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1 – 10 of 153Stuart A. Green, Liz Evans, Rachel Matthews, Sandra Jayacodi, Jenny Trite, Anton Manickam, Rachel Evered, John Green, Joanna Williams, Ed Beveridge, Caroline Parker and Bill Tiplady
National and local policy supports the involvement of patients at all levels in the design, delivery and improvement of health services. Whilst existing approaches to support…
Abstract
Purpose
National and local policy supports the involvement of patients at all levels in the design, delivery and improvement of health services. Whilst existing approaches to support involvement have been described and disseminated, including the 4Pi National Involvement Standards, their application in quality improvement is rarely reported. The paper aims to discuss this issue.
Design/methodology/approach
A quality improvement initiative within a mental health trust was developed with a multi-disciplinary team, including those with professional experience of delivering or improving care and those with lived experience. The aim of the initiative was to improve the physical health of inpatients within an acute mental health unit. This case study aims to describe how the integration of concepts from the 4Pi National Involvement Standards (Principles, Purpose, Presence, Process and Impact) provided a framework for engaging and involving service users. The case study also aims to describe how co-design was included within the 4Pi approach and supported the development of a tool to aid improving physical healthcare.
Findings
The 4Pi National Involvement Standards provided a guiding framework for the involvement of service users within a quality improvement initiative. Value of the approach was realised through the co-design of a tool developed by service users, along with healthcare professionals, to facilitate discussion and support shared-decision making about inpatients’ physical health.
Practical implications
Identifying “ways that work” for service user involvement is crucial to move beyond the policy rhetoric or tokenistic involvement. Involvement in quality improvement initiatives can bring benefits both to services and the service users themselves.
Originality/value
Whilst the 4PI approach is recognised as a useful framework for involvement, few examples exist of its practical applications within a quality improvement setting.
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This paper aims to present the views ofMatthew Brearley UK HR Director at Vodaphone.
Abstract
Purpose
This paper aims to present the views ofMatthew Brearley UK HR Director at Vodaphone.
Design/methodology/approach
This paper provides an interview with Matthew Brearley who has a wealth of commercial experience in driving business performance through coherent and innovative people strategies.
Findings
The paper finds new insights into the methods of people management at Vodaphone.
Originality/value
The paper provides an insightful interview with Matthew Brearley.
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Rachel Povey, Lisa Cowap and Lucy Gratton
The purpose of this paper is to explore primary school children’s beliefs towards eating fruit and vegetables in a deprived area in England.
Abstract
Purpose
The purpose of this paper is to explore primary school children’s beliefs towards eating fruit and vegetables in a deprived area in England.
Design/methodology/approach
Semi-structured interviews were conducted with 11 children aged 9-11 from an after school club at a primary school in a deprived area in the West Midlands. Interviews were analysed using inductive thematic analysis.
Findings
Six master themes emerged from the data: “effect on the senses”, “feelings about food”, “healthy vs unhealthy foods”, “effects on health”, “convenience” and “family and friends”. Analysis showed that children seemed to have a very good awareness of the health benefits of eating fruit and vegetables. However, negative beliefs were associated with sensory perceptions (such as taste, texture, appearance and aroma), availability, and the competing desirability of other, unhealthy foods. Also, although parents were key influences, siblings and friends were often perceived as negative influences and would tease children about eating fruit and vegetables.
Practical implications
Suggestions for interventions include increasing the appeal and availability of pre-prepared fruits and vegetables in both home and school environments. Additionally, an approach to eating more fruit and vegetables which focusses on siblings and friends is advocated as these groups appear to play a key role in terms of promoting the consumption of these foods.
Originality/value
This study is novel as it uses individual interviews to explore primary school children’s attitudes towards fruit and vegetable consumption in a deprived area in England. By focussing on the specific behaviours of fruit and vegetable consumption, the findings aid the development of interventions that are designed to improve children’s healthy eating behaviour.
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Rachel Craven and Matthew Tonkin
The purpose of this paper is to compare learning-disabled (LD) and non-LD offenders in terms of their relating styles and to examine the relationship between relating styles and…
Abstract
Purpose
The purpose of this paper is to compare learning-disabled (LD) and non-LD offenders in terms of their relating styles and to examine the relationship between relating styles and offence types.
Design/methodology/approach
Two groups of male offenders completed the Person’s Relating to Others Questionnaire – Version 3 (PROQ3) and were compared using an independent groups design. An adapted version of the PROQ3 was given to the first group, which consisted of 18 LD offenders detained within a mental health hospital. The second group consisted of 30 offenders detained within a Category B prison in the UK. Offenders were assigned to one of four offence categories (violence, homicide, sexual and robbery) and compared in terms of their PROQ3 scores.
Findings
The findings suggest that the sample of LD offenders had increased relating deficits compared to the non-LD offenders. The LD offenders achieved higher scores on four of the eight PROQ3 subscales; Upper Neutral (UN), Upper Close (UC), Neutral Close (NC), Lower Distant, and the total score. Significant differences were found on the UN, NC, Neutral Distant (ND), Upper Distant (UD) subscales and the total score for the robbery offenders compared to the other offence categories. Violent offenders achieved higher scores on the UC and Lower Distant subscales.
Practical implications
The need for research to focus on evaluating the treatment needs of lower functioning offenders in order to aid the development of LD-specific interventions. The need to evaluate the appropriateness of adapting mainstream offence focussed programmes for the LD population, given that there are potentially different treatment needs between these two distinct groups.
Originality/value
The results indicate that cognitive functioning is associated with higher levels of interpersonal deficit, suggesting increased treatment needs for the LD offender population. The study also highlighted that different treatment needs exist between the LD and non-LD offenders.
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Sivasankari Gopalakrishnan and Delisia Matthews
The purpose of this paper is to analyze the business model of second-hand fashion stores and explore their challenges/opportunities and suggest potential strategies for…
Abstract
Purpose
The purpose of this paper is to analyze the business model of second-hand fashion stores and explore their challenges/opportunities and suggest potential strategies for second-hand fashion retail stores.
Design/methodology/approach
A qualitative research method using in-depth interviews of convenience sample of owners/store managers from within the USA was employed.
Findings
Contrasting the traditional retail stores, customers are the primary partners and suppliers of second-hand fashion stores. These stores retain minimal profits given a business model that typically involves sharing profits with customers. Cheaper price, thrill of finding great deals, value for brands and variety are the primary reasons mentioned by respondents for shopping at second-hand stores.
Research limitations/implications
Limitations include the use of a convenience sample of store owners/managers as well as the research is limited to women and children’s stores. Respondents of the study were from the same geographical region and the characteristics of the redistribution markets may vary in a different region.
Practical implications
As a means to foster textile waste reduction through second-hand clothing business, these stores could adopt innovative revenue streams, additional partnerships, and improved fashion and store appeal that may be effective in increasing profits and the number of customers.
Originality/value
This study is one of the early attempts to examine the business model of second-hand fashion stores, a form of collaborative consumption in the fashion context. The study contributes in promoting second-hand fashion stores as a sustainable business model in the fashion industry.
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Kristin A. Horan, Mary T. Moeller, R. Sonia Singh, Rachel Wasson, William H. O’Brien, Russell A. Matthews, Steve M. Jex and Clare L. Barratt
This purpose of this paper is to investigate the possibility of non-linear relationships between supervisor support for stress management and intervention process ratings from a…
Abstract
Purpose
This purpose of this paper is to investigate the possibility of non-linear relationships between supervisor support for stress management and intervention process ratings from a workplace stress management intervention to highlight how context shapes intervention experience.
Design/methodology/approach
Data from 37 nurses and nurse aides assigned to the treatment group in an occupational stress management intervention were analyzed using polynomial regression in SPSS.
Findings
A quadratic function with a U-shape best explained variance in process variables for the relationship between supervisor support for stress management at baseline and ratings of intervention relation reactions and overall perceptions of session helpfulness in both sessions and for task reactions in session 1. Those with low and high supervisor support for stress management tended to perceive the intervention favorably, which is framed in terms of the intervention compensating for or complimenting their work environment, respectively.
Research limitations/implications
Although exploratory and based on a small sample, this paper lays the groundwork for future theoretically-grounded investigations of relationship between intervention context and process.
Practical implications
Results provide a rationale for training supervisors in stress management support as a supplement to a workplace intervention.
Originality/value
This paper investigates a novel molar supervisor support construct and challenges previous research that assumes that the relationship between context and intervention process or outcomes always conform to a simple linear relationship.
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Rachel E. Frieder, Marilyn V. Whitman, Ashley Mandeville and Matthew Leon
The shift to remote work brought about by the COVID-19 pandemic dramatically limited spontaneous workplace interpersonal interactions. For one interpersonal relationship in…
Abstract
Purpose
The shift to remote work brought about by the COVID-19 pandemic dramatically limited spontaneous workplace interpersonal interactions. For one interpersonal relationship in particular, the work spouse, the sudden physical distance may impact the energy work spouses draw from one another. Drawing on interactional ritual theory, this study aims to investigate the relationship between interaction frequency and organizational outcomes mediated by relational energy amid the pandemic.
Design/methodology/approach
During the COVID-19 pandemic, working adults who indicated they had a work spouse were recruited via Qualtrics to participate in a two-part online study.
Findings
Complete data from 120 participants across both time periods revealed that more frequent interaction between work spouses is associated with increased job satisfaction and affective commitment mediated by relational energy.
Originality/value
This study represents the first empirical examination of individual and organizational outcomes of a unique interpersonal workplace relationship. Additionally, this study enhances our understanding of the impact of relational energy in socially distanced situations between employees in a close, intimate (non-sexual) pair bond.
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A. Lynn Matthews and Meike Eilert
Authenticity is a complex character that is valued in service contexts. Frontline service employees (FSEs), as both brand representatives and individuals who interact with…
Abstract
Purpose
Authenticity is a complex character that is valued in service contexts. Frontline service employees (FSEs), as both brand representatives and individuals who interact with clients, can signal their authenticity to customers. The purpose of this study is to investigate how FSEs signal their authenticity to customers. The authors investigate authenticity signal themes and develop a typology of how FSEs use these signals in the workplace.
Design/methodology/approach
This research uses a multi-method approach: qualitative data were collected through in-depth interviews with FSE and customers and quantitative data were collected in a follow-up survey using a sample of financial planners.
Findings
Findings from both studies show that FSE can use signals reflecting the display of client-centricity, positive emotions, transparency and disclosure of personal information. A latent profile analysis reveals three authenticity signal profiles, differing in the extent to which FSE uses each of these signals.
Research limitations/implications
This study identifies how FSEs can shape perceptions of authenticity in a service context, thus expanding theory by integrating both personal and brand authenticity perspectives. The findings further demonstrate that authenticity can be signaled on multiple dimensions, reflecting the complex nature of this construct.
Practical implications
The findings from this research can guide managers in developing workplace policies that enable FSEs to display authenticity in various ways to customers. Managers can further use the insights from this research to identify needs for FSE training and development.
Originality/value
The authors create novel insights into how FSEs signal authenticity to customers given their dual roles as individuals and brand representatives. This study offers nuanced insights into different types of signals and their application in a service context.
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Matthew Russell Scobie, Markus J. Milne and Tyron Rakeiora Love
This paper explores diverse practices of the giving and demanding of democratic accountability within a case of conflict around deep-sea petroleum exploration in Aotearoa New…
Abstract
Purpose
This paper explores diverse practices of the giving and demanding of democratic accountability within a case of conflict around deep-sea petroleum exploration in Aotearoa New Zealand. These practices include submissions and consultations, partnership between Indigenous Peoples and a settler-colonial government and dissensus. These are theorised through the political thought of Jacques Rancière.
Design/methodology/approach
A single case study approach is employed that seeks to particularise and draws on interview, documentary and media materials.
Findings
By examining a case of conflict, the authors find that as opportunities for participation in democratic accountability processes are eroded, political dissensus emerges to demand parts in the accountability process. Dissensus creates counter forums within a wider understanding of democratic accountability. In this case, individuals and organisations move between police (where hierarchy counts those with a part) and politics (exercised when this hierarchy is disrupted by dissensus) to demand parts as police logics become more and less democratic. These parts are then utilised towards particular interests, but in this case to also create additional parts for those with none.
Originality/value
This study privileges demands for accountability through dissensus as fundamental to democratic accountability, rather than just account giving and receiving. That is, who is or who is not included – who has a stake or a part – is crucial in a broader understanding of democratic accountability. This provides democratic accountability with a radical potential for creating change. The study also advances thinking on democratic accountability by drawing from Indigenous perspectives and experiences in a settler-colonial context.
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Matthew J. Dovey, Colin Tatham and Antony Corfield
The paper looks at the JAFER Toolkit Project.
Abstract
Purpose
The paper looks at the JAFER Toolkit Project.
Design/methodology/approach
The paper describes the JAFER toolkit for developing Z39.50 clients and servers using XML and XSLT and investigates how it might be used.
Findings
It has already been used on a number of projects and is being migrated to open source to enable further collaborative development by its users.
Originality/value
The paper is useful for those wishing or planning to use the JAFER Toolkit.
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