Search results

This study investigates how healthcare workers' venting - an emotion-focused form of coping during non-working hours - has unintended costs via its effect on spouses' reattachment to work if life partners are dual-earners. Research also examined anxiety as a causal mechanism that connects the receipt of venting with failure in reattachment to work. Lastly, our theory suggests that not everyone has the same experience with venting; the effect varies at different levels of emotional intelligence.

Multilevel path analysis using MPlus 8.3 was conducted to examine the daily survey data obtained from 101 spouses of healthcare workers over four consecutive workdays using the experience sampling technique.

The results suggested that receipt of venting increases anxiety and adversely influences reattachment to work through increased anxiety. The findings supported the suggested model's predictions, indicating that anxiety mediated the link between the receipt of venting and reattachment to work, and the mediation was partial. Further, emotional intelligence buffers the positive effect of receipt of venting on anxiety and the negative on reattachment to work. Lastly, the findings indicate that moderated mediation exists: the indirect effect of receipt of venting on reattachment to work is not as strong at higher levels of emotional intelligence.

This study is the first attempt that identified the receipt of venting as a predictor of reattachment to work. Moreover, up till now, no study has examined the mediating role of anxiety in the relationship between receipt of venting and reattachment to work. Finally, this is the preliminary effort that validated the moderating role of emotional intelligence on the above-mentioned links.

Owners, managers and employees may be criticized personally and professionally by consumers in online reviews, and may suffer emotional and burnout consequences. The purpose of this paper is to examine the impact of customer-generated negative online reviews on hospitality employees.

This research analyzed the effects of traditional face-to-face customer-related social stressors, as well as a newly added negative online review (NOR) stressor, on anger and burnout in a sample of 418 US hospitality workers.

Structural equation modeling revealed that, after taking into account the contribution of customer-related social stressors, receipt of NORs predicts anger and anger mediates the relationships between NOR-receipt and two indices of burnout.

This research extends our understanding of social stressors that apply to workers in the hospitality industry. It offers strategies for managing the threats and optimizing the opportunities, provided by negative online reviews.

This study is one of the first studies that provide evidence of the personal impact of NORs on hospitality industry employees, thereby extending our understanding of social stressors that apply to workers in this industry.

This paper aims to examine coping approaches used by receivers to deal with failed gift experiences, thereby dealing with misperceptions between givers and receivers that could affect their relationship.

This study uses a sequential, multimethod methodology using background questionnaires, online diary method and 27 semi-structured interviews.

Receivers cope with failed gift experiences through concealing, disclosing or re-evaluating the gift experience. These approaches encompass several coping strategies, allowing receivers to deal with their experiences in ways that help them manage their relationships with givers.

Informants described gift experiences in their own terms without being prompted to talk about coping, thus some insights of coping with failed gifts may have been missed. Multiple data collection methods were used to minimise this limitation, and the research findings suggest new avenues for future research.

The present research helps retailers and brands to minimise gift failure by promoting gifts that emphasise aspects of the giver–receiver relationship, assists givers in their learning from gift failure by making them aware of the receiver’s preferences and reduces the cost of gift failure by offering further opportunities to dispose of unwanted gifts.

This paper contributes to the emerging topic of consumer coping by providing a novel and rounded understanding of coping in the context of failed gift events, identifying new reasons for gift failure, highlighting receivers’ ethical considerations when responding to failed gifts and proposing new insights for the coping literature.

Waste disposal is big business. Some 20 million tonnes of household and commercial waste is disposed of each year in the United Kingdom. A similar quantity of industrial waste — some of it hazardous — requires treatment and disposal. Household, commercial and industrial wastes as defined in the Control of Pollution Act 1974 are known as controlled wastes. In addition there are vast quantities of mining and quarry wastes. Approximately 90 per cent of all these materials is landfilled in its crude state. Much of the remainder is landfilled after treatment. Clearly, then, the proper selection, preparation, operation and aftercare of landfill sites is of paramount importance. Landfill is popular because it is significantly less costly than other methods of disposal — indeed it is the only option for a wide range of wastes. It must not, however, be regarded or perceived as a cheap and nasty option. Many professional disciplines and skills are involved in the sequence from site selection through to aftercare. Among these are geology, hydrogeology, property purchase, civil, mechanical and gas engineering, chemistry and agriculture. If landfill is to retain and deserve its pre‐eminent position, every step must be taken to the highest professional standards.

VOUGHT SYSTEMS DIVISION of LTV Aerospace Co, is a major subcontractor to Lockheed California Company for design and construction of the wing, empennage, aft body, alighting gear, propulsion system installation, stores pylons and all associated systems located within the airframe components of the S3A Viking anti‐submarine aircraft. Further, because of long experience in developing carrier based aircraft for the US Navy, the company was given the added responsibility of assuring carrier suitability characteristics of the airplane. This included development of detailed ground loads and all design criteria for taxi, catapulting and arrestment. VSD is also performing the carrier suitability demonstration programme, now underway at Patuxent River, Md.

This paper examines the security risks associated with conducting commercial transactions through the use of electronic technologies such as the Internet. It will not deal with the many other problems which arise out of online commerce such as those relating to misleading and deceptive practices which create particular concerns for consumer protection agencies. Instead, it focuses on the ways in which the various electronic payment systems may be abused for fraudulent purposes.

Those parties who do become caught up in the sanctions and are blacklisted face a daunting situation. Their property and accounts are often blocked, and dealings with US parties, and frequently their overseas affiliates as well, are essentially cut off with little or no warning by virtue of decisions made by a relatively small and obscure office within the Treasury Department. US as well as foreign parties can be blacklisted, and these restrictions can even extend to a firm's employees. The practical consequence of being touched by one of the Office of Foreign Assets Controls (OFAC) economic sanctions programmes may be the economic equivalent of capital punishment. By virtue of the restrictions, the blacklisted business may cease to exist as a viable entity.

A review of paint and other coverings that were used, mainly during the 19th Century to protect metal against corrosion. In this second and final article a variety of substances that were tried as an alternative to paint coatings, are reviewed.

Notes rapid growth in the number of depositary receipt (DR) listings on US exchanges and presents a study of those from East Asia. Explains how they allow US investors to trade in the equity or debt of non‐US companies through US institutions and reviews the relevant literature. Classifies 605 East Asian DRs at March 2000 by country, year of issue, sponsorship status, exchange, depositary bank and industry; and discusses reasons for the differences found. Tests the relationship between exchange rates and the issuance of DRs and presents the results, which show that firms may be more likely to issue DRs when their home currency is strong relative to the US dollar, i.e. when they can obtain the best listing price in US markets.

Discusses the requirements for refuelling civil airliners, particularly under pressure refuelling. Analyses the problems that can arise and demonstrates how advancing technology has changed the appearance and efficiency of many components, particularly with reference to the control panel. Describes in detail the workings of a typical system; aspects of control of fuel quantity in refuelling; refuel control panels; and fuel gauges, with particular reference to the Boeing 777.