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In the current urban and increasingly digital/information era, the service of property management towards residents is of key importance to the well-being of society, which is especially well reflected in its role during the COVID-19 pandemic in China. However, professional knowledge management (KM) has yet to be applied to the daily operation of the property management companies in this sector. The authors posit that introduction of KM concepts to property management at this time would significantly help facilitate the transition of traditional property management towards a higher and more effective value-added service model. From the perspective of KM, this study aims to offer both a theoretical and practical analysis of such a novel business model for companies in the property management industry.

Given the current status quo of property management, the authors integrate theories from both KM and information-digital management to qualitatively analyse the challenges and difficulties companies are facing and importantly offer practical suggestions for the centralization, digital-information platform establishment and service innovation.

Following the analysis of KM and digital-information modeling, the authors identify three main challenges facing property management services offered in the current digital society including market fragmentation, lack of digital platforms and the absence of a unitary service model. Therefore, the authors propose strategic solutions to resolve these aforementioned problems. Specifically, the authors suggest centralizing property management service, the establishment of a KM-based digital platform and the upgrading of the service model, towards offering a new impetus for the development of companies in property management.

The authors offer essential guidelines derived from knowledge and information management and explore their implications both from a theoretical, as well as pragmatic/practical perspective that overall would support property management companies’ crucial transition from the traditional service model to a more digital-based foundation, and hence, provide a higher value-added service for the residents.

The current study is one of the first attempts to analyse property management services from the perspective of KM with digital transformation enabling its transition to an information-based internet of things infrastructure. The study not only offers practical guidance to the business of property management but importantly, also contributes to the theoretical underpinnings of KM especially as related to secure serviceability, well-being, security and efficiency of the residential environment by integrating people, place, process and technology.

The purpose of this study is to explore a signal processing method to improve the angular rate accuracy of micro-electro-mechanical system (MEMS) gyroscope by combining numerous gyroscopes.

To improve the dynamic performance of the signal processing method, the interacting multiple model (IMM) can be applied to the fusion of gyroscope array. However, the standard IMM has constant Markov parameter, which may reduce the model switching speed. To overcome this problem, an adaptive IMM filter is developed based on the kurtosis of the gyroscope output, in which the transition probabilities are adjusted online by utilizing the dynamic information of the rate signal.

The experimental results indicate that the precision of the gyroscope array composed of six gyroscopes increases significantly and the kurtosis-based adaptive Markov parameter IMM filter (K-IMM) performs better than the baseline methods, especially under dynamic conditions. These experiments prove the validity of the proposed fusion method.

The proposed method can improve the accuracy of MEMS gyroscopes without breakthrough on hardware, which is necessary to extend their utility while not restricting the overwhelming advantages.

A K-IMM algorithm is proposed in this paper, which is used to improve the angular rate accuracy of MEMS gyroscope by combining numerous gyroscopes.

The significance of smart mobility practices in shaping cities from a smart perspective has grown in recent years, influencing policies and the choices made by inhabitants. This transformation has led to the emergence of novel services and strategies, creating a new, vibrant and highly personalised urban environment that caters to the needs and preferences of both local residents and visitors. The purpose of this study is to evaluate the influence of smart mobility practices on tourism flows in cities, considering the moderating effect of airport activities on this relationship.

Using a generalised method of moments estimation and focusing on 20 Italian cities over an eight-year period, the authors highlight the current relationship between smart mobility practices and tourism flows. Moreover, the authors demonstrate that the yearly advancement of airports positively moderates this relationship.

The findings indicate a significant relationship between smart mobility practices in modern cities and tourism inflows because they influence the development of tourism services and emerging trends such as smart tourism and smart destinations. Furthermore, airport activities as a proxy for city openness play a crucial role in this link. The study shows that airports have an incremental impact on tourism and on the relationship between tourism and sustainable practices.

The limitations of this quantitative approach include the focus on a single country, the challenge of measuring the development of smart mobility practices due to a lack of standardised variables and the need for future research to expand the sample to different countries in relation to tourism inflows.

This study has practical implications for policymakers and governance in their task of effectively coordinating internal smart mobility practices and managing incoming tourism flows.

This study has social implications, highlighting the need for policymakers and governance to address the societal impacts of smart mobility practices and tourism inflows, ensuring inclusive and sustainable outcomes for local communities.

This study contributes to the existing literature as one of the first attempts to examine the interplay between smart mobility practices in smart cities and tourism flows. Furthermore, it emphasises the role of airports in this relationship, highlighting how the interaction between these variables benefits both stakeholders.

This paper aims to understand the impact of smart working on employees’ quality of life. The service-dominant logic indicates that key actors, including employees, are resource integrators. This empirical study contributes to the current knowledge of transformative service by expounding on smart working practices and their relationship with self-efficacy and, ultimately, quality of life of employees.

This study contends that smart working enhances employees’ self-efficacy. The current research uses conservation of resources (COR) theory as a basis in hypothesizing that self-efficacy serves as a key resource, which can stimulate workplace creativity, job satisfaction and quality of life. An onsite survey is conducted among employees who have been involved in smart working in the travel agency context.

Smart working has a positive effect on self-efficacy, which positively influences workplace creativity, job satisfaction and quality of life. Workplace creativity enhances job satisfaction but does not influence quality of life. Job satisfaction boosts quality of life, which is important to tourism services and their employees amid various crises.

Consistent with COR theory, the immediate recommendation to managers is to invest in smart working, which can lead to employees’ creativity, job satisfaction and quality of life.

To the best of the authors’ knowledge, this empirical study is the first to assess the viability of smart working in the travel agency context. Smart working offers positive outcomes, such as convenience for employees to work independently, improving workplace creativity, job satisfaction and quality of life. Travel agencies are mainly categorized as small and medium enterprises (SMEs). In the future, SMEs may also introduce smart working that can eventually become their competitive advantage to retain talented employees.

旅行社中的智慧办公与员工的生活质量

本文旨在了解智慧办公对员工的影响.服务主导逻辑表明, 员工等关键人物是资源整合者。本文通过实证研究揭示了智慧办公实践及其与员工自我效能和生活质量的关系, 对现有转型服务知识做出贡献。

本研究认为智慧办公可以提高员工的自我效能。基于资源守恒理论(COR), 本研究假设自我效能是激发职场创造力、工作满意度和生活质量的关键因素, 对旅行社中参与智慧办公的员工进行了现场调查。

智慧办公对自我效能有正向影响, 同时自我效能对职场创造力、工作满意度和生活质量均产生正向影响。职场创造力能够提高工作满意度, 但对员工的生活质量不起作用。另外, 工作满意度有利于提升生活质量, 这对面临各种危机的旅游企业和员工具有重要意义。

根据COR理论, 即刻建议管理者投资推行智慧办公, 从而提升员工的创造力, 工作满意度和生活质量。

这一实证研究首次尝试评估旅行社中推行智慧办公的可行性。智慧办公可带来多种积极效果, 如为员工独立工作提供便利, 提升员工的职场创造力、工作满意度和生活质量等。旅行社属于中小型企业(SMEs)。未来, 中小型企业同样可尝试引入智慧办公, 这将成为其留住优秀员工的竞争优势。

关键词：智慧办公, 公平评估, 自我效能, 创造力, 自主, 生活质量

文章类型： 研究型论文

El trabajo inteligente en las agencias de viajes y la calidad de vida de los empleados

Resumen

Este artículo tiene como objetivo entender el impacto del trabajo inteligente en la calidad de vida de los empleados. Basándose en la lógica de servicio dominante, los actores clave, incluidos los empleados, son integradores de recursos. Este estudio empírico contribuye al conocimiento actual de lo que constituye un servicio transformador al exponer prácticas laborales inteligentes y su relación con la autoeficacia y, en última instancia, la calidad de vida de los empleados.

Este estudio sostiene que el trabajo inteligente mejora la autoeficacia de los empleados. Plantea la hipótesis de que la autoeficacia sirve como un recurso clave que puede estimular la creatividad en el lugar de trabajo, la satisfacción laboral y la calidad de vida utilizando la teoría de la conservación de recursos. Se ha realizado una encuesta in situ entre los empleados que han llevado a cabo trabajo inteligente en el contexto de la agencia de viajes.

El trabajo inteligente tiene un efecto positivo en la autoeficacia que influye positivamente en la creatividad en el lugar de trabajo, la satisfacción laboral y la calidad de vida. La creatividad en el lugar de trabajo mejora la satisfacción laboral, pero no influye en la calidad de vida. La satisfacción laboral mejora la calidad de vida, lo que es importante tanto para los servicios turísticos como para sus empleados durante las crisis.

De acuerdo con la teoría de la conservación de recursos, la recomendación inmediata a los gerentes es invertir en un trabajo inteligente que pueda conducir a la creatividad, la satisfacción laboral y la calidad de vida de los empleados.

Este estudio empírico es el primero del que tengamos constancia en evaluar la viabilidad del trabajo inteligente en el contexto de la agencia de viajes. El trabajo inteligente ofrece beneficios, como la posibilidad de que los empleados trabajen de forma independiente, mejorando así la creatividad profesional, la satisfacción laboral y la calidad de vida. Las agencias de viajes se incluyen principalmente en la categoría de pequeñas y medianas empresas (pymes). En el futuro, las pymes también pueden introducir el trabajo inteligente, que puede llegar a convertirse en su ventaja competitiva para retener a los empleados con talento.

Trabajo inteligente, Equidad en las valoraciones, Autoeficacia, Creatividad, Autonomía, Calidad de vida

The purpose of this paper is to study starvation in grease-lubricated finite line contacts and to understand film-forming mechanisms of grease-lubricated finite line contacts.

A multiple-contact optical elastohydrodynamic (EHL) test rig is constructed to investigate the influences of lubricant properties on film thickness and lubrication conditions at different working conditions. The film thickness is calculated according to the relative light intensity principle. The degree of starvation is evaluated by the air–oil meniscus distance and the corresponding film thickness.

The experimental results show that for greases with high-viscosity base oil, the high-frequency fluctuation of film thickness is observed in low-speed operating conditions. Reducing the viscosity of the base oil and improving running speed can weaken the fluctuation of film thickness. The degree of starvation increases with increasing base oil viscosity, rolling speed and the crown drop. In addition, reducing the replenishment time by reducing the gap between the rollers also can increase the degree of starvation.

Starvation is often to occur in finite line contacts, such as roller bearings and gears; there are still limited finite line contact EHL test rigs, much less multiple-contact optical test rigs. Therefore, the present work is undertaken to construct the multiple-contact test rig and to evaluate the mechanism of starvation in finite line contacts.

The purpose of this paper is to analyze the historical pattern of environmental cost due to grain production in China and to provide further implications of technologies and policies for the transformation of China’s agricultural development toward sustainable intensification.

The data sets about grain production, arable land and chemical fertilizer use in China were collected from FAO, NBSC, and IFA. Greenhouse gas emissions were estimated using life cycle assessments. The policies concerning grain production and the environment were collected from the Ministry of Agriculture, and the State Council of China.

China has produced enough food to feed its growing population, but has neglected the resource-environmental costs of grain production since 1978. Consequently, China’s grain production is always accompanied with a high cost of resource and environment sustainability. However, from 2006 to 2015, the growth rate of grain production has surpassed that of chemical fertilizer consumption, resulting in improvement in nutrient use efficiency and decreasing trends of environmental cost for grain production. This could be partially attributed to technology innovations, such as Soil-Testing and Fertilizer-Recommendations (STFR), soil quality and crop management improvement, and so on, and policy supports (policies of STFR, soil quality improvement, and high-yield construction). This indicated that China’s grain production is starting to transform from high-input and high-output model to “less for more.”

This study is the first to determine the detailed, historical role of technological innovation and agri-environmental policy on the sustainability of grain production in China. The findings should have significant implications for technology and policy for the transformation of China’s agriculture development to sustainable intensification.

Wealth Management Products (WMPs) are the largest and most crucial component of China's Shadow banking, which are off the balance sheet and considered as a substitute for deposits. Commercial banks in China are involved in the issuance of WMPs mainly to; evade the regulatory restrictions, move non-performing loans away from the balance sheet, chase the profits and take advantage of yield spread (the difference between WMPs yield and deposit rate).

In this study, the authors investigate what bank related characteristics and needs; influenced and prompted the issuance of WMPs. By using a quarterly panel data from 2010 to 2019, this study performed the fixed effects approach favored by the Hausman specification test, and a feasible generalized least square (FGLS) estimation method is employed to deal with any issues of heteroscedasticity and auto-correlation.

This study found that there is a positive and significant association between the non-performing loan ratio and the issuance of WMPs. Moreover, profitability and spread were found to play an essential role in the issuance of WMPs. The findings of this study suggest that WMPs are issued for multi-purpose, and off the balance sheet status of these products makes them very lucrative for regulated Chinese commercial banks.

Non-guaranteed WMPs are considered as an item of shadow banking in China, as banks do not consolidate this type of WMPs into their balance sheet; due to that reason, there is no individual bank data available for the amount of WMPs. The authors use the number of WMPs issued by banks as a proxy for the bank's exposure to the WMPs business.

From a regulatory perspective, this study helps regulators to understand the risk associated with the issuance of WMPs; by providing empirical evidence that Chinese banks issue WMPs to hide the actual risk of non-performing loans, and this practice could mislead the regulators to evaluate the bank credit risk and loan quality. This study also identifies that Chinese banks issue WMPs for multi-purpose; this can help potential investors to understand the dynamics of WMPs issuance.

This research is innovative in its orientation because it is designed to investigate the less explored wealth management products (WMPs) issued by Chinese banks. This study's content includes not only innovation but also contributes to the existing literature on the shadow banking sector in terms of regulatory arbitrage. Moreover, the inclusion of FGLS estimation models, ten years of quarterly data, and the top 30 Chinese banks (covers 70% of the total Chinese commercial banking system's assets) make this research more comprehensive and significant.

With the increasing importance of e-commerce to the economy and people's lives, user-generated content, such as electronic word-of-mouth (eWOM) represented by online reviews, has exploded. On one hand, it is of great significance for review consumers (readers) to identify high-quality ones from a large number of existing reviews to assist their purchase decision. On the other hand, how to use appropriate strategies to make their published reviews more concerned by others is also important to review generators (reviewers). The purpose of this study is to understand the comprehensive relationship among review characteristics, review helpfulness and receiver attention.

This study uses the online movie reviews obtained from the most popular review platform in China to conduct multiple empirical analyses.

The results show that the review helpfulness plays a mediating role between the emotional characteristics of online reviews and the receiver attention, and such a mediating role is more significant among reviewers with rich review expertise. The reviewer's expertise also moderates the impact of review emotions on review helpfulness.

This work studies eWOM receiver involvement, which can ultimately impact product sales, but seldom be investigated in eWOM domain. Therefore, this research can enrich studies on eWOM and provide valuable practical implications as well.

This study investigates how social interaction-oriented content in broadcasters' live speech affects broadcast viewers' purchasing and gift-giving behaviors and how broadcaster popularity moderates social interaction-oriented content's effect on the two different behaviors in live-streaming commerce.

A research model was proposed and empirically tested using a panel data set collected from 537 live streams via Douyin (the Chinese version of TikTok), one of the most popular live broadcast platforms in China. A fixed-effects negative binomial regression model was used to examine the proposed research model.

This study's results show that social interaction-oriented content in broadcasters' live speech has an inverted U-shaped relationship with broadcast viewers' purchasing behavior and shares a positive linear relationship with viewers' gift-giving behavior. Furthermore, broadcaster popularity significantly moderates the effect of social interaction-oriented content on viewers' purchasing and gift-giving behaviors.

This research enriches the literature on live-streaming commerce by investigating how social interaction-oriented content in broadcasters' live speech affects broadcast viewers' product-purchasing and gift-giving behaviors from the perspective of broadcast viewers' attention. Moreover, this study provides some practical guidelines for developing live speech content in the live-streaming commerce context.