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The paper aims to establish a quality assurance framework for Chinese private higher education (PHE) in particular and for any newly-established higher education sector in general.

This research relied on published qualitative and quantitative data, existing literature, historical documents, and the authors' observations. It described the PHE growth context, analyzed the quality issue from three dimensions (academic, administrative, and relationship quality), and examined its quality assurance practice through three players.

The paper provides empirical insights about how quality and quality assurance issues have impacted on PHE development. To approach the issues, it suggests a “quality assurance triangle” framework that is composed of three PHE players (government, market, institution) and their joint association.

Because of the relative position of each player in current quality assurance, the success of its implementation in China depends on how the government establishes the triangle system and balances its dominating roles to ensure each of the players act independently and collaboratively.

This framework provides directions for establishing an appropriate quality assurance system for PHE in China.

This paper fulfills an identified need to setup a sound quality assurance system for PHE in China and contributes to quality assurance literature with a new framework.

The paper seeks to introduce a process for assuring the creation of quality educational metadata based on the ISO/IEC 19796‐1 standard to describe the agricultural learning resources in the repository of the Consultative Group on International Agricultural Research (CGIAR).

The paper describes the general notion of quality in education and in the creation of educational metadata. It introduces a quality framework based on the ISO/IEC 19796‐1 standard on quality management and quality assurance for learning, education and training. This standard consists of a reference framework for the description of quality approaches (RFDQ) to describe, compare, and analyze quality management and quality assurance approaches, which has been adapted to the creation of educational metadata in the context of the learning object repository of the CGIAR.

In order to achieve consistency in the description of learning resources in a repository through quality educational metadata, a standardized process for metadata creators is essential. The reference framework of the ISO/IEC 19796‐1 standard provides a flexible approach that allows the optimization of the metadata creation process while assuring quality of the descriptive information.

The paper proposes a standardized process for the creation of learning object metadata based on the ISO/IEC 19796‐1 standard, and makes suggestions on how to use the reference framework when adapting a quality model for educational metadata.

ISO/IEC 19796‐1 is a very recent standard with a flexible reference framework to develop a quality model in education and training. It provides a novel approach for organizations maintaining learning repositories that are interested in standardizing the educational metadata creation process, especially when multiple stakeholders are involved.

The objective of this study is to present a theoretical framework, which helps ascertain the meanings of the Sharīʿah audit quality and identify the factors that affect it.

The current literature of conventional and Islamic finance on audit quality is critically reviewed to propose the theoretical framework for the quality of Sharīʿah audit.

The paper suggests that for a better Sharīʿah compliance at Islamic banking institutions (IBIs), the role of audit practitioners is very much indispensable. The competency of the practitioner is one of the important factors that affect the quality of the Sharīʿah audit. Assessment and identification of Sharīʿah risk in different financial arrangements, contracts and transactions require a unique competency on the part of the auditor, that is, gripping Sharīʿah law besides traditional assurance skills and techniques.

The Sharīʿah compliance is one of the primary objectives of IBIs, which works at the conceptual level, product development and implementation level, various business models and governance level. Sharīʿah audit function, internal or external, is an important component of Sharīʿah governance framework and provides an independent assessment of IBIs’ compliance with the Sharīʿah rules and principles and helps in managing the Sharīʿah non-compliance risk and ensuring sound internal Sharīʿah control system.

The paper proposes a theoretical framework for defining the Sharīʿah audit quality and determining the factors that are significant in affecting the Sharīʿah audit quality in the IBIs of Pakistan.

ISO 9001 certification assures that a company employs a quality system, which provides trust for the customers but this system does not assure the quality of the products. It is then necessary to apply other methods and tools to achieve the demanded quality. This paper aims to propose a framework for combining ISO 9001 requirements with quality function deployment (QFD).

A theoretical framework is developed followed by an empirical application. The framework consists of three components: quality assurance items, critical operational functions, and requirements of the ISO 9001: 2000 quality management system. The framework is then applied in a company that produces surge arresters.

Main results indicate that the proposed framework may assist in developing products and prioritising quality assurance items, critical operational functions, and ISO 9001: 2000 requirements. The empirical application provided an effective case of QFD full usage. In addition, the application was useful to the company not only for achieving a better organizational quality structure, but also for recording company knowledge through QFD.

For more extensive empirical validation further replications among other samples are needed for external validation of the findings.

Although QFD is extensively explored in the literature, this paper is one of the few published studies that report and discuss the use of QFD with ISO 9001. In addition, the proposed framework may be useful for practitioners and academics, who deal with the subject of quality.

The aim of this study is to show that it is not necessary to use one of the current models of quality management. Self‐evaluation is to be considered as an essential practice for further education providers willing to improve their quality. The study aims to propose a quality framework with field‐related criteria.

The quality framework was developed on the base of a comparative model analysis. Its suitability was confirmed after an investigation with experts in further education.

It is possible to use the same criteria by implementing different models.

Quality criteria have to be completed with other instruments (indicators, reference parameters, etc.) in order to be operationalised.

The quality framework developed in this work was conceived for the German context, but can be used in other countries. Learners are integrated in the concept as a determinant of quality.

The purpose of this paper is to examine the growth in quality assurance maturity within the six Australian and New Zealand university libraries which make up the Libraries of the Australian Technology Network (LATN).

The paper is based on benchmarking surveys of library quality assurance commissioned by LATN in 2005/2006, with a follow up study in 2010. The author led the conduct and analysis of both surveys. The 2005/2006 study reviewed quality assurance practices at the member libraries, to draw out examples of best practice and identify gaps and possible areas for improvement within the libraries. It was based on a review of member libraries’ websites, a questionnaire completed by a nominee from each member library, and follow‐up in‐person interviews with each nominee and the University Librarian of each institution. In 2009/2010 the same questionnaire was re‐administered to investigate whether changes had occurred in the intervening period, including what improvements had been made and where there were still gaps. Had the conduct of quality audits by the Australian Universities Quality Agency had an impact? Had members made improvements to their quality assurance processes based on the findings of the first study or for other reasons? To elicit additional information, follow‐up interviews are being carried out in 2011.

In 2005/2006 the reviewers found three models of responsibility for quality assurance: centralised, within a manager's portfolio and devolved. Each was appropriate to a different level of quality maturity, with a centralised model considered to be most appropriate at the early stages of development. Whereas in 2005/2006 only one library had a centralised model, by 2010 three libraries had adopted this model and one had moved on from it. The paper compares applications of these models in the libraries and looks at the extent to which growth in quality assurance in the libraries is associated with adoption of the centralised model. It distinguishes the formal creation and appointment of a quality officer position from the ad hoc individual efforts in quality which can and do occur in many libraries. In 2005/2006 only two libraries had a functioning and well‐maintained quality framework which the LATN reviewers considered to be a hallmark of best practice in quality assurance. By 2010 this number had doubled to four. The paper looks at the quality, planning and/or performance frameworks in place and whether they were selected or developed by the library or imposed by their parent university. The impact of the adoption of a framework on the development of quality policies, procedures and documentation to achieve comprehensiveness, standardisation and repeatability in quality assurance are considered. A notable change between the 2005/2006 and the 2010 surveys was the growth in individual work planning and performance review, which was identified by the LATN reviewers as a sector‐wide gap in 2005/2006. Ideally, use of such plans and assessments should assist in the taking quality beyond library management, to develop amongst the library staff a culture of continuous improvement.Originality/value – The paper provides real examples of how quality assurance can and has been improved in libraries, within a five year timeframe. While it is based on the experience of Australian and New Zealand libraries, it addresses concerns and provides solutions which are appropriate internationally. It provides a range of options which an individual library could adopt depending on its own context.

The purpose of this paper is to analyze the evolution of total quality management (TQM) models, frameworks, and tools and techniques in higher education (HE) over the last thirty years from 1991 till 2020, based on a literature review

30 articles from 52 journals were used to perform this detailed literature review. For the detailed analysis, the focus was only on articles related to TQM in higher education and specifically related to models, frameworks and tools and techniques. The study has investigated the growth of research articles, research streams, research methodologies, models and frameworks in the higher education sector and tools and techniques related to those.

This review addresses the progress and gaps in the application of TQM in HE, including the shift in global research in this area from the USA and Europe to Asia in recent years. The articles have been classified into four research methodologies and two research streams which have been reviewed in detail. The findings include reasons for multiple models/frameworks in HE proposed by researchers over the years and the importance of tools and techniques used in TQM implementation.

This study, which tries to bring a perspective to the main trends in TQM application to higher education wrt models, frameworks, tools and techniques over the last thirty years, is expected to add to the body of knowledge in this area and help future researchers to focus on the relevant areas identified in this paper.

The purpose of this paper is to set out to explore how cancer patients and their carers perceive and evaluate the healthcare experience in order to develop and validate a classification framework for experience quality in healthcare.

The empirical work is centred on the systematic analysis of 200 cancer patient stories published on an independent healthcare feedback web site. Using the critical incident method, the authors captured 1,351 experience quality data items. Three judges independently sorted and classified these data items.

The authors identify and describe 22 main categories and 51 sub-categories that underlie the experience quality concept in healthcare and present them in a classification framework. The framework is informed through the categorisation of direct, indirect, and independent interactions. It also suggests a relationship between experience quality and satisfaction and loyalty behaviours.

This study provides researchers with a foundation for the further development and validation of a measurement scale for experience quality in healthcare.

The framework assists managers and healthcare professionals with the definition, evaluation, and improvement of the quality of the experience of patients and their carers.

The main contributions of this study lie in: first, a comprehensive classification framework for experience quality in healthcare; second, dimensions that extend existing health service quality models; third, dimensions that contextualise the generic concept of customer experience quality to healthcare.

The purpose of this study is to propose a performance realization framework based on key factors of ISO 9000 implementation.

A three‐stage approach of a systematic review is employed to examine the literature and develop the framework. The review is concentrated on three research topics: motivations; critical success factors; and impacts of ISO 9000 implementation.

This study identifies five motivation factors (quality‐related; operations‐related; competitiveness‐related; external pressure‐related; organizational image‐related factors) and ten critical success factors (leadership; training; involvement of everyone; organizational resource; quality‐oriented culture; customer‐based approach; process‐centered approach; communication and teamwork; customizing the ISO requirements; quality audit). This study also develops a performance realization framework composed of three parts: conversion; enhancement; and competitive priority stages.

This study contributes to the development of the literature by providing a set of motivation factors and of critical success factors that can assist practitioners to effectively implement the standard. Further, the proposed framework helps to explain causal relationships among ISO 9000 impacts and provide guidelines about critical considerations.

The second of three linked articles which explore the dimensions of academic regulation in UK higher education. Provides a series of typologies and conceptual frameworks to aid understanding and facilitate discourse over the most appropriate strategic direction for change. Argues that the challenge is to devise a regulatory regime which is in balance with competing demands and interests in contemporary HE and which will achieve the maximum benefits, in those areas deemed to be most essential to the maintenance and improvement of the quality and standards of learning. Considers that the accountability function of the present regulatory regime has been largely accomplished through compliance with externally defined requirements and expectations. Concludes that the greatest benefits to higher education and the society it serves are to be derived from a regulatory regime which is based on the principle of partnership and which has a strong developmental focus.