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The purpose of this study was to investigate whether and in what ways library workers in the United States encountered patrons espousing beliefs in conspiracy theories and, if so, to explore the effectiveness of the strategies they used to address information disorder during the interactions.

The study was designed with an exploratory qualitative approach. Data were collected via an online survey posted to national and state library association listservs, utilizing a self-selected sampling method. Researchers inductively and deductively analyzed results, developing predetermined themes based on the research questions, then iteratively integrating unexpected data during coding.

A total of 334 responses were received over two weeks. Data represent library workers from 43 states and Washington, D.C., including various types of libraries. Library workers interacted with patrons with conspiratorial thinking, and both library workers and patrons evidenced a range of emotions and motivations.

This is the first national study to survey library workers and whether they encountered patrons espousing conspiracy theories. While the sample size is small, themes elucidate various strategies that library workers use for interacting with patrons who express some level of conspiracy ideation.

While social media data are used increasingly in studies of social movements, social media evolves far more rapidly than academic research and publication. This chapter argues that researchers should adopt historical and archival approaches to social media data. Treating social media data as an “instant archive” – one that is self-curated, is co-constituted, and changes rapidly – we caution researchers to pay attention to the features of this archive and their implications for working with the data therein. Applying insights from recent discussions of archival methods for social science research to the specific features of social media data, we explore how platform features, repressive effects, and user innovations affect the content of the instant archive. We then offer strategies for researchers' methodological approaches, including how best to select units of analysis and platforms, how to collect and interpret archival materials, and how to identify silences in the data.

While LIS scholarship emphasizes the need to be multi-literate by equipping people with critical information literacy, digital literacy, and media literacy skills to combat the phenomenon of fake news in the contemporary information society, the concept of political information literacy is still in its infancy. This chapter addresses this gap by developing an understanding of political information literacy and challenges the premise that information professionals and information organizations should remain neutral in the face of phenomena like censorship through noise and disinformation. In this endeavor, it reviews contemporary information environments vis-à-vis the growth of fake news and misinformation, and current information literacy approaches utilized by information organizations. Thereafter, it explores several cognitive barriers, such as the role of confirmation bias, information avoidance, information groupishness, and information overload, which affects people’s ability to process information. Finally, it encourages information professionals to hold regular information sessions on politically charged topics, tackle the cognitive factors increasing misinformation, and cultivate multidisciplinary approaches to confront fake news.

A continuum model helps us understand contemporary information politics. One end describes authority-centric approaches, including governments and digital corporations, while the other focuses on teaching individual skills and the understanding needed to grapple productively with the digital information ecosystem. The extremes represent opposed views of human agency, current information enterprises, and the nature of media. We apply this continuum to two examples, QAnon and COVID-19. Two instances attempt to connect the model's two poles. We conclude with a forecast of the continuum's viability and then project its application forward in education.

Purpose: In this chapter, the authors posit that, shadowing the etiological crises in criminology, much crime media scholarship remains “lost in the mediascape.” The authors outline why dominant positivist methodologies in crime media scholarship leave us lost and offer tools that researchers may use for better wayfinding in this complex and dynamic environment.

Methodology/approach: Drawing on the concept of liquid criminology, the authors join a growing chorus in the crime media field calling for methodological and theoretical concepts more reflective of the social dimensions of liquid modernity, that is, uncertainty, ambiguity, impermanence, precarity, etc.

Findings: The conditions of liquid modernity inform a mediascape characterized by an abundance of data, misinformation, disinformation, propaganda, and conspiracy theories resulting in collective disorientation and the inability to form coherent narratives about the past, present, or future. As such, these conditions defy positivistic conventions like representative sampling and demand new, imaginative approaches to the study of crime media. To that end, informed by the cultural criminological perspective, the authors offer two methodologies and one theoretical concept.

Research limitations: The authors believe our methodological and theoretical suggestions are best suited for analyzing themes and concepts among discourse around crime incidents that have significant legal and social implications. The authors offer no definitive answers, but hope to begin building a better toolbox for wayfinding in this digital wilderness.

Originality/value: The currently dominant methodology within crime media scholarship is a poor fit with contemporary media culture. Here, the authors begin to remedy that by proposing an orientation that fits better with the fluid, uncertain, and dynamic media environment that permeates our social world.

This chapter asks: How do Internet users react to COVID-19 conspiracy theories spread on social media? It presents the findings of a content analysis and critical discourse analysis of user comments collected from social media postings that advance COVID-19 conspiracy theories. A total of 2,847 comments made to seven social media postings whose authors support COVID-19 conspiracy theories were collected, coded and analysed.

The analysis shows the contested character of the communication of COVID-19 conspiracy theories and the role of the friend/enemy scheme, verbal attacks, violent threats, satire and humour in such communication processes.