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Article

Fanbo Meng, Xitong Guo, Zeyu Peng, Qiang Ye and Kee-Hung Lai

Mobile health (mHealth) services are considered an important means of relieving the problems of the aging population. The efficiency of mHealth services can be enhanced by…

Abstract

Purpose

Mobile health (mHealth) services are considered an important means of relieving the problems of the aging population. The efficiency of mHealth services can be enhanced by engaging more elderly users and guaranteeing their continued use. However, limited attention has been directed toward investigating elderly users' continuance intention regarding mHealth services. The purpose of this paper is to explain elderly users' continuance intention by investigating the contingent role of technology anxiety and health anxiety on affective trust and cognitive trust.

Design/methodology/approach

Survey data were collected from 232 elderly users to verify the research model and hypotheses based on structural equation modeling (SEM).

Findings

This study revealed that both affective and cognitive trust enhance elderly users' continuance intention regarding their use of mHealth services. Health anxiety strengthens the effect of cognitive trust but weakens the effect of affective trust with regard to continuance intention. Furthermore, technology anxiety strengthens the effect of affective trust but not the effect of cognitive trust with regard to continuance intention.

Originality/value

This study is one of the first to examine elderly users' continuance intention regarding mHealth services use from the perspective of affective and cognitive trust, thus enriching the extant literature on the use of mHealth services. Additionally, this study sheds light on the contingent effects of technology anxiety and health anxiety on affective and cognitive trust, which have been neglected by previous research.

Details

Information Technology & People, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-3845

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Article

Ziqiong Zhang, Qiang Ye and Rob Law

This study aims to examine whether and how hotel class, attributes of the room, quality, location, cleanliness, and service influence room rates in hotels.

Abstract

Purpose

This study aims to examine whether and how hotel class, attributes of the room, quality, location, cleanliness, and service influence room rates in hotels.

Design/methodology/approach

Regression models were developed for the hotel industry and for various grades of hotels.

Findings

Using data from New York, empirical findings suggest that room quality and location are important determinants of room price for the industry, but attributes that can influence room rates differ greatly among hotel segments.

Practical implications

Hotels can reap benefits from understanding customers' specific expectation of a market segment and seeking to provide amenities accordingly.

Originality/value

The quality of hotel attributes is evidenced through customer reviews on a travel advice website. The theory of the hierarchy of needs is supported in the hotel industry, namely, the ascending order of accommodation needs are the quality of a room, location, and service.

Details

International Journal of Contemporary Hospitality Management, vol. 23 no. 7
Type: Research Article
ISSN: 0959-6119

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Article

Zhao Duan, Yajuan He and Yuan Zhong

Based on the text mining tools, this paper aims to propose a new method to evaluate the subjectivity and objectivity of corporate social responsibility information disclosure.

Abstract

Purpose

Based on the text mining tools, this paper aims to propose a new method to evaluate the subjectivity and objectivity of corporate social responsibility information disclosure.

Design/methodology/approach

The authors build up a text subjectivity evaluation model of corporate social responsibility reports through meta-analysis; a text mining is conducted to all sample CSR reports released by Chinese listed companies untill March 2016[1]. Furthermore, the authors made an overall and quantitative analysis of the situation which contained changing state, characteristics and abnormal value on the subjectivity and objectivity of information disclosure.

Findings

The results show that the subjectivity scores of social responsibility reports of Chinese listed companies are generally in a normal distribution. The diagram turns out to be a rising trend over the years and increases linearly from 2011 to 2013. Also, the industry heterogeneity and policy control are the main reasons for the formation of the differences, which are significant between different industries and different years.

Originality/value

This paper provides not only an important empirical basis for the research of corporate social responsibility but also a new idea for the non-financial information disclosure as well as objective evaluation of normative text.

Details

Nankai Business Review International, vol. 9 no. 4
Type: Research Article
ISSN: 2040-8749

Keywords

Content available
Article

Fevzi Okumus

Abstract

Details

International Journal of Contemporary Hospitality Management, vol. 23 no. 7
Type: Research Article
ISSN: 0959-6119

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Article

Munshi Afzal, Roger Lawrey and Jhalak Gope

The purpose this study is to investigate national innovation systems (NIS) using Porter’s Diamond model (PDM) by examining the five founding member nations of the…

Abstract

Purpose

The purpose this study is to investigate national innovation systems (NIS) using Porter’s Diamond model (PDM) by examining the five founding member nations of the Association of South East Asian Nations (ASEAN) namely Indonesia, Malaysia, Philippines, Singapore and Thailand, for the period 2010-2014 (WCY 2015, WDI 2015).

Design/methodology/approach

PDM of competitiveness helps us understanding a nation’s competitive position in world trade. In exploring the empirical relationship between NISs and PDM, a non-parametric approach has been applied using the Malmquist Productivity Index (MPI). This study focused on representing the PDM in a simplified manner and endeavored to understand NIS more rigorously through PDM. The study has used several innovation input-output variables to investigate the efficiency and productivity of the countries concerned. The accuracy of the study has been enhanced by the use of MPI.

Findings

PDM is found efficacious in the practice and strengthening of NIS in the context of these countries’ competitiveness. This study found unchanged Total Factor Productivity (TFP) for Philippines, Singapore and Thailand; that is technological progress is yet to be obtained. Indonesia lags both in technical and technological progress. On the other hand, Malaysia is found to be over-using the existing input-output factors of NIS.

Originality/value

Many authors have attempted to measure competitiveness and NIS separately in the context of ASEAN or other South-East Asian countries. However, as yet, no empirical investigation has been conducted to assess the competitiveness of a nation by applying NIS-based analysis according to PDM.

Details

Competitiveness Review: An International Business Journal , vol. 29 no. 4
Type: Research Article
ISSN: 1059-5422

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Article

Wei Xie and Maximilian von Zedtwitz

Through examining the development of the video compact disc player industry in China, this article aims to explore the main characteristics of world‐first innovation and…

Abstract

Purpose

Through examining the development of the video compact disc player industry in China, this article aims to explore the main characteristics of world‐first innovation and identify four success factors for innovation followers to launch world‐first products in catching‐up countries.

Design/methodology/approach

This article takes the form of a case study

Findings

The main characteristics of world‐first innovation in catching‐up countries include: from the demand side, innovation is mainly pulled by the local market, rather than technology‐push; from the supply side, innovation cannot isolate itself from the rest of the world – suppliers of key technologies in advanced countries play an important role; inter‐firm alliances are an increasingly important way to generate world‐first innovation; and downstream integration capabilities are required for followers to mix pieces of technologies together at competitive pricing. The success of followers from catching‐up countries to launch world‐first products hinges on the four critical factors: strengths of complementary assets; figuring out ways to meet local market demand without relying on large R&D spending; emphasizing untapped innovation opportunities by multinationals; and positioning themselves on the proper points of the globally coordinated network for innovation.

Originality/value

This article identifies the main characteristics of world‐first innovation and points out four success factors for innovation followers to launch world‐first products, which could be significant to managers in catching‐up countries. Findings of this paper are more relevant to large catching‐up countries such as India, Brazil, Mexico and Indonesia where a large domestic market could serve as important launch markets for the world‐first innovation.

Details

Journal of Technology Management in China, vol. 5 no. 2
Type: Research Article
ISSN: 1746-8779

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Article

Yancang Li, Chenguang Ban and Rouya Li

Ant colony algorithm is widely used in recent years as a heuristic algorithm. It provides a new way to solve complicated combinatorial optimization problems. Having been…

Abstract

Ant colony algorithm is widely used in recent years as a heuristic algorithm. It provides a new way to solve complicated combinatorial optimization problems. Having been enlightened by the behavior of ant colony's searching for food, positive feedback construction and distributed computing combined with certain heuristics are adopted in the algorithm, which makes it easier to find better solution. This paper introduces a series of ant colony algorithm and its improved algorithm of the basic principle, and discusses the ant colony algorithm application situation. Finally, several problems existing in the research and the development prospect of ACO are reviewed.

Details

World Journal of Engineering, vol. 10 no. 5
Type: Research Article
ISSN: 1708-5284

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Article

Khaldoon Nusair, Irfan Butt and S.R. Nikhashemi

While the importance of social media will continue to grow, the purpose of this study is to provide a retrospective systematic literature review of the social media…

Abstract

Purpose

While the importance of social media will continue to grow, the purpose of this study is to provide a retrospective systematic literature review of the social media research published in major hospitality and tourism journals over a specific time period.

Design/methodology/approach

The study conducted a bibliometric analysis to review the literature of 439 social media articles published in 51 hospitality and tourism journals over a 15-year time span (2002-2016).

Findings

Ulrike Gretzel authored the highest fractional citations. The results indicated that social media-related research was mostly published in top-tier journals. The International Journal of Contemporary Hospitality Management was amongst the four leading journals in terms of the percentage of published social media articles. While inter-country social media research collaborations were relatively modest, interestingly, inter-country collaborations have been steadily increasing in the past five years. Another finding indicated that social media research in hospitality and tourism journals has been predominantly quantitative. The results revealed six new areas within the consumer behaviour research theme, namely, eWOM, service recovery, customer satisfaction, brand/destination image and service quality. Finally, it is important to note that four new trends in social media research appeared between 2011 and 2016, namely, big data, netnography, Travel 2.0 and Web 2.0.

Research limitations/implications

While this study made significant contributions to the social media literature, some limitations do exist. For example, the current research excluded publications from major conferences, books, book chapters and dissertations. Additionally, it is not within the scope of this paper to take into account issues related to self-citations.

Practical implications

The results obtained from analysis contribute to a comprehensive understanding of social media research progress in hospitality and tourism. For example, evaluating the performance of individual scholars helps educational institutions to compete in the global university ranking system. Additionally, to compete for funding opportunities on the topic of social media, institutions can use citation counts to demonstrate their competitiveness. Furthermore, due to the expected future growth in the number of social media platforms, practitioners need to understand motivating factors and tourists’ needs in different countries, target market segments, age groups and cultures to create highly engaging communities around their brands.

Originality/value

To the best of the authors’ knowledge, the sample of this study synthesized the largest selection of social media articles published in hospitality and tourism journals. This is the first study to apply the fractional score at the author level, the adjusted appearance score at the university level and the average citation score at the journal and inter-country levels in the analysis. In addition, prevalent research orientations and research trends in social media made significant contributions to existing literature.

Details

International Journal of Contemporary Hospitality Management, vol. 31 no. 7
Type: Research Article
ISSN: 0959-6119

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Article

Syed Mehmood Raza Shah, Qiang Fu, Ghulam Abbas and Muhammad Usman Arshad

Wealth Management Products (WMPs) are the largest and most crucial component of China's Shadow banking, which are off the balance sheet and considered as a substitute for…

Abstract

Purpose

Wealth Management Products (WMPs) are the largest and most crucial component of China's Shadow banking, which are off the balance sheet and considered as a substitute for deposits. Commercial banks in China are involved in the issuance of WMPs mainly to; evade the regulatory restrictions, move non-performing loans away from the balance sheet, chase the profits and take advantage of yield spread (the difference between WMPs yield and deposit rate).

Design/methodology/approach

In this study, the authors investigate what bank related characteristics and needs; influenced and prompted the issuance of WMPs. By using a quarterly panel data from 2010 to 2019, this study performed the fixed effects approach favored by the Hausman specification test, and a feasible generalized least square (FGLS) estimation method is employed to deal with any issues of heteroscedasticity and auto-correlation.

Findings

This study found that there is a positive and significant association between the non-performing loan ratio and the issuance of WMPs. Moreover, profitability and spread were found to play an essential role in the issuance of WMPs. The findings of this study suggest that WMPs are issued for multi-purpose, and off the balance sheet status of these products makes them very lucrative for regulated Chinese commercial banks.

Research limitations/implications

Non-guaranteed WMPs are considered as an item of shadow banking in China, as banks do not consolidate this type of WMPs into their balance sheet; due to that reason, there is no individual bank data available for the amount of WMPs. The authors use the number of WMPs issued by banks as a proxy for the bank's exposure to the WMPs business.

Practical implications

From a regulatory perspective, this study helps regulators to understand the risk associated with the issuance of WMPs; by providing empirical evidence that Chinese banks issue WMPs to hide the actual risk of non-performing loans, and this practice could mislead the regulators to evaluate the bank credit risk and loan quality. This study also identifies that Chinese banks issue WMPs for multi-purpose; this can help potential investors to understand the dynamics of WMPs issuance.

Originality/value

This research is innovative in its orientation because it is designed to investigate the less explored wealth management products (WMPs) issued by Chinese banks. This study's content includes not only innovation but also contributes to the existing literature on the shadow banking sector in terms of regulatory arbitrage. Moreover, the inclusion of FGLS estimation models, ten years of quarterly data, and the top 30 Chinese banks (covers 70% of the total Chinese commercial banking system's assets) make this research more comprehensive and significant.

Details

Journal of Economic and Administrative Sciences, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1026-4116

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Article

Chuanmin Mi, Xiaofei Shan, Yuan Qiang, Yosa Stephanie and Ye Chen

Tour social network data that are heterogeneous contain not only the quantitative structured evaluation data, but also the qualitative non-structured data. This is a big…

Abstract

Purpose

Tour social network data that are heterogeneous contain not only the quantitative structured evaluation data, but also the qualitative non-structured data. This is a big data scenario. How to evaluate tour online review and then recommend to potential tourists quickly and accurately are important parts of social responsibility of tour companies. The purpose of this paper is to propose a new method for evaluating tour online review based on grey 2-tuple linguistic.

Design/methodology/approach

The phenomenon of “poor information” exists in some big data scenario. According to social responsibility, grey 2-tuple linguistic evaluation model for tour online review is proposed.

Findings

Tour social networks contain data that are valuable to each individual on tourism industry's value chain. Grey 2-tuple linguistic evaluation model can be used for evaluating tour online reviews. This is a systems thinking method that takes social responsibility into account.

Research limitations/implications

Due to the complex links among reviewers in social network, network mining approaches and models are expected to be added to this research in the near future.

Practical implications

Grey 2-tuple linguistic evaluation method can contribute to the future research on evaluating a variety of tour social network comment data in the real world.

Originality/value

A new evaluation method for making evaluation and recommendations based on tour social network comment information is proposed.

Details

Kybernetes, vol. 43 no. 3/4
Type: Research Article
ISSN: 0368-492X

Keywords

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