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Brand love is a notion where feelings are developed towards a specific brand. This notion is more than just a preference, it is an emotional attachment with the consumed product and the brand that represents it. In tourism, destination marketing will increase the relationship between tourists and places using certain kind of messages and images whose goal is to stimulate their senses and feelings. In crisis management situations, it acts as a mediator, by assessing tourists' risk and safety perceptions, and helps mitigate lasting negative effects.

However, can destination brand love be promoted during these pandemic times? To get an in-deep understanding of the connections that exist between love and safety in tourism, this study explores two concepts through an extended literature review and a qualitative methodological approach using content analysis procedures that will focus on international marketing strategies during the ongoing pandemic crisis.

The qualitative approach was conducted through a survey composed of a set of open-ended questions (N = 31) where respondents were asked to identify their feelings after viewing the promotional tourism campaigns released after the significant increase in cases of COVID-19 worldwide.

The main results demonstrate the existence of brand love antecedents – brand trust and a sense of community, and an overall positive reaction to the images and messages promoted. Also, the existence of brand love antecedents demonstrates the brands' capacity to adapt to crisis events and its ability to outline the kind of paths that have to be defined for tourists to remain passionate about destinations.

This study aims to examine how the governance structure of the private pension system of Turkey affects the extent of agency problems through a qualitative exploratory analysis of the pension sector employees’ perspectives.

This study is based on qualitative exploratory research, which includes semi-structured interviews with 13 pension sector employees to investigate their perspectives on agency problems within Turkey’s private pension system. Data from interviews are analyzed by using the thematic content analysis method.

This study shows us that agency problems are prevalent in Turkey's private pension system, especially in the relations between pension company employees and participants. This study highlights four vulnerabilities of governance structure: the incapacity of governance structure to prevent pension companies as institutional agents from risky operations and transactions, the ability of local capital groups to use their controlling power for effecting fund management operations, the incapacity of the governance structure to prevent the employment of agents with inadequate qualifications, the lack of proper legal and regulatory framework for ensuring sufficient information disclosure to participants during contract-making and fund selection processes.

Previous research on the agency problems in the private pension schemes mostly investigated the issue from the viewpoint of participants. Thus, exploring agency problems from the agents’ point of view will be a contribution to the literature while illuminating the underlying structural problems within the system.

Green construction has begun implementing sustainable and environmentally friendly practices, but there has not yet been an assessment for green construction supply chain risks in the literature. Identification and assessment of potential risks will result in more appropriate risk mitigation strategies to overcome disruptions affecting higher performance. Thus, this study aims to identify green construction supply chain risks of residential mega-projects.

Interpretive structural modeling (ISM) provided a hierarchical model composed of seven layers that elucidated the driving influences between the elements. Matrice d’impacts croises-multiplication appliqúe an classement (MICMAC) analysis classified the elements into the driver, linkage and dependent variables based on their dependence and driving powers, providing a clearer understanding of risk factors and their influential characteristics. Using experts' knowledge and experience is compatible with the subjective nature of ‘supply chain risks’ and is more suitable while collecting pertinent quantitative data which is far more challenging.

Tenable output, using an international expert group, addressed key risk factors. Technical expertise and skilled labor, key customers, and corporate culture are found as elements with most driving power, and the final product and logistics coordination and supply chain configuration found as the most dependent risk factors. Managerial implications addressed the most fundamental risk sources and suggested practical proactive risk management approaches to maximize green supply chain performance.

Identified supply chain oriented key risk factors of the residential green mega projects add novelty to the context of green construction projects' supply chain management. And eliciting the influential relations of the key risk factors provide a bigger picture of key risks in green residential mega projects that can be extended by sub-risks related to process activities. Assessing supply chain risks' interactions in the context of green residential mega projects is a novel contribution to mega construction-project management's body of knowledge. Also, the key risk factors were categorized based on the characteristics known as driving power and dependence.

This paper aims to develop a user process framework with activities and their variations for the use of open government data (OGD) based on empirical material and previous research. OGD is interoperable data that is shared by public organisations (publishers) for anyone (users) to reuse without restrictions to create new digital products and services. The user process was roughly identified in previous research but lacks an in-depth description. This lack can hamper the ability to encourage the use and the development of related theories.

A three-stage research approach was used. First, a tentative framework was created from previous research and empirical material. This stage involved three different literature reviews, data mapping and seven interviews with OGD experts. The empirical material was analysed with inductive analysis, and previous research was integrated into the framework through concept mapping. Second, the tentative framework was reviewed by informed OGD experts. Third, the framework was finalised with additional literature reviews, eight interviews with OGD users, and a member check, including all the respondents. The framework was used to guide the data collection and as a tool in the analysis.

The user process framework covers activities and related variations, where the included phases are: start, identify, acquire, enrich and deploy. The start varies relating to the intended use of the OGD. In the identify phase, the user is exploring the accessible data to decide if the data are relevant. In the acquire phase, the user is preparing for the delivery of the data from the publisher and receiving it. In the enrich phase, the user is concocting and making something. In the final deploy phase, the user has a product or service that can be provided to end-users.

The framework development has some limitations: the framework needs testing and development in different contexts and further verification. The implications are that the framework can help guide researchers towards relevant and essential data of the user process, be used as a point of comparison in analysis, and be used as a skeleton for more precious theories.

The framework has some practical implications for users, publishers and portals. It can introduce users to the user process and help them plan for the execution of it. The framework can help publishers understand how the users can work with their data and what can be expected of them. The framework can help portal owners to understand the portal’s role between users and publishers and what functionality and features they can provide to support to the user.

In previous research, no user process with an in-depth description was identified. However, several studies have given a rough recall. Thus, this research provides an in-depth description of the user process with its variations. The framework can support practice and leads to new research avenues.

The purpose of this paper is to explore the role of local entrepreneurs, embedded in both the civil and the business arena, in creating public value by establishing strategic collaboration around smart technologies.

The paper suggests a novel – the local entrepreneurial – type of smart bottom-up initiative between civil grassroots and market-based initiatives. This idea is further evolved in the paper to define the patterns of this alternative type of smart bottom-up initiative. For this purpose, the paper conducts a case study of a community-based sustainable energy and mobility system launched by a local entrepreneur in Utrecht, the Netherlands.

The local entrepreneur has played a catalyzing role in public value creation by initiating and upscaling cooperative practices around smart technologies. This success has mainly been achieved due to the entrepreneurial attitudes of pioneering and risk-taking as well as the capability to bridge between the state, the market and society to accelerate urban sustainability transition.

This paper offers a practical illustration of the potential of local entrepreneurs to evolve cooperative practices with smart technologies for societal change. It also shows the vital role of local governments in the achievement of bottom-up initiatives contributing to urban smartness. However, in the case of commercializing initiatives, governments also need to take a balancing role to safeguard the needs of all citizens based on fairness and equity, which is at the core of public value creation.

The study adds to the citizen participation literature by revealing a novel type of active citizen grasping technological opportunities to mobilize networks to cooperate for the collective good. The research also contributes to a better understanding of the bottom-up smart city as a form of governance, and its advantages as well as drawbacks concerning public value creation.

Ethical decisions determine which individuals and/or groups benefit, and which suffer. Such decisions by executives impact front-line providers directly and customers indirectly; they are important because repercussions in service interactions feel personal. The purpose of this paper is to fill an important gap in the service literature by exploring how high-level executives make ethical decisions, creating values and culture within an organization; the results include testable propositions.

The research used a grounded theory approach, wherein high-level executives in successful service organizations responded through in-depth interviews. Complete interview transcripts were analyzed using standard qualitative methodology, including open coding to better understand and categorize the data, axial coding to seek out crucial relationships between concepts, and selective coding to develop research propositions.

Data analysis revealed two groups of interviewees, one more outcome-oriented in decision making and the other more process-oriented. The organizations led by more outcome-oriented executives have strong family-like (or paternalistic) cultures, whereas the organizations led by more process-oriented executives value adaptability and diversity.

The executives interviewed are quite successful; therefore, it is not possible to make inferences about unsuccessful executives or those leading poorly performing organizations. Propositions developed relate that process-oriented executives use both analytical measures and intuition in decision making, whereas outcome-oriented respondents rely more heavily on analytical measures.

Service executives apparently make ethical decisions while focusing either on processes or on outcomes; members of these two groups use different evaluative criteria to identify a successful decision. Decisions relating to people within the organization are perceived by the executives to be especially salient, apparently owing to interpersonal interaction in services.

There are inherent social implications when ethical decisions are made, because these decisions determine which individuals or groups benefit, and which suffer.

This research is among the first to interview high-level service executives about their ethical decision making when their choices define culture and values within their organizations. Findings offer a new look at how differences between executives that focus on processes and those that focus on outcomes may shape organizational cultures and lead to consideration of different criteria in making and evaluating decisions.

Teamwork is essential for patient safety as highly functioning teams make fewer errors. In high acuity academic medical centers, care delivery is complex and ever-changing, creating a high-risk environment for safety concerns. These intricate settings demand a collaborative approach to care delivery, where structured methods of teamwork and communication are engrained in day-to-day practice. With teamwork being a critical component of patient safety and communication failures likened to preventable medical errors, hospitals are looking to bolster leadership training and improve team dynamics. TeamSTEPPS is a proven method shown to enhance teamwork, communication, leadership, and patient satisfaction. TeamSTEPPS provides an evidence-based framework to optimize patient outcomes by improving communication and teamwork skills among healthcare professionals. Current literature on teamwork and communication demonstrates that nurse practitioners are uniquely positioned to improve team performance through the use of the TeamSTEPPS framework.

Given its innovative characteristics and increasing popularity, the Bitcoin, and other virtual currencies, are expected to become mainstream, leading to the need for a generally accepted accounting treatment. Currently, however, there are no accounting standards which offer guidance on the recognition and measurement of these virtual currencies. To this end, the purpose of this paper is to determine a conceptual approach for accounting for the Bitcoin, grounded in the theories of neoliberalism and stewardship.

The research adopts an interpretive mixed-method approach. The relevant literature is analysed to identify key characteristics of the Bitcoin. These, as well as the elements of accounting policies inspired by neoliberalism and stewardship, form row and column headings in a correspondence matrix completed by 40 financial reporting experts. The correlations between rows and columns (developed using principal component analysis) are used to identify possible recognition and measurement requirements for the Bitcoin. Semi-structured interviews are used to complement the correspondence analysis.

The correspondence analysis and interviews reveal an emphasis on cost and fair value proposed by models grounded in stewardship and neoliberalism, respectively. The primary factor at work is the need to account for the underlying economics of the unit of account, something which is informed heavily by an organisation’s business model. Cost and fair value may be conceptual opposites, but in the eyes of respondents, these need to be used to achieve the single goal of communicating the economic rationale for holding the Bitcoin.

The study is based on a purposefully selected sample of experts and lacks the exploratory potential of purely qualitative research. Nevertheless, it makes novel use of a correspondence analysis to provide an initial frame of reference for developing an accounting policy for unusual transactions and balances.

The paper is the first to provide a normative perspective on the accounting for this poorly understood “currency”. It also adds to the limited body of interpretive accounting research which dispenses with traditional finance paradigms and positivist models to provide practical recommendations. Finally, the paper offers an innovative approach, using a correspondence analysis and detailed interviews, for developing an accounting policy for transactions not specifically within the scope of existing accounting standards.

This paper aims to explore the role of culture and gender stereotypes in the entrepreneurial journey of women entrepreneurs. It specifically focuses on women entrepreneurs in the Nabdam district of Ghana.

The study adopted the qualitative approach and collected data from 20 women entrepreneurs in the Nabdam district in the Upper East Region of Ghana. Data were collected through face-to-face in-depth interviews which were analysed according to identified themes.

The key finding of the study is that culture, through gender stereotypes, acts as a “push” motivational factor of women entrepreneurship and breeds more necessity-driven women entrepreneurs than opportunity-driven ones. However, gender stereotyping is found to be a bane to entrepreneurial success of several women-owned enterprises. Due to gender stereotypes, countless women entrepreneurs are sceptical about venturing into “unknown sector” sectors not familiar and operating larger businesses that are likely to yield more profits.

Currently, there is less research on entrepreneurship and culture/gender stereotypes until now in Ghana, and this study seeks to bridge this gap. The results are discussed linking what is pertaining in other economic landscapes, thus avoiding just national perspectives. This is the first known study conducted in the study area that looks at entrepreneurship through the lens of culture-gender stereotypes.

The paper refers to the drivers of social entrepreneurship and critically explores the notion that it is prompted by a personal mission to enable some social or ideologically motivated altruism. It refers to Shapero's Entrepreneurial Event Theory and the adaptation of it for social entrepreneurship in Mair and Noboa (2006) and develops these so that both agency and context may be considered.

Fieldwork comprised a qualitative sample of 12 life-story narratives of social entrepreneurs in Central Scotland. The location was chosen because of its reputation for support of social entrepreneurship, and the qualitative methodology allowed for a depth of inspection and analysis of complex and situational experiences.

Findings include observation of altruism but there are other drivers, including the appeal of the social entrepreneurship business model. Context emerges as a critical feature of social entrepreneurship too, including spurs for altruism and the human, financial and social capitals, skills and experiences of social entrepreneurs.

The paper finds that the social entrepreneurship process involves both agency and context and is complex, and for some, reflects a strategic approach similar to commercial entrepreneurship. The paper also proposes further adaptation to Entrepreneurial Event Theory to capture this complexity of the social entrepreneurship process.