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Presents a case study on quick response practices in a supply chain within the Australian textiles, clothing and footwear (TCF) industry, conducted as part of a government‐led project aimed at improving the performance of the Australian TCF industry towards becoming more internationally competitive. Details of the Australian TCF Industry Quick Response Program are provided, which comprised six major activities: assessing company commitment and readiness; formulation of supply chain clusters; roundtable meetings; workshops and seminars; implementation of quick response techniques and technologies; and audits to assess improvements. The supply chain consists of Myer/Grace Brothers (retailer), Diana Ferrari (shoe manufacturer), Burrowes (shoe components supplier), and Packer Tannery (leather supplier). The activities undertaken within this supply chain are discussed and some of the key lessons learnt from this case study are highlighted.

This research investigates the role of customer forgiveness as the result of online service recovery transparency in predicting customer engagement. It also examines the moderating roles of timeliness and personalization in this proposed model.

An online survey study using retrospective experience sampling and a scenario-based experimental study were conducted to test the proposed hypotheses.

Customer forgiveness positively influences customer engagement and plays a mediating role in the relationship between service recovery transparency and customer engagement. Additionally, timeliness and personalization moderate the positive influence of service recovery transparency on customer forgiveness. The positive influence of service recovery transparency on customer forgiveness is more apparent when levels of timeliness and personalization decrease.

To retain focal customers' engagement after a service failure, firms must obtain their forgiveness. One of the firm's online complaint handling strategies to increase the forgiveness level of focal customers is to provide a high level of service recovery transparency (i.e. responding to their complaints in a public channel), especially when the firm is unable to respond to online complaints quickly or provide highly personalized responses.

This research provides new insights into the underlying mechanism of customer engagement by applying the concept of customer forgiveness. It also contributes to the social influence theory by applying the essence of the theory to explain how other customers' virtual presence during the online complaint handling influences the forgiveness of focal customers in order to gain their engagement. Additionally, it provides insight into the conditions under which the role of service recovery transparency can be very effective in dealing with online complaints.

The phenomenon of fast fashion is under‐researched academically, yet has received attention in most of the fashion and business press. Therefore, as it would seem timely, this article aims to present the findings of some exploratory research.

The concept of agile supply chains or supply chain theory is explored with reference to fast fashion requirements. The research was carried out using in‐depth interviews of key informants in the fashion industry.

The major findings of this exploratory research demonstrate a developmental process occurring in supply chain management when fast fashion comes into the equation. This research provides additional complexity on the existing model of supply chain management for the fashion industry.

This paper presents a research agenda for future exploration. There are implications for theoretical perspectives of supply chain management as well as retail operations.

This paper offers insights into the impact of fast fashion on the supply chain and the links in the process which deserve further research attention.

Quick response (QR) systems are being implemented by retail firms at an ever quickening pace throughout the USA. While dramatic changes occur throughout the retail company adopting QR strategies, it is the buyers and buyers’ assistants that are more affected by these changes than other executives in the retail firm. Therefore, the purpose of this study was to investigate the perceptions, attitudes and opinions of retail buyers toward QR. Over 200 buyers from leading department and specialty store firms that have implemented, or are beginning to implement, QR participated. In general, the findings indicated that buyers had a positive view of QR systems; felt QR would save them time but not reduce the number of buyers currently employed; and that they used technology as an integral part of their job. The study also found several significant factors describing buyers’ perceptions of QR that were related to the size of their organization.

Adolescent students with disabilities often struggle with completing writing tasks efficiently. Until recently, most research regarding writing efficiency or fluency has examined production skills such as handwriting with young writers or examined how to use measures of fluency to assess student performance. In this chapter, 10 studies that directly address the impact of instruction on adolescents' writing fluency will be reviewed. Findings indicated that when teacher modeling and structured practice was provided for writing within a time limit, students' writing improved in the number of ideas or text parts written and in holistic quality. When measured, improvement generalized to a standardized writing fluency test. Implications for future research are noted.

This work analyses global trade and production of textiles and clothing and the organisational trends occurring in enterprises in order to enable them to face increased competition due to trade liberalisation and the communications revolution. It introduces the concept of ‘quick response’ and characterises the problems it aims to overcome. The first part covers an analysis of advanced telecommunication systems such as EDI and the methodologies of TQM, as well as the use of ‘flexible manufacturing systems’, some of which are still in an R&D phase. In the second part, product‐oriented organisational structures and flow type production systems are looked at, as well as the concepts of CIM and CIB. The need to shorten lead time and of training multifunctional personnel is stressed. This work is a result of the author's experience as a research worker in the field of engineering and management applied to textiles and clothing. He is also involved as a consultant in strategic planning and the implementation of schemes for modernising companies and sectoral industrial restructuring studies for the Commission of the European Union.

The conclusions on the importance of corporate response timing to a crisis have remained inconsistent. Some studies suggest that active response may reduce negative impacts, whereas managers argue that issuing official response frustrates stakeholders and thus decreases the firm value. The purpose of this paper is to investigate the role of external media in the response timing strategy and the consequent stock market reaction.

Based on 130 corporate crises that befell publicly listed firms in China from 2007 to 2014, this paper uses the Baidu News Search Engine and Chinese Lexical Analysis System to construct the variables of the media characteristics. A structural equation model is established to test the hypotheses.

The results of this paper suggest that media coverage drives response timing after a crisis. Although an official response is a burden for firms, the timing strategy has multidimensional benefits including effectively alleviating negative effects (defined as buffering effects) and repairing the market (defined as restoring effects). Moreover, the buffering effects of response timing are stronger when completeness of response is low.

This study mainly contributes to crisis communication literature by introducing the role of media in prompting managers to make timing decisions. The findings of this study provide empirical support for the importance of timing response strategy.

The purpose of this research is to explore supply chain management issues in the Scottish textile and clothing industry, such as company awareness of automatic replenishment (AR) systems, quick response implementation (QRI), and relationships within the supply chain.

Face‐to‐face interviews were undertaken with 33 Scottish suppliers.

Results indicate that less than a third of the companies surveyed in Scotland had implemented AR/QRI systems and that many supply chain members had not fully understood the benefits of implementing information technology (IT) to support an AR/QRI strategy. They perceive it more as a strategy for retailers than as a virtual supply chain strategy.

Since this study was limited to 33 Scottish suppliers, findings can only be used as a guide for further research into the area. The next stage of this research will be to gather more responses from UK and US suppliers of fashion garments, as well as to undertake in‐depth interviews with retail buyers in order to explore the criteria they now use for establishing supplier relationships.

The paper identifies advantages which manufacturing management could achieve: namely to improve planning, reduce stockholdings, increase production and by improved communication become a preferred supplier.

In order to survive, Scottish suppliers have to sustain competitive advantage by ensuring that they have an efficient stock management system. For manufacturers of fashion goods, speed is a priority that incurs higher production and transportation costs that can be offset against fewer mark‐downs and higher gross margins. Thus, QRI is a must for multiple fashion retailers selling “own brand” merchandise, to provide them with competitive differentiation in the high fashion end of the market. This means that suppliers need to build relationships with these retailers and implement QR systems to stay in business.

The purpose of this paper is to fabricate an ethanol sensor which has bio-friendly and eco-friendly properties compared to the commercially available ethanol sensors.

This paper describes the construction of a highly sensitive ethanol sensor with low ppm level detection at room temperature by integrating three techniques. The first deals with the formation of organic/inorganic p-n heterojunction. Second, tuning of structural parameters such as length, diameter and density of Zinc Oxide (ZnO) nanostructure was achieved through introduction of the Fe dopant into a pure ZnO seed layer. Furthermore, ultra-violet (UV) light photoactivation approach was used for enhancing the sensing performance of the fabricated sensors. Four different sensors were fabricated by combing the above approaches. The structural, morphological, optical and material compositions were characterized using different characterization techniques. Sensing behavior of the fabricated sensors toward ethanol was experimented at room temperature with and without UV illumination combined with stability studies. It was observed that all the fabricated sensors showed enhanced sensing performance for 10 ppm of ethanol. In specific, FNZ (Fe-doped ZnO seeded Ni-doped Zn nanorods) sensor exhibited a higher response at 2.2 and 13.5 s for 5 ppm and 100 ppm of ethanol with UV light illumination at room temperature, respectively. The photoactivated FNZ sensor showed quick response and speedy recovery at 18 and 30 s, respectively, for 100 ppm ethanol.

In this study, the authors have experimentally analyzed the effect of Fe (in ZnO seed layer and ZnO NRs) and Ni (in ZnO NRs) dopants in the room temperature sensing performance (with and without UV light) of the fabricated ethanol sensors. Important sensing parameters like sensitivity, recovery and response time of all the fabricated sensors are reported.

The Fe doped ZnO seeded Ni doped Zn nanorods (FNZ sample) showed a higher response at 2.2 s and 13.5 s for very low 5 ppm and 10 ppm of ethanol at room temperature under UV light illumination when compared to the other fabricated sensors in this paper. Similarly, this sensor also had quick response (18 s) and speedy recovery (30 s) for 100 ppm ethanol.