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1 – 10 of 274Anna Park, Rebecca L. Robinson, Meghan J Babcock and William Ickes
The purpose of this paper is to behaviorally validate the Rudeness Scale (RS), a self-report measure of the propensity to verbally abuse strangers, using both a retrospective…
Abstract
Purpose
The purpose of this paper is to behaviorally validate the Rudeness Scale (RS), a self-report measure of the propensity to verbally abuse strangers, using both a retrospective design (Study 1) and a prospective design (Study 2).
Design/methodology/approach
In Study 1, participants (n=280) completed an online survey that contained the RS and a retrospective checklist measure that assessed how often they had engaged in specific confrontational behaviors during the past year. In Study 2 (n=109), participants first completed an online survey that contained the RS and then later completed an experimental session in which they received, and immediately responded to, rude instant messages sent by another “participant.”
Findings
In Study 1, a multiple regression analysis revealed that scores on the RS were positively associated (β=0.39) with scores on the retrospective checklist measure of ugly confrontational behaviors. In Study 2, a multiple regression analysis revealed that scores on the RS were positively associated (β=0.30) with the level of “retaliatory” rude behavior the participants displayed in their instant messaging conversation. Together, these findings reveal that people with high RS scores are more likely, first, to have acted in offensive and confrontational ways in the past (Study 1), and second, to act this way in the present (Study 2).
Originality/value
Although previous studies have provided evidence for the convergent validity of the RS and established a preliminary personality profile of rude individuals, the present studies are the first to explore the behavioral validity of the scale.
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Anna Park, William Ickes and Rebecca L. Robinson
The purpose of this research is to (1) to identify personality variables that reliably predict verbal rudeness ( i.e by replicating previous findings) and (2) to investigate what…
Abstract
Purpose
The purpose of this research is to (1) to identify personality variables that reliably predict verbal rudeness ( i.e by replicating previous findings) and (2) to investigate what personality variables predict more general ugly confrontational behaviors.
Design/methodology/approach
In Study 1, the authors used an online survey to collect information regarding individual differences in social desirability, self-esteem, narcissism, blirtatiousness, behavioral inhibition, behavioral activation, conventional morality (CM), thin-skinned ego defensiveness (TSED), affect intensity for anger and frustration (AIAF), and verbal rudeness. In Study 2, the authors used a similar online survey to collect the same information, but extended the survey questionnaire to include measures of entitlement, psychopathology, Machiavellianism, and a retrospective checklist of ugly confrontational behaviors.
Findings
In Study 1, regression analyses revealed that CM, behavioral inhibition, and behavioral activation reward responsiveness were significant negative predictors of rudeness. AIAF, TSED and behavioral activation drive were significant positive predictors of rudeness. In Study 2, regression analyses revealed that CM was again a significant negative predictor of rudeness. AIAF, and narcissism were significant positive predictors of rudeness. CM also negatively predicted ugly confrontational behaviors, whereas AIAF, blirtatiousness, and Machiavellianism were positive predictors.
Originality/value
Although several measures of aggression exist, the current studies of rudeness and ugly confrontational behavior specifically assess tendencies to abuse strangers. These studies begin to establish a personality profile of the type of person that might abuse strangers.
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Kristie M. Young, William W. Stammerjohan, Rebecca J. Bennett and Andrea R. Drake
Psychological contracts represent unofficial or informal expectations that an individual holds, most commonly applied to an employer–employee relationship. Understanding…
Abstract
Psychological contracts represent unofficial or informal expectations that an individual holds, most commonly applied to an employer–employee relationship. Understanding psychological contracts helps explain the consequences of unmet expectations, including increased budgetary slack and reduced audit quality. This chapter reviews and synthesizes accounting behavioral research that discusses psychological contracts and that was published in academic and practitioner journals in the areas of financial accounting, management accounting, auditing, taxes, non-profit organizations, accounting education, and the accounting profession itself. Despite the prevalence of psychological contracts in the workplace and the applicability to behavioral research, accounting literature remains limited regarding applications of psychological contracts. This chapter aggregates research across all areas of accounting to provide suggestions for use of psychological contracts in future research and thus create a connected research stream.
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Ann Robinson and Debbie Dailey
The various levels of research support undergirding effective practices are outlined. Evidence supporting specific programming, service delivery models, and curricular…
Abstract
The various levels of research support undergirding effective practices are outlined. Evidence supporting specific programming, service delivery models, and curricular interventions, and a subset of research-based classroom strategies for talented learners is reviewed. Trends and innovations for effective practices in the future are suggested.
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David P. Wood, Rajan Nathan, Catherine A. Robinson and Rebecca McPhillips
The current national patient safety strategy for the National Health Service (NHS) in England states that actions need to be taken to support the development of a patient safety…
Abstract
Purpose
The current national patient safety strategy for the National Health Service (NHS) in England states that actions need to be taken to support the development of a patient safety culture. This includes that local systems should seek to understand staff perceptions of the fairness and effectiveness of serious incident management. This study aims to explore the perspectives of patient safety professionals about what works well and what could be done better to support a patient safety culture at the level of Trust strategy and serious incident governance.
Design/methodology/approach
A total of 15 professionals with a role in serious incident management, from five mental health trusts in England, were interviewed using a semi-structured interview guide. Thematic analysis and qualitative description were used to analyse the data.
Findings
Participants felt that actions to support a patient safety culture were challenging and required long-term and clinical commitment. Broadening the scope of serious incident investigations was felt to be one way to better understand patient safety culture issues. Organisational influences during the serious incident management process were highlighted, informing approaches to maximise the fairness and objectivity of investigation findings.
Originality/value
The findings of this study offer original insights that the NHS safety system can use to facilitate progression of the patient safety culture agenda. In particular, local mental health trusts could consider the findings in the context of their current strategic objectives related to patient safety culture and operational delivery of serious incident management frameworks.
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Bruce Wallace, Lea Gozdzialski, Abdelhakim Qbaich, Azam Shafiul, Piotr Burek, Abby Hutchison, Taylor Teal, Rebecca Louw, Collin Kielty, Derek Robinson, Belaid Moa, Margaret-Anne Storey, Chris Gill and Dennis Hore
While there is increasing interest in implementing drug checking within overdose prevention, we must also consider how to scale-up these responses so that they have significant…
Abstract
Purpose
While there is increasing interest in implementing drug checking within overdose prevention, we must also consider how to scale-up these responses so that they have significant reach and impact for people navigating the unpredictable and increasingly complex drug supplies linked to overdose. The purpose of this paper is to present a distributed model of community drug checking that addresses multiple barriers to increasing the reach of drug checking as a response to the illicit drug overdose crisis.
Design/methodology/approach
A detailed description of the key components of a distributed model of community drug checking is provided. This includes an integrated software platform that links a multi-instrument, multi-site service design with online service options, a foundational database that provides storage and reporting functions and a community of practice to facilitate engagement and capacity building.
Findings
The distributed model diminishes the need for technicians at multiple sites while still providing point-of-care results with local harm reduction engagement and access to confirmatory testing online and in localized reporting. It also reduces the need for training in the technical components of drug checking (e.g. interpreting spectra) for harm reduction workers. Moreover, its real-time reporting capability keeps communities informed about the crisis. Sites are additionally supported by a community of practice.
Originality/value
This paper presents innovations in drug checking technologies and service design that attempt to overcome current financial and technical barriers towards scaling-up services to a more equitable and impactful level and effectively linking multiple urban and rural communities to report concentration levels for substances most linked to overdose.
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The Equal Pay Act 1970 (which came into operation on 29 December 1975) provides for an “equality clause” to be written into all contracts of employment. S.1(2) (a) of the 1970 Act…
Abstract
The Equal Pay Act 1970 (which came into operation on 29 December 1975) provides for an “equality clause” to be written into all contracts of employment. S.1(2) (a) of the 1970 Act (which has been amended by the Sex Discrimination Act 1975) provides:
David Phillip Wood, Catherine A. Robinson, Rajan Nathan and Rebecca McPhillips
The need to develop effective approaches for responding to healthcare incidents for the purpose of learning and improving patient safety has been recognised in current national…
Abstract
Purpose
The need to develop effective approaches for responding to healthcare incidents for the purpose of learning and improving patient safety has been recognised in current national policy. However, research into this topic is limited. This study aims to explore the perspectives of professionals in mental health trusts in England about what works well and what could be done better when implementing serious incident management systems.
Design/methodology/approach
This was a qualitative study using semi-structured interviews. In total, 15 participants were recruited, comprising patient safety managers, serious incident investigators and executive directors, from five mental health trusts in England. The interview data were analysed using a qualitative-descriptive approach to develop meaningful themes. Quotes were selected and presented based on their representation of the data.
Findings
Participants were dissatisfied with current systems to manage serious incidents, including the root cause analysis approach, which they felt were not adequate for assisting learning and improvement. They described concerns about the capability of serious incident investigators, which was felt to impact on the quality of investigations. Processes to support people adversely affected by serious incidents were felt to be an important part of incident management systems to maximise the learning impact of investigations.
Originality/value
Findings of this study provide translatable implications for mental health trusts and policymakers, informed by insights into how current approaches for learning from healthcare incidents can be transformed. Further research will build a more comprehensive understanding of mechanisms for responding to healthcare incidents.
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