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This research aims to explore the integration of Bing Chat, an artificial intelligence (AI)-powered conversational assistant, into academic libraries and its potential impact on reference services.

This study analyzes existing literature to investigate the integration of Bing Chat in academic libraries. This research focuses on its features, capabilities and implications for enhancing user experiences and addressing information needs.

The findings highlight that Bing Chat’s conversational interface facilitates more dynamic and context-aware reference interactions, fostering user empowerment and personalized learning pathways. The integration of Bing Chat with existing library resources enhances resource discovery, navigational assistance and engagement with visual content. However, challenges related to accuracy, privacy and algorithmic bias require careful consideration.

This research contributes to the literature by providing an in-depth exploration of Bing Chat’s integration into academic libraries, emphasizing its transformative potential for reference services. This study addresses ethical and social dimensions associated with AI-driven tools in library environments, offering insights into ensuring fairness, privacy and user trust.

Motivation of the employees is extensively considered as an antidote for the overall success of the organizations. This study primarily aims to investigate the impact of motivation on the job performance of university librarians in Pakistan.

Quantitative research design followed by a survey method under an extended theory of motivation was applied. Data were collected from 123 professional librarians of 79 university libraries in Punjab province, Pakistan. The study tested hypotheses having used regression statistical test through Statistical Package for Social Sciences Software (Version 26).

Results of the study revealed that motivation (intrinsic and extrinsic), the expectation of benefits, satisfaction of meta needs and challenging situations have a strong positive impact on the optimum job performance of university librarians.

This research has theoretical implications for the researchers and practical insights for human resource managers to get maximum outcomes for organizational development. The results of the study may be generalized to the university libraries of other countries having similar socio-economic and cultural situations.

This study developed a framework based upon empirically tested hypotheses that might be used as drivers for different motivation practices to augment employees’ commitment to the organizations.

This paper aims to explore the transformative potential of Google Bard, an artificial intelligence (AI)-powered chatbot, in reshaping contemporary library reference services and advancing information literacy.

In this perspective piece, a qualitative research approach is used to explore the capabilities of Google Bard within library contexts. Real-world case studies and insights are used to critically examine Bard’s evolving role as a virtual assistant, its impact on enhancing information literacy and the multifaceted challenges it introduces, including biases and privacy concerns.

The research reveals that Google Bard, leveraging natural language processing and machine learning, engages users in dynamic conversational interactions. It provides contextually relevant responses and personalized guidance, leading to an enriched library experience. The symbiotic relationship between AI-driven technology and traditional librarian expertise is highlighted, contributing to interactive knowledge exploration and collaborative learning.

This study contributes to the literature by exploring the multifaceted impact of Google Bard on library services and information literacy. It uncovers novel insights into the integration of AI-powered chatbots in traditional library settings.

This study aims to determine if automated coding with regular expression is a strong methodology to identify themes in virtual reference chat.

The authors used a combination of manual and automated coding of chat transcripts for a period of two years to identify the categories of questions related to the new library system. This methodology enabled them to determine if regular expression accurately identified the topics of chat transcripts.

They discovered that regular expression is an appropriate method to identify themes in virtual reference interactions. This method enabled them to establish that patrons asked questions related to system changes in the weeks following their implementations.

This study highlights a new methodology for transcript analysis.

Academic libraries may become obsolete in the twenty-first century unless they begin to harness new technology and improve information and service delivery. This paper aims to examine the emergence of social media technologies (SMTs) with their implications to academic library services in developing countries in the world. It is believed that a growing number of libraries of all types are starting to use SMTs to enhance their service delivery, similar to other institutions.

The research, which was conducted on a desk, examined how the implementation of SMTs may affect library services and operations. The study emphasizes that many academic libraries in developing countries have not yet adopted and implemented SMTs despite the potential that they hold for libraries.

Given that there has been relatively little study linking SMTs to librarianship, this may be because there is a low degree of awareness of SMTs’ importance in libraries. This study discovered that there are other types of SMTs relevant to academic libraries including Facebook, Twitter, YouTube, Blog among others. This paper reported the implications of SMTs to library services in developing countries.

This study is the original idea from the authors and does not reflect on any copyrighted materials. The study recommended among others that sufficient training and more expertise need to be gained by academic libraries to further facilitate implementation of social networks in the libraries, and adoption of contemporary media technologies such as social media in meeting the needs of the 21st-century library patrons should be prioritized.

The main purpose of this paper is to explore telepresence robots are being used in libraries to facilitate library services and also to explain the future trend in the application of robots in libraries.

Through a review of the literature, this paper analyzes various library websites and consults literature relating to the use of telepresence robots in libraries; the current application of robots in libraries has been highlighted along with case studies of libraries currently adopting telepresence robots.

The uses of telepresence technology in libraries help to enhance library services, reach new users and provide a more inclusive and accessible library experience. Telepresence robots enhance the quality and accessibility of library services, expand library outreach and provide new opportunities for virtual engagement and programming. The application of telepresence robots in libraries can offer many benefits, but there are also several challenges that libraries must address to ensure successful implementation.

This paper highlights how the application of telepresence robots in libraries improves service productivity in libraries and creates a more engaging environment for the user group. The benefits and challenges of using robots in the library and the future trend in the application of telepresence robots in libraries are also discussed.

This study explored the different artificial intelligence (AI) applications used in academic libraries and the key factors and impediments related to their implementation.

The author applied quantitative research methods in the form of a questionnaire, using both open and closed questions. A total of 472 valid questionnaires were received from academic librarians.

The author sought responses from librarians who had implemented AI applications and those who had not, identifying the types of AI applications implemented, key factors relating to their implementation, and impediments to promoting AI. Gaps were identified between the level of support for AI applications and the negative effect of the impediments. Furthermore, the more extensive the individual and organizational knowledge activities performed by the librarians and libraries held, the more positive the attitude was librarians' attitude toward AI applications in their libraries. However, librarians recognized that AI applications are inevitable, but indicated that the difficulties of in execution have hampered the adoption of AI.

The sample data were collected in Taiwan; therefore, the data may only represent the views of Taiwanese academic librarians on AI applications. The results of this study may not apply to librarians worldwide; however, they may provide a useful reference.

The results revealed the top four AI applications that libraries would most likely implement in the near future. Therefore, AI application developers and suppliers can prioritize the promotion of these products for to academic libraries. This study revealed that funding and costs related to AI implementation were discovered to be key factors relating to implementing AI applications. Some impediments to the implementation of AI applications relate to technological problems. Several librarians suggested that managers should invest more resources at an early stage rather than reducing cutting back on human resources initially. Although worries regarding privacy and ethics were mentioned expressed by some respondents, most academic librarians did not regard these to be major concerns.

This study provides the perspectives of librarians who have implemented AI applications and of those who have not. In addition, it explores the advantages and disadvantages of AI applications, and the level of support for and impact of AI applications and promotions. This study also included a gap analysis. Moreover, individual and organizational knowledge activity scales were adopted to examine AI awareness and the perceptions of academic librarians.

The evolution from emerging technologies to smart libraries is thoroughly analyzed thematically and bibliometrically in this research study, spanning 2013 through 2022. Finding and analyzing the significant changes, patterns and trends in the subject as they are represented in academic papers is the goal of this research.

Using bibliometric methodologies, this study gathered and examined a large corpus of research papers, conference papers and related material from several academic databases.

Starting with Artificial Intelligence (AI), the Internet of Things (IoT), Big Data (BD), Augmentation Reality/Virtual Reality and Blockchain Technology (BT), the study discusses the advent of new technologies and their effects on libraries. Using bibliometric analysis, this study looks at the evolution of publications over time, the geographic distribution of research and the most active institutions and writers in the area. A thematic analysis is also carried out to pinpoint the critical areas of study and trends in emerging technologies and smart libraries. Some emerging themes are information retrieval, personalized recommendations, intelligent data analytics, connected library spaces, real-time information access, augmented reality/virtual reality applications in libraries and strategies, digital literacy and inclusivity.

This study offers a thorough overview of the research environment by combining bibliometric and thematic analysis, illustrating the development of theories and concepts during the last ten years. The results of this study helps in understanding the trends and future research directions in emerging technologies and smart libraries. This study is an excellent source of information for academics, practitioners and policymakers involved in developing and applying cutting-edge technology in library environments.

This paper investigates school library services in the digital age for students with dyslexia and explores the impact of current library services on students’ learning.

A qualitative study with semi-structured interviews was designed according to the LAFE (Look and listen, Assistance and accessibility, Format and fit, and Environment) framework for learners with dyslexia and the 5E instructional model and conducted with 11 school librarians.

Results indicated that participants lacked knowledge of dyslexia for appropriate library services. Awareness, IT skills, school administration, funding and parental attitudes would influence the library’s tailored services to dyslexic children, despite the rich resources in these participants’ libraries, including paperbacks, digital resources and electronic devices. Adaptations are necessary to provide accessible services, especially by applying digital technologies, and school libraries can positively impact students’ reading interests, promote knowledge inquiry and strengthen information literacy skills.

While students with dyslexia spend significant time in schools, limited studies focus on school library services in the digital age, especially in Asia. This study fills the gap by systematically exploring the issue with the 5E instructional model.

This study investigates the level of artificial intelligence (AI) awareness among library leaders, practitioners and scientists of Indonesian academic libraries to elucidate the benefits of AI implementation and its necessary infrastructure and challenges.

The study adopted a purposive sampling technique to select the 38 participants and thematic analysis to analyze the data, identifying eight themes: understanding of AI, AI adoption, benefits of AI, competencies needed to support AI, facilities to support AI, factors supporting AI adoption, AI-inhibiting factors and expectations of AI.

Different viewpoints provided full awareness among library stakeholders and sufficient information to begin AI initiatives in Indonesian libraries as leaders, practitioners and scientists had a favorable, open and encouraging outlook on AI.

The study does not investigate variations in perspectives between the participants, but it examines their understanding of AI and elaborates the results into the concept of an intelligent library. Moreover, this study only uses samples from academic libraries.

Libraries can take these results into consideration before implementing AI, especially in technology and facilities, librarian competency with regard to AI and leadership roles in AI projects.

Library boards and library associations can use this research as a source to create guidelines about AI implementation in academic libraries.

The study addresses the gap in the research on university libraries' readiness and awareness to implement AI, especially in developing countries.