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Higher education research is replete with discussion of boundaries imagined as structural constraints in need of removal or circumvention. But, while foregrounding national–transnational frameworks, leadership strategising and institutional structures, the scholarship is subdued about how boundaries are actually dealt with at ground level. How do practitioners come together, day by day, across higher education boundaries; and what is required for desirable practices to be nurtured? It is on this issue, and in particular the theorisation of this issue, that this chapter will focus.

This chapter presents and develops a relational working framework, based on the work of Anne Edwards. We highlight three core concepts (common knowledge, relational expertise and relational agency), disaggregating each into constituent features. We then apply the framework to reinterpret previously published empirical studies, to demonstrate its broad applicability. We argue that the framework usefully conceptualises how practitioners work with others across boundaries; that it helps us to notice how many boundaries are, in fact, routinely permeated; and that it usefully highlights important aspects of local practices that are easily obscured.

This chapter advances understanding of how professional expertise is enacted and created to accomplish routines in the context of technology-mediated work. Information and communication technologies broaden the participation of professionals with various specialist skills and expertise to accomplish work together, which is particularly salient in health care. Broadening participation, however, creates jurisdictional conflict among professionals. Thus, a key challenge of interprofessional work is the need to mutually adapt established professional routines and overcome jurisdictional conflict to perform interdependent routine tasks. The authors examine how professionals adapt established routines by analyzing the new interactions and interdependent actions required to accomplish technology-mediated geriatric consultation routines. The findings of this study show that professionals create new patterns of actions that are shaped by relational forms of professional expertise, namely selective and blending expertise. The findings and theoretical insights contribute to the literature on routine dynamics by highlighting the importance of relational expertise, and showing how it can transform and destabilize otherwise established professional routines.

This paper analyses how neighbourhood governance of social care affects the scope for frontline workers to address health inequities of older ethnic minorities. We critically discuss how an area-based, generic approach to service provision limits and enables frontline workers' efforts to reach out to ethnic minority elders, using a relational approach to place. This approach emphasises social and cultural distances to social care and understands efforts to bridge these distances as “relational work”.

The authors conducted a two-year multiple case study of the cities of Nijmegen and The Hague, the Netherlands, following the development of policies and practices relevant to ethnic minority elders. They conducted 44 semi-structured interviews with managers, policy officers and frontline workers as well as 295 h of participant observation at network events and meeting activities.

Relational work was open-ended and consisted of a continuous reorientation of goals and means. In some cases, frontline workers spanned neighbourhood boundaries to connect with professional networks, key figures and places meaningful to ethnic minority elders. While neighbourhood governance is attuned to equality, relational work practice fosters possibilities for achieving equity.

Further research on achieving equity in relational work practice and more explicit policy support of relational work is needed.

The paper contributes empirical knowledge about how neighbourhood governance of social care affects ethnic minority elders. It translates a relational view of place into a “situational” social justice approach.

Attempts by mainstream economics to account for cooperative behavior expand the utility‐maximizing framework without questioning the individualistic set‐up on which it is grounded. This paper aims to develop a theory of cooperation that departs from the individualistic framework. “Communal principles” must be introduced in the analysis to account for cooperation and the relational, as opposed to atomistic, nature of individuals must be acknowledged.

The empirical study, based on data from the European Working Conditions and European Social Surveys, aims at illustrating the social benefits of cooperation. A categorical components analysis was carried out to build indicators for the notions of relational and moral goods and civic participation. Regression models were subsequently estimated to study the association between relational/moral goods at work and civic participation.

The empirical results show that high levels of relational and moral goods at work are associated with high levels of civic participation. However, substantial differences are observed between countries. Nordic countries exhibit high levels of both indicators while some Eastern and Southern European countries perform much more poorly. The study illustrates interaction between certain features of working life and civic behavior.

The theoretical contribution of the paper lies in the proposal of a new account of the sources of cooperative behavior at work. It argues that cooperation within work organizations is supported by three common goods – a common goal, relational goods and moral goods. The “goodness” of these goods does not derive simply from their generating utility but from their being commonly shared.

Drawing on Kahn’s model of meaningful connections, this study aims to examine relational attachment as a mediating mechanism linking social support in terms of instrumental support and personal support to employees’ subjective career success.

Data were collected in 2 waves from 247 employees working in Poland. Hypotheses were tested using structural equation modeling in AMOS.

The findings indicated that employees are more attached to and satisfied with their careers when they have a stronger relational attachment to others at work. Furthermore, relational attachment was found to be driven by tangible or intangible instrumental support received at work rather than the personal support received at work.

Managers should recognize the importance of workplace relationships and social support, which can lead to higher career commitment and career satisfaction. However, managers should keep in mind that too much interference in individuals’ privacy and providing too much personal support may lead to adverse outcomes.

The present study expands the scant literature on the mediating role of relational attachment at work between social support received at work and subjective career success.

This paper proposes a research model in which learning goal orientation (LGO) mediates the impacts of relational capital and psychological capital (PsyCap) on work engagement.

Data obtained from 475 managers and employees in the manufacturing and service industries in Poland were utilized to assess the linkages given above. Common method variance was controlled by the unmeasured latent method factor technique.

LGO mediates the impact of PsyCap on work engagement. More specifically, employees high on PsyCap are more learning goal-oriented, and therefore are work-engaged at elevated levels. Employees also exhibit higher work engagement as a result of their relational capital.

This study extends the research stream on the interrelationships of relational capital, PsyCap, LGO and work engagement to Poland. It fills a void in the relevant literature. Yet, the authors collected cross-sectional, self-report data in a single country.

Manufacturing and service companies in Poland should create and maintain a work environment where managers and employees develop trust and high-quality relationships with their managers and coworkers and invest in their personal resources. In addition, management should arrange continuous training programs so that employees can continue developing themselves. Such practices are critical in an organization where employees' work engagement is triggered by relational capital, PsyCap and LGO.

This paper enhances the current literature by exploring relational capital, PsyCap and LGO simultaneously as the predictors of work engagement, which have been subjected to limited empirical inquiry. The paper also extends the research stream about the above-mentioned predictors of engagement to Poland, which is an underrepresented country in the field of human resource management.

Drawing upon theories of conservation of resources (COR), broaden-and-build (BnB), self-determination, and the job demands- resources (JD-R) model, this study uniquely tries to understand the mechanisms that contribute to happiness at work by proposing a model of the effects of emotional culture of joy on happiness at work, where psychological safety and relational attachments serve as intervening mechanisms among the aforesaid relationship.

A three-wave time-lagged study with 340 employees from Pakistani organizations was conducted. Data were analyzed using covariance-based structural equation modelling.

The results indicate that emotional culture of joy significantly predicts happiness at work. Furthermore, emotional culture of joy significantly and positively influences both psychological safety and relational attachment. Finally, the relationship between emotional culture of joy and happiness at work is found to be mediated by both relational attachment and psychological safety.

The results are of utmost importance as they provide insights to policy makers and organizations administrators on the value of emotional culture of joy and its contribution to employees’ wellbeing, and indeed its role in fostering important psychological and emotional resources such as psychological safety and relational attachment.

This study is unique for the following reasons. First, it addresses and bridges a gap pertaining to the drivers of happiness at work. Second, this is the first study that considers emotional culture of joy as an antecedent to happiness at work. Third, the employment of both psychological safety and relational attachment as intervening mechanisms in the relationship between emotional culture of joy and happiness at work has not been previously addressed in the management and wellbeing literature. Finally, the study shifts direction from studying organizational drivers (i.e. HR, organization support, etc.) of happiness at work to the examination of psychological and emotional resources that may influence happiness at work.

The purpose of this paper is to look at the role relational coordination might play in understanding the relationship between high-performance work systems (HPWS) and organizational performance.

Research was conducted in a large financial services provider in Pakistan. Across 120 branches of the bank, data on relational coordination and on the practices making up HPWS were obtained from employees by means of a questionnaire survey. Data on branch-level performance were obtained independently of this, from the bank itself.

Analysis shows relational coordination to be a mediating variable between HPWS and branch performance. Relational coordination is also a mediating variable for each of the three component parts of HPWS: ability-enhancing, motivation-enhancing and opportunity-enhancing HR practices.

These results have important implications from two points of view. From the point of view of relational coordination, they show how the concept might apply in a previously under-researched sector, and also how relational coordination might act as a mediator for HR practices other than those aimed directly at enhancing employee opportunities. Breaking down HPWS into its component parts suggests that individual employee ability and motivation might also play a role.

This suggests that the ability-motivation-opportunity model needs to place greater emphasis on opportunity, and also that more account needs to be taken of the structural aspect of work – in particular, the degree of interdependence.

In Western Europe, works councils are a common form of indirect employee participation in management decision making. Trust is often assumed to play an important role in the nature and outcomes of labour negotiations and in management‐works council consultations. So far, however, the antecedents of trust in management within works councils have not been studied. Using longitudinal data collected among the members of 75 Dutch works councils, the current study tests predictions regarding the relative influence of instrumental vs relational antecedents on the level of trust in management among works council members. An important role of instrumental predictors (e.g. perceived influence of the works council on management decision making) supports a view of trust as a calculative phenomenon. On the other hand, strong effects of relational predictors would lend support to trust as a relational phenomenon. The data show that trust in management among works council members is related to relational rather than instrumental antecedents.

This article focuses on the conditions that are conducive to effective work on reducing children's vulnerability to social exclusion. It draws on three studies of practitioners who are collaborating to prevent the social exclusion of children and young people. Two ideas are discussed: distributed expertise and relational agency. Distributed expertise recognises that expertise is distributed across local systems and that practitioners need to become adept at recognising, drawing on and contributing to it. Relational agency offers a finer‐grained analysis of what is involved in working in systems of distributed expertise. Findings include the need for professionals to develop relational agency as an extra layer of expertise alongside their core professional expertise and a concern that interprofessional work may result in seeing clients as tasks to be worked on rather than people to be worked with relationally. Implications for training and professional development are outlined.