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1 – 10 of over 1000Erlinde Cornelis, Verolien Cauberghe and Patrick De Pelsmacker
This study aims to address the credibility effects of refutational versus non-refutational two-sided messages. Additionally, it aims to unravel the moderating role of issue…
Abstract
Purpose
This study aims to address the credibility effects of refutational versus non-refutational two-sided messages. Additionally, it aims to unravel the moderating role of issue ambivalence and argument type.
Design/methodology/approach
A 2 × 2 × 2 between-subjects factorial experimental design (N = 853 adolescents) investigates the effect of eight anti-binge drinking and anti-marijuana messages on source and message credibility.
Findings
The results show that refutation increases credibility compared to non-refutation. Additionally, a three-way interaction effect is found: credibility depends on the ambivalence of the issue and the argument type.
Originality/value
First, this study clarifies the inconsistencies found in previous literature regarding (non-)refutational two-sided messages by addressing two important (and so far neglected) moderating variables. Second, we provide useful new insights for health practitioners who develop campaigns to prevent drug abuse among adolescents.
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Porismita Borah and Kyle John Lorenzano
Purpose: The main purpose of the study is to understand the factors that facilitate correction behavior among individuals. In this study the authors examine the impact of…
Abstract
Purpose
Purpose: The main purpose of the study is to understand the factors that facilitate correction behavior among individuals. In this study the authors examine the impact of self-perceived media literacy (SPML) and reflection on participants’ correction behavior.
Design/methodology/approach
Methods: Data for the study were collected from Amazon's MTurk using an online survey. Data were collected after a certificate of exemption was received by the Institutional Review Board in a research university in the United States (US) Qualtrics software was used to collect data. The total number of participants was 797.
Findings
Findings: The findings show that although both SPML and reflection are positively associated with rumor refutation, higher SPML alone is not enough. Reflective judgment is critical for individuals to take part in this behavior online, such that individuals with higher reflective judgment indicated that they refute rumors online, irrespective of their SPML score.
Originality/value
Originality: The authors tested the relationship of multiple variables with participants correction behavior. Although research shows the importance of social correction, there is not much knowledge about what facilitates actual misinformation correction.
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Patrick J. Murphy, Jianwen Liao and Harold P. Welsch
To interpret and explain evolution in entrepreneurial thought, using the application of history to unify the extant and wide‐ranging concepts underlying the field to detect a…
Abstract
Purpose
To interpret and explain evolution in entrepreneurial thought, using the application of history to unify the extant and wide‐ranging concepts underlying the field to detect a conceptual foundation.
Design/methodology/approach
A conceptual approach is taken, the paper undertaking a delineation of how past theory has brought about the field's current state and an identification of some conceptual areas for future advancement.
Findings
The importance and impact of the entrepreneurship field is increasing in academic and practical settings. A historical view on the conceptual development of entrepreneurial thought provides a lens for scholars as well as practitioners to interpret and explain their own entrepreneurial activity or research and formulate new questions.
Originality/value
The paper aids scholars and researchers to interpret and explain entrepreneurial activity.
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Feifei Chen and Sherry J. Holladay
This paper seeks to advance paracrisis research by clarifying paracrises’ distinct features and developing typologies of paracrises and response strategies with strong external…
Abstract
Purpose
This paper seeks to advance paracrisis research by clarifying paracrises’ distinct features and developing typologies of paracrises and response strategies with strong external validity.
Design/methodology/approach
A case series study of 143 paracrises systematically selected from various news and trade sources was conducted to build an organizational paracrisis communication framework that connects paracrisis clusters with paracrisis response strategies.
Findings
Results of the study attest to the validity of the paracrisis concept by demonstrating refined paracrisis clusters’ connections with refined paracrisis response strategies.
Research limitations/implications
This study enriches paracrisis research by refining the paracrisis definition, paracrisis clusters and response strategies. Its rigorous descriptions of how organizations address paracrises distinguish paracrisis response strategies from traditional crisis response strategies and generate rich possibilities for future analytic investigations.
Originality/value
As perhaps the first empirical attempt to build a comprehensive framework of organizational paracrisis communication, this descriptive study lays the groundwork for the burgeoning paracrisis communication research.
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Nathalie Dens, Patrick De Pelsmacker and Nathalia Purnawirawan
Consumers often discuss brands and companies online, but no research details how service providers’ responses to online reviews influence other readers’ perceptions of the reviews…
Abstract
Purpose
Consumers often discuss brands and companies online, but no research details how service providers’ responses to online reviews influence other readers’ perceptions of the reviews and responses. Based on justice theory and the accountability principle, both integrated in equity theory, the purpose of this paper is to examine how service providers should react to different degrees of negative reviews to enhance readers’ attitudes, patronage intentions, and intentions to spread positive word of mouth.
Design/methodology/approach
A 3 (review set balance: positive, neutral, negative) × 6 (response strategy) full-factorial between-subjects experiment included 973 respondents.
Findings
More negative balance demands more effort from the service provider to create positive attitudes and encourage behavioural intentions. If a minority of reviewers are dissatisfied, no response is necessary; if the review set is neutral, the service provider should apologize and promise to resolve the problem; if a majority of reviewers are dissatisfied, the most effective response includes both an apology, promise and compensation. These effects are mediated by readers’ perceived trust in the response. Word of mouth also requires more effort than favourable attitudes or patronage intentions.
Research limitations/implications
This research reflects the authors’ choices with regard to review set balance and managerial responses, which ensure internal validity but may limit external validity.
Originality/value
This study applies offline service recovery strategies to an online review context. It also explicitly incorporates the bystander (potential customer) perspective.
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In The Accumulation of Capital (2015a), Rosa Luxemburg emphasises the importance of demand realisation in Marx's economics. First, by studying the history of political economy a…
Abstract
In The Accumulation of Capital (2015a), Rosa Luxemburg emphasises the importance of demand realisation in Marx's economics. First, by studying the history of political economy a refutation is provided of the suggested harmony between production and consumption (what came to be called Say's Law) first proposed by Say and J. Mill. Second, in her analysis of Marx's reproduction schemes, Luxemburg identifies the key role of demand constraints, set in the circulation of money. Central to this analysis is how the specific peculiarities of capitalism, such as constraints on the demand for commodities by wage labour, serve to intensify problems associated with Say's Law. The main purpose of this chapter is to consider how a refutation of Say's Law can be established in Luxemburg's treatment of the reproduction schemes that featured in Polish discussions of economic reproduction.
This analysis builds on the examination of Say's Law provided by Trigg (2020) under the confines of simple commodity circulation. Luxemburg's simple reproduction scheme provides a useful starting point for extending this refutation to the arena of capitalism. Core to this approach is how commodity money undergoes wear and tear as money circulates: a phenomenon that is considered by Luxemburg introducing a new department of production for the money commodity. By developing this system, and drawing on Marx's writings in Theories of Surplus Value, part 2 (Marx, 1968), the analysis will provide a systematic exploration of Marx's inevitability theory of crises under capitalism, as an extension of the more established possibility theory of crises under simple circulation.
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David M. Boje and Grace Ann Rosile
South African scholars, like most scholars in the developing world, have sold the idea that social constructivism is the gold standard of qualitative management research. In this…
Abstract
South African scholars, like most scholars in the developing world, have sold the idea that social constructivism is the gold standard of qualitative management research. In this chapter, we caution against this subordination to unquestioned conventions and offer a process relational ontology as an alternative to social constructivism that is often punted by most qualitative research programmes and textbooks. We also debunk the idea that ‘grounded theory’ exists by delving into epistemology and showing how science is ‘self-correcting’ rather than ‘tabula rasa’. Instead of boxing business ethics knowledge, as has been done by the case study gurus, we encourage business and organisational ethicists to own their indigenous heritage through storytelling science based on the self-correcting method underpinned by Popperian and Peircian epistemological thought. This chapter encourages business management researchers to move towards more profound ethical knowledge by refuting and falsifying false assumptions in each phase of the study, in a sequence of self-correcting storytelling phases. This is what Karl Popper called trial and error, and what C.S. Peirce called self-correcting by the triadic of Abduction–Induction–Deduction. We offer a novel method for accomplishing this aim that we call ‘Conversational Interviews’ that are based on antenarrative storytelling sciences. Our chapter aims to evoking the transformative power of indigenous ontological antenarratives in authentic conversation in order to solve immediate local problems ad fill the many institutional voids that plague the South(ern)-/African context.
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You Wu, Xiao-Liang Shen and Yongqiang Sun
Social media rumor combating is a global concern in academia and industry. Existing studies lack a clear definition and overall conceptual framework of users' rumor-combating…
Abstract
Purpose
Social media rumor combating is a global concern in academia and industry. Existing studies lack a clear definition and overall conceptual framework of users' rumor-combating behaviors. Therefore, this study attempts to empirically derive a typology of rumor-combating behaviors of social media users.
Design/methodology/approach
A three-phase typology development approach is adopted, including content analysis, multidimensional scaling (MDS), interpreting and labeling. Qualitative and quantitative data collection and analysis methods are employed.
Findings
The elicited 40 rumor-combating behaviors vary along two dimensions: high versus low difficulty of realization, and low versus high cognitive load. Based on the two dimensions, the 40 behaviors are further divided into four categories: rumor-questioning behavior, rumor-debunking behavior, proactive-appealing behavior, and literacy enhancement behavior.
Practical implications
This typology will serve as reference for social media platforms and governments to further explore the interventions to encourage social media users to counter rumor spreading based on various situations and different characteristics of rumor-combating behaviors.
Originality/value
This study provides a typology of rumor-combating behaviors from a novel perspective of user participation. The typology delves into the conceptual connotations and basic forms of rumor combating, allowing for a comprehensive understanding of the complete spectrum of users' rumor-combating behaviors. Furthermore, the typology identifies the similarities and the differences between various rumor-combating behaviors, thus providing implications and directions for future research on rumor-combating behaviors.
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Jose Luis Retolaza and Leire San-Jose
Although there are several often-used case research methods for teaching purposes, these cannot be used to conduct scientific research into business ethics, perhaps owing to…
Abstract
Purpose
Although there are several often-used case research methods for teaching purposes, these cannot be used to conduct scientific research into business ethics, perhaps owing to criticism levelled against it. The precise aim of this work is to expound and argue for its use within the framework of scientific hypothetical-deductive methodology.
Design/methodology/approach
The opportunities offered by this methodological approach, both from an inductive (Eisenhardt, 1989; Dyer and Wilkins, 1991) and a deductive perspective (Yin, 1993; Carson et al., 2000), have been wasted, creating a need for scientific contributions within this area; hence, this study. It was carried on a theoretical approach of the use of single case applied to corporate management based on religion and spirituality inclusion.
Findings
The results obtained indicate that the single-case research method makes it possible to put forward alternative hypotheses to the dominant hypothesis, making contributions to the theory. Concretely, the scientific legitimacy of its use is justified by what it has been called “possibilistic hypothesis” for what it is not necessary to collect a large data or make an empiric research.
Practical implications
In the field of business ethics, these hypotheses (possibilistics) make alternatives stand out that widen the moral responsibility of decision-makers. It implies an open mind for decision-makers and rigorous arguments using just a single case. Reinforce and make them easier based on moral imagination improvement.
Originality/value
The decision process is complex, but in this rich method, the single-case study could permit establishing rigorous and robust decisions easily. The case study is not used widely for management, but this perspective could enrich and increase its use.
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Knowledge can be created by drawing inferences from what is already known. Often some of the requisite information is lacking and has to be gathered by whatever research…
Abstract
Knowledge can be created by drawing inferences from what is already known. Often some of the requisite information is lacking and has to be gathered by whatever research techniques are appropriate, e.g. experiments, surveys etc. Even if the information has all been published already, unless it is retrieved no inferences will be drawn from it and consequently there will exist some knowledge that is implicit in the literature and yet is not known by anyone. This ‘undiscovered public knowledge’, as it is termed by Swanson, may exist in the following forms: (i) a hidden refutation or qualification of a hypothesis; (ii) an undrawn conclusion from two or more premises; (iii) the cumulative evidence of weak, independent tests; (iv) solutions to analogous problems; (v) hidden correlations between factors. Methods of classification may also play a direct role in the creation of original knowledge. Novel solutions to problems may be discovered by generating different combinations of the basic features of the solutions, as is done in morphological analysis. Alternatively a natural classification may identify gaps in existing knowledge. This paper reviews previous work on producing knowledge by information retrieval or classification and describes techniques by which hidden knowledge may be retrieved, e.g. serendipity in browsing, use of appropriate search strategies and, possibly in the future, methods based on Farradane's relational indexing or artificial intelligence.