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Article
Publication date: 24 August 2012

Pester power: it's all in “the game”

Cathriona Nash and Serge Basini

This study sets out to capture the consumer perspective regarding the purchase request relationship between parent and child.

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Abstract

Purpose

This study sets out to capture the consumer perspective regarding the purchase request relationship between parent and child.

Design/methodology/approach

This interpretive study enhances an understanding of these purchase request experiences as they are lived by respondents. The story of both parents, along with children, is thus considered paramount. Using a series of depth‐interviews and focus groups with parents and children, a key theme emerged through the interpretive process. “The game” permeates their experiences of this request relationship and is virtually unreported until now.

Findings

Contrary to extant research, this study positions the contemporary parent‐child purchase relationship as a positive experience where an understanding of “the game” permeates this natural familial interaction. Furthermore, a tacit understanding and awareness of the intricacies associated with “the game”, including each other's roles, tactics, outcomes, feelings and perspectives regarding “the game”, are considered playful and entertaining by all respondents.

Originality/value

First, adopting a consumer‐centric approach as the focus of this research instead of the much reported “vested interest” perspective added a new breadth and dimension to an understanding of the parent‐child purchase request relationship not previously captured. Second, the departure from extant positivistic research, to an interpretive approach proved very beneficial in uncovering “the game”: a novel departure from previous pester power research.

Details

Young Consumers, vol. 13 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/17473611211261665
ISSN: 1747-3616

Keywords

  • Pester power
  • Parent‐child purchase relationship
  • “The game”
  • Familial relations
  • Consumer behaviour
  • Children (age groups)

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Article
Publication date: 12 August 2014

In a world of Amazon, is it time to rethink ILL?

CJ de Jong and Heidi Nance

– This paper aims to evaluate the use of alternative methods compared to traditional interlibrary loan (ILL) processes.

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Abstract

Purpose

This paper aims to evaluate the use of alternative methods compared to traditional interlibrary loan (ILL) processes.

Design/methodology/approach

ILL departments around the world were surveyed about their policies and procedures for obtaining materials for their users.

Findings

The survey results indicated that alternative methods are predominantly a fringe activity, while most materials are still obtained through traditional ILL processes. There continues to be a great deal of room for exploration of purchasing, renting and the use of free resources to fill ILL requests.

Originality/value

This article shows that there continues to be a great deal of room for exploration of purchasing, renting and the use of free resources to fill ILL requests.

Details

Interlending & Document Supply, vol. 42 no. 2/3
Type: Research Article
DOI: https://doi.org/10.1108/ILDS-02-2014-0019
ISSN: 0264-1615

Keywords

  • Libraries
  • Interlibrary loans
  • Interlibrary loan processes

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Article
Publication date: 16 August 2011

Demand‐driven cooperative collection development: three case studies from the USA

H. Austin Booth and Kathleen O'Brien

This paper aims to ask how best to integrate cooperative and demand‐driven collection development in order to simultaneously lower costs, create efficiency, reduce…

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Abstract

Purpose

This paper aims to ask how best to integrate cooperative and demand‐driven collection development in order to simultaneously lower costs, create efficiency, reduce redundancy, increase the range of accessible materials and satisfy patron demand.

Design/methodology/approach

By means of example, this paper outlines ways in which the University at Buffalo Libraries are merging demand‐driven collection strategies with cooperative collection development and the rationale behind combining the two approaches.

Findings

This paper presents an analysis of three demand‐driven cooperative collection development programs describing the opportunities and challenges posed by such a combination and future directions in demand‐driven collaborative programs.

Originality/value

The paper provides insight into the structure and implementation of academic and multi‐type library demand‐driven cooperative collection development programs with possible applications for other library consortia.

Details

Interlending & Document Supply, vol. 39 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/02641611111164636
ISSN: 0264-1615

Keywords

  • Academic libraries
  • Interlending
  • Resource sharing
  • United States of America
  • Cooperative collection development
  • Purchase on demand
  • University libraries
  • Case studies

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Article
Publication date: 19 November 2018

South African children’s influence tactics: what works and when?

Debbie Ellis and Mishaal Maikoo

Family consumption studies have been criticised for using an individualistic or dyadic approach to explore the types of influence strategies that children use to sway…

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Abstract

Purpose

Family consumption studies have been criticised for using an individualistic or dyadic approach to explore the types of influence strategies that children use to sway parental decisions. In this study, attention is refocused on the voices of South African families within twenty-first-century familial interactions. The purpose of this paper is to explore the prevalence of pester power in South Africa, and to understand the influence strategies used by children and the different categories of products that children attempt to influence the purchasing of. Parental responses to these strategies are also explored to determine their effectiveness.

Design/methodology/approach

An exploratory research design using quantitative, but mainly, qualitative data, was used to draw insights from 135 families to understand intra-familial negotiation tactics within the context of family consumption and everyday family life. Thematic content analysis was used to extract themes from the responses.

Findings

The findings suggest that children use everyday family interactions as a resource to select successful pester and negotiation tactics. These children have a relatively deep understanding of how to influence their parents by using different tactics, such as emotional appeals, product requests, purchase justifications and bad behaviour. Children were found to have an awareness regarding the circumstances during which these tactics are more effective.

Originality/value

The contribution offered by this paper is first to build on calls for perspectives in the African context, when marketing to children and second, to add deeper understanding of the categories that children from South Africa influence, and the negotiating tactics that they use. This also contributes to an understanding of the intra-familial interaction processes leading to the eventual emergence of influence strategies and concomitant consumption behaviour.

Details

Young Consumers, vol. 19 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/YC-02-2018-00778
ISSN: 1747-3616

Keywords

  • Family decision-making
  • Children and brands
  • Purchase requests

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Article
Publication date: 25 November 2014

Brazilian parents’ perceptions of children's influence on family food purchases

Camila Dallazen and Giovanna Medeiros Rataichesck Fiates

– Qualitatively ascertain perceptions of parents regarding their children's influence on family food purchases. The paper aims to discuss these issues.

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Abstract

Purpose

Qualitatively ascertain perceptions of parents regarding their children's influence on family food purchases. The paper aims to discuss these issues.

Design/methodology/approach

Content analysis of the transcripts of 31 semi-structured interviews conducted with parents of students from public and private institutions in Brazil. The public school provided meals supplied by the National School Feeding Program, and discouraged the consumption of foods brought from home. The private school did not receive any governmental subsidies for school feeding, and students were responsible for bringing their own school snacks.

Findings

Parents perceived children's influence especially of energy-dense nutrient-poor food purchases. Parents from the public school students, with lower income and educational levels, showed greater concern with quality and frequency with which requested foods were made available to the child. Only the parents from the private school students mentioned perceiving peer influence over their children's requests.

Research limitations/implications

Results enabled an overview of the main factors that influence children's purchase requests as perceived by parents. School environment seemed to influence requests, reinforcing the need for strategies similar to those present in the public school to be employed in private schools, where government programs that encourage healthy eating are not in place.

Originality/value

Qualitative study conducted with parents of Brazilian school children found that those with lower income and educational level were actually more concerned about their children's eating habits and perceived less peer influence over their children's requests for foods. Initiatives in the public school environment that effectively reduced access to certain kinds of foods in favor of healthier food choices reinforced the school's role as a health promoter for students and also their families.

Details

British Food Journal, vol. 116 no. 12
Type: Research Article
DOI: https://doi.org/10.1108/BFJ-05-2013-0126
ISSN: 0007-070X

Keywords

  • Family
  • Food products
  • Consumer research
  • Home shopping
  • Children

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Article
Publication date: 20 June 2016

Emotion regulation and young children’s consumer behavior

Matthew Allen Lapierre

This paper aims to explore how children’s developing ability to effectively regulate their emotions influences their consumer behavior .

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Abstract

Purpose

This paper aims to explore how children’s developing ability to effectively regulate their emotions influences their consumer behavior .

Design/methodology/approach

Working with 80 children and one of their parents, this study used direct observations of child behavior in a task where they needed to regulate their emotions and a survey of parents about their child’s emotional development and consumer behavior. The research used quantitative methods to test whether children’s emotion regulation predicted parent reported consumer behavior (e.g. purchase requests, parent–child purchase related conflict) via multiple regression analyses.

Findings

After controlling for children’s age and linguistic competence, the study found that children’s ability to control positively valenced emotions predicted consumer behavior. Specifically, children who had more difficulty suppressing joy/happiness were more likely to ask their parents for consumer goods and were more likely to argue with parents about these purchases.

Practical implications

Content analyses of commercials targeting children have shown that many of the persuasive appeals used by advertisers are emotionally charged and often feature marketing characters that children find affectively pleasing. These findings suggest that these types of marketing appeals may overwhelm younger children which can lead to conflict with parents. Consequently, marketers and policy makers may want to re-examine the use of such tactics with younger consumers.

Originality/value

While the potential link between children’s emotional development and consumer behavior has been suggested in theoretical work, this is the first known study to empirically test this theorized relationship.

Details

Young Consumers, vol. 17 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/YC-11-2015-00566
ISSN: 1747-3616

Keywords

  • Children
  • Cognitive development
  • Consumer behaviour
  • Emotion regulation
  • Affective development

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Article
Publication date: 17 January 2020

To buy or to borrow? Evaluating the cost of an eBook in TalTech library

Kate-Riin Kont

The purpose of this paper is to find out how much the purchasing and lending of individual electronic books really cost. Additionally, this paper investigates which kind…

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Abstract

Purpose

The purpose of this paper is to find out how much the purchasing and lending of individual electronic books really cost. Additionally, this paper investigates which kind of approach would be cheaper and less time-consuming for library staff as well as library patrons – purchase or short-term loan.

Design/methodology/approach

This study was conducted at the Tallinn University of Technology (TalTech) Library. This is the only university library in Estonia where the Ebook Central platform is adapted on a large scale. For background information, all statistical data of expenditures and average prices of purchases and short-term loans during April 2013 and December 2018 were calculated and analysed. Through a case study, the time-driven activity-based costing (TDABC) method was used – all activities related to acquisition and lending of eBooks were identified, recorded in detail and analysed. More specifically, the study concerned eBooks offered in the Ebook Central platform and covered purchasing and short-term loan processes, such as receipt of order request, communication with the patron (if necessary) making a purchase or short-term loan, and feedback to the patron.

Findings

While analysing the results, it appeared there are many additional activities libraries can avoid during the eBook short-term loan process compared to purchasing. As a normality in TalTech library, purchase is always followed by a cataloguing process which increases the time and cost of this process in turn. On the basis of the current study, it can be said that short-term loan is a cheaper way to use eBooks; many activities related to the short-term loan of eBooks take remarkably less staff time and financial resources than eBooks acquisition/purchasing activities. When analysing the literature reviewed as well as collected statistical data, the problem may arise when the decision-maker librarian is not experienced, professional or long-sighted enough to understand the future behaviour of the patron or the usage of the specific eBook. When the usage reaches a certain point, it becomes an indicator of continuing future usage and so it makes sense to purchase the eBook, as the library pays no further charges once an eBook is owned.

Originality/value

Most studies reviewed by the author are based on the statistical data collected about expenditure, costs, usage, cost-per-use, etc. of short-term loans and purchases. While acquisitions costs, average cost per acquired item per year and cost per usage are easy to identify, it has been difficult to measure associated costs of acquisition, cataloging and circulation. The TDABC methodology seems to be one of the best tools for understanding cost behaviour and refining a cost system for university libraries. Based on the information known to the author, there is no study carried out using the TDABC methodology for analysing costs of eBook programmes.

Details

The Bottom Line, vol. 33 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/BL-07-2019-0100
ISSN: 0888-045X

Keywords

  • Cost management
  • DDA
  • Expenditure
  • Demand-driven acquisition
  • eBooks
  • STL
  • Time management
  • Costs
  • Time-driven activity-based costing
  • TDABC
  • Short-time loan
  • Case study

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Article
Publication date: 25 May 2012

Building on success: evolving local and consortium purchase-on-demand programs

Lynn Wiley and Elizabeth Clarage

Patron driven acquisitions (PDA) programs have emerged as an important component in library collection practices. The authors aim to report on four PDA programs (two…

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Abstract

Purpose

Patron driven acquisitions (PDA) programs have emerged as an important component in library collection practices. The authors aim to report on four PDA programs (two completed, two currently underway) undertaken by the University of Illinois at Urbana-Champaign either by itself or in partnership with a statewide academic library consortium known as CARLI.

Design/methodology/approach

The authors use a case study approach based on their professional experience and direct involvement with these programs.

Findings

The programs were built on successful partnerships with both vendors and consortial partners; each program was informed by and built on the success of the previous one. The processes can be scaled up and applied to larger systems in order to maximize their impact and user satisfaction.

Originality/value

Acquisitions librarians and selectors will find the local PDA programs of interest, while the consortial approach will be of interest to anyone involved with building and sharing collections in a multi-institutional environment.

Details

Interlending & Document Supply, vol. 40 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/02641611211239588
ISSN: 0264-1615

Keywords

  • Interlibrary loan
  • Patron driven acquisitions
  • Purchase on demand
  • Libraries
  • United States of America
  • Collections management
  • Library consortia

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Article
Publication date: 14 April 2014

Strategies of children and parents during shopping for groceries

Vanessa Haselhoff, Ulya Faupel and Hartmut H. Holzmüller

Only a limited number of studies have examined the behaviour and the strategies of children and parents during shopping. This ethnographical study aims at thoroughly…

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Abstract

Purpose

Only a limited number of studies have examined the behaviour and the strategies of children and parents during shopping. This ethnographical study aims at thoroughly understanding family decision-making when shopping for groceries, especially children's and parents' negotiation strategies.

Design/methodology/approach

Using a qualitative ethnographical approach, seven known families were accompanied on 19 grocery shopping trips. Their behaviour, their interactions and their strategies during shopping were observed. Analysis was conducted by coding relevant information, defining categories, comparing data and identifying patterns.

Findings

The results show that children constantly influence their parents, directly and indirectly. They do this by displaying various behaviours in the grocery store. Their negotiation tactics are diverse, as are parents' reactions to their children's negotiation strategies. Children aim at fulfilling spontaneous desires while parents want to restrain their children's requests.

Research limitations/implications

Limitations of the study can be found in their qualitative methodology.

Practical implications

This study has several implications for marketers. By learning about the joint decision-making process, companies as well as public policy makers will be able to address families more successfully and market healthy food more effectively.

Originality/value

This study contributes to existing research on family decision-making by presenting different ways of children and parents behaviour during shopping trips. It applied an unusual technique of observing well-known families on their shopping trips.

Details

Young Consumers, vol. 15 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/YC-03-2013-00366
ISSN: 1747-3616

Keywords

  • Grocery shopping
  • Ethnographical observations
  • Family decision-making
  • Influence of children
  • Negotiation strategies

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Article
Publication date: 16 March 2010

How packaging affects the product preferences of children and the buyer behaviour of their parents in the food industry

Ike‐Elechi Ogba and Rebecca Johnson

Health is becoming an increasingly important issue in the UK as well as the rest of Europe. Emphasis on the importance of healthy eating is ongoing for many reasons…

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Abstract

Purpose

Health is becoming an increasingly important issue in the UK as well as the rest of Europe. Emphasis on the importance of healthy eating is ongoing for many reasons, including the growing concern about childhood obesity resulting in the ban of advertising of unhealthy foods to children in the UK in April 2007. However, although legislation has been placed upon the advertising of unhealthy food products, no such restrictions have been placed on the packaging of children's foods despite the influence of packaging on consumer buyer decisions. This paper aims to investigate the effect of packaging on children's product preferences and its ability to influence parents' buyer decision in‐store.

Design/methodology/approach

The study was approached from the parents' rather than the children's perspective. A quantitative approach was adopted in data collection, using a 28 item Likert scaled questionnaire administered to 150 parents, with over 95 percent response rate.

Findings

The study shows that packaging does affect the product preferences of children. Also, children are particularly interested in influencing the purchase of unhealthy foods. However, parents within the study claimed that they did not succumb to their children's requests for the purchase of unhealthy food, which contradicts evidence from previous findings.

Research limitations/implications

The claim by parents that they did not succumb to their children's requests for unhealthy food contradicts findings from previous research. This therefore leads to a recommendation for further studies as social desirability bias may have influenced the outcomes of the findings.

Practical implications

Findings from this study can be applied within the retail and service marketing sector to provide the practitioner with information relevant to decision making on children's influence on parents buyer behavior in‐store. Outcomes of the study are also important when considering the future of children's food marketing and tackling the issue of childhood obesity.

Originality/value

The paper demonstrates that there is a relationship between packaging and children product preferences and children's influence on parents' buyer decision in‐store.

Details

Young Consumers, vol. 11 no. 1
Type: Research Article
DOI: https://doi.org/10.1108/17473611011026037
ISSN: 1747-3616

Keywords

  • Food packaging
  • Parents
  • Consumer behaviour
  • Decision making
  • United Kingdom
  • Children (age groups)

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