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Abstract

Subject area

Information technology (IT) project risks.

Study level/applicability

This case is suitable for the students who are enrolled in masters or executive programmes in management. Considering the masters programme in management, the case can be introduced in the MIS course in sessions related to IT project risks. The case will also be appropriate for discussion in elective courses, such as IT project management. Here the case can be introduced in discussions related to understanding IT project outsourcing risks. The case will also fit well with the audience of the executive programme in sessions on IT project risks. The assignment questions provided below are designed from the perspective of teaching this case to a business student audience. The case could certainly be adjusted to fit the needs of students in more technical disciplines.

Case overview

This case presents an organization (Airosonic Travels Private Limited) which was set up in 1988. The organization provided travel-related services (i.e. ticketing, hotels bookings, car rentals and cruises to exotic destinations) to meet the requirements of corporate users such as organization employees, vendors, dealers and customers. The packages were provided though the portal www.corporatetravels.in/. With cut-throat completion from other vendors, the organization acquired the globally preferred airline reservation system Galileo to gain market share in the computer reservation system market. This acquisition, however, led to a series of deliberations on how the new system could be put to use and integrated with the portal so that it helped Airosonic to achieve efficiency in its day-to-day processes. The integration was necessary, as this would entirely eliminate third-party requirements (such as travel agents) and also make travel planning easy, cost-effective and hassle-free. The different alternatives available to the governing body were to develop and manage the entire thing in-house, outsource the development to a third part, or delegate the entire responsibility to the third party. The analysis of the case takes into account the different risks that are associated with each of these decision alternatives and the possible ways forward for the Airosonic management.

Expected learning outcomes

The objective of this teaching case is as follows: to understand the different risk elements that influence development of a software initiative, to differentiate between different categories of risks including project development risks and project management risks, to appreciate the differences in the types of risks that influence different project execution scenarios such as in-house development and outsourcing and to understand how an organization can address and manage the risks facing a software initiative.

Supplementary materials

Teaching notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.

Details

Emerald Emerging Markets Case Studies, vol. 5 no. 6
Type: Case Study
ISSN: 2045-0621

Keywords

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Abstract

Subject area

Information Technology Security.

Study level/applicability

The case adds value for management students at all levels, as well as for practitioners. Work experience is not a requirement, as the case will expose some of the fundamental concepts pertaining to the scenario described. Assignment questions are designed from the perspective of teaching this case to a business student audience. The case could certainly be adjusted to fit the needs of students in more technical disciplines.

Case overview

Set in October 2008, the case begins with the dilemmas facing Mr Ramanuj as he and his team from E-Infra Solutions prepared to address the damages caused by a major virus attach at OrangeInc headquarter at Bangalore, India. The virus attack destroyed all the important organizational documents residing on the computer systems and brought its business to a standstill. The catastrophe indicated the need for a comprehensive information technology (IT) security solution which was earlier overlooked by OrangeInc's management.

Expected learning outcomes

To teach the basic concepts of information security, in particular malware, and its impact on the business. To introduce the concepts and the importance of security awareness program. To teach the importance of IT infrastructure technology, process and procedures.

Supplementary materials

Teaching Notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.

Details

Emerald Emerging Markets Case Studies, vol. 4 no. 7
Type: Case Study
ISSN: 2045-0621

Keywords

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Case study

Rahul Thakurta and Mayank Gupta

The case “Evaluating Business Value of IT Requirements” addresses a software/information technology (IT) project management concern of assessing value of specified project…

Abstract

Subject area

The case “Evaluating Business Value of IT Requirements” addresses a software/information technology (IT) project management concern of assessing value of specified project requirements upfront.

Study level/applicability

This newly designed case is suitable for the students of an undergraduate programme, an MBA programme and practitioners. Assignment questions are designed from the perspective of teaching this case to a business student audience. The case is ideally suited for the IT strategy course where approaches to identifying business value of software investments are discussed.

Case overview

Set in November 2011, the case begins with the dilemmas facing Mr Suneel as he tries to come up with an approach that could facilitate evaluation of business value of software at a relatively early stage of its development. Based on a review of available literary sources, he proposed a six-step approach that incorporates responses of both the project representatives and business representatives. The final result is a quantitative representation of business value that is expected to facilitate both the business and the project organisation to finalise on software features that contribute significantly in realising the intended business objectives.

Expected learning outcomes

To introduce the concept of business value and its associated dimensions; to introduce the concept of project scenarios and its constituents; to highlight the benefits of an early assessment of the business value; and to demonstrate how one can link software requirements to business value and the difficulties associated with the estimation process.

Supplementary materials

Teaching Notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.

Details

Emerald Emerging Markets Case Studies, vol. 4 no. 3
Type: Case Study
ISSN: 2045-0621

Keywords

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Case study

Surajit Ghosh Dastidar and Rahul Thakurta

The case can be introduced in the information technology (IT) strategy course. The case can also fit well in courses like emergent technologies where the case forms the…

Abstract

Subject area

The case can be introduced in the information technology (IT) strategy course. The case can also fit well in courses like emergent technologies where the case forms the vehicle to show how cloud-based solutions can provide leverage to an organization.

Study level/applicability

The case is aligned more for management participants, for example, students who are enrolled in master's or executive program in management. Considering the master's program in management, the case can be introduced in the IT strategy course. The case can also fit well in courses like emergent technologies where the case forms the vehicle to show how cloud-based solutions can provide leverage to an organization. Assignment questions addressed below are designed from the perspective of teaching this case to a business student audience. The case could certainly be adjusted to fit the needs of students in more technical disciplines.

Case overview

Set in March 2009, Charan Padmaraju, the CTO of redBus was grappling with his companies IT infrastructure and scalability issues. He was considering cloud computing as a solution to all his worries. redBus was founded in August 2006 as a bus ticketing company in India. From INR 50 lakhs of gross bookings in their first financial year 2006-07 to an estimated INR 300 million in gross bookings in the financial year ending 2008-09, redBus had registered phenomenal growth. From selling 10 tickets a day, it now sold more than 4,000 tickets a day for more than 5,000 routes across 15 states in India. However, the IT infrastructure of redBus could not match up with their business needs and required frequent upgrades. Charan thought “The procurement of new servers, upgrading existing servers and most of the developer's time went into circumventing scaling issues which were not adding values to our core business.” He wondered “Can cloud computing be an answer to all my worries? “But what exactly is cloud computing? Will it solve my existing scalability issues? How reliable it is? Is it expensive? What is the time for deployment?”

Expected learning outcomes

To understand what is a business model; to appreciate the technical issues related to business expansion decisions; to explain the concepts behind cloud based solutions; and to demonstrate how adoption of the cloud solution can enable an organization to achieve competitive advantage.

Supplementary materials

Teaching Notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.

Details

Emerald Emerging Markets Case Studies, vol. 5 no. 3
Type: Case Study
ISSN: 2045-0621

Keywords

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Case study

Surajit Ghosh Dastidar, Rahul Thakurta and Anusha Sreeram

The case deals with the Bullwhip phenomena that can be observed in a supply chain.

Abstract

Subject area

The case deals with the Bullwhip phenomena that can be observed in a supply chain.

Study level/applicability

This case is suitable for all levels of students, undergraduate MBA to Executive MBA classes and practitioners. Assignment questions are designed from the perspective of teaching this case to a business student audience. The case is ideally suited for a supply chain management course and can be introduced to demonstrate the bullwhip effect in an operations management course.

Case overview

Set in May 2011, the case presents the discussions in the meeting summoned by Mr Srinivas, the director (technical) of Health Pharma (not the name of a real organization) in response to the huge losses faced by the organization in the last financial year. The discussions point to the inability of the organization to appropriately forecast demand across the different echelons and also absence of information transparency, leading to the loss. The catastrophe indicated the need to adopt an ERP solution, which was earlier overlooked by Health Pharma management.

Expected learning outcomes

These are an introduction to the concepts of the bullwhip effect and the case presents a managerial solution to the supply chain problem demonstrated.

Supplementary materials

Teaching notes are available for facilitating the instructor to present and discuss the case in a classroom setting.

Details

Emerald Emerging Markets Case Studies, vol. 2 no. 6
Type: Case Study
ISSN: 2045-0621

Keywords

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Article

Rahul Thakurta and P. Suresh

Requirements of a project are found to change in various ways during the course of the same. Studies have investigated the effect of requirement volatility on different…

Abstract

Purpose

Requirements of a project are found to change in various ways during the course of the same. Studies have investigated the effect of requirement volatility on different project parameters like effort, schedule, quality, etc. However, these studies have not looked into how different “patterns” of requirement volatility influence project quality; and which intervention strategies could be effective under the circumstances. This paper aims to address this issue.

Design/methodology/approach

The “system dynamics” approach has been used for carrying out the research. Based on a recent finding, we implemented different resource management policies on a validated software process model on waterfall systems development life cycle. Subsequently, we examined the efficacies of these resource management policies on project quality under requirement volatility.

Findings

Results indicate variations in quality metrics like error generation, error detection, and quality assurance effort across experimental scenarios as different patterns of requirement volatility and resource management policies impact the software project dynamics in different ways.

Research limitations/implications

In absence of any imposed schedule penalty, the extent of variations in project parameters across the policy choices was not very significant. The results are also expected to differ depending upon the project development environment.

Practical implications

Findings are expected to assist project managers in deciding on the workforce augmentation plan that would favorably satisfy both the organization's objectives as well as the users' quality requirements under requirement volatility.

Originality/value

In present day context of shorter time to market and stringent quality requirements; meeting quality targets become difficult especially in scenarios where requirement volatility is a norm. This paper provides a dynamic view of the phenomenon of how quality gets affected; and explores the efficacy of different resource management strategies in improving quality under the experimental scenarios.

Details

International Journal of Quality & Reliability Management, vol. 29 no. 2
Type: Research Article
ISSN: 0265-671X

Keywords

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Article

Kaushik Banerjee and Rahul Thakurta

Continuous innovation is critical for the sustainability and development of any society. Innovations should be focused not only at solving the existing needs of the…

Abstract

Continuous innovation is critical for the sustainability and development of any society. Innovations should be focused not only at solving the existing needs of the society, but should be geared to the future. Innovation creates new industries, which creates new jobs and new markets while expanding existing ones — all of which contributes to the development of the society. The Indian economy is at a crossroads today, with a burgeoning middle class whose affluence and access to information has increased its appetite for innovative products and processes while still there is a huge population base that does not have access to even the minimum technological advances of the 21st century. India lacks in creating genuinely innovative products and processes/technologies that are new to the world. One of the primary reasons for this is the lack of technological competence in most Indian firms. However, it is wrong to say that there is a lack of innovation in India. The article identifies certain types of innovations in which India has become a leader, and the importance of such innovations in the Indian socio-economic context. It also identifies the limitations of such innovations and why such innovations, though important, may not be sufficient to either bridge the technology gap or generate enough value that can transform the technology landscape in India. It also identifies the limitations of wholesale importation of technologies in order to bridge the gap. To conclude, the authors provide some directions so that India can improve its technological competence as a first step towards developing innovative products and technologies.

Details

International Journal of Innovation Science, vol. 5 no. 3
Type: Research Article
ISSN: 1757-2223

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Abstract

Subject area

Knowledge management strategy.

Study level/applicability

Small and medium organizations providing technology solutions.

Case overview

This case presents the developments in BATOI, as it intends to proliferate its services and offerings. BATOI offers an enterprise-class cloud computing platform along with a set of software applications, a business social network and different online information and service portals catering to large audience at the global level. The organization focuses on customer satisfaction as an integral part of the value chain. The case presents the knowledge management (KM) initiatives that were introduced in BATOI as a part of the organization's strategy for growth and acquiring new customers. Based on the business goals of BATOI, the KM-related goals were identified as part of designing the KM strategy. Designing of the KM strategy further assisted BATOI to retain competent employees, and along the way, addressed the major concern of attrition that plagues many established organizations. To conclude, some of the future concerns of BATOI are indicated at the end of the case. The analysis of the case takes into account the KM challenges faced by BATOI and the necessary steps in successfully implementing a KM strategy in an organization.

Expected learning outcomes

The objective of this teaching case is as follows: to understand how KM is central to an organization's growth strategy; to appreciate the importance of KM in technology-intensive organizations; to understand the process of deriving the KM goals from the over arching business goals of an organization; and to comprehend the challenges associated with implementing KM strategy for the first time in an organization.

Supplementary materials

Teaching notes are available for educators only. Please contact your library to gain login details or email: support@emeraldinsight.com to request teaching notes.

Details

Emerald Emerging Markets Case Studies, vol. 4 no. 2
Type: Case Study
ISSN: 2045-0621

Keywords

Content available

Abstract

Details

Vilakshan - XIMB Journal of Management, vol. 17 no. 1/2
Type: Research Article
ISSN: 0973-1954

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