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Given the link between quality relationships and supportive behaviours among organisations and publics, it is not surprising that public relations scholars and practitioners have turned their attention to trying to measure public relationships and understanding their value for organisations and publics. As part of the development of a diagnostic tool for measuring relationships, the present study attempted to test a measurement scale for the organisation‐public relationship. This research effort was designed to test empirically Hon and Grunig’s proposed organisation‐public relationship instrument. Although each of the two data sets displayed slightly different operationalised items, the two groups of subjects similarly perceived the six‐factor (trust, satisfaction, control mutuality, commitment, exchange relationship, communal relationship) measures as a valid and reliable instrument for measuring their relationship with the university.

The purpose of this paper is to discuss the importance of relationship fundraising and cultivating committed donors for nonprofit news outlets seeking financial sustainability, particularly during a time of major changes in the journalism industry.

The paper examines four nonprofit news organizations and their audiences of financial contributors. Results from a survey of 465 donors and subsequent interviews with donors are discussed.

Nonprofit news organizations rely heavily upon individual supporters who typically give often but in small chunks. Donors tend to favor nonprofit journalism organizations that report quality, local news stories not usually found in other news sources. Donors place a premium on developing a relationship with journalists in their communities and are likely to support their local nonprofit news source once the news outlet has earned their trust.

News organizations were allowed to choose which donors received invitations to take the survey, and donors to one news organization provided the vast majority of responses. Future research should explore how nonprofit journalism donors differ from donors to other types of nonprofit organizations.

This paper reveals new data about audiences of emerging media organizations. The interests and behaviors of donors help to provide new insights into audience engagement.

The paper profiles donors to four relatively new nonprofit organizations and investigates their motivations for providing financial support. Managers of communication organizations could benefit from new strategies for audience cultivation.

How does algorithmic information processing affect the thoughts and behavior of artificial intelligence (AI) users? In this study, the authors address this question by focusing on algorithm-based chatbots and examine the influence of culture on algorithms as a form of digital intermediation.

The authors conducted a study comparing the United States (US) and Japan to examine how users in the two countries perceive the features of chatbot services and how the perceived features affect user trust and emotion.

Clear differences emerged after comparing algorithmic information processes involved in using and interacting with chatbots. Major attitudes toward chatbots are similar between the two cultures, although the weights placed on qualities differ. Japanese users put more weight on the functional qualities of chatbots, and US users place greater emphasis on non-functional qualities of algorithms in chatbots. US users appear more likely to anthropomorphize and accept explanations of algorithmic features than Japanese users.

Different patterns of chatbot news adoption reveal that the acceptance of chatbots involves a cultural dimension as the algorithms reflect the values and interests of their constituencies. How users perceive chatbots and how they consume and interact with the chatbots depends on the cultural context in which the experience is situated.

A comparative juxtaposition of cultural-algorithmic interactions offers a useful way to examine how cultural values influence user behaviors and identify factors that influence attitude and user acceptance. Results imply that chatbots can be a cultural artifact, and chatbot journalism (CJ) can be a socially contextualized practice that is driven by the user's input and behavior, which are reflections of cultural values and practices.

The role of everyday citizens in the production of knowledge has become central to the study of media sociology. This interest is fueled by the growth of information communication technologies that have made it easier for amateurs to produce and disseminate content. The world of book reviewing – an exemplar of a field transformed by digitalization – concerns about the rise of amateurs manifests in the grievance that, “Nowadays, everyone’s a critic.” This chapter empirically investigates this idea by asking: Who is qualified to be a reviewer? The chapter draws on in-depth interviews with review editors, critics, and bloggers who have successfully crossed over to publish in some of the most important outlets in the English-publishing field. Analysis reveals that openness is central to ideas of what qualifies someone to be a book reviewer and how reviewers subsequently get work. Openness, however, is an example of noncertifiable skills, which are ascertained primarily through informal methods such as turning toward one’s personal and professional networks for recommendations from peers or relying on personal face-to-face encounters. A practical consequence of this selection criterion is that only reviewers who are known to book review editors in this specific way (i.e., their tastes and esthetic openness) are eligible candidates for professional review assignments. In this way, the commitment to openness as a professional value among book reviewers actually operates as a mechanism of closing their occupational boundaries.

The purpose of this paper is to examine the emergence of blogging in the news sphere. If blogs represent a genuinely new breed of news provision, then they should adhere to some of the founding principles of mainstream news and journalism. A key principle in this respect is news credibitility.

This paper presents a review of recent literature about news blogging and assesses whether news blogs manifest many of the core attributes of mainstream news and journalism. The review considers the attributes that have previously been identified as defining good quality news and competent journalism and then applies some of these principles to “news” blogging.

There is no doubt that blogs have emerged as news sources of increasing significance and there have been occasions when they can be influential in setting news agendas. The essential qualities of credibitiltiy and capturing public trust in the news sphere, however, often depends upon the established reputation of known news “brands”. Although some blogs have emerged as reliable information sources in some specialist areas, they have yet generally to assume the key characteristics of mainstream news that drive public trust.

This paper provides an up‐to‐date review of a topic that is rapidly developing and attempts to set out some foundations on which further analysis of news blogging can be constructed.

Codes of ethics are important instruments in journalism, as they promote transparency and self-regulation of media, in addition to monitoring the quality of information. The purpose of this paper is to analyse the perceptions that Spanish journalists have of the effectiveness of codes of ethics and to evaluate the different personal and professional variables which condition this vision.

The methodology used in the present study is based on quantitative content analysis using the survey technique. This technique makes it possible to obtain empirical data on various key aspects of the profession that are determining factors in ascertaining Spanish journalists’ views of one of the instruments of accountability that is external to the media: general ethical codes.

The results show that Spanish journalists are largely confident in the effectiveness of ethical codes in their profession. Likewise, it was seen that variables such as age, professional experience or the media with which they work influence the perceptions that professionals have of such instruments.

If understanding journalism as a profession whose mission is to guarantee the citizens their right to information, then it is essential to be familiar with the tools provided by the profession itself to be accountable to the public regarding this professional mission. Hence the importance of instruments of accountability and the perceptions of the professionals themselves regarding their effectiveness.

The goal of this paper is to explore how an approach upfronting the notion of crisis and related restructuring processes may yield certain strategic stakes and anchor points by which to identify and measure the forms and extent of unfolding changes or innovations broadly understood. One key objective of this exploratory project is to undertake a comparative investigation of the major commonalities and differences between the specific forms, features and manifestations of “crisis” tendencies and counter‐tendencies in two sub‐sectors of mediated “content”: the music industry and the news media industry.

The paper engages with issues and concerns relating to these two particular sub‐sectors of the media and cultural industries and considers relevant concepts and indicators of crisis and recent developmental trends in these domains. It introduces the background setting and implications of “crisis” and introduces some distinctive concepts and other aspects of the approach of this exploratory study. It identifies key concepts in research literature surrounding deep economic crises akin to the current crisis and applies and advances initial conceptual frames further in light of manifest developmental trends and relevant indicators of crisis in the two sectors.

Drawing on recently completed research studies in the music and news media industries by the current authors, the paper highlights differences and specificities across the two media domains under study. This highlights the form, features and extent of some key changes and challenges unfolding in the media sector.

Its upfront engagement with the idea of “crisis” and related concepts of creative destruction, restructuring, multiple innovation and paradigm shifts makes this exploratory project distinctive, as does its efforts to conduct a comparative analysis of the relevant dimensions of “crisis” and restructuring based on the authors' primary research in two distinct sub‐sectors within the media “content” layers.

With 43.2 million coronavirus cases and 525,000 deaths in 2022, India ranked second worldwide, after the United States (84.6 million cases and 1 million deaths), according to the latest available June 2022 COVID-19 impact data.

Amid people’s growing mistrust in the government, India’s news media enhanced the nation’s distinguished designation as the world’s largest and most populous democracy. India’s news media inform, educate, empower, and entertain a surging population of 1.4 billion people, which is roughly one-sixth of the world’s people.

Drawing upon the media agendamelding theoretical framework, we conducted a case study research into interplay between two prominent democratic institutions, the media and the government, to analyze the role of the COVID-19 pandemic in redefining India’s networked society.

India’s COVID-19 pandemic aggravated internecine tensions between media and government relating to four key freedom issues: (1) world’s largest COVID-19 lockdown affecting 1.3 billion Indians from March 25, 2020 to August 2020 with extensions and five-phased re-openings, to restrict the spread of COVID-19; (2) Internet shutdowns; (3) media censorship during the 1975–1977 “Emergency”; and (4) unabated murders of journalists in India.

Although the COVID-19 pandemic caused deleterious problems debilitating the tensions between the media and the government, India’s journalists thrived by speaking truth to power. This study delineates key aspects of India’s media agendamelding that explicates how the people of India form their media agendas. India’s news audiences meld media messages from newspapers, television, and social media to form a picture of the issues, insights, and ideas that define their lives and times in the 21st century digital age.

Design management plays a significant role in value creation in a construction project. Within the last few decades, new design tools such as building information model have been introduced, which supposedly enhance design productivity and quality. However, no such revolution of design quality has emerged. Therefore, more research on how design management affects the quality of construction project is needed. The purpose of this paper is to better understand the connection between design management procedures and quality.

This is a case study with a mixed-method approach. The data collection strategies used are quantitative user satisfaction survey and qualitative analysis over the documentation of the case project.

A deductive analysis was conducted to four suggested indicators of beneficial collaboration. An explanation was found for how the quality of the project outcome can be forecasted from the management style and procedures.

The research was conducted as single case study, and therefore, greater data would enable further development of the indicators.

The indicators have wide range of applicability: the clients can forecast the quality performance by evaluating the management procedures already during the project instead of waiting until the end of project. The indicator system also provides societal impact as it guides the clients to use the kind of managerial practices that improve the ability to create value in projects that are difficult to evaluate in money terms.

The research provides a novel way to gain a holistic view with analytical indicator tools. The research contributes to lean design management literature by providing insight to the underlying mechanism of beneficial collaboration.