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In museum research, museums are held as vital in maintaining the public sphere. This scoping review takes stock of the present status of museum–public sphere research by providing an overview of the existing literature as a point of departure for future research. In short, it maps the research aims, theoretical concepts, research methods and findings within the field and identifies research gaps.

A scoping review methodology is used to provide a knowledge synthesis of the museum–public sphere literature. This approach is instrumental for researching multi-disciplinary, fragmented or underdeveloped research fields. Reviews can help identify otherwise easily overlooked gaps in the research literature and are an essential tool.

Overwhelmingly, the published literature consists of case studies, some of which are theoretically ambitious. Still, cases are selected without explicit goals regarding analytical or theoretical generalization, and the studies are not placed within a theory-building framework. Moreover, the museum–public sphere research primarily focuses on museums in the core Anglosphere countries and is conducted by researchers affiliated with institutions in those countries. The museum–community relationship is a common research theme addressing engagement with the public through either visitor participation or community participation.

This is the first published scoping review or systematically conducted review and knowledge synthesis of the museum–public sphere research literature to our knowledge. The article finds and discusses a range of research gaps that need to be addressed theoretically and empirically.

In the 1970s and 1980s, studies of the unpaid household and family labor of upper-class women linked this labor to class reproduction. In recent years, however, the topic of class has dropped out of analyses of unpaid labor, and such labor has been ignored in recent studies of elites. In this chapter, drawing primarily on 18 in-depth interviews with wealthy New York stay-at-home mothers, we look at what elite women’s unpaid labor consists of, highlighting previously untheorized consumption and lifestyle work; ask what it reproduces; and analyze how women themselves interpret and represent it. In the current historical moment, elite women face not only the cultural expectation that they will work for pay, but also the prominence of meritocracy as a mechanism of class legitimation in a diversified upper class. In this context, we argue, elite women’s unpaid labor serves to reproduce “meritocratic” dispositions of children rather than closed, homogenous elite communities, as identified in previous studies. Our respondents struggle to frame their activities as legitimate and productive work. In doing so, they not only resist longstanding stereotypes of “ladies who lunch” but also seek to justify and normalize their own class privileges, thus reproducing the same hegemonic discourses of work and worth that stigmatize their unpaid work.

Alice Rangel de Paiva Abreu is Director of the Office of Science and Technology of the Organization of American States in Washington DC, and Professor of Sociology at the Federal University of Rio de Janeiro, Brazil. For three years she was Vice President of the National Council for Scientific and Technological Development (CNPq). She is also a member of the Executive Committee of the International Sociological Association and President of RC30 Sociology of Work. Her research interests include industrial restructuring and gender and work. alice.abreu@br.inter.net Graciela Bensusán is a professor/researcher at the Universidad Autónoma Metropolitana-Xochimilco, and is also affiliated with FLACSO in Mexico City. She is the author of numerous books and articles on comparative labor policy, organizations, and institutions, including Trabajo y Trabajadores en el México Contemporáneo (co-editor, 2000), which received the Latin American Studies Association Labor Studies Section award for best book. bensusan@servidor.unam.mx Leni Beukema is Assistant Professor of Labor Studies in the Department of General Social Sciences at the University of Utrecht. Her research activities and publications have – beside matters concerning labor movements – focussed on quality and organization of work, network-organizations and time management, and globalization/localization at work. l.beukema@fss.uu.nl Bob Carter is Senior Lecturer in the Sociology Department, the University of Leicester, UK. His original interests were focused on the class position of white-collar workers and the nature of their organizations. He has taught trade unionists, has written on labor process theory and the distinctiveness of public sector employment, and is currently developing research on comparative US/UK union strategies. bc20@leicester.ac.uk Harry Coenen is a Professor of Social Sciences (labor studies) in the Department of General Social Sciences at the University of Utrecht. His research activities and publications include among others the theories of structuration and the risk-society, citizenship and social participation, union movements and labor relations and the research methodology of action research. h.coenen@fss.uu.nl Maria Lorena Cook is associate professor in the School of Industrial and Labor Relations, Cornell University. A political scientist, she has published widely on Mexican labor politics, labor reform, regional integration, and transnational movements. Professor Cook is writing a book on labor law reform and union responses in Latin America. MLC13@cornell.edu Rae Cooper teaches industrial relations in Work and Organisational Studies at the University of Sydney. Rae’s research addresses organising and membership renewal strategies of Australian unions. In 2002, she edited a special edition of Labour History on union organising and mobilisation in Australia and New Zealand. Rae is an active union member and the Chair of the New South Wales Working Women’s Centre. r.cooper@econ.usyd.edu.au Daniel B. Cornfield is Professor of Sociology at Vanderbilt University and Editor of Work and Occupations. His research has addressed the growth, decline and revitalization of labor movements, the wellbeing of immigrants, changing workplace social organization, the employment relationship, and work & family. Among his recent publications is his volume co-edited with Randy Hodson, Worlds of Work: Building an International Sociology of Work (Kluwer/Plenum, 2002). daniel.b.cornfield@vanderbilt.edu Rick Delbridge is Professor in Organizational Analysis at Cardiff Business School. His research interests include the changing nature of work and organizational innovation. He is author of Life on the Line in Contemporary Manufacturing (Oxford University Press) and co-editor of Manufacturing in Transition (Routledge). Peter Fairbrother is a Professorial Fellow in the School of Social Sciences at Cardiff University, Wales. He researches in the area of trade union and labour studies. This work includes work on changes in public services, international trade unionism and labour rights and the impact of globalisation and de-industrialisation on labour. He has published broadly in these areas and has made a major contribution to debates about trade union renewal. FairbrotherPD@cardiff.ac.uk Enrique de la Garza Toledo is former Visiting Professor at the University of California, Berkeley, Professor in the Graduate Program in Labor Studies at the Metropolitan University of Mexico, and Editor of the journal Trabajo. A prolific writer on labor and work in Latin America, he was recently awarded the National Prize for Labor Research for his work on productive restructuring, firms, and workers in México in the beginning of the 21st century. egt@xanum.uam.mx Edmund Heery is Professor of Human Resource Management at Cardiff Business School. His main research interests are trends in union organising and union representation of workers with non-standard contracts. Professor Heery is an editor of the British Journal of Industrial Relations and an academic advisor to the New Unionism Task Group of the Trades Union Congress. Russell D. Lansbury is Professor of Work and Organisational Studies and Associate Dean (Research) at the University of Sydney. A Fellow of the Australian Academy of Social Sciences, his recent publications include After Lean Production: Evolving Employment Practices in the World Auto Industry, with T. A. Kochan and J. P. McDuffie (Cornell University Press, 1997) and Working Futures: The Changing Nature of Work and Employment Relations in Australia, with R. Callus (Federation Press 2002). He is joint editor of the Journal of Industrial Relations. r.lansbury@econ.usyd.edu.au Héctor Lucena is Professor of Labor Relations and Coordinator of the Doctoral Program in Social Science at the Universidad de Carabobo, Valencia, Venezuela. He has written widely on processes, institutions, and transformations in labor relations in Venezuela and Latin America. hlucena@postgrado.uc.edu.ve Holly McCammon is Associate Professor of Sociology at Vanderbilt University. Recently she has studied the changing strategies of the U.S. labor movement, particularly its shift from strike activity to legal mobilization. Her interest in collective strategies has also led her to study the U.S. women’s suffrage movement and its use of various tactics and arguments. José Ricardo Ramalho is professor of sociology in the Graduate Program of Sociology and Anthropology of the Federal University of Rio de Janeiro, Brazil. His main research interests have been related to the sociology of work, trade union and working class movements, and development studies. jramalho@ifcs.ufrj.br John Salmon lectures in industrial relations and Japanese management at Cardiff Business School. He is Joint Coordinator of the Asian Pacific Research Unit at Cardiff. His research interests have been largely associated with workplace relations. Currently, he is involved with empirical research of union organising campaigns in both Britain and Japan. Rachel Sherman is Assistant Professor of Sociology at Yale University. Her dissertation, “Class Acts: Producing and Consuming Luxury Service in Hotels,” is an ethnographic investigation of inequality in interactive service work. Melanie Simms is a lecturer in industrial relations and human resource management at Canterbury Business School, which is part of the University of Kent. Her research interests focus on trade union renewal, specifically attempts to organize groups of workers who are under-represented in the trade union movement. M.Simms@ukc.ac.uk David H. Simpson is a Lecturer in Industrial Relations and Director of the Trade Union Research Unit at Cardiff Business School, Cardiff University. His main interests centre on trade unions, particularly in South Wales, and has conducted research projects for the GMB, GPMU, UNISON, UNIFI and NAHT amongst others. He is currently a member of the ACAS Single Panel of Arbitrators. Doowon Suh is an assistant professor at the Graduate School of International Studies of Korea University in Korea. His research areas of interest cover social movements, historical sociology, sociology of work, and modern Korean society. His current research project addresses the issue of how social movements influence democratic transition and consolidation in the Third World. dwsuh@korea.ac.kr Lowell Turner is professor of international and comparative labor at Cornell University, in the School of Industrial and Labor Relations. Among his books are Democracy at Work: Changing World Markets and the Future of Labor Unions (1991) and Fighting for Partnership: Labor and Politics in Unified Germany (1998), along with several edited volumes including Rekindling the Movement: Labor’s Quest for Relevance in the 21st Century (2001). Kim Voss is Associate Professor of Sociology at the University of California, Berkeley. She is the author of The Making of American Exceptionalism: The Knights of Labor and Class Formation in the Nineteenth Century and is co-author of Inequality By Design, Des Syndicats Domestiques, and the forthcoming Hard Work: Remaking the American Labor Movement. Her current research is focused on social movement unionism in the U.S. and elsewhere, on the life history of labor activists, and on the impact of participatory democracy on civil society. Mark Westcott is a lecturer in the School of Business at the University of Sydney. His research interests include union structure and activity within workplaces as well as the effects of corporate structure and strategy upon the management of labor.

The organising model of trade unionism, developed in the United States since the early 1990s, has been subject to a good deal of scrutiny. Accounts stemming from the AFL-CIO, or those close to it, are, unsurprisingly, enthusiastic and largely uncritical (Mort, 1998). On the left of American social thought, there are critics who contend that the changes wrought by the new leadership of the Federation are of little significance and charges that older forms of business unionism and class collaboration still dominate practice (Moody, 1999; Slaughter, 1999). Between these poles are a number of writers who are supportive, but have criticisms and concerns about aspects of the programme being developed by the AFL-CIO and amongst unions more generally. These issues range from union attitudes towards the Democrats (Brecher & Costello, 1999), through the lack of innovative tactics adopted to gain certification (Bronfenbrenner, 1997), to the absence of internal democracy (Benson, 1999). Questions have also been raised about the very adequacy of the organising model to address the problems facing the working class of America as a whole (Eisencher, 1999a).

As a method in sociology, urban ethnography is rather straightforward: it conducts participant observation in cities. In essence, urban ethnographers study place, and yet how place is portrayed is too often absent from ethnographic descriptions. Indeed, place is always present in the lives of people, but it becomes difficult to understand how place works in an ethnographic context. To reflect upon this puzzle, the following text offers a language for how we may make better sense of place as urban ethnographers and the role of place as a central actor in urban life. By revisiting classic and current ethnographies, we consider how place is constructed as an object of analysis, reflective of social phenomenon occurring within a city. Further, in identifying six tensions (in/out, order/disorder, public/private, past/present, gemeinschaft/gesellschaft, and discrete/diffuse), we demonstrate how descriptions of place are either present or absent in these ethnographies. To understand these tensions as they depict place, we maintain, it is to better understand how place is represented within ethnographies claiming to be urban. In conclusion, we present future directions for urban place-based ethnography that may offer more robust interpretations of place and the people who inhabit it.

In high-end interactive service work settings, asymmetries between workers and customers are typically reflected in the service interaction. Workers must carefully control their emotional and aesthetic displays towards customers by relying on protocol provided by management. Customers, in turn, need not reciprocate such acts. By contrast, this paper theorizes service interactions that, paradoxically, aim to narrow the social distance between those on either side of the counter. Drawing on ethnographic data from a higher-end Los Angeles restaurant, I introduce the concept of proximal service as performed relationships in which server and served engage in peer-like interactions in a commercial setting. I show how management structures this drama through hiring, training, and shopfloor policies, all of which encourage select workers to approach customers using informal, flexible, and peer-like performances. I close by discussing how a branded experience of service amongst equals relates to symbolic exclusion and social inequality, and suggest that proximal service may be on the rise within upscale, urban service establishments seeking to offer a more “authentic” consumption experience.

Young women's leadership is an area frequently overlooked in educational leadership development. This paper aims to bring young women's voices into educational leadership conversations and illustrate an alternative approach to young women's leadership development.

This qualitative action research study was located in an urban girls' high school in New Zealand. The researcher worked in partnership with 12 young women and used a process of co‐construction to design a leadership development programme. The young women then participated in, evaluated and modified the programme before teaching it to another group of students.

Co‐construction was an effective way to develop a relevant and authentic leadership programme that met the needs of the young women, however, the process was extremely complex. The findings indicated that this approach challenged existing views of teaching and learning and was an active process that required significant efforts to balance input and share ownership between the researcher and the young women.

The findings highlighted the importance of including young women in decision‐making processes related to their leadership learning. Future consideration in this area could relate to creating a sustainable leadership culture in schools by engaging this process across year levels.

This paper outlines an alternative approach to leadership development in high schools that could be used in a number of contexts as these findings related to women's youth leadership development have implications on leadership development for women at all levels.

Purpose – In this chapter I unpack the public workforce system, with a gender lens, to detail and assess its ability to provide job training and education to single mothers. Based on that analysis, I suggest strategies to develop job training policy that attends to the needs of single, working, poor mothers, and can help provide them with the education and skills training to raise themselves and their families out of poverty.

Methodology – Analytical review of existing policy and research.

Findings – With 1996 welfare reform, the United States “reformed” welfare policy so that recipients would be immediately attached to the labor market, and have a specified lifetime limit to receive public assistance. As a result, millions of single mothers are now working, but still poor. A companion piece of legislation to welfare, and what is the country's federal employment and training legislation – the Workforce Investment Act – does not provide single mothers with the human capital skills to escape poverty. The United States need a job training policy that actually does provide single mothers with routes out of low-wage work and includes attention to gender in constructing and implementing that policy.

Practical implications – The chapter provides recommendations to craft workforce policy in ways that will help women attain education and training in ways that acknowledge the complexity and structural constrains in their lives.

Value of chapter – The chapter presents a new vision for workforce development policy that takes into account gender and women's lived experiences.