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Addresses the standardization of the measurements and the labels for concepts commonly used in the study of work organizations. As a reference handbook and research tool, seeks to improve measurement in the study of work organizations and to facilitate the teaching of introductory courses in this subject. Focuses solely on work organizations, that is, social systems in which members work for money. Defines measurement and distinguishes four levels: nominal, ordinal, interval and ratio. Selects specific measures on the basis of quality, diversity, simplicity and availability and evaluates each measure for its validity and reliability. Employs a set of 38 concepts ‐ ranging from “absenteeism” to “turnover” as the handbook’s frame of reference. Concludes by reviewing organizational measurement over the past 30 years and recommending future measurement reseach.

A method for qualitative estimation of reliability of large and complex mechanical and hydraulic systems is presented. It is especially useful for comparison and optimum selection of the structure at the conceptual stage of design when no other information about the salient features or parameters of the system is known. The method permits the identification and analysis of critical paths, loops and subsystems causing failure under different causes and modes. The method is based on graph theory and the graph variants proposed as reliability measures are also modified to yield realistic and useful results. The concept of system graph introduced in the article for dealing with large systems appears to be the most appropriate for analysis, comparison, selection and reliability estimates at the beginning of the system′s design.

The manufacturing community has embraced the concept of total quality management (TQM) but little research has been published on how each aspect of quality is measured. This paper provides a deeper understanding of current quality measures and recommendations for appropriate TQM practices. This article adopts meta‐analysis approach to study issues concerning reliability of TQM measures and find consensus on the relationship between TQM practices and organizational performance across studies. The research findings and managerial implications are discussed.

A meta‐analysis approach was used to study 421 items relating to TQM practices in 50 refereed articles.

Items were categorized according to Malcolm Baldrige National Quality Award (MBNQA) categories. A total of 77 items were not matched and eliminated. Findings reveal that the mean value of reliability coefficients (α) is 0.84 in TQM research compared to 0.77 in marketing and 0.81 in MIS. The mean values of α are significantly different across studies based on years and nations. The mean values of α from the nations of North America, South America, Africa, and Asia are significantly higher than those of Europe and Australia. Top management support shows the highest mean effect size of the relationship between TQM practices and organizational performance compared to other relationships.

Meta‐analysis is used to enhance the understanding, applicability, and generalizability of a comparable research with diverse results. It does not require the original data. Using data from already published TQM research, meta‐analysis can be used to improve the understanding of current TQM issues manufacturing firms are facing.

This study examines the value relevance of recognised and disclosed revaluations of land and buildings for a large sample of Australian firms from 1993 through 1997. In contrast to prior research, we control for risk and cyclical effects and find no difference between recognised and disclosed revaluations, using yearly‐cross‐sectional and pooled regressions and using both market and non‐market dependent variables. We also find only weak evidence that revaluations of recognised and disclosed land and buildings are value relevant.

Single‐item measures are quick and easy to use; however, methodologists advocate the use of multiple‐item measures. Recently, this stringent viewpoint has been challenged. Using the classical formula for the correction for attenuation and job satisfaction data, they demonstrated that meaningful reliability estimates can be calculated for single‐item measures. This study examined this approach using “belief in a just world” data from two instruments. The findings provide qualified support for single‐item measures when the underlying constructs are homogeneous, but these findings are not strong enough to challenge the view that multiple‐item measures are needed to measure relatively complex constructs reliably. Practitioners and researchers should be wary of single‐item measures.

This paper reports the results of an exploratory study of inter‐coder reliability of annual report social and environmental disclosures content analysis. Using the sentence‐based coding instruments and decision rules from Hackston and Milne (1996), this study reports the co‐agreement levels reached by three coders over five rounds of testing 49 annual reports. The study also provides a commentary on the implications of formal reliability analysis for past and future social and environmental disclosures content analyses, and the complexities of formal reliability measurement. The overall findings suggest that the coded output from inexperienced coders using the Hackston and Milne approach with little or no prior training can be relied on for aggregate total disclosures analysis. For more detailed sub‐category analysis, however, the findings suggest a period of training for the less experienced coders with at least 20 reports appears necessary before their coded output could be relied on.

The purpose of this study is to identify, characterize and assess supplier flexibility measurement practices in the order-to-delivery process.

The study involved a survey; participants were 224 purchasing managers at Swedish manufacturing companies that had more than 20 employees.

Scrutiny of the details of measurement practices revealed that most respondents actually do not specifically measure supplier flexibility. Instead they measure other measures like delivery reliability, conduct qualitative follow-ups, or cannot specify how supplier flexibility is measured. It was acknowledged that they measure different supplier flexibility aspects, and the applied measures were characterized, e.g. in terms of which flexibility dimension they represent.

Conceptual clarifications and adaptations to measuring supplier flexibility in the order-to-delivery process are provided. The identified measures can be a contribution in further developing literature on flexibility performance measurement.

Purchasing, logistics and supply chain managers in search of supplier flexibility performance measurement can find ways to measure and an extended flexibility vocabulary. This has the potential to improve flexibility in the supply chain.

Even though flexibility is claimed as being an important competitive advantage, few empirical studies and operationalized measures exist, particularly in the order-to-delivery process.

Reliability capability is a measure of the practices within an organization that contributes to the reliability of the final product and the effectiveness of these practices in meeting the reliability requirements of customers. The purpose of this paper is to propose a model for evaluating the reliability capability of electronics manufacturers.

A survey methodology and statistical methods based on multivariate correlational analysis were used to validate the model theoretically.

The result of the analysis is a list and ranking of tasks that are critical to the development of reliable electronics products.

The paper presents a generic model for evaluating both in‐house reliability practices and those of suppliers to identify areas for improvement and for evaluating improvements over time.

Case study research has been applied across numerous fields and provides an established methodology for exploring and understanding various research contexts. This paper aims to aid in developing methodological rigor by investigating the approaches of establishing validity and reliability.

Based on a systematic review of relevant literature, this paper catalogs the use of validity and reliability measures within academic publications between 2008 and 2018. The review analyzes case study research across 15 peer-reviewed journals (total of 1,372 articles) and highlights the application of validity and reliability measures.

The evidence of the systematic literature review suggests that validity measures appear well established and widely reported within case study–based research articles. However, measures and test procedures related to research reliability appear underrepresented within analyzed articles.

As shown by the presented results, there is a need for more significant reporting of the procedures used related to research reliability. Toward this, the features of a robust case study protocol are defined and discussed.

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) has been recognized as a “gold standard” set of “practical standardized measures” for assessing hospital service quality. Beginning with the HCAHPS, the purpose of this paper is to extend efforts to assess patient-centered communication (PCC) and the quality of healthcare and presents a scale for measuring patient perceptions and expectations of service quality in an emerging economy context.

A self-administered survey of patients in private hospitals (N = 171) was conducted to test the proposed framework. Exploratory and confirmatory factor analyses were used to establish the measurement model. Multiple regression analysis was used to explain the scale's predictive ability. ANOVA was used to analyze service quality gaps and rank patients' priorities.

Five components of PCC are identified. Among these, nurse affective communication has a significant positive effect on patient satisfaction. The gap analysis shows that patients have high expectations for doctors' affective communication, while they perceive a low level of service performance in the realm of nurse affective communication. The study highlights a new means of measuring “reliability” in healthcare. Important findings on patients' priorities are evaluated and discussed.

Healthcare organizations and practitioners can improve patient-centered care by stressing the dimensions of PCC, including clinicians' affective and instrumental communication.

The study expands the understanding of HCAHPS instruments in an emerging economy context and opens avenues for more widespread use of the measures. The research contributes to the literature on patient-centered care and healthcare service quality by proposing a scale for managing specific practices and interactions in healthcare.