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1 – 10 of over 2000
Article
Publication date: 9 October 2007

Paulo Augusto Cauchick Miguel

The purpose of this paper is to investigate whether the use of quality function deployment (QFD) may contribute to developing innovative products. Its point of departure is the…

3526

Abstract

Purpose

The purpose of this paper is to investigate whether the use of quality function deployment (QFD) may contribute to developing innovative products. Its point of departure is the author's earlier research that investigated the application of QFD to product development in companies operating in Brazil.

Design/methodology/approach

A case study approach with companies from different industries is employed in this paper. A questionnaire was used to gather data from four companies by checking some aspects of QFD projects with regard to innovation. Typical QFD projects with respect to product typology (platform or derivative) and their level of complexity are also analysed.

Findings

The main results indicated that QFD may assist in developing innovative products, but is limited to additions to existing lines, product repositioning, and product improvement.

Research limitations/implications

One constraint was the limited number of companies and projects analysed so that replications among other samples are needed to validate current findings.

Originality/value

Although QFD is extensively explored in the literature, this paper is one of the few published studies that report and discuss the relationship between QFD and innovation.

Details

The TQM Magazine, vol. 19 no. 6
Type: Research Article
ISSN: 0954-478X

Keywords

Article
Publication date: 1 March 2000

Vivianne Bouchereau and Hefin Rowlands

Quality function deployment (QFD) is a management tool that provides a visual connective process to help teams focus on the needs of the customers throughout the total development…

8193

Abstract

Quality function deployment (QFD) is a management tool that provides a visual connective process to help teams focus on the needs of the customers throughout the total development cycle of a product or process. It provides the means for translating customer needs into appropriate technical requirements for each stage of a product/process‐development life‐cycle. It helps to develop more customer‐oriented, higher‐quality products. While the structure provided by QFD can be significantly beneficial, it is not a simple tool to use. This article outlines how techniques such as fuzzy logic, artificial neural networks, and the Taguchi method can be combined with QFD to resolve some of its drawbacks, and proposes a synergy between QFD and the three methods and techniques reviewed.

Details

Benchmarking: An International Journal, vol. 7 no. 1
Type: Research Article
ISSN: 1463-5771

Keywords

Open Access
Article
Publication date: 28 February 2023

Ahmad Hariri, Pedro Domingues and Paulo Sampaio

This paper aims to classify journal papers in the context of hybrid quality function deployment QFD and multi-criteria decision-making (MCDM) methods published during 2004–2021.

1917

Abstract

Purpose

This paper aims to classify journal papers in the context of hybrid quality function deployment QFD and multi-criteria decision-making (MCDM) methods published during 2004–2021.

Design/methodology/approach

A conceptual classification scheme is presented to analyze the hybrid QFD-MCDM methods. Then some recommendations are given to introduce directions for future research.

Findings

The results show that among all related areas, the manufacturing application has the most frequency of published papers regarding hybrid QFD-MCDM methods. Moreover, using uncertainty to establish a hybrid QFD-MCDM the relevant papers have been considered during the time interval 2004–2021.

Originality/value

There are various shortcomings in conventional QFD which limit its efficiency and potential applications. Since 2004, when MCDM methods were frequently adopted in the quality management context, increasing attention has been drawn from both practical and academic perspectives. Recently, the integration of MCDM techniques into the QFD model has played an important role in designing new products and services, supplier selection, green manufacturing systems and sustainability topics. Hence, this survey reviewed hybrid QFD-MCDM methods during 2004–2021.

Details

International Journal of Quality & Reliability Management, vol. 40 no. 10
Type: Research Article
ISSN: 0265-671X

Keywords

Article
Publication date: 10 August 2022

Mehdi Rajabi Asadabadi, Morteza Saberi, Nima Salehi Sadghiani, Ofer Zwikael and Elizabeth Chang

The purpose of this paper is to develop an effective approach to support and guide production improvement processes utilising online product reviews.

Abstract

Purpose

The purpose of this paper is to develop an effective approach to support and guide production improvement processes utilising online product reviews.

Design/methodology/approach

This paper combines two methods: (1) natural language processing (NLP) to support advanced text mining to increase the accuracy of information extracted from product reviews and (2) quality function deployment (QFD) to utilise the extracted information to guide the product improvement process.

Findings

The paper proposes an approach to automate the process of obtaining voice of the customer (VOC) by performing text mining on available online product reviews while considering key factors such as the time of review and review usefulness. The paper enhances quality management processes in organisations and advances the literature on customer-oriented product improvement processes.

Originality/value

Online product reviews are a valuable source of information for companies to capture the true VOC. VOC is then commonly used by companies as the main input for QFD to enhance quality management and product improvement. However, this process requires considerable time, during which VOC may change, which may negatively impact the output of QFD. This paper addresses this challenge by providing an improved approach.

Details

Journal of Enterprise Information Management, vol. 36 no. 1
Type: Research Article
ISSN: 1741-0398

Keywords

Article
Publication date: 1 December 2004

Lawrence P. Chao and Kosuke Ishii

To provide an advanced product definition methodology based on quality function deployment (QFD) principles to identify minimize the risks of project failures due to failure to…

5844

Abstract

To provide an advanced product definition methodology based on quality function deployment (QFD) principles to identify minimize the risks of project failures due to failure to align with the voice of the business. The methodology was developed by reviewing current design product definition and QFD tools and then applied to a number of industry‐based design projects in academia as well as an in‐depth case study at one industry organization. The tool has been well accepted for its ease and approach in both industry and academic environments and already used to help guide project management. The methodology has only been applied to limited projects in industry and advancements and improvements are still being made. A new simple but powerful tool based on QFD principles that can be readily applied to a number of current design projects; in addition, it demonstrates how the QFD method can be expanded to non‐traditional domains and systems. This paper not only identifies current product development issues but also explores a practical and proven solution to error‐proof the design process.

Details

International Journal of Quality & Reliability Management, vol. 21 no. 9
Type: Research Article
ISSN: 0265-671X

Keywords

Article
Publication date: 1 February 2003

Yoji Akao and Glenn H. Mazur

Quality Function Deployment (QFD) has been practiced by leading companies around the world since 1966. Its two‐fold purpose is to assure that true customer needs are properly…

9553

Abstract

Quality Function Deployment (QFD) has been practiced by leading companies around the world since 1966. Its two‐fold purpose is to assure that true customer needs are properly deployed throughout the design, build and delivery of a new product, whether it be assembled, processed, serviced, or even software, and to improve the product development process itself. This paper describes the evolution of the method, its current best practice, and proposals for future direction, not only to log its history and key players correctly, but also to convey the richness and depth of the applications throughout multiple industries.

Details

International Journal of Quality & Reliability Management, vol. 20 no. 1
Type: Research Article
ISSN: 0265-671X

Keywords

Article
Publication date: 23 October 2009

Ying‐Chin Ho and Chih‐Hsin Lin

The problem that original design manufacturing (ODM) companies encounter with the request for quotation (RFQ) process is that there is no effective and efficient methodology for…

1550

Abstract

Purpose

The problem that original design manufacturing (ODM) companies encounter with the request for quotation (RFQ) process is that there is no effective and efficient methodology for them to formulate accurate and profitable RFQs. The purpose of this paper is to present a quality function deployment (QFD)‐, concurrent engineering (CE)‐, and target costing‐based methodology for ODM companies to formulate accurate and profitable RFQs.

Design/methodology/approach

From eight Taiwan electronics ODM companies, 15 people are interviewed to understand their current methods for formulating RFQs and the problems of these methods. Based on the interview results, it was decided to make use of the merits of QFD, CE, and target costing by integrating them into the proposed methodology.

Findings

A case study is presented to illustrate a successful application of the proposed methodology in a case company. The case study shows integrating QFD, CE, and target costing into the proposed methodology allows the authors to effectively and efficiently formulate an accurate and profitable RFQ for the case company.

Research limitations/implications

The interview sample quantity of this study is limited to eight Taiwan electronics companies, which is insufficient to represent all ODM companies in various industries. For the future research, it is suggested researchers collect more samples from different industries in order to verify the effectiveness of the proposed methodology in ODM companies from different industries.

Originality/value

This paper aims to integrate QFD, CE, and target costing to come up with a systematic ten‐step approach that can accurately formulate the three parts of an RFQ: the product specifications proposal, the product price quotation, and the product development schedule. By adopting this methodology, ODM companies can provide accurate and profitable RFQs to ODM customers, thus increasing their chances of obtaining ODM business.

Details

Journal of Manufacturing Technology Management, vol. 20 no. 8
Type: Research Article
ISSN: 1741-038X

Keywords

Article
Publication date: 10 May 2019

Fatemeh Shaker, Arash Shahin and Saeed Jahanyan

The purpose of this paper is to propose an integrative approach for improving failure modes and effects analysis (FMEA).

1012

Abstract

Purpose

The purpose of this paper is to propose an integrative approach for improving failure modes and effects analysis (FMEA).

Design/methodology/approach

An extensive literature review on FMEA has been performed. Then, an integrative approach has been proposed based on literature review. The proposed approach is an integration of FMEA and quality function deployment (QFD). The proposed approach includes a two-phase QFD. In the first phase, failure modes are prioritized based on failure effects and in the second phase, failure causes are prioritized based on failure modes. The proposed approach has been examined in a case example at the blast furnace operation of a steel-manufacturing company.

Findings

Results of the case example indicated that stove shell crack in hot blast blower, pump failure in cooling water supply pump and bleeder valves failed to operate are the first three important failure modes. In addition, fire and explosion are the most important failure effects. Also, improper maintenance, over pressure and excess temperature are the most important failure causes. Findings also indicated that the proposed approach with the consideration of interrelationships among failure effects, failure mode and failure causes can influence and adjust risk priority number (RPN) in FMEA.

Research limitations/implications

As manufacturing departments are mostly dealing with failure effects and modes of machinery and maintenance departments are mostly dealing with causes of failures, the proposed model can support better coordination and integration between the two departments. Such support seems to be more important in firms with continuous production lines wherein line interruption influences response to customers more seriously. A wide range of future study opportunities indicates the attractiveness and contribution of the subject to the knowledge of FMEA.

Originality/value

Although the literature indicates that in most of studies the outcomes of QFD were entered into FMEA and in some studies the RPN of FMEA was entered into QFD as importance rating, the proposed approach is a true type of the so-called “integration of FMEA and QFD” because the three main elements of FMEA formed the structure of QFD. In other words, the proposed approach can be considered as an innovation in the FMEA structure, not as a data provider prior to it or a data receiver after it.

Details

International Journal of Quality & Reliability Management, vol. 36 no. 8
Type: Research Article
ISSN: 0265-671X

Keywords

Article
Publication date: 1 April 2006

Andreas Herrmann, Frank Huber, René Algesheime and Torsten Tomczak

Quality function deployment (QFD) has had considerable success in terms of its implementation in companies. It has also been the subject of many studies in recent years. It seems…

3701

Abstract

Purpose

Quality function deployment (QFD) has had considerable success in terms of its implementation in companies. It has also been the subject of many studies in recent years. It seems, however, that there are some shortcomings in the research on this subject and in particular the lack of an adequate conceptual framework suitable for empirical research. The purpose of this paper is to address this issue.

Design/methodology/approach

This study proposes and elaborates a model which examines QFD in relation to three dimensions of performance: improvement of product quality, reduction in costs for R&D, shorter R&D time. The model is empirically tested on data gathered on a stratified random sample of manufacturing plants through the application of valid and reliable measures. The model is tested using structural equation modeling.

Findings

The results show three distinct paths of direct influence which lead, respectively, to superior economic performance. The empirical study has shown that the success of a QFD project is mainly influenced by motivated employees in the QFD project team. A comprehensive technical support for the QFD project is also a crucial key success factor. The strict organization of the QFD project is of minor, however still remarkable importance for the success.

Originality/value

This article specifically addresses the following four questions. What are the variables which affect QFD? What are the outcomes from using QFD? What relationships exist between QFD variables and outcomes? What guidelines may be offered for managers of QFD? By answering these questions the manager will get a clear understanding of the impact of QFD on corporate success.

Details

International Journal of Quality & Reliability Management, vol. 23 no. 4
Type: Research Article
ISSN: 0265-671X

Keywords

Article
Publication date: 1 April 1994

Diane M. Scheurell

QFD is a product development and implementation tool to translatethe customer′s product requirements into the design of the equipment tomake that product, and then into the…

1688

Abstract

QFD is a product development and implementation tool to translate the customer′s product requirements into the design of the equipment to make that product, and then into the manufacturing plan to produce that product. QFD ensures that the “voice of the customer” is not lost as plans for changing a product or making a new one proceed from concept generation through to production start‐up. Focuses on steps beyond the house of quality: the process planning and the production planning matrices, and emphasizes the practical application of QFD to new product development. Describes the formation of the QFD team, at Kimberley Clarke Corporation, the strategies used to get around the barriers that existed, the results of the effort of the programme, and the transformation in the use of QFD from a “tool” to “the culture” by which business gets done on this programme.

1 – 10 of over 2000