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The pressure to remain competitive in a dynamic, global economy forces organizations to consider the results-based approach when deciding on investments in information technology (IT). Senior IT managers are convinced that they do create value and believe that if measured properly and with adequate support, they would be significant profit centers for their organizations. However, without adequate performance evaluation systems they have difficulties proving the value-adding role of IT and find themselves continually fighting for and justifying the resources that are needed. The article provides a model and a methodology for evaluating performance in IT to help chief information officers (CIOs) better justify and evaluate their initiatives and aid CEOs and CFOs in making better resource allocation decisions. The IT Contribution Model and the subsequent IT Payoff Methodology is illustrated by and empirically tested in Istrabenz Group, an international group engaged in food, investments, tourism, and energy. The study shows that the methodology's requirement for active employee involvement in the identification of the critical drivers of success, the expected outputs of the IT initiative, in particular, substantially facilitates the IT initiative implementation by increasing the level of understanding and acceptance.

This study on the airline industry covers the period from 1990 to 2006 and finds that “complaints” is a leading indicator of future financial performance as measured by return on sales (ROS) one-quarter ahead. Results also indicate that this effect persists into longer-term future performance (i.e., the average of one-quarter and two-quarter-ahead) as measured by return on assets (ROA) and ROS. Findings also indicate that service recovery effort in reducing mishandled baggage, is associated with higher future financial performance as measured by one-quarter-ahead ROA. Similarly, service recovery efforts, in reducing mishandled baggage and complaints, are found to be associated with both short-term and longer-term future financial performance as measured by ROA or ROS. Nevertheless, this relationship diminishes when flights have a higher “load factor” (or higher enplanements). Literature on service operations states that although service failure (such as flight cancellations, delays, misconnections, mishandled baggage, or over boarding) can negatively affect customer repurchase intentions, employees' ability to diagnose and respond to problems at the critical moment can overcome negative effects of a service failure. This suggests that management should consider having trained frontline employees and flight attendants provide comfort, assurance, empathy, support, and assistance to customers following service failures. This should help to enhance repurchase behavior and brand loyalty thereby improving future financial performance.

This paper explored the relationship between the embeddedness of a firm’s managerial values and corporate financial performance in Swiss small and medium-sized enterprises (SMEs) by developing a conceptual maturity model of managerial values (MM-MV). The MM-MV articulates the extent to which managerial values are embedded within organizations, allowing the analysis of the interrelationship between the degree of values-embeddedness and financial performance in SMEs. The findings suggested that as managerial values become more embedded, financial performance increases; therefore, SMEs exhibiting highly embedded managerial values such as customer-minded, team spirit, innovation-driven reliability, persistency, competency, and engagement tend to financially outperform SMEs that have not fully embedded managerial values throughout the firm.

This chapter describes the research ecosystem’s development in Qatar from 2006 until the present day, a brief history of this development, and future development plans. The information provided is a snapshot of the entire research administration enterprise in the country and estimates the current number of employed research management and administration (RMAs). It also presents the challenges and the pivotal role of the RMAs can play in achieving the country’s strategic objective, which could increase the number and the professionalisation of RMAs in Qatar. Some recommendations highlighted here include specialising RMAs in the field of the human subject and animal research protection, research compliance, intellectual property, and commercialisation.

This chapter reports on the interaction dynamics of a workplace exercise group for beginners. Dramaturgical stress occurred here as individuals who already knew each other as competent colleagues felt embarrassed about encountering one another in this low ability exercise group. To resolve this role conflict, participants sought to define themselves as familiar strangers (which they were not) through minimal interaction in non-binding relationships. This was achieved through three types of facework strategy: not only the defensive and protective kinds that Goffman identified as saving individual faces, but also collective strategies, which sought to repair the face of the whole group. Paradoxically, therefore, in attempting to deny their “groupness,” these actors actually displayed and reinforced their solidarity as a performance team.

Commenting on the Mexican Revolution in 1938, Trotsky argued that the country might achieve “national independence,” understood as a break with dependency relations. Whether this might occur depended – Trotsky continued – on “international factors.” Though not engaging with Mexico, Antonio Gramsci made a similar theoretical point. It is hence from this perspective that this chapter analyses the Mexican Revolution, asking whether it led to a break in dependency relations and the attainment of “national independence” or what I refer to as “relative geopolitical autonomy.” Presenting a framework of analysis largely based on the work of Gramsci that highlights its continuity with the thought of Marx, the chapter will answer negatively to this question. The chapter starts from the idea that Porfirio Díaz’s regime was unable to adapt the economic structure (still pre-capitalist) to the complex superstructures (capitalist), that is, to realize an historic bloc. It would be this job that the emergent Mexican bourgeoisie sought to finish. However, the situation is complicated by the powerful emergence of social movements from below, constituted largely by landless peasants, and to a lesser extent, the industrial proletariat. I will therefore argue that the revolution has been both “passive” and “bounded.” The term passive revolution will be applied to the last phase of the revolution as the emerging bourgeoisie successfully coopted the demands of the popular masses thereby “passivizing” them. But crucially, the revolution was also “bounded” because international factors, and especially US influence, played a conditioning role throughout the revolutionary process. At the same time, it would be the very “passive” nature of the revolution that would contribute to the reproduction of relations of dependency. Hence the chapter concludes that the period Trotsky commented upon (the Cárdenas period) is the highest level of “independence” Mexico achieved, only to decrease again over the years.

This study examines the effect of a firm's level of intra-regional sales in the triad markets of North American, Europe, and Asia on its performance. The form of the relationship is explored. The results show that there exists a strong positive relationship between a firm's level of intra-regional sales and its performance (measured by return on equity (ROE) and return on assets, (ROA)). A firm tends to perform better when it has its sales in the home region of the triad. The hypothesis that there exists a non-linear relationship (second- and third-order curvilinear relationship) between performance and intra-regional sales is not supported.

This study extends prior research on the relation between information technology (IT) and firm performance by using both univariate and multivariate econometric models to assess the hypothesized relationships. Additionally, sample selection bias and endogeneity are examined to determine their effect, if any, on the results. The univariate results indicate that, on average, IT leaders outperform non-IT leaders. After controlling for sample selection bias and endogeneity, using Wooldridge (2002) 2SLS-IV, the coefficient of the endogenous variable is higher than suggested by ordinary least squares estimation and the Hausman F-Test is significant, indicating that the relationship between IT and firm performance is endogenous. Thus, it is important to control for sample selection bias and endogeneity to properly estimate the relationship between IT and firm performance.

We provide a comprehensive synthesis and extension of the real option (RO) literature on joint ventures (JVs), contributing in three main areas. First, we examine major alternative theoretical perspectives on JVs – learning, bargaining, transaction cost and agency theory – to elaborate how they complement or contradict RO predictions. Second, we compare arguments and variables used to explain different JV stages – initial RO explicitness and equity shares, JV stability, and performance consequences – and highlight research opportunities. Third, we discuss and extend research about behavioral aspects of making RO (JV) investments. Overall, we offer new predictions and suggestions for a better integration within the RO literature, and between RO and related literatures on JVs.