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Article
Publication date: 11 February 2019

Back to basics: building a knowledge management system

Yann Mey Yee, Cheng Ling Tan and Ramayah Thurasamy

This paper aims to discuss the necessity of building a knowledge management system in today’s knowledge economy by focusing on human capital management, choice of tools…

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Abstract

Purpose

This paper aims to discuss the necessity of building a knowledge management system in today’s knowledge economy by focusing on human capital management, choice of tools, and how knowledge processes affect an organization’s strategic capabilities.

Design/methodology/approach

Analyzing several theoretical models in the area of knowledge management and explaining how motivation and choice of tools can improve utilization of knowledge management system.

Findings

Building a knowledge management system is recommended for transitioning into data analytics to capture business trends in the knowledge economy. Motivation and choice of tools are important to determine the utilization of a knowledge management system.

Practical implications

This paper presents practical issues and provides insights into building and using a knowledge management system in today’s organizations.

Originality/value

This paper justifies the need of knowledge management system and presents the issues and solutions to integrate knowledge management system into an organization.

Details

Strategic Direction, vol. 35 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/SD-07-2018-0163
ISSN: 0258-0543

Keywords

  • Motivation
  • Knowledge management system
  • Knowledge economy
  • Data analytic
  • Knowledge process

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Article
Publication date: 6 November 2017

Customer aggression and organizational turnover among service employees: The moderating role of distributive justice and organizational pride

Muhammad Kashif, Anna Zarkada and Ramayah Thurasamy

The episodes of customer rage with employees during service encounters are common and adversely affect the long-term commitment of employees with an organization. The…

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Abstract

Purpose

The episodes of customer rage with employees during service encounters are common and adversely affect the long-term commitment of employees with an organization. The service organizations, in an effort to control employee turnover, are striving hard but have failed. There are a wide variety of studies that address employee turnover but the research which encapsulates a combined effect of perceived justice and organizational pride to study exhaustion-turnover path are almost scant. The purpose of this paper is to explore the effects of customer aggression on the frontline food service managers’ emotional exhaustion and turnover intentions. The mitigating effects of perceived distributive justice and emotional organizational pride are also investigated.

Design/methodology/approach

Survey data were collected from 250 frontline employees of global fast food chain outlets located in the city of Lahore, Pakistan. The data were analyzed using structural equation modeling by AMOS.

Findings

The customer aggression is found to influence emotional exhaustion which in turn reduces job satisfaction and increases turnover intentions among frontline food service managers. The mitigating effects of distributive justice on the customer aggression to emotional exhaustion path and of emotional organizational pride on the job satisfaction to turnover intentions path are confirmed.

Practical implications

The results reveal importance of maintaining a supportive and justice-oriented organizational culture. Rewarding frontliners, celebrating the organizational successes that build pride, and acknowledging the emotional burden misbehaving customers place on employees are identified as shields to guard against employee dissatisfaction and turnover.

Originality/value

The turnover intentions resulting from the emotional exhaustion caused by customer aggression in the global fast food industry is studied for the first time. Furthermore, the inclusion of distributive justice and emotional organizational pride as cognitive and affective factors that reduce the effects of customer aggression on frontliners is unique to this study.

Details

Personnel Review, vol. 46 no. 8
Type: Research Article
DOI: https://doi.org/10.1108/PR-06-2016-0145
ISSN: 0048-3486

Keywords

  • Pakistan
  • Distributive justice
  • Emotional exhaustion
  • Fast food
  • Food service managers
  • Customer aggression
  • Emotional pride

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Article
Publication date: 17 June 2019

Determinants of green product buying decision among young consumers in Malaysia

Christine Nya Ling Tan, Adedapo Oluwaseyi Ojo and Ramayah Thurasamy

This study aims to investigate the factors, which may potentially influence green product buying decision among young consumers in Malaysia.

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Abstract

Purpose

This study aims to investigate the factors, which may potentially influence green product buying decision among young consumers in Malaysia.

Design/methodology/approach

A perceived lack of intention to buy green products observed among the Malaysian Generation Young consumers has sparked the interest to carry out this study. With the aid of structured questionnaires, data were collected from a total of 217 respondents, between 18 and 25 years of age.

Findings

The results of data analysis indicated that environmental consciousness, eco-label, price and advertising were significant predictors of green product buying behaviour. Contrary to the hypothesis, attitude was not a significant predictor of green buying behaviour among young consumers. The implications of these findings and directions for future research are outlined at the end of this paper.

Originality/value

This study offers empirical insights from the perspective of an emerging economy on the determinants of green products buying behaviour among young consumers.

Details

Young Consumers, vol. 20 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/YC-12-2018-0898
ISSN: 1747-3616

Keywords

  • Young consumers
  • Green marketing
  • Malaysia
  • Pro-environmental behaviour
  • Green product
  • Buying decision

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Article
Publication date: 10 September 2018

Finding greener grass on the other side of hill: Examining donor perceived brand equity in a moderating role of brand credibility

Muhammad Kashif, P.M.P. Fernando, Sarminah Samad and Ramayah Thurasamy

The research concerning brand credibility of charity brands is scantly examined. The purpose of this paper is to examine the moderating role of brand credibility within…

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Abstract

Purpose

The research concerning brand credibility of charity brands is scantly examined. The purpose of this paper is to examine the moderating role of brand credibility within the customer-based brand equity model to investigate donor perceived brand equity of charity brands.

Design/methodology/approach

In a cross-sectional research design, a survey-based research strategy is followed to collect data from 448 active Muslim donors in Pakistan. The collected data are analysed by employing confirmatory factor analysis based on Smart PLS 2.0.

Findings

The results indicate that donor perceived brand association, brand awareness and brand loyalty strongly relate to perceived brand equity of charity brands. The brand credibility moderates the relationship between perceived quality, equity and brand loyalty, and equity paths.

Practical implications

The charity brands need to focus on building a strong brand image and reputation to uplift brand credibility which can be achieved by offering training programmes addressing various social causes such as HIV and Cancer prevention.

Originality/value

The proposed moderating effects of brand credibility and its application to charity brands operating in an Asian Muslim country context are unique products of this study.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 30 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/APJML-10-2017-0231
ISSN: 1355-5855

Keywords

  • Pakistan
  • Brand credibility
  • Charity brands
  • Customer-based brand equity (CBBE)

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Article
Publication date: 12 February 2018

Modelling internet security software usage among undergraduate students: A necessity in an increasingly networked world

Ali Vafaei-Zadeh, Thurasamy Ramayah, Wai Peng Wong and Haniruzila Md Hanifah

The aim of this research is to analyse the impact of relative advantage, compatibility, ease of use, visibility, voluntariness, image, result demonstrability and…

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Abstract

Purpose

The aim of this research is to analyse the impact of relative advantage, compatibility, ease of use, visibility, voluntariness, image, result demonstrability and trialability on intention to use internet security software using a model developed based on perceived characteristics of innovation by Moore and Benbasat (1991) among undergraduate students.

Design/methodology/approach

Using an intercept survey method, 425 responses were collected from a Malaysian public university using a closed questionnaire which was gotten from the literature. The authors used the SmartPLS software which is a second-generation structural equation modelling software that can be used to model latent variables with negligible requirements.

Findings

The results show that relative advantage, compatibility, visibility, voluntariness, result demonstrability and trialability had a positive effect on use of internet security software while ease of use and image was not significant.

Research limitations/implications

The most important predictor was trialability which sends a clear signal to software developers that users would like to be able to try the software before making a decision to purchase and use. However, the research is limited to students only. Therefore, future research can be extended to wider population.

Practical implications

The result of this paper provides beneficial information to the internet security software developers about what factors affect users’ intentions to buy their products.

Originality/value

The authors used the comprehensive innovation diffusion theory to test the security behaviour of under graduate students from a developing country’s perspectives. Many other similar studies have been done in the developed country’s context. Thus, this paper adds to the literature from a developing country’s perspective.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 48 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/VJIKMS-09-2016-0052
ISSN: 2059-5891

Keywords

  • Structural equation modelling
  • Students
  • Usage
  • Internet security software
  • Perceived characteristics of innovation

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Article
Publication date: 6 February 2017

Determinants of cyberloafing: a comparative study of a public and private sector organization

Zill-e- Huma, Saddam Hussain, Ramayah Thurasamy and Muhammad Imran Malik

Cyberloafing is the personal use of internet while at work. The purpose of this paper is to identify the factors affecting cyberloafing between public and private sector…

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Abstract

Purpose

Cyberloafing is the personal use of internet while at work. The purpose of this paper is to identify the factors affecting cyberloafing between public and private sector organizations.

Design/methodology/approach

This study uses the multiple motivational factors with the help of a theoretical paradigm, renowned as theory of interpersonal behavior (TIB). Data were collected through questionnaire to investigate the different behavioral factors between the public and private sector organizations. PLS path modeling and PLS-MGA are used to access the results on SMARTPLS 2.0 software.

Findings

Results show that the three factors of habit, intention, and social influences taken from the TIB model are important and have a higher path coefficient in a public sector organization setting. The factors of affect, facilitating condition and perceived consequences from TIB are greater in a private sector organization and have a higher path coefficient. By contrast, in multiple group analysis, results show that some factors are more predictive of cyberloafing behavior in a public sector organization, whereas other factors are more predictive for a private sector organization.

Practical implications

The findings of the current research are beneficial for both organizations and contribute toward policy-making decisions. These results help the managers of public and private sector organizations to decide how to control cyberloafing behavior by focusing on the important factors that lead to it.

Originality/value

This study shows strong and significant differences between the two types of organizations in terms of path coefficient. This implies that cyberloafing factors have different impacts on different organizations. The study fills an important gap in comparing public and private sector organizations with respect to cyberloafing behavior and clarifying which factors are more effective in predicting cyberloafing behavior according to type of organization. The paper is of great value for both kinds of organizations that face cyberloafing behavior issues.

Details

Internet Research, vol. 27 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/IntR-12-2014-0317
ISSN: 1066-2243

Keywords

  • Computer abuse
  • Cyberloafing
  • Services sector
  • Theory of interpersonal behaviour

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Article
Publication date: 11 September 2017

Factors affecting consumers’ intention to purchase counterfeit product: Empirical study in the Malaysian market

Farzana Quoquab, Sara Pahlevan, Jihad Mohammad and Ramayah Thurasamy

Most of the past studies have considered social and personal factors in relation to counterfeit product purchase intention. However, there is a dearth of research that…

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Abstract

Purpose

Most of the past studies have considered social and personal factors in relation to counterfeit product purchase intention. However, there is a dearth of research that linked ethical aspects with such kind of product purchase intention. Considering this gap, the purpose of this paper is to investigate the direct as well as indirect effect of ethical aspects on the attitude of consumers’ counterfeit product purchase in the Malaysian market.

Design/methodology/approach

A total of 737 questionnaires were distributed in China Town, Low Yat Plaza, as well as a few “pasar malam” (night markets), which yielded 400 completed usable responses. Partial Least Square Smart PLS software and SPSS were utilised in order to analyse the data.

Findings

The results revealed that the ethical aspect in term of religiosity, ethical concern, and perception of lawfulness directly and indirectly affect consumers’ behavioural intention to purchase counterfeit products.

Practical implications

It is expected that the study findings will enhance the understanding of marketers as well as policymakers about consumers’ purchase intention of such fake products. Eventually, it will help them to come up with better marketing strategies to purchase counterfeit products and to encourage them to purchase the original product.

Originality/value

This is relatively a pioneer study that examines the effect of ethical aspects of consumers in term of their religiosity, ethical concern, and perception of lawfulness on their attitude towards buying counterfeit products. Additionally, this study examines the mediating role of consumer attitude to purchase counterfeit product between ethical aspects and behavioural intention, which is comparatively new to the existing body of knowledge. Last, but not the least, this research has examined these relationships in a new research context i.e., Malaysian market, which can advance the knowledge about consumer behaviour in the East Asian context.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 29 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/APJML-09-2016-0169
ISSN: 1355-5855

Keywords

  • Counterfeit product purchase
  • Ethical concern
  • Lawfulness
  • Malaysian consumers
  • Religiously

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Article
Publication date: 5 August 2019

Workplace internet leisure and employees’ productivity: The mediating role of employee satisfaction

Jihad Mohammad, Farzana Quoquab, Siti Halimah and Ramayah Thurasamy

There is an on-going debate about the role of workplace internet leisure (WIL) and whether it is a vice or virtue. Considering this, the purpose of this paper is to…

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Abstract

Purpose

There is an on-going debate about the role of workplace internet leisure (WIL) and whether it is a vice or virtue. Considering this, the purpose of this paper is to examine the effect of WIL on workplace outcome variables such as employee satisfaction (ES) and employee productivity in the Malaysian context.

Design/methodology/approach

Data were collected using a self-administered questionnaire that yielded 282 responses. Partial least square technique using SmartPLS-3 was used to test the study hypotheses.

Findings

Findings reveal that workplace WIL, workplace WIL policy and workplace autonomy orientation (WAO) affect employees’ satisfaction. Additionally, the mediating role of ES was found to be significant.

Practical implications

The findings of this study are valuable for both managers and policy makers. These results can benefit the managers of conventional banks in Malaysia to decide how to enhance employees’ satisfaction and productivity by focusing on the key drivers such as WIL, workplace internet leisure policy (WILP) and WAO.

Originality/value

This is a pioneering study which suggests that moderate use of WIL can have a positive and significant effect on workplace outcome variables. Moreover, this study theorised ES as a mediating variable; this helps to explain how organisations can transform workplace resources in term of internet leisure, WILP and WAO into high productivity by elevating employees’ satisfaction.

Details

Internet Research, vol. 29 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/IntR-05-2017-0191
ISSN: 1066-2243

Keywords

  • Employee productivity
  • Employee satisfaction
  • Job demand-resource model
  • Workplace autonomy orientation
  • Workplace internet leisure
  • Workplace internet leisure policies

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Article
Publication date: 10 April 2017

Applying the TOE framework in the Halal warehouse adoption study

Abdul Hafaz Ngah, Yuserrie Zainuddin and Ramayah Thurasamy

This study aims to identify the contributing factors to the adoption of Halal warehousing services among Malaysia Halal manufacturers.

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Abstract

Purpose

This study aims to identify the contributing factors to the adoption of Halal warehousing services among Malaysia Halal manufacturers.

Design/methodology/approach

A survey, based on the technology, organization and environment (TOE) framework, was distributed to 200 participants at the Malaysia International Halal Showcase 2013. Of these, 140 responses were complete, and the data were analyzed using structural equation modelling approach and SMART-PLS 2.0 software.

Findings

Perceived benefits, cost, customer pressure and organizational readiness were found to have a significant relationship with Halal manufacturers’ intention to adopt Halal warehousing services. Perceived benefits, customer pressure and organizational readiness were the drivers of adoption, and cost was a barrier.

Research limitations/implications

This paper examines the factors affecting Malaysian Halal manufacturers’ intention to adopt Halal warehousing services in three industries, food, pharmaceuticals and cosmetics.

Practical implications

The results provide insights into the adoption of Halal warehousing among Malaysian Halal manufacturers. The government, Halal warehouse service providers and customers may use these findings to expand the adoption of Halal warehouse services.

Originality/value

Adopting the TOE framework, this study investigates and develops a model for Halal warehouse adoption. The results indicate that the variables from the TOE framework have a significant relationship with the adoption of Halal warehousing activities.

Details

Journal of Islamic Accounting and Business Research, vol. 8 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/JIABR-04-2014-0014
ISSN: 1759-0817

Keywords

  • Barriers
  • PLS
  • Enabler
  • Halal warehouse adoption
  • TOE framework
  • Contributing factors

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Article
Publication date: 6 March 2017

The moderating effect of religiosity on ethical behavioural intentions: An application of the extended theory of planned behaviour to Pakistani bank employees

Muhammad Kashif, Anna Zarkada and Ramayah Thurasamy

The purpose of this paper is to investigate Pakistani bank front-line employees’ intentions to behave ethically by using the extended theory of planned behaviour (ETPB…

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Abstract

Purpose

The purpose of this paper is to investigate Pakistani bank front-line employees’ intentions to behave ethically by using the extended theory of planned behaviour (ETPB) into which religiosity (i.e. religious activity, devotion to rituals and belief in doctrine) is integrated as a moderating variable.

Design/methodology/approach

The authors collected 234 self-administered questionnaires and analysed them using SmartPLS 2.0, a second generation structural equation modelling technique.

Findings

This paper demonstrates that the ETPB can explain intentions to behave ethically. Moral norms (i.e. the rules of morality that people believe they ought to follow) and perceived behavioural control (i.e. people’s perceptions of their ability to perform a given behaviour) are the best predictors of ethical behavioural intentions. The effects of injunctive norms (i.e. perceptions of which behaviours are typically approved or disapproved in an organisation) and of perceived behavioural control on behavioural intent are moderated by religiosity.

Practical implications

Leading by example, providing ethics training, empowering employees and encouraging the expression of religiosity are proposed as ways to foster an ethical culture in the workplace.

Originality/value

Even though numerous empirical studies have utilised variants of the theory of planned behaviour to explain consumer behaviour, its applicability to ethical behaviour in the workplace has scarcely been explored. Moreover, its tests in non-western contexts are scant. This study demonstrates the applicability of the ETPB in a broader circumstantial and cultural context and enriches it with religiosity, a pertinent characteristic of billions of people around the world. Finally, this is one of the very few ethics studies focusing on banking, an industry fraught with allegations of moral breaches.

Details

Personnel Review, vol. 46 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/PR-10-2015-0256
ISSN: 0048-3486

Keywords

  • Pakistan
  • Ethics
  • Banking
  • Quantitative
  • Religiosity
  • ETPB
  • Front-liners

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