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Omnichannel sales have provided new impetus for the development of catering merchants. The authors thus focus on how catering merchants should manage capacities at the ordering, production and delivery stages to meet customers’ needs in different channels under third-party platform delivery and merchant self-delivery. This is of great significance for the development of the omnichannel catering industry.

This paper formulates the capacity decisions of omnichannel catering merchants under the third-party platform delivery and merchant self-delivery mode. The authors mainly use queuing theory to analyze the queuing behavior of online and offline customers, and the impact of waiting time on customer shopping behavior. In addition, the authors also characterize the merchant’s capacity by the rate in queuing model.

The authors find that capacities at ordering stage and food production stage are composed of base capacities and safety capacities, but the delivery capacities only have the latter. And in the self-delivery mode, merchants can develop higher safety capacities by charging delivery fees. The authors prove that regardless of the delivery mode, omnichannel sales can bring higher profits to merchants by integrating demand.

The authors focus on analyzing the capacity management of omnichannel catering merchants at the ordering, production and delivery stages. And the authors also add the delivery process into the omnichannel for analysis, so as to solve the problem of capacity decision-making under different delivery modes. The management of delivery capacity and its impact on other stages’ capacities are not covered in other literature studies, which is one of the main innovations of this paper.

Disaster management and humanitarian logistics (HT) play crucial roles in large-scale events such as earthquakes, floods, hurricanes and tsunamis. Well-organized disaster response is crucial for effectively managing medical centres, staff allocation and casualty distribution during emergencies. To address this issue, this study aims to introduce a multi-objective stochastic programming model to enhance disaster preparedness and response, focusing on the critical first 72 h after earthquakes. The purpose is to optimize the allocation of resources, temporary medical centres and medical staff to save lives effectively.

This study uses stochastic programming-based dynamic modelling and a discrete-time Markov Chain to address uncertainty. The model considers potential road and hospital damage and distance limits and introduces an a-reliability level for untreated casualties. It divides the initial 72 h into four periods to capture earthquake dynamics.

Using a real case study in Istanbul’s Kartal district, the model’s effectiveness is demonstrated for earthquake scenarios. Key insights include optimal medical centre locations, required capacities, necessary medical staff and casualty allocation strategies, all vital for efficient disaster response within the critical first 72 h.

This study innovates by integrating stochastic programming and dynamic modelling to tackle post-disaster medical response. The use of a Markov Chain for uncertain health conditions and focus on the immediate aftermath of earthquakes offer practical value. By optimizing resource allocation amid uncertainties, the study contributes significantly to disaster management and HT research.

Modern subway transportation systems need to satisfy increasing safety demands to rapidly evacuate passengers under hazardous emergency circumstances, such as fires, accidents or terrorist attacks, to reduce passenger injuries or life losses. The emergency evacuation capacity (EEC) of a subway station needs to be revised timely, in case passenger demand increases or the evacuation route changes in the future. However, traditional ways of estimating EEC, e.g. fire drills are time- and resource-consuming and are difficult to revise from time to time. The purpose of this study is to establish an intuitive modelling approach to increase the EEC of subway stations in a stepwised manner.

This study develops an approach to combine agent-based evacuation modelling and building information modelling (BIM) technology to estimate the total evacuation time of a subway station.

Evacuation time can be saved (33% in the studied case) from iterative improvements including stopping escalators running against the evacuation flow and modifying the geometry around escalator exits. Such iterative improvements rely on integrating agent-based modelling and BIM.

The agent-based model can provide a more realistic simulation of intelligent individual movements under emergency circumstances and provides precise feedback on locations of evacuation bottlenecks. This study also examined the effectiveness of two rounds of stepwise improvements in terms of operation or design to increase the EEC of the station.

This study analyzes how tech firms can implement the modern wave of subscription-based business model (SBBM), including value proposition, value creation, value capture and performance. In fact, these elements push tech firms to move from traditional to SBBMs.

To achieve the objectives of this study, we initially construct a theoretical framework for applying SBBM. Subsequently, we employ qualitative research to examine the current implementation of the subscription-based economy within tech firms.

A successful SBBM necessitates capturing value through sustainable revenue transactions and revising aspects of the value proposition, creation and capture. Continuous improvement through business value analysis is imperative. Additionally, an agile operations system is vital to address revenue complexities, enable data collection and enhance value proposition, service innovation, churn rate and customer retention, which are essential for SBBM maintenance.

This study delves into how the subscription-based economy is reshaping the business models of tech firms. Beyond exploring the theoretical foundation of this transformative path, this study offers actionable insights on enhancing the value proposition, creation, capture and business value within subscription-based economy frameworks.

The purpose of this study to improve the efficiency of customer acquisition and retention through the design of salary information disclosure mechanism.

This study develops a stylized game-theoretic model of delegating customer acquisition and retention, focusing on how firms choose delegation and wage information disclosure strategy.

The results confirm the necessity for enterprises to disclose salary information. When sales agents are risk neutral, firms should choose multi-agent (MA) delegation and disclose their wages. However, when agents are risk averse, firms may disclose the wages of acquisition agents or both agents in MA delegation, depending on the uncertainty of the retention market.

This paper contributes to the literature on delegation of customer acquisition and retention and demonstrates that salary disclosure can be used as a supplement to the incentive mechanism.

The study aims to optimize truck routes by minimizing social and economic costs. It introduces a strategy involving diverse drones and their potential for reusing at DNs based on flight range. In HTDRP-DC, trucks can select and transport various drones to LDs to reduce deprivation time. This study estimates the nonlinear deprivation cost function using a linear two-piece-wise function, leading to MILP formulations. A heuristic-based Benders Decomposition approach is implemented to address medium and large instances. Valid inequalities and a heuristic method enhance convergence boundaries, ensuring an efficient solution methodology.

Research has yet to address critical factors in disaster logistics: minimizing the social and economic costs simultaneously and using drones in relief distribution; deprivation as a social cost measures the human suffering from a shortage of relief supplies. The proposed hybrid truck-drone routing problem minimizing deprivation cost (HTDRP-DC) involves distributing relief supplies to dispersed demand nodes with undamaged (LDs) or damaged (DNs) access roads, utilizing multiple trucks and diverse drones. A Benders Decomposition approach is enhanced by accelerating techniques.

Incorporating deprivation and economic costs results in selecting optimal routes, effectively reducing the time required to assist affected areas. Additionally, employing various drone types and their reuse in damaged nodes reduces deprivation time and associated deprivation costs. The study employs valid inequalities and the heuristic method to solve the master problem, substantially reducing computational time and iterations compared to GAMS and classical Benders Decomposition Algorithm. The proposed heuristic-based Benders Decomposition approach is applied to a disaster in Tehran, demonstrating efficient solutions for the HTDRP-DC regarding computational time and convergence rate.

Current research introduces an HTDRP-DC problem that addresses minimizing deprivation costs considering the vehicle’s arrival time as the deprivation time, offering a unique solution to optimize route selection in relief distribution. Furthermore, integrating heuristic methods and valid inequalities into the Benders Decomposition approach enhances its effectiveness in solving complex routing challenges in disaster scenarios.

With the advent of AI-federated technologies, it is feasible to perform complex tasks in industrial Internet of Things (IIoT) environment by enhancing throughput of the network and by reducing the latency of transmitted data. The communications in IIoT and Industry 4.0 requires handshaking of multiple technologies for supporting heterogeneous networks and diverse protocols. IIoT applications may gather and analyse sensor data, allowing operators to monitor and manage production systems, resulting in considerable performance gains in automated processes. All IIoT applications are responsible for generating a vast set of data based on diverse characteristics. To obtain an optimum throughput in an IIoT environment requires efficiently processing of IIoT applications over communication channels. Because computing resources in the IIoT are limited, equitable resource allocation with the least amount of delay is the need of the IIoT applications. Although some existing scheduling strategies address delay concerns, faster transmission of data and optimal throughput should also be addressed along with the handling of transmission delay. Hence, this study aims to focus on a fair mechanism to handle throughput, transmission delay and faster transmission of data. The proposed work provides a link-scheduling algorithm termed as delay-aware resource allocation that allocates computing resources to computational-sensitive tasks by reducing overall latency and by increasing the overall throughput of the network. First of all, a multi-hop delay model is developed with multistep delay prediction using AI-federated neural network long–short-term memory (LSTM), which serves as a foundation for future design. Then, link-scheduling algorithm is designed for data routing in an efficient manner. The extensive experimental results reveal that the average end-to-end delay by considering processing, propagation, queueing and transmission delays is minimized with the proposed strategy. Experiments show that advances in machine learning have led to developing a smart, collaborative link scheduling algorithm for fairness-driven resource allocation with minimal delay and optimal throughput. The prediction performance of AI-federated LSTM is compared with the existing approaches and it outperforms over other techniques by achieving 98.2% accuracy.

With an increase of IoT devices, the demand for more IoT gateways has increased, which increases the cost of network infrastructure. As a result, the proposed system uses low-cost intermediate gateways in this study. Each gateway may use a different communication technology for data transmission within an IoT network. As a result, gateways are heterogeneous, with hardware support limited to the technologies associated with the wireless sensor networks. Data communication fairness at each gateway is achieved in an IoT network by considering dynamic IoT traffic and link-scheduling problems to achieve effective resource allocation in an IoT network. The two-phased solution is provided to solve these problems for improved data communication in heterogeneous networks achieving fairness. In the first phase, traffic is predicted using the LSTM network model to predict the dynamic traffic. In the second phase, efficient link selection per technology and link scheduling are achieved based on predicted load, the distance between gateways, link capacity and time required as per different technologies supported such as Bluetooth, Wi-Fi and Zigbee. It enhances data transmission fairness for all gateways, resulting in more data transmission achieving maximum throughput. Our proposed approach outperforms by achieving maximum network throughput, and less packet delay is demonstrated using simulation.

Our proposed approach outperforms by achieving maximum network throughput, and less packet delay is demonstrated using simulation. It also shows that AI- and IoT-federated devices can communicate seamlessly over IoT networks in Industry 4.0.

The concept is a part of the original research work and can be adopted by Industry 4.0 for easy and seamless connectivity of AI and IoT-federated devices.

Nowadays, in many organizations, products are not delivered instantly. So, the customers should wait to receive their needed products, which will form a queueing-inventory model. Waiting a long time in the queue to receive products may cause dissatisfaction and churn of loyal customers, which can be a significant loss for organizations. Although many studies have been done on queueing-inventory models, more practical models in this area are needed, such as considering customer prioritization. Moreover, in many models, minimizing the total cost for the organization has been overlooked.

This paper will compare several machine learning (ML) algorithms to prioritize customers. Moreover, benefiting from the best ML algorithm, customers will be categorized into different classes based on their value and importance. Finally, a mathematical model will be developed to determine the allocation policy of on-hand products to each group of customers through multi-channel service retailing to minimize the organization’s total costs and increase the loyal customers' satisfaction level.

To investigate the application of the proposed method, a real-life case study on vaccine distribution at Imam Khomeini Hospital in Tehran has been addressed to ensure model validation. The proposed model’s accuracy was assessed as excellent based on the results generated by the ML algorithms, problem modeling and case study.

Prioritizing customers based on their value with the help of ML algorithms and optimizing the waiting queues to reduce customers' waiting time based on a mathematical model could lead to an increase in satisfaction levels among loyal customers and prevent their churn. This study’s uniqueness lies in its focus on determining the policy in which customers receive products based on their value in the queue, which is a relatively rare topic of research in queueing management systems. Additionally, the results obtained from the study provide strong validation for the model’s functionality.

Routing protocol for low-power lossy network (RPL) being the de facto routing protocol used by low power lossy networks needs to provide adequate routing service to mobile nodes (MNs) in the network. As RPL is designed to work under constraint power requirements, its route updating frequency is not sufficient for MNs in the network. The purpose of this study is to ensure that MNs enjoy seamless connection throughout the network with minimal handover delay.

This study proposes a load balancing mobility aware secure hybrid – RPL in which static node (SN) identifies route using metrics like expected transmission count, and path delay and parent selection are further refined by working on remaining energy for identifying the primary route and queue availability for secondary route maintenance. MNs identify route with the help of smart timers and by using received signal strength indicator sampling of parent and neighbor nodes. In this work, MNs are also secured against rank attack in RPL.

This model produces favorable result in terms of packet delivery ratio, delay, energy consumption and number of living nodes in the network when compared with different RPL protocols with mobility support. The proposed model reduces packet retransmission in the network by a large margin by providing load balancing to SNs and seamless connection to MNs.

In this work, a novel algorithm was developed to provide seamless handover for MNs in network. Suitable technique was developed to provide load balancing to SNs in network by maintaining appropriate secondary route.

Pre-positioning and distributing relief items are important parts of disaster management as it simultaneously considers activities from both pre- and post-disaster stages. This study aims to address this problem with a novel mathematical model.

In this research, a bi-objective mixed-integer linear programming model is developed to tackle pre-positioning and distributing relief items, and it is formulated as an integrated location-allocation-routing problem with uncertain parameters. The humanitarian supply chain consists of relief facilities (RFs) and demand points (DPs). Perishable and imperishable relief commodities (RCs), different types of vehicles, different transportation modes, a time window for delivering perishable commodities and the occurrence of unmet demand are considered. A scenario-based game theory is applied for purchasing RCs from different suppliers and an integrated best-worst method-technique for order of preference by similarity to ideal solution technique is implemented to determine the importance of DPs. The proposed model is used to solve several random test problems for verification, and to validate the model, Iran’s flood in 2019 is investigated as a case study for which useful managerial insights are provided.

Managers can effectively adjust their preferences towards response time and total cost of the network and use sensitivity analysis results in their decisions.

The model locates RFs, allocates DPs to RFs in the pre-disaster stage, and determines the routing of RCs from RFs to DPs in the post-disaster stage with respect to minimizing total costs and response time of the humanitarian logistics network.