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The purpose of this paper is to develop and test a quality management system (QMS) implementation process for a medical devices manufacturer, which are covered by ISO 13485:2007 and RDC No. 59:2000 and based on operations strategy content definitions.

The research strategy is based on the Cambridge approach which is supported by action research techniques for producing “application” processes. This research strategy is also known as the “Process Approach” or “the Engineering Approach” and was developed in the mid-1990s by researchers from the “Institute for Manufacturing” (IFM/University of Cambridge).

The results reveal how real conditions “shape” implementation, indicating solutions for integrating procedures for performance and control indicators that represent manufacturing strategy objectives. The regulatory framework and the manufacturing environment offer these real conditions. The operations strategy that is underlying implementation shows how to reconcile regulation and strategy through its content.

The developed process can be improved by increasing the number of test cases until they bring no new contributions for its evolution. However, because it is a long-term and complex implementation process, the present research was concluded with a full understanding of process development.

The QMS implementation process based on the Cambridge Engineering approach creates several opportunities for discussing QMS design requirements, but also in testing procedures for quality policy deployment. Learning by doing is a practical contribution of the process as a participative component effectively applied in different moments at the mentioned workshops – WSH. The logical organization of the QMS implementation process shows causalities among manufacturing strategy, QMS and performance measurements, creating strategic coherence among the connected elements.

Although many studies had approached the QMS implementation, few of them actually addressed the system integration with the business strategic objectives. None of the studies to date related the implementation to the ISO 13485:2003 and the RDC No. 59.

This study investigates the difficulties involved in translating stakeholder expectations into action and maintaining legitimacy through the use of a performance measurement system (PMS) created in a Finnish regional development company (RDC). This longitudinal case study illustrates the fluctuating and socially constructed nature of legitimacy in the public sector.

This qualitative case study longitudinally analyzes the various developments occurring during and after the development of a PMS system for the case organization. Empirical data include interviews, workshops, observation and other materials relating to the case organization.

The initial interest in operational improvement changed to legitimation-seeking behavior by the case organization when the measures created were modified to accord with the changed preferences of the key stakeholders. However, the pursuit of legitimacy for the RDC was made difficult by the outcome-oriented, changing and contradictory nature of stakeholders’ demands. This study’s findings reveal a continuous mismatch between organizational activities and the board’s expectations, leading to the eventual closure of the organization.

The findings help to analyze the legitimacy and relevance of PMSs in public-sector projects. The study highlights the practical importance of analyzing the different legitimacy priorities of various stakeholder groups, such as politicians and entrepreneurs.

The study analyzes the fluctuating nature of legitimacy longitudinally in the public-sector context from the stakeholder perspective. This study analyzes a situation where the stakeholders’ evaluations of the legitimacy of the organization, and the PMS developed, change over time, complicating the accounting for stakeholders.

This study aims to incorporate visitors’ preferences for sustainable development into the policy framework of Rainforest Discovery Centre (RDC), Sabah, Malaysia.

A stated preference technique known as choice experiment (CE) method is used in this study. Four management attributes, namely, information provision (IP), protection level (PL), guided tour (GT) and entrance fee (FEE), were identified as the most relevant aspects of the RDC in Sabah. Two econometrics models which are conditional logit and random parameter logit were estimated to achieve the purpose of the study.

This study finds that visitors support the proposed development of RDC. The alteration of protection level (i.e. improvement of “PL” attribute) is the most concerning matter among visitors. Since the random parameter logit model revealed that PL is specified as random, the individual heterogeneity exists for PL.

The current issues in ecotourism were studied and integrated into the methodology. A unique and comprehensive policy structure was developed, and enables to respond with any contemporary issues linked to protected areas (PA) without neglecting the natural and cultural endowments.

This study presents an in-depth understanding of visitors’ preferences in the ecotourism industry and used CE as a mechanism tool to explore visitors’ preferences. This study incorporates the conceptualisation of visitors’ preferences and sustainable tourism development into the PA framework structure.

这项研究的目标是将游客的偏好纳入马来西亚沙巴的热带雨林探索中心(RDC)的政策框架中以促进可持续性发展。

种陈述偏好的技术称为选择实验(CE)的方法被采用在本文。,其中四个管理属性; 包括资讯供应(IP) 、 保护水平(PL) 、导游陪同的旅游(GT) 和入门收费(FEE), 视为沙巴RDC最相关的方面。,另外两项計量經濟模型有条件Logit和随机参数Logit模型也被用以估计来达到研究目的。

这项研究发掘游客是支持RDC的拟开发。,保护级别的改造（即“ PL”属性的改进）也是访客中最关注的事。,由于随机参数Logit模型被指定为随机, 因此PL是存在个别异质性。

此项研究研证了生态旅游中的当前问题, 并且将其综合到方法论中。,研发了独特而全面的政策结构, 以便能应对任何与受保护区域相关的当前问题, 同时非忽视自然和文化禀赋。

这项研究使用了CE作为一种机制来探索游客的偏好, 及深入了解生态旅游业中游客的偏好。,此项研结合游客偏好和可持续旅游业发展的概念并纳入了PA框架结构。

Este estudio tiene como objetivo incorporar las preferencias de los visitantes por el desarrollo sostenible en el marco de políticas de Rainforest Discovery Centre (RDC), Sabah, Malasia.

En este estudio se utiliza una técnica de preferencia declarada que se conoce como método del experimento de elección (CE). Cuatro atributos de gestión, a saber, suministro de información (PI), protección nivel (PL), visita guiada (GT) y tarifa de entrada (FEE) fueron identificados como los aspectos más relevantes de la RDC en Sabah. Dos modelos econométricos que son logit condicional y logit de parámetro aleatorio fueron estimado para lograr el propósito del estudio.

Este estudio encuentra que los visitantes apoyan el desarrollo propuesto de RDC. La alteración de El nivel de protección (es decir, la mejora del atributo "PL") es el asunto más preocupante entre los visitantes. Ya que El modelo logit de parámetros aleatorios reveló que PL se especifica como aleatorio, la heterogeneidad individual existe para PL.

Los temas actuales en ecoturismo fueron estudiados e integrados en la metodología. Se desarrolló una estructura de política única y completa que permite responder con los temas contemporáneos vinculados a las áreas protegidas (AP) sin descuidar los aspectos naturales y culturales dotaciones.

Este estudio presenta una comprensión profunda de las preferencias de los visitantes en el industria del ecoturismo y utilizó CE como una herramienta de mecanismo para explorar las preferencias de los visitantes. Este estudio incorpora la conceptualización de las preferencias de los visitantes y el desarrollo del turismo sostenible en el Estructura del Marco PA.

Sugar consumption in Morocco is high, which is involved in triggering serious health conditions. Hence, assessing the recognition threshold of sweet taste among Moroccans is strongly needed. This study aims to determine the threshold of sweet taste recognition and to evaluate differences by sex, age and body mass index among a sample of Moroccan population.

This single-blind trial was conducted among 199 healthy participants to determine the sweet taste. Age and anthropometric characteristics were registered. Nine sucrose solutions of the following concentrations (0; 0.111; 0.333; 1; 3; 9; 27; 81; 243 mmol/L) were prepared. Sweet taste perception thresholds were determined based on the validated 3-alternative forced choice test method.

The average age of the sample population was 21.5 ± 26.1. And more than half (51.7%) detected the taste at the concentration of 9 mmol/L, while 91.9% recognized it at a concentration of 27 mmol/L. In terms of sex, the recognition of taste was not different between females and males (p > 0.05). The mean values of the threshold among women were significantly lower (20 ± 20.8 mmol/L) compared to men (23.9 ± 33.2 mmol/L). The age group 49–59 years old had the lowest threshold with a mean of 13.4 ± 10.2 mmol/L, and the groups with BMI in the overweight category had mean of 16.9 ± 18.2 mmol/L. However, no statistical difference was observed among either age groups or BMI categories.

The sweet recognition threshold among the studied population is high. Therefore, it is strongly recommended to educate the population about the necessity of a progressive reduction of sugar in food items to combat non-communicable disorders.

The purpose of this paper is to identify the main reasons for spare parts logistics failures and address logistics distribution design in order to achieve the desired level of after-sales maintenance service.

This research is based on an empirical case study on a large corporation providing worldwide with retail banking hardware, software and services. The case study focuses on the automated teller machine (ATM) part of activities, with a focus on the spare parts distribution and after-sales service network in the Eastern Europe.

The proposed network solution of multiple distribution centers with short-cut distance saving approach will enable the case study company to redesign their spare part logistics architecture in order to achieve short response time. Research findings reveal possible spare parts delivery delays and thus the service-level agreement failures with clients in the case study company.

This research covers a particular supply chain environment and identified research gaps. It discusses a time-based responsive logistics problem and develops a conceptual framework that would help researchers to better understand logistics challenges of installed equipment maintenance and after-sales service.

This case study research shows the “big picture” of spare parts logistics challenges as vital part of installed equipment after-sales and maintenance service network, as well as emphasizes how the unique context of a market like Russian Federation can set-up a distribution network efficiently. Strategies applied to handle such service-level failures, reverse logistics aspects of repairable and non-repairable spare parts to such large ATM after-sales service network based on this longitudinal case offer value for similar scale companies.

Nowadays, WiFi indoor positioning based on received signal strength (RSS) becomes a research hotspot due to its low cost and ease of deployment characteristics. To further improve the performance of WiFi indoor positioning based on RSS, this paper aims to propose a novel position estimation strategy which is called radius-based domain clustering (RDC). This domain clustering technology aims to avoid the issue of access point (AP) selection.

The proposed positioning approach uses each individual AP of all available APs to estimate the position of target point. Then, according to circular error probable, the authors search the decision domain which has the 50 per cent of the intermediate position estimates and minimize the radius of a circle via a RDC algorithm. The final estimate of the position of target point is obtained by averaging intermediate position estimates in the decision domain.

Experiments are conducted, and comparison between the different position estimation strategies demonstrates that the new method has a better location estimation accuracy and reliability.

Weighted k nearest neighbor approach and Naive Bayes Classifier method are two classic position estimation strategies for location determination using WiFi fingerprinting. Both of the two strategies are affected by AP selection strategies and inappropriate selection of APs may degrade positioning performance considerably.

The RDC positioning approach can improve the performance of WiFi indoor positioning, and the issue of AP selection and related drawbacks is avoided.

The RSS-based effective WiFi indoor positioning system can makes up for the indoor positioning weaknesses of global navigation satellite system. Many indoor location-based services can be encouraged with the effective and low-cost positioning technology.

A novel position estimation strategy is introduced to avoid the AP selection problem in RSS-based WiFi indoor positioning technology, and the domain clustering technology is proposed to obtain a better accuracy and reliability.

Building disaster‐resilient communities is one of the strategies of reducing the impact of disasters in marginalised communities. In Zimbabwe, the role of Rural District Councils (RDCs) as facilitating agencies in the realisation of this agenda cannot be overemphasised. However, at present, RDCs are unlikely to be effective towards the realisation of the disaster risk reduction agenda because, in effect, this means finding ways of tackling well known development problems for which there are no easy or obvious solutions. Using case study material from Binga RDC in the Zambezi Valley, Zimbabwe, this paper seeks to argue that building institutional capacity for RDCs is fundamental if the disaster resilience agenda has to be realised.

The paper is based on the author's experiences in Binga District in Zimbabwe to show how disaster resilience is linked with capacity building, decentralisation and internal organisational structures of RDCs.

RDCs are facing a number of challenges, which include inadequate financial and human resources; unstable political system; problems related to decentralisation and the nature and role of RDCs in Zimbabwe. Capacity building, full decentralisation package and internal organisational structure of rural local authorities are some of the central fundamentals for building disaster‐resilient communities

With capacity building being at the centre of the building community resilience, coordination by donors as well as government agencies is fundamental. The circumstances under which RDCs are operating in Zimbabwe, highlights the implicit demand for the government to further consider fiscal and administrative aspects of the decentralisation. Proffering a devolved structure‐participation outcome scenario leaves RDCs in a miserable fiscal and administrative position to tackle issues related to long‐term disaster risk reduction and sustainable development.

The paper introduces the concept of disaster resilience focusing on Rural Local Authorities. It illuminates the complexities surrounding the delivery of the resilience agenda and how governments, local government authorities, donor community and civil society are implicated.

On‐shelf availability (OSA) has been a major cause of concern to UK grocery retailers over the last five years and the topic has been the focus of commissioned research reports by various trade associations. The purpose of this paper is to present a case study of how one major grocery retailer tackled the OSA issue that had been exacerbated by management focus on new technology and distribution facilities.

The purpose of the research was to determine if any relationship existed between OSA and store picking for home shoppers, OSA and promotions and OSA and store size. This paper discusses the academic and practitioner literature on OSA and out‐of‐stocks (OOS) and then presents a single company, in‐depth case study of one multiple grocery retailer. Primary research was undertaken with senior managers of the company but also at regional distribution centre (RDC) and store level to chart how new logistics strategies were implemented at an operational level in Scottish stores.

It was noted that the advent of home shopping has aggravated the “last 50 yards” and a company can experience acute OSA difficulties. Network changes involving a mixture of old and new systems create short‐term pressures and profitability shortfalls. The new high‐tech networks push products out to stores but overstocks occur in backrooms of stores and do not reach the shelves. Demand and supply may not synchronised.

Although there is primary empirical research related to the case study the major output is a framework presented for future investigation, thus there is no expansive empirical study in this paper.

With the exception of smaller stores where OSA remains a problem, the company has succeeded in improving OSA levels in the other areas.

This paper adds to our knowledge of OSA and OOS by investigating the flow of goods from the RDC to the store shelf and presenting various critical points in the process flow that have received scant attention from academics and practitioners.

The purpose of this paper is to investigate how language (choice) in CSR reports of leading oil companies in Nigeria is used to portray an image of “responsible organisation”.

This paper draws insights from communication studies (persuasion theory) and critical discourse analysis (CDA) studies to discursively unpack all those subtle and visible, yet equally invisible, linguistic strategies (micro-level elements): wording (single words), phrases and chains of words (clauses/sentences). These linguistic strategies (micro-level elements) proxy organisational discourses (meso-level elements), which are reflective of wider social practices (macro-level elements). The authors base the investigation on CSR reports of six leading oil companies in Nigeria from 2009 to 2012.

The findings of this study reveal that (leading) Nigerian oil companies linguistically use CSR reports to persuasively construct and portray the image of “responsible organisation” in the eyes of wider stakeholders (the communities) despite serious criticism of their corporate (ir) responsibility.

As opposed to the previous content analysis based studies, this paper contributes to the emerging stream of CDA studies on CSR reporting by providing a finer-grained linguistic analytical schema couched in Fairclough’s (2003) approach to CDA (and persuasion theory). This helps to unravel how persuasive language/discourse of responsible organisation is enacted and reproduced. The authors thus respond to the calls for theoretical plurality in CSR reporting research by introducing persuasion theory from communication studies literature which has hitherto been rarely applied.

Construction companies have several possible growth paths to follow in their effort to develop. Studies show that the appropriate approach depends on the features of the company and the prevailing economic conditions, and support measures and incentives. This paper reports the results of a study on the paths which construction enterprises in Singapore have adopted since 1980. The main basis of the study was a mailed questionnaire survey. It was found that most local contractors have grown by working at home, either as main contractors or as specialist subcontractors. Some theoretical implications of the findings are outlined. Recommendations are offered on appropriate growth paths for Singaporean contractors under various circumstances.