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Current paper is an overview of qualitative research. It starts with discussing meaning of research and links it with a framework of experiential learning. Complexity of socio-political environment can be captured with methodologies appropriate to capture dynamism and intricacy of human life. Qualitative research is a process of capturing lived-in experiences of individuals, groups, and society. It is an umbrella concept which involves variety of methods of data collection such as interviews, observations, focused group discussions, projective tools, drawings, narratives, biographies, videos, and anything which helps to understand world of participants. Researcher is an instrument of data collection and plays a crucial role in collecting data. Main steps and key characteristics of qualitative research are covered in this paper. Reader would develop appreciation for methodiness in qualitative research. Quality of qualitative research is explained referring to aspects related to rigor, worthiness of topic in interpretivist research. This paper presents challenges of qualitative research in terms of thinking of qualitative research, doing of qualitative research, and trustworthiness.

Assessment and identification of children with emotional and behavioral disorders (EBD) is complex and involves multiple techniques, levels, and participants. While federal law sets the general parameters for identification in school settings, these criteria are vague and may lead to inconsistencies in selection and interpretation of assessment measures. Assessment practice across school settings is greatly influenced by clinical guidelines such as the DSM-IV, which more specifically defines emotional and behavioral disorders and highlights the issue of co-morbidity. Before a student is assessed for special education eligibility under the IDEIA category of emotional disturbance, screening techniques and pre-referral interventions are needed. Positive Behavioral Supports and Response to Intervention models provide empirically supported frameworks for establishing the need for formal psychological assessment. Collaboration among members of the multidisciplinary team, including parents, helps to ensure that identification and intervention efforts have ecological validity. Tests and techniques vary considerably, but developmental histories, interviews, observations across settings, and behavioral checklists and rating scales are recommended, along with cognitive and achievement testing. While problems exist in the reliability and validity of projective techniques, they continue to be used in school-based assessment for EBD. Multitrait, multisetting, and multimethod approaches are essential for culturally fair assessment and reduction of bias in identification and placement.

Purpose: This study explores the perspectives of data experts (DXs) and refugees on the algorithms used by law enforcement officers and focuses on emerging insecurities. The authors take police risk-scoring algorithms (PRSA) as a proxy to examine perceptions on algorithms that make/assist sensitive decisions affecting people’s lives.

Methodology/approach: In-depth interviews were conducted with DXs (24) in Estonia and refugees (19) in Estonia and Turkey. Using projective techniques, the interviewees were provided a simple definition of PRSA and a photo to encourage them to share their perspectives. The authors applied thematic analysis to the data combining manual and computer-aided techniques using the Maxqda software.

Findings: The study revealed that the perspectives on PRSA may change depending on the individual’s position relative to the double security paradox surrounding refugees. The use of algorithms for a sensitive matter such as security raises concerns about potential social outcomes, intentions of authorities and fairness of the algorithms. The algorithms are perceived to construct further social borders in society and justify extant ideas about marginalized groups.

Research limitations: The study made use of a small population sample and aimed at exploring perspectives of refugees and DXs by taking PRSA as the case without targeting representativeness.

Originality/value: The study is based on a double security paradox where refugees who escape their homelands due to security concerns are also considered to be national security threats. DXs, on the other hand, represent a group that takes an active role in decisions about who is at risk and who is risky. The study provides insights on two groups of people who are engaged with algorithms in different ways.

This paper focuses on customer value analysis and measurement, framing customer value management as one of the main antecedents of the company value-creation process. The paper builds on three main pillars. First, the paper highlights the critical role of customer value in business-to-business markets, focusing on the links between the company's ability to manage customer value-creation processes and the positive financial and economic outcomes generated by loyalty effects. Secondly, the paper develops key analytical stages for an understanding of customer value. The focus is on the customer value-chain concept, including consideration of the customer information and acquisition process and its decision rules. Third, the paper illustrates the measurement process, offering an organizational framework for selecting the most suitable method for measuring perceived customer value. The methodological alternatives range from desk measures (e.g., technical computation of the total cost of ownership (TCO)) to field analysis, like those considered under both compositional and the decomposition approaches (e.g., conjoint analysis). The paper concludes with remarks on the managerial implications of these measures, as well as offering suggestions for further research on value for the customer.

This chapter describes the scenario technique used for the integrative methodological approach (IMA) of the German global change project GLOWA Elbe. It is outlined how regional scenarios are systematically derived to analyze water use conflicts and their resolution in the context of global change for the German Elbe river basin. Through the combination of frameworks of development and policy strategies a consistent set of developmental scenarios can be generated that makes it possible to examine the regional impact of policy strategies under conditions of different future global change development paths. The scenario analysis of the framework of development starts on the global level with qualitative IPCC storylines, translates them to the regional level, and quantifies their regional effects by means of modeling and statistical estimation methods. The policy strategies are derived in close cooperation with regional stakeholders.