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Article

Debasisha Mishra and Biswajit Mahanty

The aim of this paper is to make an attempt to find good values of onsite–offshore team strength; number of hours of communication between business users and onsite team…

Abstract

Purpose

The aim of this paper is to make an attempt to find good values of onsite–offshore team strength; number of hours of communication between business users and onsite team and between onsite and offshore team to reduce cost and improve schedule for re-engineering projects in global software development environment.

Design/methodology/approach

The system dynamics technique is used for simulation model construction and policy run experimentation. The experts from Indian software outsourcing industry were consulted for model construction, validation and analysis of policy run results in both co-located and distributed software development environment.

Findings

The study results show that there is a drop in the overall team productivity in outsourcing environment by considering the offshore options. But the project cost can be reduced by employing the offshore team for coding and testing work only with minimal training for imparting business knowledge. The research results show that there is a potential to save project cost by being flexible in project schedule.

Research limitations/implications

The study found that there could be substantial cost saving for re-engineering projects with a loss of project schedule when an appropriate onsite–offshore combination is used. The quality and productivity drop, however, were rather small for such combinations. The cost savings are high when re-engineering work is sent to offshore location entirely after completion of requirement analysis work at onsite location and providing training to offshore team in business knowledge The research findings show that there is potential to make large cost savings by being flexible in project schedule for re-engineering projects.

Practical implications

The software project manager can use the model results to divide the software team between onsite and offshore location during various phases of software development in distributed environment.

Originality/value

The study is novel as there is little attempt at finding the team distribution between onsite and offshore location in global software development environment.

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Article

R. Jayaraman

The purpose of this paper is to reengineer the process of cost management in large projects.

Abstract

Purpose

The purpose of this paper is to reengineer the process of cost management in large projects.

Design/methodology/approach

Considering the fact most large projects overrun their budgets because of the long time period needed to completion, it was decided to reengineer the cost management. Accordingly costs allocated to packages were reviewed and changed on a dynamic basis. Different types of contingencies were provided. Concepts of package contingency and project contingency were introduced. These were based on the project buffer and feeding buffer concepts popularised by Eliyahu Goldratt.

Findings

The re-engineered method of cost control worked well and yielded better than expected results, leading to the setting up of a new world record in the completion time for setting up a million tonnes per annum continuous, tandem cold rolling mill to roll steel sheets.

Research limitations/implications

In view of the total success of the reengineered approach, which was tested out on a large project over three years, it is felt that other projects could also try out this technique, especially since it is along the lines proposed by Eliyahu Goldratt who is an authority on project management. However the success can be better understood if the results of the testing become available. To that extent the contents of the present paper have limitations.

Practical implications

Large projects can deploy the methodology and complete their projects on time and under budget.

Social implications

The reengineering of the cost management was done primarily with a view to complete projects under budget. Since many governments spend many billions of dollars on publicly funded projects for the welfare of citizens, the use of this technique could have a salutary effect on the cost.

Originality/value

The method was innovated in the company by the author’s team and deployed in a live project over four years for the first time to achieve world-class results.

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Article

This special “Anbar Abstracts” issue of Work Study is split into six sections covering abstracts under the following headings: Operational research and statistics; Project

Abstract

This special “Anbar Abstracts” issue of Work Study is split into six sections covering abstracts under the following headings: Operational research and statistics; Project management, method study and work measurement; Business process re‐engineering; Design of work; Performance, productivity and motivation; Stock control and supply chain management.

Details

Work Study, vol. 44 no. 4
Type: Research Article
ISSN: 0043-8022

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Article

Business process re‐engineering (BPR) is certainly one of the latest buzzwords and is the subject of great interest and also great controversy. Organizations need to shake…

Abstract

Business process re‐engineering (BPR) is certainly one of the latest buzzwords and is the subject of great interest and also great controversy. Organizations need to shake themselves out of complacency to close competitive gaps and achieve superior performance standards ‐ the reason why many have embarked on huge BPR projects. In view of the high risks associated with radical change, there are, however, many problems associated with BPR. For some BPR is going off the rails before it is properly understood, and many BPR exercises are not delivering the goods. Sometimes, organizations are expecting “quick fixes”, thus displaying their lack of understanding of a complex system. It is unreasonable to expect quick results when so much change is involved, especially when these business processes involve not only machines, but also people. Many believe, such as Mumford, that the management of change is the largest task in re‐engineering. Many people perceive re‐engineering as a threat to both their methods and their jobs. Owing to this recognition, many authors concentrate on the need to take account of the human side of re‐engineering, in particular the management of organizational change.

Details

Work Study, vol. 44 no. 6
Type: Research Article
ISSN: 0043-8022

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Article

Chung For Choi and Stephen L. Chan

Business process re‐engineering is a hot topic around management and information systems areas. However, the verdict of the new idea is not clear and reports of successful…

Abstract

Business process re‐engineering is a hot topic around management and information systems areas. However, the verdict of the new idea is not clear and reports of successful cases are not numerous. Analyses the definitions and characteristics of business process re‐engineering (BPR). Reports on a literature survey on the critical failure reasons and success factors. Recognizes that the lack of clear concepts and understanding of BPR definitions creates many problems and, therefore, compares the BPR effort with other improvement programmes such as automation, downsizing, total quality management (TQM) for a better understanding of BPR. Suggests a methodology which can be used as general guidelines for management and re‐engineers in performing BPR to enhance success for BPR efforts.

Details

Business Process Management Journal, vol. 3 no. 1
Type: Research Article
ISSN: 1463-7154

Keywords

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Article

Arie Halachmi

Why should anybody outside the USA care about the attempt toreorganize the Disability Determination Service (DDS) of the SocialSecurity Administration (SSA)? Part of the…

Abstract

Why should anybody outside the USA care about the attempt to reorganize the Disability Determination Service (DDS) of the Social Security Administration (SSA)? Part of the answer to this question has to do with the assumptions and approaches which were used. In fact, the attempt to reorganize DDS is one of the first well‐documented attempts to re‐engineer a major agency in the public sector. Given the excitement in the private sector about re‐engineering and its potential and possible cost, public managers everywhere should develop a better understanding of what re‐engineering is all about. The use of a case study seems to be a promising way for framing and illustrating some of the important questions about the use of re‐engineering in the public sector.

Details

Work Study, vol. 44 no. 8
Type: Research Article
ISSN: 0043-8022

Keywords

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Article

David Probert, Bill Stevenson, Nelson K.H. Tang and Harry Scarborough

Patient process recognition and re‐engineering (PPR) has become a major concern of recent health care development and management. This paper discusses the position of the…

Abstract

Patient process recognition and re‐engineering (PPR) has become a major concern of recent health care development and management. This paper discusses the position of the National Health Service (NHS) in the UK; where it is at present and where it aims to be. It suggests that the work of the current government in developing community care is central to the work of both the Leicester Royal Infirmary and the Peterborough Hospitals NHS Trust, when building relationships between primary (community) and secondary (hospital) health care provision. This paper aims to examine whether and how PPR can improve patient processes in the NHS. It does this through a case study of PPR in Peterborough Hospital.

Details

Journal of Management in Medicine, vol. 13 no. 5
Type: Research Article
ISSN: 0268-9235

Keywords

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Article

Rosemary Kennedy and Anthony Charles Sidwell

The recently constructed Museum of Tropical Queensland in Townsville is reviewed as a case study in research into re‐engineering the construction delivery process. The…

Abstract

The recently constructed Museum of Tropical Queensland in Townsville is reviewed as a case study in research into re‐engineering the construction delivery process. The project involved an innovative approach to the procurement of a public building and resulted in a highly successful outcome. Several key areas which were identified as contributing to the success of this project need to be investigated further to establish their role in contributing to the success of other construction industry projects.

Details

Construction Innovation, vol. 1 no. 2
Type: Research Article
ISSN: 1471-4175

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Article

Maria Vakola

Explores the role of evaluation in a business process re‐engineering initiative and its relationship with organisational learning and innovation. The paper presents the…

Abstract

Explores the role of evaluation in a business process re‐engineering initiative and its relationship with organisational learning and innovation. The paper presents the evaluation of the implementation of a business process re‐engineering project in three case studies. The implementation of the BPR project was based on an eight‐stage BPR methodology. The participating companies were asked to evaluate the implementation, describe the decisions made in order to adapt to the change process and analyse the potential benefits that they expect in terms of business performance improvement, organisational effectiveness and user acceptability. Discusses the evaluation results of the implementation of business process re‐engineering model in three case studies in order to identify links with organisational learning and innovation.

Details

Journal of Management Development, vol. 19 no. 10
Type: Research Article
ISSN: 0262-1711

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Article

Nerev F. Kock, Robert J. McQueen and Megan Baker

Recent surveys show that process‐reengineering (BPR) has had widespread adoption in western countries. This has been motivated by case studies where drastic improvements…

Abstract

Recent surveys show that process‐reengineering (BPR) has had widespread adoption in western countries. This has been motivated by case studies where drastic improvements in quality, productivity, cost reduction and competitiveness have been reported. The rate of failure in re‐engineering attempts, though, has been reported to be equally high. It is estimated that over 70 per cent of all re‐engineering attempts fail to produce bottom‐line improvements. Describes one such failed attempt in a large public organization in Brazil. As a result of the re‐engineering attempt, the organization had its IT infrastructure significantly improved, and the access to IT was decentralized by the downsizing of computer applications from a mainframe to a local area network. On the other hand, no radical changes in the organization’s business processes had resulted, despite the US$ 8 million invested in the BPR attempt. Moreover, even though some processes had been automated, almost no staff reduction was effected. The lack of layoffs meant that even the increase in efficiency in those processes, which by no means was radical, was not realized.

Details

International Journal of Public Sector Management, vol. 9 no. 4
Type: Research Article
ISSN: 0951-3558

Keywords

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