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Information and communications technology (ICT) offers enormous opportunities for individuals, businesses and society. The application of ICT is equally important to economic and non-economic activities. Researchers have increasingly focused on the adoption and use of ICT by small and medium enterprises (SMEs) as the economic development of a country is largely dependent on them. Following the success of ICT utilisation in SMEs in developed countries, many developing countries are looking to utilise the potential of the technology to develop SMEs. Past studies have shown that the contribution of ICT to the performance of SMEs is not clear and certain. Thus, it is crucial to determine the effectiveness of ICT in generating firm performance since this has implications for SMEs’ expenditure on the technology. This research examines the diffusion of ICT among SMEs with respect to the typical stages from innovation adoption to post-adoption, by analysing the actual usage of ICT and value creation. The mediating effects of integration and utilisation on SME performance are also studied. Grounded in the innovation diffusion literature, institutional theory and resource-based theory, this study has developed a comprehensive integrated research model focused on the research objectives. Following a positivist research paradigm, this study employs a mixed-method research approach. A preliminary conceptual framework is developed through an extensive literature review and is refined by results from an in-depth field study. During the field study, a total of 11 SME owners or decision-makers were interviewed. The recorded interviews were transcribed and analysed using NVivo 10 to refine the model to develop the research hypotheses. The final research model is composed of 30 first-order and five higher-order constructs which involve both reflective and formative measures. Partial least squares-based structural equation modelling (PLS-SEM) is employed to test the theoretical model with a cross-sectional data set of 282 SMEs in Bangladesh. Survey data were collected using a structured questionnaire issued to SMEs selected by applying a stratified random sampling technique. The structural equation modelling utilises a two-step procedure of data analysis. Prior to estimating the structural model, the measurement model is examined for construct validity of the study variables (i.e. convergent and discriminant validity).

The estimates show cognitive evaluation as an important antecedent for expectation which is shaped primarily by the entrepreneurs’ beliefs (perception) and also influenced by the owners’ innovativeness and culture. Culture further influences expectation. The study finds that facilitating condition, environmental pressure and country readiness are important antecedents of expectation and ICT use. The results also reveal that integration and the degree of ICT utilisation significantly affect SMEs’ performance. Surprisingly, the findings do not reveal any significant impact of ICT usage on performance which apparently suggests the possibility of the ICT productivity paradox. However, the analysis finally proves the non-existence of the paradox by demonstrating the mediating role of ICT integration and degree of utilisation explain the influence of information technology (IT) usage on firm performance which is consistent with the resource-based theory. The results suggest that the use of ICT can enhance SMEs’ performance if the technology is integrated and properly utilised. SME owners or managers, interested stakeholders and policy makers may follow the study’s outcomes and focus on ICT integration and degree of utilisation with a view to attaining superior organisational performance.

This study urges concerned business enterprises and government to look at the environmental and cultural factors with a view to achieving ICT usage success in terms of enhanced firm performance. In particular, improving organisational practices and procedures by eliminating the traditional power distance inside organisations and implementing necessary rules and regulations are important actions for managing environmental and cultural uncertainties. The application of a Bengali user interface may help to ensure the productivity of ICT use by SMEs in Bangladesh. Establishing a favourable national technology infrastructure and legal environment may contribute positively to improving the overall situation. This study also suggests some changes and modifications in the country’s existing policies and strategies. The government and policy makers should undertake mass promotional programs to disseminate information about the various uses of computers and their contribution in developing better organisational performance. Organising specialised training programs for SME capacity building may succeed in attaining the motivation for SMEs to use ICT. Ensuring easy access to the technology by providing loans, grants and subsidies is important. Various stakeholders, partners and related organisations should come forward to support government policies and priorities in order to ensure the productive use of ICT among SMEs which finally will help to foster Bangladesh’s economic development.

The purpose of this paper is to identify and prioritise the success factors and challenges related to competitive manufacturing (CM) capabilities in a high-cost environment, and identify their potential to support future reshoring in textile and clothing (T&C) supply chains, with judgements from the practitioners’ perspective.

A Delphi study method is adopted with industry practitioners from the region of Western Sweden. Following a literature review on reshoring to identify relevant factors related to CM capabilities, a multiple round Delphi is designed to rank the success factors and challenges, and to further evaluate the likelihood of the success factors to lead to future reshoring. Additional semi-structured interviews are conducted to provide deeper explanation.

Empirical insights are both conforming to, and deviant from, evidences from extant literature. Moderate agreement is seen among the practitioners on the success factors; time- and product/process-related ones being ranked the highest. Low consensus is reached for the challenges, however, those related to high costs and lack of local resources were key concerns. Some anomalies from previous conception emerge among the challenges regarding increased costs of production, inventory and product variety trade-offs, and low skillset presence.

The paper contributes to reshoring research by identifying and prioritising value-driven success factors and cost-related challenges to CM in high-cost environments, for labour-intensive T&C industries. In connection, some interesting paradoxes originate when dealing with multiple success factors.

Valuable insights are generated for informed decision making related to CM and future choice of its location.

Along with the decisive knowledge of the reshoring success factors and challenges, the study offers an interesting T&C practitioners’ perspective.

This study aims to underline the role of information technology (IT) in adopting Balanced Scorecard (BSC) systems/initiatives in Bahrain. It seeks to highlight this role through comparing the IT‐related factors/requirements against the non‐IT‐related ones that contribute to the implementation of such systems. Moreover, it provides a better understanding for the adoption of such systems through investigating the availability of such factors in Bahraini organisations.

A Delphi method was utilised relying on a panel of 67 BSC experts from 34 Bahraini organisations.

The results indicated that IT requirements for adopting BSC initiatives had the same level of importance compared to non‐IT requirements. From the non‐IT‐related requirements, management factors such as “clear strategic management” and “top management support”, and implementation factors such as “preparing implementation plans” and “proper training and guidelines” came on the top of the requirements list. On the other hand, the study suggests software interface characteristics such as “graphical user interface” and “easy to use application”, and data quality factors such as “standard data formats” and “data accuracy” as the top IT‐related requirements.

This study extends current research efforts related to the adoption of BSC systems. It provides insights for understanding how organisations get ready to implement such initiatives in both IT and non‐IT‐related areas. Moreover, it equips practitioners with an initial checklist of pre‐requisites for undertaking such performance management systems.

This study aims to investigate the impact of primary building information modelling (BIM)-related factors, extracted from the literature on the subject, on construction project performance.

Based on data collected from 134 BIM users, this study used structural equation modelling to assess the impact of these factors in five main BIM-related factor clusters.

The results of the analysis confirmed the reliability and validity of the research design and outcomes. The findings indicated that the BIM-related external factors cluster is the most influential cluster affecting construction project performance. BIM-related project factors and BIM-related technological factors also had a significant impact on project performance. These were followed by the BIM-related management factors cluster, while the BIM-related human factors cluster had a low impact on project performance.

This study will contribute to fostering BIM adoption and implementation in the construction industry in developing countries.

This study has filled a crucial knowledge gap by providing information on manageable primary BIM-related factors affecting construction project performance.

Nowadays, the phenomenon of increased competition between firms and their need to respond effectively to rapidly changing operational conditions, as well as to personnel requirements, has escalated the necessity to identify those factors that affect employee performance (EP). The purpose of this paper is to examine the interrelations between firm/environment-related factors (training culture, management support, environmental dynamism and organizational climate), job-related factors (job environment, job autonomy, job communication) and employee-related factors (intrinsic motivation, skill flexibility, skill level, proactivity, adaptability, commitment) and their impact on EP.

A new research model that examines the relationships between these factors and EP is proposed utilizing the structural equation modeling approach.

The results indicate that job environment and management support have the strongest impacts (direct and indirect) on job performance, while adaptability and intrinsic motivation directly affect job performance.

A potential limitation of this research is that it is not focused only on one business sector (i.e. the sample is heterogeneous).

In this study, firm/environmental-related factors, job-related factors, employee-related factors and EP are incorporated in a single model using data from small- and medium-sized enterprises. Overall, the final model can explain 27 percent of EP variance (first-level analysis) and 42 percent of EP variance (second-level analysis).

Hot and humid climates (HHCs) are potential environmental hazards that directly affect construction workers' health and safety (HS) and negatively impact workers' productivity. Extensive research efforts have addressed the effects of HHCs. However, these efforts have been inconsistent in their approach for selecting factors influencing workers in such conditions. There are also increasing concerns about the drop-off in research interest to follow through intrusive and non-real-time measurements. This review aims to identify the major research gaps in measurements applied in previous research with careful attention paid to the factors that influence the intrusiveness and selection of the applied data collection methods.

This research integrates a manual subjective discussion with a thematic analysis of Leximancer software and an elaborating chronological, geographical and methodological review that yielded 701 articles and 76 peer-reviewed most related articles.

The literature included the physiological parameters as influencing factors and useful indicators for HHC effects and identified site activity intensity as the most influencing work-related factor. In total, three main gaps were identified: (1) the role of substantial individual and work-related factors; (2) managerial interventions and the application of the right time against the right symptoms, sample size and measurement intervals and (3) applied methods of data collection; particularly, the intrusiveness of the utilised sensors.

The focus of researchers and practitioners should be in applying nonintrusive, innovative and real-time methods that can provide crew-level measurements. In particular, methods that can represent the actual effects of allocated tasks are aligned with real-time weather measurements, so proactive HHC-related preventions can be enforced on time.

This review contributes to the field of construction workers' safety in HHCs and enables researchers and practitioners to identify the most influential individual and work-related factors in HHCs. This review also proposes a framework for future research with suggestions to cover the highlighted research gaps and contributes to a critical research area in the construction industry.

This study investigated the influence of marketing- and family-related factors on consumers' in-store usage of different types of food label information. Furthermore, the authors determined the mediating role of consumers' knowledge about healthy foods between these factors and their label consultation.

The authors conducted a survey among 223 purposively selected South African working female consumers via social media. Subjective and objective knowledge about healthy foods, the importance of marketing- and family-related factors and the extent of food label usage were determined. Structural equation modelling served to test the mediating effect of knowledge in the relationship of the marketing and family-related factors with food label usage.

Marketing-related factors demonstrated a strong direct effect on food label usage. Subjective knowledge about healthy foods mediated the relationship between family members' dietary needs and food label usage. However, objective knowledge was not a mediator.

Respondents' firm reliance on marketing-related factors (instead of knowledge) during food label usage is not in the best interest of consumers' healthy food choices. Healthy food choices based on factual knowledge rather than marketing efforts are necessary to establish long-term healthy food habits, hence the need for retailers' response in supplying healthier food options. Role players in consumer education should focus on increasing consumers' healthy food knowledge.

In the context of rising awareness of public health concerns, healthy food choice among consumers is essential. This study contributes to the complexity of consumers' need to make healthy food choices within an economic-driven marketing environment.

The strategic management literature emphasizes the concept of business intelligence (BI) as an essential competitive tool. Yet the sustainability of the firms’ competitive advantage provided by BI capability is not well researched. To fill this gap, this study attempts to develop a model for successful BI deployment and empirically examines the association between BI deployment and sustainable competitive advantage. Taking the telecommunications industry in Malaysia as a case example, the research particularly focuses on the influencing perceptions held by telecommunications decision makers and executives on factors that impact successful BI deployment. The research further investigates the relationship between successful BI deployment and sustainable competitive advantage of the telecommunications organizations. Another important aim of this study is to determine the effect of moderating factors such as organization culture, business strategy, and use of BI tools on BI deployment and the sustainability of firm’s competitive advantage.

This research uses combination of resource-based theory and diffusion of innovation (DOI) theory to examine BI success and its relationship with firm’s sustainability. The research adopts the positivist paradigm and a two-phase sequential mixed method consisting of qualitative and quantitative approaches are employed. A tentative research model is developed first based on extensive literature review. The chapter presents a qualitative field study to fine tune the initial research model. Findings from the qualitative method are also used to develop measures and instruments for the next phase of quantitative method. The study includes a survey study with sample of business analysts and decision makers in telecommunications firms and is analyzed by partial least square-based structural equation modeling.

The findings reveal that some internal resources of the organizations such as BI governance and the perceptions of BI’s characteristics influence the successful deployment of BI. Organizations that practice good BI governance with strong moral and financial support from upper management have an opportunity to realize the dream of having successful BI initiatives in place. The scope of BI governance includes providing sufficient support and commitment in BI funding and implementation, laying out proper BI infrastructure and staffing and establishing a corporate-wide policy and procedures regarding BI. The perceptions about the characteristics of BI such as its relative advantage, complexity, compatibility, and observability are also significant in ensuring BI success. The most important results of this study indicated that with BI successfully deployed, executives would use the knowledge provided for their necessary actions in sustaining the organizations’ competitive advantage in terms of economics, social, and environmental issues.

This study contributes significantly to the existing literature that will assist future BI researchers especially in achieving sustainable competitive advantage. In particular, the model will help practitioners to consider the resources that they are likely to consider when deploying BI. Finally, the applications of this study can be extended through further adaptation in other industries and various geographic contexts.

This paper aims to focus on time-related factors influencing on an itinerary planning system. The research objective is to produce an itinerary planning system which balances between the limited time of traveler and the number of tourist attractions they can visit. This system should facilitate travelers by presenting candidate itineraries that visit attractions as much as possible under several time-related factors.

To achieve the goal, an itinerary planning system has been designed and developed. The system considers several time-related factors including acceptable total travel time specified by travelers, time-related factors at an attraction (e.g. time zones, opening hours and visiting time) and time-related factors of traveling (e.g. road obstructions, weather, date and time and rest time). A routing algorithm which is aware of these time-related factors has been introduced to find candidate itineraries.

The performance of developed itinerary planning system has been evaluated by measuring speed and accuracy of seven traveling situations under different time-related factors. The experimental results indicate that the proposed routing algorithm spends less planning time than the traditional exhaustive routing algorithm. The efficiency of the proposed algorithm over the exhaustive algorithm is approximately 46 per cent while the accuracy is equal. Additionally, this designed system is evaluated by usability testing from nine experts. The evaluation is performed by measuring the user satisfaction level with the ability of user–system interaction. The results show that the overall system usability is in very satisfied level.

The designed itinerary planning system has three limitations. First, Google maps technology could not find information of some tourist attractions because these places were marked with several coordinates on the map. Second, holiday periods are manually kept into the database of system; therefore, it is necessary to annually and manually update the information. Third, the developed system is an online planner; thus, the speed of system depends on the bandwidth of users.

The designed itinerary planning system considers time-related factors as much as possible and more than the existing planning systems. This implies that the designed system is one of the most accurate planning systems in practice. Thus, the tourism business could rely on the developed itinerary planning system to help travel agents plan a travel itinerary properly and receive an accurate and up-to-date travel explanation to their customers.

This research proposes the novel design and implementation of an itinerary planning system which can suggest candidate itineraries, which visit maximum attractions under several time-related factors.