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Article
Publication date: 7 June 2019

Rajesh Kumar Srivastava

The purpose of this paper is to study whether the controversy because of brand crisis based on quality had any impact on consumer brand equity, brand image, brand…

Abstract

Purpose

The purpose of this paper is to study whether the controversy because of brand crisis based on quality had any impact on consumer brand equity, brand image, brand reliability, brand perception of quality, perceived value, brand sentiments and purchase behavior.

Design/methodology/approach

The research methodology consisted of two types of data: primary and secondary data. The secondary research consisted of social media brand sentiments and financial analysis. The primary research focused on perception study of brand quality, consumer brand equity, brand reliability, brand image, purchase and brand switch behavior.

Findings

Maggi used social media extensively to address the issue and re-build the brand reliability and confidence among its users. Communication strategy adopted by focusing on the past experience of consumers and using them as a spokesperson generated a positive sentiment towards the brand under crisis.

Research limitations/implications

While Maggi suffered the backlash because of the controversy across the length and breadth of India and was banned in a number of states, the author could conduct the primary research only in one city of the state of Maharashtra, Mumbai. The effectiveness of the survey was impacted because of the geographic limitations the author faced while collecting the responses. The survey would have definitely been more effective, with responses collected from different states and with more number of respondents. Fishbein is very old, from the 1980s, even though this theory has met the test of time. Application of the effect of experiences on experiential perceptions and how this influences value through networking could have been used to explain the same.

Practical implications

An important implication of this paper’s findings for practice, therefore, is that brands should incessantly strive to maintain the consumers’ level of trust, as it is essential for the preservation of the brand equity after a crisis. Crisis-stricken brands should safeguard their reputations from the negative effects of crises. It is even more important for any brand to act appropriately when the cause of the crisis is attributed to its actions and processes. Managers have to address the quality of products in case of brand crisis for restoring trust, image and reliability in the brand. Right type of communication to right targeted consumers will help in the restoration of the image, trust on the brand and bring back loyal customers. Managers have to build brand equity on a regular basis, as a strong brand can recover faster as seen from this paper.

Originality/value

This paper helps to upgrade the knowledge and understanding of the impact of the controversy on brand equity and image and how the crisis management strategy can be adopted to regain the mind share and equity. This paper will help the brands in the future to know how a crisis can be managed efficiently by drawing a cue from the strategies implemented by Maggi.

Details

International Journal of Pharmaceutical and Healthcare Marketing, vol. 13 no. 2
Type: Research Article
ISSN: 1750-6123

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Article
Publication date: 7 August 2018

Rajesh Kumar Srivastava

The purpose of this paper is to analyze the merger and acquisition (M&A) strategy focusing on Indian company’s approaches and to understand steps of the process adopted by…

Abstract

Purpose

The purpose of this paper is to analyze the merger and acquisition (M&A) strategy focusing on Indian company’s approaches and to understand steps of the process adopted by them. It focuses on the rationality of M&A and its impact on the profitability. This paper also discusses whether financial transaction in terms of value is right or done because of eagerness to expand by calculating the financial value of brand equity independently.

Design/methodology/approach

The operating performance, capital adequacy and solvency measures were compared to three-years pre- and post-merger from the financial statements of the organizations through financial valuation of brands. Inter-brand and RKS model are used to calculate the brand value. The perception study on M&A is also conducted by interviewing stakeholders. This paper provides a theoretical and practical basis to decide on whether M&A. The present paper has taken recent mega M&A of Ranbaxy Lab by Sun pharmaceuticals for the analysis.

Findings

The results of the paper showed that Return on investment did not indicate significant improvement, but on average, it can be concluded that overall performance of the acquirer improves as a result of M&A activity as per the study. The decisions on M&A are more emotional than rational. The present paper reveals that M&A of pharmaceutical company was riskier because of emotional decisions. Research has proposed “Merger, acquisition Theory (RERC MA theory) based on rational, emotion, risk taking ability culture” to understand the M&A.

Research limitations/implications

This paper is more focused on emerging markets which is more active with better gross domestic product (GDP) growth. It is more on analysis of financial decisions and has not taken customer equity, employee morale and engagement. A further study is suggested in the same areas. Managerial Implications: This paper will enable the managers to withstand the emotional influence and will help them to be more professional approach which will benefit the organization and stakeholder better. Mangers should look for long-term impact than short-term impact the present paper will also help them to understand on how financial calculations will help them to take more rational decisions.

Originality/value

Although the topic is not very new, a lot of literature is available on M&A, but the pharmaceutical sector is comparatively new for such kind of studies. Specifically, the selection of respondents and brand valuation mechanism has got practical implications. Earlier papers on M&A paper are more focused on customers’ equity, but a financial analysis of M&A is done in the present paper will help to evaluate merger and acquisition process more analytically. Financial calculation for evaluating M&A is the highlight of this research paper. Study of M&A from emerging markets will help to increase the knowledge as such papers are few. Research uses two important financial tools to measure financial brand equity and tries to justify the need for more rational rather than emotional approach. Research has proposed “Merger, acquisition Theory (RERC MA theory) based on rational, emotion, risk taking ability culture” to understand the M&A.

Details

International Journal of Pharmaceutical and Healthcare Marketing, vol. 12 no. 3
Type: Research Article
ISSN: 1750-6123

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Article
Publication date: 26 January 2010

Rajesh Kumar Srivastava

The purpose of this paper is to find out whether a global advertisement will be effective and how it is perceived; is it affected by consumers' age, education, religion…

Abstract

Purpose

The purpose of this paper is to find out whether a global advertisement will be effective and how it is perceived; is it affected by consumers' age, education, religion besides collectivism, and individualistic behavior?

Design/methodology/approach

Descriptive research involving 1,000 respondents. Global advertisements of fast moving consumer goods and consumer durable products are taken for study using questionnaire technique. The focus is to elucidate information on the perception of a global advertisement and how it will be affected by education, age, religion and collectivism, and individualistic behavior.

Findings

It is found that culture does affect the perception of global advertisement. Religion, age, and education do play a role in perception of global advertisement – they play an important role in buying intention.

Research limitations/implications

The study is limited to the Indian scenario and can be applicable to SARC countries or South‐East Asian countries as they are the fastest growing emerging world markets.

Originality/value

This is an original research paper and its findings could be important in minimizing wastage. India, Thailand, Brazil, China, and Russia are important emerging markets. Understanding their culture, education, age, and religion could improve global advertisements' effectiveness.

Details

International Journal of Emerging Markets, vol. 5 no. 1
Type: Research Article
ISSN: 1746-8809

Keywords

Content available
Article
Publication date: 26 January 2010

Yusaf H. Akbar

Abstract

Details

International Journal of Emerging Markets, vol. 5 no. 1
Type: Research Article
ISSN: 1746-8809

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Article
Publication date: 26 July 2018

Abhishek Kumar, Alpana Srivastava, R.P. Jeevan Kumar and Rajesh K. Tiwari

This SWOT (strengths, weaknesses, opportunities and threats) analysis was conducted to have a portrait of the competitiveness of Council of Scientific and Industrial…

Abstract

Purpose

This SWOT (strengths, weaknesses, opportunities and threats) analysis was conducted to have a portrait of the competitiveness of Council of Scientific and Industrial Research (CSIR) on the global map. Being a 75-year-old scientific organization, CSIR has raised each and every laboratory with a specific mandate and competency. It is definite that the organization would get some assistance from these points, which are briefly stated, as the institutional data reside with the laboratory only. To some extent, they can be considered on their discretion; however, the organization has raised its position to international standards, but still it can consider few areas/suggestions from this analysis. These points are suggestive and flexible in nature, which are identified and defined to elevate this organization on the globe. Scientific publications do make a difference, but on the ground, if the technologies are not viable and received by public, it makes no difference. Today, India is fortunate to have a Prime Minister like Mr Modi, who always re-evaluates the issues and solutions so that the country moves from developing to a fast-pace developed nation. It is a fact that if these research organizations reorganize themselves and prioritize the research problems, they are capable enough to become a pioneer among the world R&D industry. This paper aims to analyze the organization and suggest few points with significant findings which can assist in scaling toward excellence on a global scale.

Design/methodology/approach

On the basis of random sampling, laboratories were identified where their achievements and contribution toward industry and society were evaluated. On the basis of their setup, the organization and laboratories were evaluated to frame-out a SWOT analysis.

Findings

SWOT analysis is a deliberate technique carried out to analyze the current situation of the system and to analyze the internal and external environment, which provides and edge to the organization to sustain. The major factors assessed were manpower, machines, money and funding, and achievements and deliverables were studied.

Originality/value

The research, i.e. SWOT, is unique in nature, as it was not carried out earlier on such a scale. To some extent, the points suggested in SWOT and conclusion can be considered on their discretion; however, the organization has raised its position to international standards, but still it can consider few areas/suggestions from this analysis. These points are suggestive and flexible in nature, which are identified and defined to elevate this organization on the globe. Scientific publications do make a difference, but on the ground; if the technologies are not viable and received by public, it makes no difference. Today, India is fortunate to have a Prime Minister like Mr Modi, who always re-evaluates the issues and solutions so that the country moves from developing to a fast-pace developed nation. It is a fact that if these research organizations reorganize themselves and prioritize the research problems, they are capable enough to become a pioneer among the world R&D industry.

Details

International Journal of Innovation Science, vol. 10 no. 3
Type: Research Article
ISSN: 1757-2223

Keywords

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Article
Publication date: 25 October 2019

Saurabh Agrawal and Rajesh Kumar Singh

Forecasting product returns plays an important role in the operations of reverse logistics (RL). However, their contribution to sustainability performance is yet to be…

Abstract

Purpose

Forecasting product returns plays an important role in the operations of reverse logistics (RL). However, their contribution to sustainability performance is yet to be explored. The purpose of this paper is to explore the product returns in Indian electronics industry and examine the relationship of forecasting product returns with triple bottom line performance of RL.

Design/methodology/approach

In this study, based on past literature review, four hypotheses, relating to forecasting of product returns and its association with performance, were developed. A questionnaire was sent to 700 respondents from the Indian electronics industry. Overall, 208 received responses were found suitable for the research. The necessary statistical analysis was carried out to ensure the reliability and validity of the questionnaire. In order to test different hypotheses, partial least square path modelling (PLSPM) technique of structural equation modeling was utilized.

Findings

Measurement model had shown sufficient data fit for the modeling. PLSPM results reveal that the accuracy in forecasting product returns is positively associated with operational performance of RL. It also plays an important role in the sustainability efforts of an organization.

Research limitations/implications

Managers can utilize results of study for exploring and emphasizing issues of product returns for improving RL performance. One of the limitations is that data are collected only from Indian electronics industry. Another limitation is that only product returns are considered for the operational and TBL performance of RL. In future, study may be carried out considering different factors in other sectors and countries.

Originality/value

The intent of forecasting product returns is considered to be operational efficiency. It can make significant contributions to the sustainability efforts of an organization. Review of the past literature indicates that research in the field of RL is in developing stage, and issues related to forecasting product returns are under-represented. The paper adds value to the few available articles on product returns.

Details

Management of Environmental Quality: An International Journal, vol. 31 no. 5
Type: Research Article
ISSN: 1477-7835

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Article
Publication date: 6 September 2019

B. Rajesh Kumar, K.S. Sujit and Waheed Kareem Abdul

The purpose of this study is to broadly examine the role of marketing–finance interface factors for value creation. Specifically, the study investigates the influence of…

Abstract

Purpose

The purpose of this study is to broadly examine the role of marketing–finance interface factors for value creation. Specifically, the study investigates the influence of discretionary expenditures such as advertisement on valuation of brands and firms within the framework of risk factors.

Design/methodology/approach

To test the model and hypotheses of this study as it has the possibilities of multiple causations among different variables used in the system. Some independent variables are not truly independent and there is a possibility of biased estimation and inconsistent results. Hence a dynamic simultaneous equation model is used including the instrumental variable approach.

Findings

The study provides evidence for direct association between brand value and firm value which is represented by the joint impact of both operating and stock market performance. The results establish the direct relationship between brand and firm value and signify the relevance of intangible value creation.

Originality/value

This study addresses the gap in the research which examines the role of marketing decisions on value creation which jointly impacts both operating and stock market performance.

Details

Measuring Business Excellence, vol. 24 no. 1
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 5 March 2018

Mahesh Chand, Neha Bhatia and Rajesh Kumar Singh

Industries start focusing on the green concept in supply chain management (SCM) to reduce waste and emission, preserve the quality of natural resources and decrease the…

Abstract

Purpose

Industries start focusing on the green concept in supply chain management (SCM) to reduce waste and emission, preserve the quality of natural resources and decrease the consumption of hazardous/harmful materials for better product life cycle, which not only improve environmental performance but also economic performance. But, for industries, it is still very difficult to understand and analyze the effect of individual activities and their corresponding contribution. The purpose of this paper is to identify and analyze selected issues in green supply chain management for the implementation of the green concept in industries.

Design/methodology/approach

To fulfill the objectives of this paper, analytical network process-multi-objective optimization using rational analysis (ANP-MOORA) techniques are used. In the proposed methodologies, different issues, sub-issues, and alternatives are identified for the selection of the best supply chain using ANP which is being followed by the MOORA method.

Findings

Findings of this paper are highly valuable for the Indian manufacturing industries for the management of green supply chain (GSC) issues.

Research limitations/implications

In this research, only selected issues are identified and analyzed for the management of GSCs. Further, it is believed that an ANP-based framework helps to take up the explicit account of multi-criteria decision making (MCDM) approaches in decision making and for improving and selecting the best supply chain. Other issues in GSC can be analyzed and further extended by other MCDM approaches.

Originality/value

This paper identified different type of supply chains and their issues. The systematic way of analyzing the green concept in supply chain helps the researchers and managers to implement green management practices for improving economic and environmental performance.

Details

Benchmarking: An International Journal, vol. 25 no. 2
Type: Research Article
ISSN: 1463-5771

Keywords

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Article
Publication date: 9 April 2018

Rajesh Kumar Singh and Saurabh Agrawal

The purpose of this paper is to explore the product disposition strategies in reverse supply chains and to develop a framework to prioritize these strategies for effective…

Abstract

Purpose

The purpose of this paper is to explore the product disposition strategies in reverse supply chains and to develop a framework to prioritize these strategies for effective reverse supply chain implementation.

Design/methodology/approach

The disposition strategies, based on the literature review, were selected, and the fuzzy TOPSIS methodology had been applied for the prioritization of these disposition strategies. A case of cell phone manufacturing firm is discussed for the illustration and validation of the methodology. Three respondents from the firm helped in exploring the disposition strategies and data collection of the firm.

Findings

The results of the study show that dissemble and recycle is the most preferred disposition strategy for the firm. Redistribution of returned products after their refurbishing is second most prioritized disposition strategy. Landfill and incineration of cell phones is the last and least preferred option for the firm.

Research limitations/implications

The study will provide useful guidance to the firm for disposition decision making of cell phones returned to the firm. It will help academicians and practitioners for evaluating, improving, and benchmarking the disposition strategies for the disposition of returned cell phones. One of the limitations of the study is that it only considers the single case of manufacturing firm. In future, more case studies may be carried out for generalization of the results.

Originality/value

It is evident from the literature review that there are very few studies on disposition decisions in reverse supply chain. Also, disposition strategies for cell phones are first time being explored and prioritized. Hence, this study can be viewed as an attempt to increase the level of awareness on reverse supply chain issues.

Details

Management of Environmental Quality: An International Journal, vol. 29 no. 3
Type: Research Article
ISSN: 1477-7835

Keywords

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Article
Publication date: 10 June 2021

Rajesh V. Srivastava and Thomas Tang

In an ongoing War for Talent, what are the intangible and tangible return on investments (ROIs) for boundary-spanning employees? This study aims to develop a formative…

Abstract

Purpose

In an ongoing War for Talent, what are the intangible and tangible return on investments (ROIs) for boundary-spanning employees? This study aims to develop a formative structural equation model (SEM) of the Matthew effect in talent. management.

Design/methodology/approach

This study develops a formative SEM theoretical model. Training and development (T&D) are the two antecedents of the latent construct – talent management strategy (TMS). This study frames the latent construct (TMS) in the proximal context of reducing burnout (cynicism and inefficacy), the distal context of subjective and intangible outcomes (job and life satisfaction) and the omnibus context of objective, tangible and financial rewards (the sales commission). The study collected data from multiple sources – objective sales commission from personnel records and subjective survey data from 512 sales employees.

Findings

The empirical discoveries support the theory. Both T&D contribute significantly to the TMS, which reduces burnout in the immediate context. TMS enhances job satisfaction more than life satisfaction in the distal context. TMS significantly and indirectly improves boundary spanners’ sales commission in the omnibus context via life satisfaction, but not job satisfaction. The model prevails for the whole sample, men, but not women.

Practical implications

Our discoveries offer practical implications for the Matthew effect in talent management: policymakers must cultivate T&D, develop TMS, facilitate the spillover effect from job satisfaction to life satisfaction, concentrate on the meaning in their lives and take their mind off money. TMS ultimately helps ignite these boundary spanners’ sales commission and their organization’s bottom line and financial health. The rich get richer.

Originality/value

It is life satisfaction (not job satisfaction) that excites boundary-spanning employees’ high level of sales commission. Our model prevails for the whole sample and men, but not for women. Job satisfaction spills over to life satisfaction for the entire sample, for men, but not for women. The results reveal gender differences.

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