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Article
Publication date: 24 March 2020

Robby Soetanto, Ferry Hermawan, Alistair Milne, Jati Utomo Dwi Hatmoko, Sholihin As'ad and Chusu He

Recent years saw a paradigm shift from ex post (reactive) to ex ante (proactive) approaches (e.g. insurance) to disaster risk financing for building resilience of…

Abstract

Purpose

Recent years saw a paradigm shift from ex post (reactive) to ex ante (proactive) approaches (e.g. insurance) to disaster risk financing for building resilience of communities in developing countries. To facilitate adoption, the approaches should be adapted so that they can be technically feasible and culturally desirable to the local context. This paper aims to report an exploratory study to elaborate the existing arrangements to deal with the impacts of disaster and the potential to shift to a more proactive disaster risk financing in Indonesia.

Design/methodology/approach

A series of stakeholder engagement activities in Semarang and Solo, Indonesia was conducted to ascertain the existing arrangements for disaster risk financing at local government level, the challenges/barriers to the adoption of insurance, education and policies to facilitate the transformation from reactive to proactive process. Thematic analysis was applied to transcribed conversations during interviews, focus groups and workshops. Identification of emerging issues/themes was also guided by the researchers’ notes during the events, and facilitated by qualitative analysis software, Atlas Ti®. This was complemented by an analysis of regulations and documents provided by the local stakeholders.

Findings

The local governments heavily rely on contingency fund, which is not enough and often significantly delayed to fund recovery and reconstruction of public infrastructure. The use of insurance is limited in both public and private sectors, particularly in the majority of low-income communities. Various barriers and challenges were identified under several categories, namely, institutional, cultural, affordability, lack of awareness and knowledge, insurance arrangement process and lack of trust. The findings also suggest that improving insurance education should involve multiple stakeholders, and both formal and informal routes should be pursued.

Originality/value

The research fills the gap of knowledge in disaster risk financing in the context of developing countries, specifically in local governments and communities in Indonesia. The findings may be replicable for other developing countries with low adoption of ex ante financial instruments for dealing with the impacts of disaster.

Details

International Journal of Disaster Resilience in the Built Environment, vol. 11 no. 3
Type: Research Article
ISSN: 1759-5908

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Article
Publication date: 27 August 2020

Mariangela Zanni, Kirti Ruikar and Robby Soetanto

Sustainability considerations are often treated as an add-on to building design, following ad-hoc processes for their implementation. The purpose of this study was to…

Abstract

Purpose

Sustainability considerations are often treated as an add-on to building design, following ad-hoc processes for their implementation. The purpose of this study was to investigate, model and facilitate the early stages of building information modelling (BIM) enabled sustainable building design (SBD) by formalising the ad-hoc working relationships of the best practices in order to standardise the optimal collaboration workflows.

Design/methodology/approach

Four stages of data collection were conducted, including a total of 32 semi-structured interviews with industry experts from 17 organisations. Fourteen “best practice” case studies were identified, and roles and responsibilities, resources, information exchanges, interdependencies, timing and sequence of events and critical decisions were examined.

Findings

The research classified the critical components of SBD into a framework utilising content and thematic analyses. These components were coordinated explicitly into a systematic process, which followed concurrent engineering (CE) principles utilising Integrated DEFinition (IDEF) 3 structured diagramming technique. Then, Green BIM Box (GBB) workflow management prototype tool was developed to analyse communication and delivery of BIM-enabled SBD in a centralised system.

Originality/value

This study represents an improvement to previous attempts to systematically define the BIM-enabled SBD process for the early stages. The results support the idea that a transparent SBD process, which follows specified communication patterns, can assist in achieving sustainability efficiently in terms of time, cost and effort.

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Article
Publication date: 15 March 2019

Suryani Ahmad, Robby Soetanto and Chris Goodier

This study applied the lean approach to the reinforcement work process in the component production of industrialised building system precast concrete construction…

Abstract

Purpose

This study applied the lean approach to the reinforcement work process in the component production of industrialised building system precast concrete construction (IBSPCC). The purpose of this paper is to identify and eliminate non-value added (NVA) activities to enhance the efficiency of the production process.

Design/methodology/approach

Data were collected via a case study of six-storey precast concrete building. A mapping of the reinforcement work process was conducted based on observations using time study technique and time-lapsed video, complemented by semi-structured interviews.

Findings

Through this application, several NVA activities, such as unnecessary inventory, excessive movement and coordination issues, were identified. Production performance could be enhanced by implementing Just-in-Time, Kanban, and layout improvements, which would address NVA activities.

Research limitations/implications

Due to the complexity of the construction process, only specific process elements were observed. To map the complete process, comprehensive observation must be conducted from beginning to end, which, though worthwhile, would be very time and resource intensive.

Originality/value

This paper focusses on strategies for improving the efficiency of the IBSPCC production process in Malaysian construction by developing a conceptual framework of the lean approach for the reinforcement work process. Certain aspects in the process such as layout and inventory need to be redesigned and simplified by minimising NVA activities.

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Article
Publication date: 1 December 2004

R. Soetanto, A.R.J. Dainty, J. Glass and A.D.F. Price

When assessing the potential benefits of using any new technology, it is essential that appropriate performance criteria are used and comparisons are made with the…

Abstract

When assessing the potential benefits of using any new technology, it is essential that appropriate performance criteria are used and comparisons are made with the alternatives available. This paper reports on the development of criteria to help inform the process of deciding whether or not to adopt hybrid concrete construction (HCC) technology rather than more traditional alternatives. Following a thorough review of literature to identify a range of HCC performance criteria, their perceived importance was investigated via an opinion survey of experienced UK‐based practitioners. The result of the analysis revealed that all criteria identified through literature were considered important, with “physical form and space” of a building, “meeting perceived needs” and “construction cost and safety” being the more important performance criteria influencing the selection of an appropriate structural frame. This paper describes the potential practical application of these criteria to assist the early structural frame decision‐making process.

Details

Engineering, Construction and Architectural Management, vol. 11 no. 6
Type: Research Article
ISSN: 0969-9988

Keywords

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Article
Publication date: 20 July 2021

Maha Hosny Elgewely, Wafaa Nadim, Ahmad ElKassed, Mohamed Yehiah, Mostafa Alaa Talaat and Slim Abdennadher

This research proposes a virtual reality (VR) platform for construction detailing that provides experiential learning in a zero-risk environment. It builds on integrating…

Abstract

Purpose

This research proposes a virtual reality (VR) platform for construction detailing that provides experiential learning in a zero-risk environment. It builds on integrating VR technology as a medium and building information modeling (BIM) as a repository of information and a learning tool.

Design/methodology/approach

This work discusses the proposed environment curricular unit prototype design, implementation and validation. The validation of the VR environment was conducted in three phases, namely, piloting, testing (system usability and immersion) and learning gain validation, each of which has its aim and outcomes and has been assessed both qualitatively and quantitatively.

Findings

After considering the feedback, the VR environment prototype is then validated on the level of learning outcomes, providing the evidence that it would enhance students' engagement, motivation and achievement accordingly. The results indicated 30% learning progress after experiencing the VR environment vs. 13.8% for paper-based studying.

Originality/value

In reference to building construction education, construction site visits provide students with real-life practical experience which are considered an extension for classroom. Nevertheless, it is challenging to integrate construction site visits regularly during the academic semester with respect to the class specific needs. The research at hand adopts integrating VR and BIM in AEC (Architecture, Engineering and Construction) education by proposing a system that can work as a mainstream complementary construction detailing learning method for architecture students. The proposed VR system facilitates a virtual construction site that meets the learning needs where students can explore and build in a real scale environment.

Details

Open House International, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0168-2601

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Article
Publication date: 1 May 2002

ROBBY SOETANTO and DAVID G. PROVERBS

An assessment of the performance of UK clients on 55 ‘case projects’ as considered by contractors is presented and used to develop models of contractors' satisfaction…

Abstract

An assessment of the performance of UK clients on 55 ‘case projects’ as considered by contractors is presented and used to develop models of contractors' satisfaction. Principal component analysis (PCA) reveals five dimensions to contractor satisfaction, classified in this research as (i) support provided to contractors, (ii) clients' attitude, (iii) clients' understanding of their own needs, (iv) quality of clients' brief, and (v) financial aspects of performance. Knowledge of these models should enable clients to perform better, which is conducive towards satisfactory participant performance and overall project performance. The models identify three key aspects of client performance that are found to significantly influence contractors' satisfaction levels, namely, (i) the capability of the client's representative, (ii) the client's past performance and project management experience and (iii) the financial soundness and reputation of the client. Additionally, the nature of the project and certain characteristics of contractors also influence satisfaction levels. The models demonstrated accurate predictive power and were found to be valid and robust. Clients could use the models to help improve their performance, leading to more successful project implementation. This will also promote the development of harmonious working relationships within the construction project coalition (PC).

Details

Engineering, Construction and Architectural Management, vol. 9 no. 5/6
Type: Research Article
ISSN: 0969-9988

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Article
Publication date: 24 August 2012

P.L. Meena and S.P. Sarmah

The purpose of this study is to develop a scale and model to measure suppliers' satisfaction index (SSI) in buyer‐suppliers relationships.

Abstract

Purpose

The purpose of this study is to develop a scale and model to measure suppliers' satisfaction index (SSI) in buyer‐suppliers relationships.

Design/methodology/approach

Based on the literature review and opinion of the suppliers, this paper first explores the factors that influence suppliers' satisfaction (SS). Subsequently a questionnaire is designed based on these factors and survey was conducted among 300 suppliers' organizations. Partial least square (PLS) approach is used to validate the model and investigate the relationships of factors or constructs with SS. Finally, the authors compute the extent of SSI using analytical hierarchy process (AHP).

Findings

The results indicate that purchase policy, payment policy, coordination policy and corporate image of the buying firm have positive impact on SS. The purchase policy and corporate image have strong impact on SS compared to other factors. The computed value of SSI in this study is 65.25 on the scale of 1‐100.

Research limitations/implications

The data used in this study are collected only from the suppliers of an Indian PSU. The proposed method can also be used by other industries for measuring the value of SS. In the future, one can carry out a study by measuring the satisfaction of both parties simultaneously. Moreover, generalizability of the findings to other industries or other countries is open to scrutiny.

Originality/value

This paper develops a new scale to measure SS and explores the relationships of different factors with SS and among each other. Finally, a method is proposed to compute the current level of SSI.

Details

Industrial Management & Data Systems, vol. 112 no. 8
Type: Research Article
ISSN: 0263-5577

Keywords

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Article
Publication date: 11 August 2020

Fawaz Alshihre, Ezekiel Chinyio, Chinny Nzekwe-Excel and Emmanuel I. Daniel

Clients’ satisfaction is often associated with performance in the construction industry. Organisations that achieve very high ratings of clients’ satisfaction improve…

Abstract

Purpose

Clients’ satisfaction is often associated with performance in the construction industry. Organisations that achieve very high ratings of clients’ satisfaction improve their positions in the marketplace. Many clients are often dissatisfied with their project outcomes. Hence, a research study was carried out to examine the ways project managers and/or contractors perceive the subject of clients’ satisfaction.

Design/methodology/approach

The study applied qualitative research methods and followed the interpretivist paradigm and inductive research approach. A total of 30 interviews were conducted with construction project managers and evaluated by a thematic analysis.

Findings

The study identified five prominent factors which the project managers perceived to impact on clients’ satisfaction, which are as follows: effective financial management; use of skilled workers; use of advanced technology; customer relation and time management. Other contributors to clients’ satisfaction include effective team leadership, project monitoring, communication and adequate knowledge and skills.

Research limitations/implications

Data collection was limited to Saudi Arabia, but the general methodology used and some of the findings may be applicable beyond this country.

Practical implications

The findings provide a more informed basis of attaining greater clients’ satisfaction by contractors, especially within and possibly beyond Saudi Arabia. Also, contractors can directly enquire from clients about their satisfaction following project completion.

Originality/value

A project manager's perspective and Saudi Arabian orientation of clients’ satisfaction are presented. Also, insight into the multifaceted nature of the factors influencing clients’ satisfaction is provided.

Details

Built Environment Project and Asset Management, vol. 10 no. 5
Type: Research Article
ISSN: 2044-124X

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Article
Publication date: 9 July 2021

Chukwuemeka Patrick Ogbu and Monday Omogiate Imafidon

To receive a satisfactory consultancy service, a construction client must first select suitable consultants. While numerous criteria for the selection of construction…

Abstract

Purpose

To receive a satisfactory consultancy service, a construction client must first select suitable consultants. While numerous criteria for the selection of construction consultants have been suggested in the literature, their influence on client satisfaction has hardly been statistically established. This study aimed to reduce the criteria for the selection of construction consultants into a more manageable set of fewer factors and ascertain the influence of the factors on client satisfaction.

Design/methodology/approach

Data were gathered through a purposively administered cross-sectional survey of public sector clients in Nigeria. Analyzes were done using relative importance index, factor analysis and multiple regression analysis.

Findings

The results proved that the criteria for the selection of consultants can, in the order of decreasing influence on client satisfaction, be grouped into service delivery approach (SDA), relationship with the client, the caliber of personnel, firm reputation and firm certification. However, SDA is more influential on client satisfaction. All the factors were found to have significant statistical effects on clients’ overall satisfaction with consultancy services.

Originality/value

The study demonstrates the extent to which construction consultant selection criteria are relevant to client satisfaction. It shows that SDA is the most important predictor of clients’ satisfaction with consultancy services. The results are helpful for grouping consultant selection criteria in future studies, and in guiding clients on the weights to assign to consultant selection criteria during tender evaluation.

Details

Journal of Engineering, Design and Technology , vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1726-0531

Keywords

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Article
Publication date: 1 November 2006

Jianxi Cheng, David G. Proverbs and Chike F. Oduoza

Client satisfaction is one of the major determinants of project success and therefore is a fundamental issue for construction participants who must constantly seek to…

Abstract

Purpose

Client satisfaction is one of the major determinants of project success and therefore is a fundamental issue for construction participants who must constantly seek to improve their performance if they are to survive in the marketplace. However, client satisfaction has remained an elusive issue for a majority of construction professionals. This research aims to investigate the performance of construction consultants to determine those key performance attributes which have a crucial impact on client satisfaction, and from that to identify ways of improving the services provided by such consultants.

Design/methodology/approach

This research presents the results of a UK‐wide client satisfaction survey based on the performance of a large engineering and management consultancy organisation whom they employed.

Findings

Results indicate that key performance attributes for consultants including technical accuracy; overall quality of services and people, have been identified as the main client satisfaction criteria. Clients consider effective communications and their service providers as being most important in determining their satisfaction levels. Furthermore, it is revealed that clients' strategic decisions and the overall performance of consultants in those key areas make a significant contribution towards client satisfaction.

Originality/value

The outcome of this research will improve the understanding of the client satisfaction phenomenon and benefit clients and construction consultants.

Details

Engineering, Construction and Architectural Management, vol. 13 no. 6
Type: Research Article
ISSN: 0969-9988

Keywords

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