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Transaction costs on the housing market are, arguably, inevitable. They are also diverse. While fees and taxes are easily identified and observed, transaction costs can arise from the functioning of the market and its regulatory framework. For instance, there are costs related to obtaining information. Lack of information creates uncertainty, which increases risk, which increases transaction costs. Thus, market transparency affects the level of transaction costs. For the regulatory framework to be effective, rules must be effectively enforceable; accordingly, the judicial and administrative institutions must function properly. Thus, there is a clear, albeit complex, relation between transaction costs on the one hand and market transparency, government efficiency, regulatory quality, and property rights protection on the other.

The aim of this chapter is to discuss transaction processes and transaction costs in real estate conveyances for both the seller and the buyer with respect to taxes, fees, and obtaining information. To that end, we compare the transaction processes and costs involved in Croatia and Sweden, respectively.

Neither Croatia nor Sweden displays prohibitive costs, yet Croatian transaction costs are significantly higher than those in Sweden. This is hardly surprising given that the Croatian transaction process features at least one additional party to be remunerated compared to the Swedish process. Thus, it would seem that the Swedish regulatory regime – where the estate is charged with handling the legal aspects of the transaction – render lower transaction costs.

There is also the issue of how and to whom fees are paid. For instance, there are more bank fees in Croatia, whereas in Sweden more of the fees are paid to the state. On the other hand, Croatia is one of the few countries where no capital gains tax is levied on real estate conveyances, whereas Sweden has a capital gains tax of 22 per cent – a tax that may hamper movement from one region to another with differences in property prices. Overall, however, with the exception of the capital gains tax for the seller, it is clear that the Swedish transaction process carries lower and more predicable costs than its Croatian counterpart.

The following is an introductory profile of the fastest growing firms over the three-year period of the study listed by corporate reputation ranking order. The business activities in which the firms are engaged are outlined to provide background information for the reader.

Granting mortgages to customers likely to become insolvent was widespread in Spain during the housing bubble that burst in 2007, resulting in an unprecedented rate of home repossessions. The practice was usually legal, but if power relations, structural determinations, and asymmetrical access to information are taken into account, it appears abusive and socially harmful. Several sorts of people were involved in it: bank staff who, under pressure from managers, took advantage of their long-standing relationships with customers; real estate agents and mortgage brokers who saw a business opportunity in people’s aspiration to home ownership; and investment banking executives who devised sophisticated financial products aimed at masking risk. For them, selling risky mortgages was not only a profitable business but also a way to comply with norms, values, and expectations at play in their social settings. This chapter will show how mortgage lending and its evaluation as wrong or acceptable by actors in different social positions has a relational nature, and is based on diverging moral economies that guide economic action in the framework of neoliberalism.

The social scientific and humanities literature on house and home continues to grow (Perkins, Thorns, & Winstanley, 2002a; Perkins, Thorns, Winstanley, & Newton, 2002b; King, 2004; Mallett, 2004; Blunt & Dowling, 2006; Gorman-Murray & Dowling, 2007). Researchers have interpreted home in a number of ways. For some, it represents a centre, a place in which possessions and display represent identity. For others it is the existential space of being where the nature and limits of centre and universe, sacred and profane, are created and maintained. Home can also be a material place in which the production and organisation of housing and neighbourhoods necessarily entails certain kinds of social interaction and relations. The recognition here that housing has both a use and exchange value is crucially important. Depending on one's cultural group, home is imbued with greater or lesser degrees of privatism and home-centredness. Some writers see the growth of technologies that permit the development of home-based work and individualised leisure practices as factors likely to strengthen home as the centre of future activity. Homes are also important in the creation of privacy, tranquillity, stability, conventional behaviour, meaning and transformation.

This study examines the way the government of Kazakhstan confronted informal (squatter) settlements and their property in Almaty in 2006. It argues that the way the state handled the issue as part of a broader state economic strategy was neither appropriate for the aim of creating a functioning property market nor for advancing social justice and welfare. The analysis focuses on the attempted demolition of two informal settlements, Bakay and Shanyrak, and subsequent events, including (a) militant and political responses among the residents and their supporters, (b) the legalization campaign, and (c) the effects of the global credit crunch on construction and property market in Almaty. The goal here is to refine the claim to a connection between formal economy, state practice, and squatters' experiences.

This chapter aims to discuss the segmented city in the less developed world, focusing on its informal settlements. The main assumption is that the walls of informal settlements change from rigid to fuzzy ones, as they are analyzed using finer scales. In order to show this change, this chapter is divided into four sections. The first section analyzes the changes in two types of urban structure model: the segregated city model and the segmented city model. The second section describes the changes in governmental intervention models for informal settlements in Latin American cities, emphasizing what has been happening in the city of Recife, Brazil. The third section investigates the fact that, despite the changes in terms of governmental intervention models for informal settlements, there are still limits on the official city maps that effectively impede any appropriate representation of them. In order to show the gaps between the official cartographic representations and the reality of informal settlements, the last section of this chapter analyzes in more depth the walls of one specific informal settlement in Recife called Brasília Teimosa. This finer scale analysis allows us to see that its walls are even more fuzzy and permeable than the walls of the many formal settlements.

Poor complaint management may result in organizations losing customers and revenue. Consumers exhibit negative emotional responses when dissatisfied and this may lead to a complaint to a third-party organization. Since little information is available on the role of emotion in the consumer complaint process or how to manage complaints effectively, we offer an emotions perspective by applying Affective Events Theory (AET) to complaint behavior. This study presents the first application of AET in a consumption context and advances a theoretical framework supported by qualitative research for emotional responses to complaints. In contrast to commonly held views on gender and emotion, men as well as women use emotion-focused coping to complain.

This chapter provides personal (auto-ethnographic) reflections on the career as a business leader in the software-development space and insights into the formation of an authentic leader. The author reviews his journey that led to running a leading video game developer at a valuation of $190 million with 1,200+ staff across 10 locations in eight countries and an array of global clients. Pohontu considers the social, economic, political and psychological elements that shaped his business methodology and discusses how he translated these into a mode of leadership. The development of foresight – a concept that emerged from the author's story – may be of interest to researchers looking to explore diverse leader contexts through theoretical lenses to achieve a greater understanding.