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Article
Publication date: 1 December 2004

Aviad A. Israeli and Rachel Barkan

Examines monetary rewards in businesses that combine technical and functional aspects of service. Focusing on the restaurant industry, develops a framework that explains…

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Abstract

Examines monetary rewards in businesses that combine technical and functional aspects of service. Focusing on the restaurant industry, develops a framework that explains tipping as a reward for the two service dimensions. The technical elements of service are rewarded by dollar tip and the functional elements of service are rewarded by percent tip. An overlap between technical and functional elements results in a conflict between dollar tip and percent tip and, it is suggested, result in a magnitude effect. The framework was tested empirically in a sample of restaurants. The findings indicated that customers' evaluation of the service interaction can be summarized by four main components. Multiple regressions provide initial support to the framework, tying the technical elements to dollar tip and functional elements to percent tip.

Details

International Journal of Service Industry Management, vol. 15 no. 5
Type: Research Article
ISSN: 0956-4233

Keywords

Book part
Publication date: 13 November 2008

Neil Funk-Unrau

The purpose of this chapter is to examine public apology as a socially acceptable means of institutional communication and the renegotiation of social relations that seeks…

Abstract

The purpose of this chapter is to examine public apology as a socially acceptable means of institutional communication and the renegotiation of social relations that seeks to redress the power imbalance between the parties to this interaction. After presenting a basic definition of an apology as a communicative act and discussing the social relational implication of the public form of such an act, the paper examines one particular grouping of public apologies – those coming from Canadian Christian church denominations or communities seeking a renewed relationship with Canadian Aboriginal communities. A comparative analysis of the text and context of several of these apology interactions can provide some fascinating hints about the role of public apology in creating a new joint social narrative, affirming common moral norms, clarifying accountability for past relations and empowering the marginalized community through some form of compensation.

Details

Pushing the Boundaries: New Frontiersin Conflict Resolution and Collaboration
Type: Book
ISBN: 978-1-84855-290-6

Book part
Publication date: 14 July 2014

Sunday O. Obi, Festus E. Obiakor, Stephanie L. Obi, Tachelle Banks, Sean Warner and Natalie Spencer

The historian, Arthur M. Schlesinger (1999), once wrote that “a basic theme of American history has been the movement, uneven but steady, from exclusion to inclusion” – a…

Abstract

The historian, Arthur M. Schlesinger (1999), once wrote that “a basic theme of American history has been the movement, uneven but steady, from exclusion to inclusion” – a movement “fueled by ideals” (p. 173). He might well have been talking about the United States’ public education system where it has become evident that segments of its pupil population have been overlooked or neglected. The good news is that there have been some efforts to ameliorate this problem. However, despite these efforts, there continues to be lingering problems for culturally and linguistically diverse students with gifts and talents. In this chapter, we address how to maximize the success potential of these students.

Details

Gifted Education: Current Perspectives and Issues
Type: Book
ISBN: 978-1-78350-741-2

Keywords

Book part
Publication date: 31 December 2010

Matthew P. Eddy

A growing number of human rights NGOs have placed international volunteers in conflict zones from Guatemala and Colombia to Palestine and Iraq. This study samples from…

Abstract

A growing number of human rights NGOs have placed international volunteers in conflict zones from Guatemala and Colombia to Palestine and Iraq. This study samples from contemporary high-risk transnational activists and highlights the variation in biographical steps taken toward the shared outcome of participation in human rights work (HRW). Data was collected through 6 weeks of participant observation in Israel-Palestine, 21 in-depth interviews, and 28 shorter focused interviews with human rights workers (N=49). Oversampling from the International Solidarity Movement reveals how the unique constraints and opportunities presented by a particular conflict zone and NGO culture impacts self-selection into HRW. Grounded theory and Boolean methodology aided in identifying four main pathways (the nonviolent activist, peace church, anarchist, and solidarity pathways) to HRW as well as biographical patterns and complexities that have been underemphasized in the existing literature. These include the salience of transformative events and attitude changes in the process of constructing a cosmopolitan identity and committing to high-risk transnational activism.

Details

Research in Social Movements, Conflicts and Change
Type: Book
ISBN: 978-0-85724-609-7

Book part
Publication date: 2 August 2001

Rachel L. Einwohner

Despite the recent increase in scholarly work on movement outcomes, researchers have identified a number of areas that still deserve attention. Many of these criticisms…

Abstract

Despite the recent increase in scholarly work on movement outcomes, researchers have identified a number of areas that still deserve attention. Many of these criticisms have focused on the conceptual and methodological challenges that movement outcomes research presents. This paper contributes to these on-going discussions by arguing for a microsociological approach to the study of movement outcomes, one that makes face-to-face interactions between protesters and their targets the focus of inquiry. Taking this approach helps address two methodological challenges in the study of movement outcomes: identifying intended as well as unintended consequences of movement activity and establishing causality. Paying attention to what transpires during these interactions can shed light as well on the broader, more macro impacts in which most scholars are interested. Although useful for illuminating the immediate outcomes of protest activity, this approach is still intended to complement rather than refute existing strategies. I illustrate my argument with examples from extant studies as well as my own fieldwork with animal rights activists and their targets.

Details

Political Opportunities Social Movements, and Democratization
Type: Book
ISBN: 978-0-76230-786-9

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