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Although the numbers of online community members continue to increase every day, most of the user-generated content in online communities comes from only a small percentage of members who are motivated to participate and contribute. While studies have been conducted on other professional online communities (e.g. teachers, mathematics practitioners, software developers, etc.), the online community for ServiceNow practitioners is not fully understood. Studies of this group could be useful to organizations that seek to understand ServiceNow practitioners’ motives to participate in these communities, fulfill their specific needs, and build and maintain a thriving community of users.

A qualitative case study method was used to learn what motivates ServiceNow practitioners to contribute and participate in ServiceNow communities. Data were collected from interviews with the participants, their stories and testimonials and physical artifacts created and used by them. Data analysis was carried out using data triangulation and continuous coding process.

Three primary motives were identified: find answers to questions or issues, learn about ServiceNow products and services, and share knowledge and expertise with others.

As a single-case research method was used, findings of this study may not be generalized to a larger population.

Results should encourage and increase participation by ServiceNow Community's members, create a repository of knowledge and relationships that can improve their value and effectiveness, and help their organizations maintain competitive advantage.

This paper aims to provide an introductory overview and selected annotated bibliography of recent resources on library instruction and information literacy across all library types.

It introduces and annotates English-language periodical articles, monographs, dissertations and other materials on library instruction and information literacy published in 2014.

It provides information about each source, discusses the characteristics of current scholarship and highlights sources that contain unique or significant scholarly contributions.

The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.

In the realm of education, there has been an increasing emphasis on developing analytical thinking (AT) in the past few years. This systematic review focuses on an analysis of journal publications that have explored AT within the context of science, technology, engineering and mathematics (STEM) education. This analysis investigated four primary issues: (1) the operational definition that was used; (2) the types of theories that were used; (3) the interventions that were implemented to enhance AT skills; and (4) the research designs that were used.

To ensure a comprehensive and thorough review, we used the guidelines of preferred reporting items for systematic reviews and meta-analysis.

A comprehensive review of 28 pertinent scholarly articles reveals that scholars frequently rely on the concepts proposed by Anderson (2002), Marzano and Kendall (2008), Rodrangsee and Tuntiwongwanich (2021) and Suyatman et al. (2021) to establish a framework for delineating the competencies associated with analytical thinking (AT). Quasi-experimental designs were the most frequently used research designs in the studies analysed, followed by research and development approaches and then correlational designs. Most researchers have focused on investigating the effectiveness of problem-based learning as an intervention for improving AT skills. However, most research indicates that the theories or theoretical frameworks used to guide the research must be evident.

To the extent the authors know, this study represents the initial comprehensive examination of analytical thinking in STEM education. It presents a consolidated summary of the available evidence, assessing its quality and bringing it together in a single resource.

This paper aims to bring together information on whether any evidence exists of a commercial conflict between the creation of digital archives at research institutions and by key subject centres of excellence, and the business of journal publishing.

Relevant publications, including articles published in refereed books and journals, as well as informal commentaries on listservs, blogs and wikis, were analysed to determine whether there is any evidence of a commercial relationship.

Most of the published comments are highly subjective and anecdotal – there is a significant emotional overtone to many of the views expressed. There is precious little hard evidence currently available to support or debunk the idea that a commercial conflict exists between repositories and journal subscriptions. The situation is made more difficult by the many technological, sociological and administrative changes that are taking place in parallel to the establishment of repositories.

Separating the key drivers and their impact is a major strategic challenge facing all stakeholders in the scholarly communication industry in future.

This is an important area which requires close monitoring – the possible threat that the established journal publishing system could be eroded away by a new “free” scholarly information system needs attention. One significant study in this area is being undertaken by the PEER group, funded by the European Commission with hard evidence being collected by UCL's CIBER research group. The results from this impartial investigation will be very welcome.

The paper shows that relationship between repositories and journal subscriptions is vague.

Leveraging marketer-generated content (MGC) can increase firms' success. However, few studies uncover the effects of MGC-related attributes on consumer engagement in the context of food marketing. This paper aims to explore the influence of MGC characteristics (valence, content types, vividness and interactivity) on consumer engagement.

This study uses WeChat official account data of seven food companies from China and conducts negative binomial regression models.

The findings indicate that different MGC-related characteristics have separate impacts on consumer WeChat engagement. Title valence, transactional title content and title with punctuation vividness negatively affect consumers' consuming engagement. Knowledgeable or entertaining title content and title with interactivity both positively affect consumers' consuming engagement. Moreover, transactional body text content negatively influences consumers' contributing engagement, whereas entertaining body text content shows positive effects. Vivid and interactive MGC body text attributes enhance consumers' contributing engagement behavior.

This study contributes to social media research in food marketplaces and sheds light on the effect of different WeChat MGC characteristics on separate consumer engagement.

Many retrieval experiments have been based on inadequate test collections, and current research is hampered by the lack of proper collections. This short review does not attempt a fully documented survey of all the collections used in the past decade: hopefully representative examples have been studied to throw light on the requirements test collections should meet, to show how past collections have been defective, and to suggest guidelines for a future ‘ideal’ test collection. The specifications for this collection can be taken as an indirect comment on our present state of knowledge of major retrieval system variables, and experience in conducting experiments.

The purpose of this study was to evaluate the content growth of institutional repositories (IR) in South India and analyse the type-wise growth of items available in these IRs and also discuss the traits and trends exposed by them.

With the help of Registry of Open Access Repositories and Directory of Open Access Repositories (OpenDOAR), 39 repositories were located in south India. From these, Personal websites, the IRs that are currently not working and the repositories used for journal archiving were excluded. A total of 22 operational IRs at 21 institutions were identified for the study. Within a 15 month period, the data were collected from the 22 IRs twice for monitoring content growth.

The content of nearly all IRs have grown over the 15 month period, and the overall content growth rate was 7.82 per cent. Journal articles were the important content type of IRs, while thesis and conference papers were the next common. Moreover, item monographs exhibited the highest growth rate. Other categories, conference proceedings, and conference papers also exhibited a high growth rate. The present study revealed that Indian repositories were actively engaged in data curation activities, depositing a wide variety of items in their respective IRs. Overall, South Indian repositories exhibited a slow growth rate and tended to become inactive. Most South Indian Universities had not constituted the IRs, which led to the dominance of English language material in these IRs.

The study was conducted only in South Indian IRs.

This is the first study in India, attempting to determine the type-wise growth of items in IRs.