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Examines the history of the Commission on Industrial Relations (CIR) 1969‐74 ‐ its origins, organization and policies ‐ and then evaluates its contribution as an agent of reform in the context of the perceived problems of the 1960s and 1970s. Considers whether there are any lessons to be learnt for the future given the possibility of a Labour Government, developments in Europe and the 1995 TUC policy document Your Voice at Work. Despite the drastic changes in industrial relations and in the economic, political and social environment, the answer is in the affirmative. In particular, the importance of a new third‐party agency having an independent governing body like the CIR and not a representative body like the Advisory, Conciliation and Arbitration Service (ACAS); in its workflow not being controlled by government; and in its decisions on recognition being legally enforceable.

This column aims to explore the potential of personal information management (PIM) and reference management. It focuses on combining the use of PIM and reference management software with mind maps to stimulate the creative and innovative use of information collected

Following a brief review of the literature on the topic per se, awareness is raised of appropriate software and the potential of mind maps. The column is written against the background of research from information behaviour, PIM, mind maps, creativity, innovation and the reflective and evidence‐focused librarian.

There is growing emphasis on more than information literacy skills and the responsible use of information. Creative and innovative use of information is stressed. More intensive use and exploitation of information is necessary to justify the time and effort spent in using PIM and reference management software. Mind maps and collaboration might support creative and innovative use of information, and need to be further exploited. Although software is strong in supporting collaboration, there is very limited built‐in support for the combination of features for information and reference management with features for mind maps.

Although much has been published on developments in PIM and reference management, there is limited coverage of combining PIM and reference management with the use of mind maps and creativity, reflection and noting evidence.

This paper aims to conceptualize corporate reference management as a strategic signaling activity in business networks. While research has extensively outlined how firms develop and maintain social capital through business-to-business (B2B) relationships, less is known about how they signal their participation in business networks to develop this social capital. Therefore, this paper conceptualizes B2B references, in particular corporate online references (COR), as a tool through which firms “borrow” attractiveness from their business network. Through the lens of structural social capital theory, COR is shown to capture advantages related to interconnectedness between firms.

The paper reports on a two-step qualitative and quantitative research design. First, the authors undertook a qualitative study that reports on the COR practices of senior business managers. A quantitative study then uses social network analysis (SNA) to audit a digital business network comprising 1,098 firms in a metropolitan area of the UK, referencing to each other through their corporate websites using COR.

The analyses find that COR practices contribute to building structural social capital in networks through strategic signaling. Firms do so by managing B2B references to craft strategic signals, using five steps: requesting, granting, curating, coding and decoding references. While the existing literature on business marketing portrays reference management as a routine and operational management practice, this investigation conceptualizes reference management, in particular COR, as a strategic activity.

To the best of the authors’ knowledge, this is the first study to use SNA to represent B2B references in the form of COR as a network, which overlaps with (but is not entirely identical to) the business network. Further, the study re-conceptualizes reference management as a strategic signaling activity that leverages the firm’s participation in business networks to build structural social capital by borrowing attractiveness of prestigious business partners that leverages existing structural social capital. Finally, the paper coins and conceptualizes COR as an exemplar of referencing management and offers propositions for further research.

The purpose of this paper is to longitudinally analyse the evolution of multiple narrative textual characteristics in the chairman’s statements of Guinness from 1948 to 1996, with the aim of studying impression management influences. It attempts to contribute insights on impression management over time.

The paper attempts to contribute to external accounting communication literature, by building on the socio-psychological tradition within the functionalist-behavioural transmission perspective. The paper analyses multiple textual characteristics (positive, negative, tentative, future and external references, length, numeric references and first person pronouns) over 49 years and their potential relationship to profitability. Other possible disclosure drivers are also controlled.

The findings show that Guinness consistently used qualitative textual characteristics with a self-serving bias, but did not use those with a more quantitative character. Continual profits achieved by the company, and the high corporate/personal reputation of the company/chairpersons, inter alia, may well explain limited evidence of impression management associated with quantitative textual characteristics. The context appears related to the evolution of the broad communication pattern.

Impression management is likely to be present in some form in corporate disclosures of most companies, not only those companies with losses. If successful, financial reporting quality may be undermined and capital misallocations may result. Companies with a high public exposure such as those with a high reputation or profitability may use impression management in a different way.

Studies analysing multiple textual characteristics in corporate narratives tend to focus on different companies in a single year, or in two consecutive years. This study analyses multiple textual characteristics over many consecutive years. It also gives an original historical perspective, by studying how impression management relates to its context, as demonstrated by a unique data set. In addition, by using the same company, the possibility that different corporate characteristics between companies will affect results is removed. Moreover, Guinness, a well-known international company, was somewhat unique as it achieved continual profits.

This paper aims to provide an overview of the field of hospitality management and a guide to the major books, databases, web sites, and other resources that comprise a quality hospitality management reference collection.

Following a short introduction and overview, key sources and annotations are presented in categories that will help reference and collection librarians to better understand and serve hospitality management students. The sources were identified through the author's experience, library research guides and web sites, bibliographies, and other standard sources.

Hospitality management is growing and maturing as an academic discipline, aided by the fact that the field offers good job prospects. The key sources pertaining to hospitality management are scattered among several different industry sectors, including food and beverage, lodging, meetings and special events, travel and tourism, and theme parks and attractions.

This paper is the first to systematically identify key reference works for the field of hospitality management. It will be useful for librarians who work with business, culinary arts, hospitality management, or related fields.

This column aims to explore the potential of personal information management (PIM) and reference management. It seeks to focus on how librarians can stay alert on new developments regarding PIM and related issues such as plagiarism, reference techniques, information literacy and information behaviour. It also tries to stimulate interest in looking for hidden gems that can be of value in their careers as well as those of library users by considering the innovative and creative use of PIM, e.g. by also monitoring the potential of mind maps and concept maps.

The column is written against the background of research from information behaviour, PIM, information curation, alerts on software development and related issues, and also social bookmarking.

There are many ways in which librarians can stay abreast of what is happening with PIM, reference management and related issues. There are also many things to note such as improvement of the software, uses of PIM and reference management, teaching skills in PIM and reference management, ways of sharing information, linking to innovation and creativity, and linking to information literacy and information behaviour.

Although much has been published on developments in PIM and reference management, the author is not aware of other attempts to link alerting services on PIM and reference management to go beyond developments in software.

The purpose of this study is to have a closer look at the awareness of referencing utilities among the library professionals in India. In a research environment, referencing and bibliography play an important role in the dissemination of research findings through scholarly writings. Citing references while writing scholarly articles has become more eloquent mainly due to the availability of a range of bibliography management utilities. Currently, there are various types of Bibliography Management Software (BMS) available for the management of the citation, referencing and compiling bibliographies. Librarians have a crucial role to play in helping the faculty, students and research scholars in the process of writing their scholarly articles and theses, especially in the area of referencing.

The study was conducted through an online survey with an aim to assess the perception, awareness and use of BMS by the Library and Information Science (LIS) professionals in India.

In the academic environment, published results of research findings are crucial for the advancement of knowledge. The published research findings are often supported and disputed using the citation of previous studies. There are a number of supporting technologies that are intended to help in procuring needed citations and streamlining them for better research output. The role of the librarian in this endeavor is undisputed. This study shows that there is a need for strengthening the awareness of BMS at the institutional level and also hands-on experience is needed for library professionals to help in the process of research writing and advocate for adopting correct referencing style (citation style) while writing scholarly articles.

The increased use of information and communication technology in the process of scholarly writing, especially in the search and retrieval of relevant articles and the availability of electronic journals and books, have resulted in an increased number of research articles being written by research scholars. The downside to this overflow of scholarly and creative writing is the incorrect way of using referencing style in the dissemination of research and the possibilities of malpractice and plagiarism. This study will help in creating awareness of the utility of citation and BMS in content writing, especially among library and information professionals, as they play an important role in facilitating research.

This study will be beneficial for the LIS professionals in understanding the effectiveness of their services when complemented by the use of technology-powered tools. Creating awareness of the use of BMS in content development in scholarly communication promises to create a flawless scholarly output as library professionals will help researchers in guiding research writings with correct referencing and citation.

Use of BMS helps in the development of content in an organized, methodical and scientific way. The role of library and information professionals working with different researchers and scholars in advocating and practicing the use of BMS will go a long way in creating more streamlined content.

This column seeks to explore the potential of personal information management (PIM) and reference management to offer more than easy citation of information sources and the creation of bibliographies. The emphasis is on the role librarians and information professionals (hereafter referred to only as librarians) can play in raising awareness of the potential of PIM and reference management and issues to be considered. The end goal is increasing quality, productivity, collaboration and creativity in the use of information. Over the next few issues, the column will share impressions from personal research in the field of information behaviour and PIM, analysis from the subject literature, exploration of the software as such, and trends noted through various means.

The column will be written against the background of research from information behaviour, information organisation, PIM and information curation, as well as alerts on software development in this regard and social bookmarking.

There are many issues where librarians can help end‐users to consider the implications of PIM and reference management and to contextualise their job and task, as well as other information needs such as studies and teaching, against what technology can offer.

Although much has been published on the individual issues addressed here, there is no knowledge of other attempts to take a holistic view to the responsibility of librarians to support people from all spectrums to benefit from PIM and reference management.

The purpose of this paper is to carry out a bibliometric analysis of the Competence-Based Management (CBM) field. From the first books dedicated to CBM (Hamel & Heene, 1994; Sanchez, Heene, & Thomas, 1996; Heene & Sanchez, 1997) to more recent publications, the CBM field experienced a significant development. As the International Conferences on Competence-Based Management is a place for exchange and development of new ideas and applications, it appears to be central to the consolidation of the field. The conferences are followed by the publication of a series of books and a journal (Research in Competence-Based Management). Therefore it seems particularly adapted to use these publications in order to analyze the CBM field. We identified 12 books and 3 journal issues published between 1994 and 2005. This corresponds to a total of 185 papers written by 213 different authors, and a total of 7,958 references cited in these papers. We present the results of our research in three steps. First, we analyze the profile of the authors of the papers. This leads to the identification of the most prominent authors and the identification of the authors' country of origin. Second, we analyze the content of the papers. We identify the type of the papers (theoretical or empirical), the main methodology (qualitative or quantitative), and the keywords. Third, we analyze the references. This allows the identification of the most frequently cited references, and their historical structure. In order to deepen the latter analysis, we perform a co-citation analysis to identify networks of references. The overall results lead to a better understanding of the organization of the CBM field.

This paper aims to present recently published resources on information literacy and library instruction providing an introductory overview and a selected annotated bibliography of publications covering all library types.

This paper introduces and annotates English-language periodical articles, monographs, dissertations and other materials on library instruction and information literacy published in 2016.

The paper provides information about each source, describes the characteristics of current scholarship and highlights sources that contain unique or significant scholarly contributions.

The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.