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The purpose of this paper is to estimate the effects of onsite restaurant business volume on slot machine gaming volume at a Midwestern racino property. The results provide management with critical estimates for use in determining the overall value of the restaurant space. Additionally, operators are able to examine whether it makes sense to operate restaurants at a loss, based on the notion that the dining outlets are contributing to gaming volumes.

Time series multiple regression analysis is used to analyze daily performance data, providing an estimate of the change in the dollar amount of slot wagers resulting from a one‐unit increase in the dollar value of restaurant sales.

The theoretical model advanced herein explained 81 percent of the variation in the aggregate, daily dollar value of slot wagers. A one‐dollar increase in the variable representing overall restaurant sales produced a $91 increase in slot wagers (or $7.44 in slot win).

Regression analysis does not prove cause and effect. The result was produced from a single data set. Operators are encouraged to examine their own data via the method and model advanced herein.

The results provide management an opportunity to examine whether the slot win associated with the restaurant operations exceeds the operating losses incurred by the restaurants, and, if so, by how much.

This is the first study to examine empirically the relationship between restaurant and gaming business volumes at a racino. Specifically, no published study includes statistically derived estimates of the impact of changes in on‐site restaurant volume on a racino's slot wagering volume.

The effects of privatisation, public work force downsizing and schemes to re‐invent government have eroded the middle management capacity that is crucial to the success of many community development programmes and complex public and private partnerships for learning disability services in the US. The impact of these factors has been accelerated by reform proposals from within the learning disability field that associate government and management with the perceived ills of traditional specialised service agencies and assume that market and other approaches to providing services will be superior. In addition, the consolidation of learning disability within broader health and human services, at state and local levels, along with large losses in the number of managers in learning disability services, has added to the problems of managing community services. Managing community services is therefore an important challenge in the US, and attention needs to be paid to the unique problems in this environment, with the roles middle managers play in the large and complex organisational environment of community services crucial to their stability and success. Managers more than management frameworks are especially important in the US, as comprehensive administrative arrangements at local level are unlikely to emerge. Disappointment about traditional approaches in specialised provision should not lead to uncritical assumptions about the superiority of alternative arrangements for managing learning disability services.

Casinos offer a variety of dining experiences to appeal to the tastes of different customers. The aim of this paper is to investigate the indirect impact of dining by restaurant type on gaming by worth segment.

Data from two hotel‐casinos were analyzed using time series regression analysis. Variables representing restaurant covers at steakhouse, buffet and casual dining venues were used to predict slot coin‐in for five customer worth segments.

Steakhouse dining was a significant predictor of slot coin‐in for high worth players, buffet and casual dining were related to low‐worth gaming volume, whereas medium‐worth players were impacted by a range of dining options.

Regression analysis does not imply causality, and the results may not hold for other casino properties or sample time periods.

The findings have implications for the optimal restaurant mix at casinos and the types of offers that are given to different customer worth segments. This study also helps casino operators evaluate the profitability of each type of restaurant they operate.

The research fills a gap in the casino literature by segmenting customers using the same metric as casino operators, namely gaming worth. It provides new insight into indirect dining‐gaming relationships by investigating different restaurant types.

Following industrial experience in Japan the author presents a model to evaluate and monitor a community mental handicap service. It looks at outcome, structure and process standards for planning, action, audit and improvement in terms of the client, family, staff member, management, community, facility and comprehensive service. The report focuses on the Waikato Hospital Board′s plans to separate the purchase and provision of service using a trust and providing agencies. It concludes that a quality community service requires information be made available to clients and staff to enlarge their vision and enable the production of a life‐style plan from which training needs may be identified. The trust should facilitate staff rotation, inter and intra agency communication. The whole service requires evaluation by an external agency using a social audit. Underpinning all evaluation will be a common well publicised set of values.

The purpose of this paper is to provide an overview of the extant research around the non‐pathological gaming customer and then propose research for future study of this customer.

Academic literature combined with the results of primary research is used to examine the incidence of gambling and non‐problem gaming research trends in the hospitality industry.

The overview of the publicly available research on the casino gaming consumer leads to a host of suggestions for future research.

The practical implications include recent developments in gaming consumer profiles, as well as suggested for future research to further understand the non‐problem gaming consumer.

The paper examines existing literature and is valuable for anyone who wishes to begin studying the gaming consumer. This paper provides direction for future study.

This chapter asserts the theoretical importance of a relational approach for examining the historical development of civil rights for people with intellectual disabilities. A relational approach examines contestations over rights as embedded within and across various groups, settings, and times. Through this approach, we see, first, that struggles over rights are primarily struggles over “relational visions,” or the desired relational structure across groups. Second, rights for people with disabilities intersect with rights for other minority groups, and therefore, we must examine the broader stratification and relational structure. Third, rights developed differently depending on relational setting. Finally, rights have been used as “technologies of power,” requiring “normative” behavior for inclusion. Overall, a relational approach provides a set of concepts and a theoretical framework that furthers our understanding of citizenship for people with intellectual disabilities as it transformed through time and as it developed alongside citizenship for other populations.

The paper aims to examine the antecedents and consequence of casino employees' ethical behavior. In particular, it proposes that both distributive and procedural justice have positive influences on such behavior, which in turn positively affects workers' job satisfaction. The paper aims to help casino management pinpoint areas for enhancing and promoting employees' ethical behavior so as to benefit industry stakeholders.

A questionnaire was designed based on a literature review and preliminary conversations with 37 casino employees. These were distributed to frontline casino employees working in the slot and table games departments. Exploratory factor analysis and path analysis were employed to test the proposed model.

The paper shows that casino employees' ethical behavior was positively influenced by both procedural and distributive justice, with the former a slightly stronger motivator. Of the three proposed determinants of casino employees' job satisfaction, distributive justice had the most strongly positive effect.

This paper suggests that action could be taken by management to enhance employees' perception of both distributive and procedural justice to motivate ethical behavior. Furthermore, casino managers should be aware that distributive justice plays a more important role than procedural justice and ethical behavior in enhancing casino employees' job satisfaction. In making decisions, they should consider outcome fairness to demonstrate distributive justice.

Currently, to the best of the authours' knowledge, there is no study linking both distributive and procedural justice with employees' ethical behavior and job satisfaction within a single framework. In addition, there is no research evaluating how organizational justice influences employees' ethical behavior when interacting with customers. This paper fills this gap.

This paper, from a marketing and management perspective, aims to review the relevant literature germane to casino studies. The review discusses the major findings from previous studies, provides a critique and identifies research gaps for future studies. In particular, the research foci presented in this paper rest on the service profit chain (SPC) model. The review involves studies relating to the constructs of the chain model and comprises sections that are categorized based on the internal link between management and employees, interaction between casino service employees and customers and profitability link.

The approach used in the current study involves a systematic review of the relevant academic literature with a focus on SPC studies in the casino industry, along with critical evaluation and analysis to identify research gaps. Google Scholar, EBSCOHost, Science Direct, Emerald and other academic databases were used to search relevant studies relating to casino and gambling research streams.

The review identifies several research gaps on the basis of the SPC link. Specifically, internal service quality needs more attention from both the practice and research points of view. Casino employee research should be extended to include personal traits and characteristics that may contribute to employee performance and loyalty. In the interaction between casino service providers and gamblers, more studies should be undertaken on the efficiency and effectiveness of marketing initiatives and promotions. Externally, the paper points out that more appropriate measurement of customer loyalty and casino profitability should be explored.

This review provides references to focusing on key competitive advantages and presents guidelines on improving business growth and profitability for casino managers. The paper also identifies research areas that future studies should attend to.

The paper is the first thorough literature review of gaming research on marketing and management with a focus on the SPC model. This review represents a new era of gaming research, extending the problem gambling research focus into a broader scope embracing other disciplines.