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Article
Publication date: 1 April 1985

A. GHOSAL, D.G. SHIMSHAK and S.C. GUJARIA

It is analytically difficult to derive the probability distribution function of waiting (or delay) time at the second or third queue in series of tandem queues. This paper…

Abstract

It is analytically difficult to derive the probability distribution function of waiting (or delay) time at the second or third queue in series of tandem queues. This paper presents a method by which approximation is done through a quasi‐isomorphic system which resembles the second queue in respect of one output, viz delay time. Through extensive simulation experiments these isomorphs have been derived. The procedure of getting a simple system to represent a part of a complex system is practised in cybernetics; this approach appears to have potentiality in studying intractable problems in communications and industrial management.

Details

Kybernetes, vol. 14 no. 4
Type: Research Article
ISSN: 0368-492X

Article
Publication date: 23 September 2020

Noriaki Sakamoto

This study examined the waiting times to board an attraction at a theme park (Tokyo DisneySea in Japan) using a simulation based on measured values. Park visitors often…

Abstract

Purpose

This study examined the waiting times to board an attraction at a theme park (Tokyo DisneySea in Japan) using a simulation based on measured values. Park visitors often complain that waiting times are too long; guests (Disney's term for park visitors) must stand in long, slow-moving queues outdoors in all weather, enduring heat, cold, rain and wind. This can undermine their health and reduce customer satisfaction. To date, no research has offered a scientific approach to solve the problem in the context of theme park queues.

Design/methodology/approach

The attraction examined two queues: a short waiting queue for guests with priority entry tickets and a long waiting queue for guests without priority entry tickets. The total number of guests with priority entry tickets remained a constant value, as in the current system; however, the author designed the number as a monotonically increasing function to reduce the waiting times for nonpriority entry. It was impractical to analyze queues or try to explain proposed wait time reduction methods using theories and mathematical models alone. Therefore, the author used a simulation study based on real data to demonstrate the proposed method of this study.

Findings

The simulation results indicated that the proposed method significantly decreased guests' waiting times in the nonpriority entry queue, without changing the number of guests in both priority and nonpriority entry queues.

Research limitations/implications

Simple queues can be analyzed using theoretical calculations, but complicated queue systems require simulation methods. Therefore, this paper cannot provide a theoretical basis for the method.

Practical implications

The proposed method offers benefits to managers of any event or location seeking to manage queue times and not just theme parks (e.g. exhibitions, concerts, etc.). Advance tickets are equivalent to priority entry tickets, so applying the proposed method can shorten waiting times on the day of the event.

Originality/value

This study has important practical implications for queues management, and the proposed approach is a unique system that reduces waiting times, thus increasing customer satisfaction. The proposed method can be applied to similar types of priority entry systems.

Details

Journal of Hospitality and Tourism Insights, vol. 4 no. 4
Type: Research Article
ISSN: 2514-9792

Keywords

Article
Publication date: 11 March 2019

Elizabeth A. Cudney, Raja Anvesh Baru, Ivan Guardiola, Tejaswi Materla, William Cahill, Raymond Phillips, Bruce Mutter, Debra Warner and Christopher Masek

In order to provide access to care in a timely manner, it is necessary to effectively manage the allocation of limited resources. such as beds. Bed management is a key to…

Abstract

Purpose

In order to provide access to care in a timely manner, it is necessary to effectively manage the allocation of limited resources. such as beds. Bed management is a key to the effective delivery of high quality and low-cost healthcare. The purpose of this paper is to develop a discrete event simulation to assist in planning and staff scheduling decisions.

Design/methodology/approach

A discrete event simulation model was developed for a hospital system to analyze admissions, patient transfer, length of stay (LOS), waiting time and queue time. The hospital system contained 50 beds and four departments. The data used to construct the model were from five years of patient records and contained information on 23,019 patients. Each department’s performance measures were taken into consideration separately to understand and quantify the behavior of departments individually, and the hospital system as a whole. Several scenarios were analyzed to determine the impact on reducing the number of patients waiting in queue, waiting time and LOS of patients.

Findings

Using the simulation model, it was determined that reducing the bed turnover time by 1 h resulted in a statistically significant reduction in patient wait time in queue. Further, reducing the average LOS by 10 h results in statistically significant reductions in the average patient wait time and average patient queue. A comparative analysis of department also showed considerable improvements in average wait time, average number of patients in queue and average LOS with the addition of two beds.

Originality/value

This research highlights the applicability of simulation in healthcare. Through data that are often readily available in bed management tracking systems, the operational behavior of a hospital can be modeled, which enables hospital management to test the impact of changes without cost and risk.

Details

International Journal of Health Care Quality Assurance, vol. 32 no. 2
Type: Research Article
ISSN: 0952-6862

Keywords

Article
Publication date: 13 June 2016

Chih-Chin Liang

The purpose of this study is that service sectors sectors create queues intentionally as a promotional strategy. Potential buyers might become actual customers after…

2983

Abstract

Purpose

The purpose of this study is that service sectors sectors create queues intentionally as a promotional strategy. Potential buyers might become actual customers after witnessing and joining queues. However, the effectiveness of company promotional activities involving queues remains unclear. Despite the innovativeness of this marketing strategy, few companies have adopted this approach, owing to the lack of research on how waiting influences customer behaviors toward waiting in queues.

Design/methodology/approach

Therefore, this study identifies four factors of customer willingness to stand in a queue using questionnaire survey: company promotional activities, improvement of waiting environment, company’ reactions to the queue and customers’ perceptions regarding waiting time.

Findings

This study identifies causal relationships among the aforementioned factors. The results of this investigation reveal that a company’s promotional activities significantly and indirectly reduce customers’ perceived waiting time by improving the waiting environment. Analytical results also show that a company’s queuing management can indirectly reduce customers’ perceived waiting time by improving the waiting environment.

Originality/value

Based on the analytical results concerning causal relationships, improving the waiting environment is critical to affecting positively customers’ perceptions regarding waiting time. Queuing management can indirectly reduce customers’ perceived waiting time by improving the waiting environment. A company’s promotional activities can indirectly reduce customers’ perceived waiting time by improving the waiting environment. Customers who enjoy both the waiting environment and the promotional activities experience much shorter perceived waiting time.

Details

Journal of Consumer Marketing, vol. 33 no. 4
Type: Research Article
ISSN: 0736-3761

Keywords

Article
Publication date: 1 November 2002

Jiaqin Yang and Richard H. Deane

The importance of reducing product lotsizes in converting traditional job shops into just‐in‐time (JIT) type manufacturing systems has been addressed in the literature…

2103

Abstract

The importance of reducing product lotsizes in converting traditional job shops into just‐in‐time (JIT) type manufacturing systems has been addressed in the literature. This paper presents a lotsize reduction model for closed stochastic production systems. The model is formulated based on an M/G/c queuing lotsize model. Product lotsize choice is related to all major components of job flow time: waiting time in queue, batch processing time, batch moving time, and finished goods warehousing time. The research is motivated by the fact that an optimal lotsize solution that minimizes only average job waiting time in the shop may not be optimal when the effects of job batch processing time, batch moving time, and batch warehousing time are also considered. There is no general closed form solution to the model due to the complexity of its nonlinear formulation. Based on the unique properties of the model, heuristic solution procedures are developed. The research demonstrates opportunities for shop managers to significantly reduce product lotsizes while minimizing total operating cost.

Details

Integrated Manufacturing Systems, vol. 13 no. 7
Type: Research Article
ISSN: 0957-6061

Keywords

Book part
Publication date: 15 December 1998

B. G. Heydecker and N. Q. Verlander

The estimation of queue length and delays in queues that are oversaturated for some part of a study period is of substantial importance in a range of traffic engineering…

Abstract

The estimation of queue length and delays in queues that are oversaturated for some part of a study period is of substantial importance in a range of traffic engineering applications. Whiting’s co-ordinate transformation has provided the basis for several approaches to this. We analyse this approach and present an explicit form for the derivative of queue length with respect to time, which we then use to establish various properties. We also report the results of numerical comparisons with exact formulae for certain special cases and show that these offer little or no advantage over the co-ordinate transformation approximations and can be computationally impractical in study periods of moderate duration.

Details

Mathematics in Transport Planning and Control
Type: Book
ISBN: 978-0-08-043430-8

Article
Publication date: 13 November 2020

Komal Aqeel Safdar, Ali Emrouznejad and Prasanta Kumar Dey

The aim of this research study is to develop a queue assessment model to evaluate the inflow of walk-in outpatients in a busy public hospital of an emerging economy, in…

Abstract

Purpose

The aim of this research study is to develop a queue assessment model to evaluate the inflow of walk-in outpatients in a busy public hospital of an emerging economy, in the absence of appointment systems, and construct a dynamic framework dedicated towards the practical implementation of the proposed model, for continuous monitoring of the queue system.

Design/methodology/approach

The current study utilizes data envelopment analysis (DEA) to develop a combined queuing–DEA model as applied to evaluate the wait times of patients, within different stages of the outpatients' department at the Combined Military Hospital (CMH) in Lahore, Pakistan, over a period of seven weeks (23rd April to 28th May 2014). The number of doctors/personnel and consultation time were considered as outputs, where consultation time was the non-discretionary output. The two inputs were wait time and length of queue. Additionally, VBA programming in Excel has been utilized to develop the dynamic framework for continuous queue monitoring.

Findings

The inadequate availability of personnel was observed as the critical issue for long wait times, along with overcrowding and variable arrival pattern of walk-in patients. The DEA model displayed the “required” number of personnel, corresponding to different wait times, indicating queue build-up.

Originality/value

The current study develops a queue evaluation model for a busy outpatients' department in a public hospital, where “all” patients are walk-in and no appointment systems. This model provides vital information in the form of “required” number of personnel which allows the administrators to control the queue pre-emptively minimizing wait times, with optimal yet dynamic staff allocation. Additionally, the dynamic framework specifically targets practical implementation in resource-poor public hospitals of emerging economies for continuous queue monitoring.

Details

International Journal of Health Care Quality Assurance, vol. 33 no. 7/8
Type: Research Article
ISSN: 0952-6862

Keywords

Article
Publication date: 31 August 2021

Mahdieh Masoumi, Amir Aghsami, Mohammad Alipour-Vaezi, Fariborz Jolai and Behdad Esmailifar

Due to the randomness and unpredictability of many disasters, it is essential to be prepared to face difficult conditions after a disaster to reduce human casualties and…

Abstract

Purpose

Due to the randomness and unpredictability of many disasters, it is essential to be prepared to face difficult conditions after a disaster to reduce human casualties and meet the needs of the people. After the disaster, one of the most essential measures is to deliver relief supplies to those affected by the disaster. Therefore, this paper aims to assign demand points to the warehouses as well as routing their related relief vehicles after a disaster considering convergence in the border warehouses.

Design/methodology/approach

This research proposes a multi-objective, multi-commodity and multi-period queueing-inventory-routing problem in which a queuing system has been applied to reduce the congestion in the borders of the affected zones. To show the validity of the proposed model, a small-size problem has been solved using exact methods. Moreover, to deal with the complexity of the problem, a metaheuristic algorithm has been utilized to solve the large dimensions of the problem. Finally, various sensitivity analyses have been performed to determine the effects of different parameters on the optimal response.

Findings

According to the results, the proposed model can optimize the objective functions simultaneously, in which decision-makers can determine their priority according to the condition by using the sensitivity analysis results.

Originality/value

The focus of the research is on delivering relief items to the affected people on time and at the lowest cost, in addition to preventing long queues at the entrances to the affected areas.

Details

Journal of Humanitarian Logistics and Supply Chain Management, vol. 12 no. 2
Type: Research Article
ISSN: 2042-6747

Keywords

Article
Publication date: 12 March 2018

Merve Ozen and Ananth Krishnamurthy

Relief item distribution to victims is a key activity during disaster response. Currently many humanitarian organizations follow simple guidelines based on experience to…

1095

Abstract

Purpose

Relief item distribution to victims is a key activity during disaster response. Currently many humanitarian organizations follow simple guidelines based on experience to assess need and distribute relief supplies. However, the interviews with practitioners suggest a problem in efficiency in relief distribution efforts. The purpose of this paper is to develop a model and solution methodology that can estimate relief center (RC) performance, measured by waiting time for victims and throughput, for any RC design and analyze the impact of key design decisions on these performance measures.

Design/methodology/approach

Interviews with practitioners and current practice guidelines are used to understand relief distribution and a queuing network model is used to represent the relief distribution. Finally, the model is applied to data from the 2015 Nepal earthquake.

Findings

The findings identify that dissipating congestion created by crowds, varying item assignment decisions to points of distribution, limiting the physical RC capacity to control congestion and using triage queue to balance distribution times, are effective strategies that can improve RC performance.

Research limitations/implications

This research bases the RC designs on Federal Emergency Management Agency guidelines and assumes a certain area and volunteer availability.

Originality/value

This paper contributes to humanitarian logistics by discussing useful insights that can impact how relief agencies set up and operate RCs. It also contributes to the queuing literature by deriving analytic solutions for the steady state probabilities of finite capacity, state dependent queues with blocking.

Details

Journal of Humanitarian Logistics and Supply Chain Management, vol. 8 no. 1
Type: Research Article
ISSN: 2042-6747

Keywords

Abstract

Details

Transportation and Traffic Theory in the 21st Century
Type: Book
ISBN: 978-0-080-43926-6

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