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In this chapter, the authors discuss how visual artifacts may support the analysis and interpretation of qualitative data in organization studies. They draws on their own experience as well as other scholars’ published work to explore the distinctive affordances of visual forms. In particular, the authors identify four roles – namely “mapping,” “analyzing,” “conceptualizing,” and “communicating” – that visual artifacts play to help us move from raw qualitative data to a compelling conceptual product.

Specifically, the use of visuals for “mapping” involves directly coding data into visual forms such as cognitive maps, flow charts or relational diagrams, an approach that may offer a useful complement to traditional verbal coding. Using visuals for “analyzing” implies either comparing, aggregating or decomposing previously constructed visual maps, or drawing directly on verbal data to develop visuals such as analytical flow charts, process replication maps, and trend charts. Using visuals for “conceptualizing” involves rising above the data to develop more abstract representations of concepts and relationships, while maintaining recognizable connections to empirical phenomena. While conceptual models can take a wide variety of forms, the authors illustrate, in particular, the use of visuals to represent linear, dialectic and multi-level process theories. Finally, the authors consider the importance of visualizations for “communicating” insights as well as for developing them, and the inextricable linkages between the two.

The authors conclude by discussing some of the strengths and weaknesses of visualization and by considering how new technologies may offer further possibilities for useful and insightful visual representations of qualitative data that can enhance theory-building.

The purpose of this study is to propose a new mapping tool called Circular Value Stream Mapping (C-VSM) that combines Circular Economy principles with Lean tools to enhance sustainability performance in operations.

To develop the C-VSM tool, the researchers conducted a literature review and a focus group. The tool was then applied to two real case studies in the agri-food sector, specifically analyzing an artichoke and olive oil producer, to assess its validity and effectiveness.

The study introduces the Circular Resource Box (CRB) as a key innovation in the C-VSM tool. This visual representation effectively captures resource circularity and how resources and wastes are managed, making it easy to identify circularity in the production process. By combining qualitative and quantitative information with this visual representation, companies can identify improvement opportunities aligned with the CE.

The research is limited in scope as it focuses on the application of the C-VSM tool in the agri-food sector. Further research could explore its applicability in other industries and settings to understand its broader impact.

The C-VSM tool provides practical benefits to companies seeking to transition from linear to circular production processes. It enables practitioners to identify opportunities to reduce environmental impacts and optimize production operations in line with CE.

The introduction of the C-VSM tool is a novel approach that bridges the gap between Lean Manufacturing and CE concepts, advancing the understanding of how CE thinking can be effectively implemented in operations.

The importance of physical assets has been increasingly recognized in recent decades. The significant returns on small improvements in overall equipment effectiveness (OEE) justify investment in the management of physical assets, but the wide variation of OEE across firms raises a question: “Why do these differences persist despite a high return on investments to maximize OEE?”. To address this question the dynamic processes that control the evolution of OEE through time need to be better understood. This paper aims to answer this question.

Building on insights from system dynamics and strategy literature, the paper maps the reinforcing feedback loops governing the maintenance function and its interactions with various elements in a firm. Building on strategy literature it hypothesizes that these loops can explain wide variations in observed persistent variations in OEE among otherwise similar firms. The paper draws on previous literature, extensive case studies and consulting projects to provide such mapping using the qualitative mapping tools from system dynamics.

The research outlines several reinforcing loops; once active, any of them could lead a firm towards a problematic mode of operation where reactive maintenance, poor morale, and a culture of fire‐fighting dominate. Actions taken to fix problems in the short‐run often activate vicious cycles, erode the capability of the organization over the long run, and lead to a lower OEE.

Knowing the factors affecting the asset management function of a plant increases the plant's safety and limits its environmental hazards.

Some of the common dynamics of organizations' asset management practices are illustrated and modeled. The strategic importance of OEE and its effect on companies' market capitalization is demonstrated.

The purpose of this paper is to address the limitations of conventional risk matrix based tools such that both positive and negative connotation of uncertainty could be captured within a unified framework that is capable of modeling the direction and strength of causal relationships across uncertainties and prioritizing project uncertainties as both threats and opportunities.

Theoretically grounded in the frameworks of Bayesian belief networks (BBNs) and interpretive structural modeling (ISM), this paper develops a structured process for assessing uncertainties in projects. The proposed process is demonstrated by a real application in the construction industry.

Project uncertainties must be prioritized on the basis of their network-wide propagation impact within a network setting of interacting threats and opportunities. Prioritization schemes neglecting interdependencies across project uncertainties might result in selecting sub-optimal strategies. Selection of strategies should focus on both identifying common cause uncertainty triggers and establishing the strength of interdependency between interconnected uncertainties.

This paper introduces a novel approach that integrates both facets of project uncertainties within a project uncertainty network so that decision makers can prioritize uncertainty factors considering the trade-off between threats and opportunities as well as their interactions. The ISM based development of the network structure helps in identifying common cause uncertainty triggers whereas the modeling of a BBN makes it possible to visualize the propagation impact of uncertainties within a network setting. Further, the proposed approach utilizes risk matrix data for project managers to be able to adopt this approach in practice. The proposed process can be used by practitioners while developing uncertainty management strategies, preparing risk management plans and formulating their contract strategy.

The purpose of this paper is to propose a practical method to elicit – in a manner grounded in fact – the “as is” supply chain strategy that a business unit currently has in place. It also proposes a framework to represent the supply chain strategy of a business unit in a clear and actionable manner.

A framework to represent the supply chain strategy of a business unit was developed through inductive theory generation. A method to elicit the current, “as is” supply chain strategy of a business unit was developed through collaborative management research projects and validated by several third-party projects.

In different projects – many conducted by third parties – the method was found to be a useful approach to elicit the “as is” supply chain strategy of a business unit. Practitioners found value in representing a supply chain strategy as a conceptual system serving as a logical bridge between the overall strategy and the supply chain operations of the business units.

The proposed framework may have limited scalability beyond a single business unit. The proposed method may be less useful when the supply chain strategy is undergoing a dramatic transformation, or when the participants from the company are either not fully engaged in the exercise or knowledgeable about the strategic rationale behind activities.

The paper provides an innovative approach to tap into the tacit knowledge of the organization to reveal the patterns of decisions underpinning its current supply chain strategy and to characterize the supply chain strategy of a business unit as a conceptual system.

Presents a case study in systems modelling for product improvement in a large manufacturing company. Summarizes the background to and purpose of systems modelling as a change management tool as a prelude to introducing the case and its use in understanding a particular paradox.

This paper aims to develop a novel theoretical technology acceptance model, namely, for predicting acceptance of the trending technology of intelligent contracts (iContracts) in construction, which aims to integrate the data from emerging cyber-physical systems being introduced to the sector through the industry 4.0 revolution. This model includes main dimensions and critical contributing factors to assess the readiness for the iContract concept within the construction contract environment.

Through an extensive literature review, the structure of a unique theoretical technology acceptance model for iContract implementation, within construction, was developed iContract acceptance model (iCAM). Relevant themes were assessed through the lens of the technology acceptance model framework and the four accepted dimensions of the technology readiness index (TRI) concept. The main components of the model were examined with selected practitioners, with relevant experience and understanding of the iContract concept, with thematic mapping of the discussions correlated back to 12 specific iContract contributing constructs of the four adapted TRI dimensions.

The paper contributes to the body of knowledge by proposing a novel iCAM for a trending technology based on the specific requirements of iContract adoption. The interviews show that while the desire to digitalise the contractual environment exists, the readiness of the sector for such a disruptive change is unknown.

The findings and proposed conceptual iCAM offers a lens for the further development of the iContract concept by assisting practitioners to forecast digital readiness of the contract process in construction.

This study offers a unique and theoretical framework, in an embryonic field, for predicting the success of iContract implementation within construction organisations through the digital, industry 4.0 and revolution.

The purpose of this paper is to present the findings of a doctoral thesis aimed at identifying how project managers orchestrate ambidexterity (the achievement of both exploitation of existing knowledge and exploration of new knowledge) at the level of the project.

The research reported on here initially involved a systematic literature review of the theoretical and empirical work on ambidexterity. This was followed by a two‐stage empirical investigation. The first stage involved a set of interviews with project managers in a global IT‐services firm to identify the nature of ambidexterity in their work using the lens of intellectual capital. The second stage comprised eight case studies of projects to determine the practices by which project‐level ambidexterity could be achieved.

The research showed that at the working level, project ambidexterity is a more complex concept than the existing high‐level theorisations would suggest. The key findings of the research reported on here were that the resources used to enable ambidexterity (human, social and project capital) were interwoven with one another and also with the processes of exploitation and exploration. Two configurations of ambidexterity (“distributed” and “point”) were identified, together with five managerial practices that underpin the attainment of project‐level ambidexterity. These were investigated using “parallel‐coding” of the data to gain greater insight.

This identifies the “how” of ambidexterity in project environments, and offers managers a new way of conceptualising their work in terms of exploitation and exploration in their day‐to‐day activities.

Previous empirical studies of ambidexterity have been focused mostly at the organisational level, using primarily quantitative techniques. This qualitative study has revealed the nature of ambidexterity in complex, working project environments.

Considers alternative types of computer models designed to assist decision makers on questions of site location. Relates to a larger scale research project which aims to examine the necessary requirements for computers to provide practical decision support. It involves comparing a wide range of modelling techniques, with a view to establishing their relative strengths and the conditions under which each would be the most appropriate choice. Discusses the range of modelling techniques available and provides a more detailed review of one particular model which combines a “conventional” approach, based on algebraic equations, with an expert systems approach.

This paper aims to illustrate how narrative research techniques can be employed to promote greater understanding of young people's experiences of progress in residential alcohol and other drug treatment.

Narrative inquiry is used to explore client understandings of what characterises progress in treatment for young people attending a residential detoxification and a residential rehabilitation service in Perth, Western Australia. This article focuses on stories of progress collected through in‐depth qualitative interviews, observation and participation with clients of the two services, over a five‐month period.

Analysis of data revealed that young people were able to vividly describe their progress through treatment, and their drug taking trajectories can be conceptualised along five stages. The authors prepared narrative accounts to illustrate the features characteristic of each stage as identified by the young people. These composite narratives, written from the perspectives of young people, are presented in this article.

Clients’ own perceptions of their journeys through drug treatment might enable staff of such services to collaborate with the young person, in shaping and positively reinforcing alternative life‐stories; from those of exclusion and disconnection, to narratives of opportunity, inclusion and possibility.

Harmful adolescent drug and alcohol use is on the rise in Australia and elsewhere. However, our knowledge of how young people experience progress through residential treatment for substance use is limited. This paper highlights how creating narratives from young people's own stories of progress can broaden our knowledge of “what works” in residential youth alcohol and other drug treatment services.