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Article
Publication date: 12 June 2007

Mohamad Noorman Masrek, Nor Shahriza Abdul Karim and Ramlah Hussein

This paper attempts to discuss at a conceptual level on the concept of intranet effectiveness and further analyze the effectiveness model with several contributing factors…

4345

Abstract

Purpose

This paper attempts to discuss at a conceptual level on the concept of intranet effectiveness and further analyze the effectiveness model with several contributing factors grouped as organizational, technological and individual factors.

Design/methodology/approach

The paper's approach is a discussion of the issues.

Findings

First, the relationship between antecedent factors, i.e. organizational, technological and individual factors and intranet effective usage and intranet service quality as well as the consequences of these two factors on user performance warrants for more exploration. Second, through an understanding of antecedent factors with intranet effective usage and intranet service quality as well as the impact of these two factors on employee effectiveness, organizations may gain an understanding that could improve their intranet usage and service quality leading towards better employee performance. Lastly, since the effectiveness of intranet is directly or indirectly impact organizational effectiveness, a better understanding of intranet success would definitely promote towards clearer understanding of organizational success.

Originality/value

The proposed model adapts IS success model by Delone and Mclean and defines intranet effectiveness as a composite of intranet effective usage, intranet service quality and individual impact.

Details

Information Management & Computer Security, vol. 15 no. 3
Type: Research Article
ISSN: 0968-5227

Keywords

Article
Publication date: 18 September 2007

Ramlah Hussein, Nor Shahriza Abdul Karim and Mohd Hasan Selamat

This study is being conducted in order to investigate the influence of technological factors on up‐stream model of Delone and McLean's IS success dimensions.

3871

Abstract

Purpose

This study is being conducted in order to investigate the influence of technological factors on up‐stream model of Delone and McLean's IS success dimensions.

Design/methodology/approach

Using a survey method, data were gathered from 201 users from four electronic government (EG) agencies in Malaysia. The technological factors were represented by IS competency, IS facilities, IS integration, IS structure and user support. The IS success dimensions used in the study were systems quality, information quality, perceived usefulness, and user satisfaction.

Findings

The findings indicate that all the technological factors are significantly correlated with the four IS success dimensions. Further analyses also found that IS competency and IS facilities were the two highest predictors of IS success, followed by IS integration. The study concludes that the technological factors investigated were very important in ensuring the successful utilization and implementation of information systems in the EG agencies.

Research limitations/implications

Future studies should consider other attributes besides the technological factors in order to look at success in a more meaningful way. Further research should also look into the empirical studies on net benefits of IS success as included in Seddon's and DeLone and McLean's models. Also, future studies should consider other sets of setting.

Practical implications

The findings should assist policy makers in formulating new policies on technical factors influencing systems implementation success. The study should also assist public managers to identify the key technological factors in ensuring systems effectiveness and success.

Originality/value

The study has incorporated the key technological factors as independent variables into DeLone and McLean's IS success model.

Details

Business Process Management Journal, vol. 13 no. 5
Type: Research Article
ISSN: 1463-7154

Keywords

Article
Publication date: 6 June 2008

Mohamad Noorman Masrek, Nor Shahriza Abdul Karim and Ramlah Hussein

This paper has the purpose of investigating the effect of organizational and individual characteristics on corporate intranet utilizations measured in terms of utilization…

2688

Abstract

Purpose

This paper has the purpose of investigating the effect of organizational and individual characteristics on corporate intranet utilizations measured in terms of utilization modes, utilization for decision support and utilization for knowledge sharing.

Design/methodology/approach

The study employed a positivist case study approach conducted at four corporate organizations operating in Malaysia. About 700 questionnaires were administered to intranet users yielding 359 usable responses.

Findings

Four organizational characteristics, namely top management support, technical user support, functional integration and social norm, were found to be significantly related to intranet utilization variables. Likewise, four individual characteristics, namely web efficacy, personal information technology innovativeness, length of service and intranet experience, were also found to be significantly related to intranet utilization variables.

Research limitations/implications

Only four organizational and individual characteristics were explored. In addition, data were collected employing a cross‐sectional design instead of longitudinal design. The perceptual measures used in the questionnaires could also contribute to biasness.

Originality/value

The study contributes to the body of knowledge by developing an empirical‐based framework that depicts the determinants of intranet utilization at user‐level perspective.

Details

Information Management & Computer Security, vol. 16 no. 2
Type: Research Article
ISSN: 0968-5227

Keywords

Article
Publication date: 2 August 2011

Ramlah Hussein, Norshidah Mohamed, Abd Rahman Ahlan and Murni Mahmud

The purpose of this paper is to investigate the factors influencing citizens’ intention to use e‐filing in the Malaysian context.

2996

Abstract

Purpose

The purpose of this paper is to investigate the factors influencing citizens’ intention to use e‐filing in the Malaysian context.

Design/methodology/approach

The study used quantitative approach methodology. In total, 500 self‐administered questionnaires were distributed and 411 were found usable for data analysis; 14 hypotheses were formulated and tested.

Findings

Perceived ease of use and perceived usefulness, trust of the government, image, compatibility and service quality are found to be significant predictors of citizens’ intention to use e‐filing.

Originality/value

An integrated research model of online tax adoption was developed by integrating the technology acceptance model (TAM), diffusion of innovation (DOI), perceived characteristics of innovating (PCI), web trust and perceived risk, web service quality, and political self‐efficacy dimensions.

Details

Transforming Government: People, Process and Policy, vol. 5 no. 3
Type: Research Article
ISSN: 1750-6166

Keywords

Article
Publication date: 7 October 2014

Norshidah Mohamed, Ramlah Hussein, Nurul Hidayah Ahmad Zamzuri and Hanif Haghshenas

The purpose of this paper is to provide insights into individual's online shopping continuance intention. The research uses the Expectation Confirmation Theory and…

6472

Abstract

Purpose

The purpose of this paper is to provide insights into individual's online shopping continuance intention. The research uses the Expectation Confirmation Theory and Technology Acceptance Model as theoretical foundations to develop a model to achieve this aim.

Design/methodology/approach

The research uses a cross-sectional survey research design approach. An online marketplace web site that connects buyers and sellers in Malaysia serves as the research context. Data were collected using convenience approach.

Findings

Results suggest satisfaction contributes to individual online shopping continuance intention. Consistent with extant research, perceived usefulness of web site links to online shopping continuance intention. Contrary to past findings, perceived ease of web site use does not directly contribute to online shopping continuance intention. Individual's price-oriented lifestyle, perceived ease of web site use and usefulness contributed to individual's satisfaction with online shopping experience. People with time-oriented, net-oriented and price-oriented lifestyles and preference for a web site contribute to perceived ease of web site use. Extraverts have online shopping intention while emotional stability moderates the relationship between perceived usefulness of web site and satisfaction in online shopping.

Originality/value

Findings aid web service provider and internet retailers when explaining individual continuance intention of online shopping. This research advances understanding of the role of satisfaction, perceived ease of web site use and perceived web site usefulness regarding online shopping continuance intention. The research also sheds light on individual attributes as contributors to online shopping experience, continuance and perceptions of web site.

Details

Industrial Management & Data Systems, vol. 114 no. 9
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 2 November 2012

Norshidah Mohamed, Nor Shahriza Abdul Karim and Ramlah Hussein

The purpose of this paper is to investigate the extent to which individual characteristics, which are gender, religious (Islamic) work value, and organization level…

2248

Abstract

Purpose

The purpose of this paper is to investigate the extent to which individual characteristics, which are gender, religious (Islamic) work value, and organization level (students and staff), are related to attitudes toward computer use ethics. This investigation is conducted in an academic setting in Malaysia, among those subscribing to the same religious value.

Design/methodology/approach

The research used a cross‐sectional survey approach in an attempt to achieve the objective. A total of 550 responses were collected from academic staff and students in an institution of higher learning in Malaysia. Respondents were given several scenarios of ethical behavior to rate their attitudinal directions in computer work ethic. Their perceptions would indicate whether they are inclined towards ethical or unethical types of computer use behaviors based on the action in the scenarios.

Findings

The findings indicate that individual characteristics consisting of individuals’ value for Islamic work ethics and level in the organizational hierarchy are linked to attitudes toward ethical computer use. However, there was no support to suggest that attitudes toward ethical computer use are related to gender.

Research limitations/implications

This exploratory study may spark more investigation into the area of computer ethics, which is in need of more research. This study also contributes significantly in confirming findings in similar research on individual characteristics and ethics in computer use, and in providing a methodological approach for measuring the construct of ethical computer use attitude and personal ethical work values by using behavioral scenario measures.

Practical implications

This research should contribute significantly in the area of Business Ethics and Management Information Systems courses for both undergraduate and postgraduate business programs. The fact that individual characteristics contribute significantly in the ethical use of computers may lead to better insights into computer misuse and allow better preventive measures to be taken by organizations through Ethics and Management Information Systems curricula in business education.

Originality/value

The research provides a unique perspective of computer use ethics, which is not much covered in the literature. The measurement produced can be used as a research tool for more exploratory and explanatory research in computer use ethics, and as an evaluative tool for organizations in hiring the right personnel and providing training and motivation for more productive and ethical employees.

Details

Campus-Wide Information Systems, vol. 29 no. 5
Type: Research Article
ISSN: 1065-0741

Keywords

Article
Publication date: 2 January 2009

Husnayati Hussin, Fatimah Bunyarit and Ramlah Hussein

This study aims to investigate the elements of effective instructional design in an e‐learning environment in selected Malaysian higher learning institutions. In addition…

4135

Abstract

Purpose

This study aims to investigate the elements of effective instructional design in an e‐learning environment in selected Malaysian higher learning institutions. In addition, the study also seeks to investigate the e‐learning use behaviour among these e‐learners.

Design/methodology/approach

The study used the interview method of data collection to examine the e‐learning systems used at the selected institutions and a questionnaire‐based survey to gather responses from students on their perception of the effectiveness of instructional design elements and their e‐learning use behaviour.

Findings

Findings of the study indicate positive perceptions of e‐learning among students in the selected universities. Student involvement and course content are among the most satisfactory factors for instructional design principles as perceived by the students.

Research limitations/implications

Limitations of the study relate to the generalisability of the findings to other user groups. The findings of the study provide insights on the relevance of instructional design elements to an effective e‐learning environment.

Practical implications

The findings should assist instructors and e‐learning implementers in designing course materials that would be more effective for e‐learning at the tertiary level of education.

Originality/value

The research provides some evidence from an e‐learners' perspective on the effectiveness of instructional design for an e‐learning environment in the Malaysian context.

Details

Campus-Wide Information Systems, vol. 26 no. 1
Type: Research Article
ISSN: 1065-0741

Keywords

Content available
Article
Publication date: 2 August 2011

Maged Ali and Muhammad Kamal

323

Abstract

Details

Transforming Government: People, Process and Policy, vol. 5 no. 3
Type: Research Article
ISSN: 1750-6166

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