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An increasing literature focuses on how Demand Responsive Transport (DRT) may contribute to improve public transport. However, qualitative studies about whether such services contribute to social inclusion are lacking. The aim is therefore to understand how citizens experience DRT services.

For this purpose, we compare the different local public transport solutions in three rural municipalities in Norway. One case represents a conventional public transport service with a school bus that is open for all. The two other cases represent DRT solutions with different characteristics in terms of how extensive the services are. The data are qualitative, gathered via interviews and focus groups.

We find that who the users are and their patterns of use differ between the cases. The more extensive the service is, the more popular it is – even to the extent that leisure clubs adapt their start and end times to the public transport routes. Moreover, the evidence suggests that door-to-door transport is crucial for the ability of many people of older age to travel.

The need for door-to-door services means that flexibility has to be incorporated into DRT schemes with fixed bus stops, if the aim is to cover all citizens.

The insights about how not only the users themselves experience different transport services, but also their relations, provide added value. Finally, we argue that, given among others the dispersion of transport responsibilities on different political levels and sectors, the DRT services have not been successful in solving efficiency issues.

The purpose of this paper is to test a model of service quality of public land transport services, especially paratransit services.

This study used quantitative approach. Data were collected through a survey method using questionnaire. The respondents of the study are 880 passengers of paratransit services in Indonesia. Exploratory factor analysis and confirmatory factor analysis were performed in order to identify the dimensions of service quality and test the convergent and discriminant validity of the dimensions. Cronbach’s α analysis was carried out to test the reliability of the dimensions. In addition, criterion-based validity and the stability of the service quality model were also tested.

A model of service quality of public land transport, namely P-TRANSQUAL, was tested. P-TRANSQUAL consists of four dimensions, which are comfort, tangible, personnel, and reliability. The model has been proven to have good validity, reliability, and stability for measuring service quality of paratransit services in Indonesia.

This research was carried out in a single developing country, namely Indonesia. Hence, the stability of the model needs to be tested in different cultures.

Public transport managers can use P-TRANSQUAL to monitor, measure, and improve the service quality of the public transport they manage.

This paper has tested a new model of service quality for public transport services, especially paratransit services.

The chapter presents experiences of volunteers to organise and operate public transport services in Germany. A brief overview of the practical issues and a discussion of the possibilities and limitations is given.

The work is based on the author’s experience as a consultant and researcher in the field.

Approximately 250 Bürgerbus presently exist, mainly in rural areas where everyday operations are carried out by a group of volunteers. Service planning is done in partnership with local authorities and transport providers, and benefits from the volunteers’ local knowledge. The services use small vehicles and have a complementary function in the transport system. They primarily cater to local shopping and leisure journeys and, although available to the general public, are predominantly used by pensioners. In recent years, the original concept has evolved and a much greater variety can now be seen.

Beyond providing mobility, the establishment of a Bürgerbus service is an important community achievement and contributes to social cohesion. Variations in the general popularity of volunteering can also be seen in the differing numbers of Bürgerbus schemes in the German regions.

Civic engagement is an important resource for community life, which can also be used for improving mobility. However, experience shows that the professional public transport industry and transport policy must understand the volunteers’ motivations, provide a suitable framework and support to develop concepts tailored to local needs.

There is a heavy dependence on cars for people living in rural areas and small towns. The countryside has so far been left out of the transition to carbon-free transport, and public transport shares are low in rural areas. New information and communication technology (ICT) solutions and autonomous vehicles (AVs) have the potential to improve the conditions for public transport in rural areas, as they may increase efficiency and reduce costs. Still, these technological novelties are rarely tested in rural settings and policy focus and pilot tests have occurred almost exclusively in cities. The aim of this chapter is to explore the conditions and challenges for public transport in rural areas through ICT and AVs. The authors will discuss how policy focus needs to change to increase attention to rural areas and give suggestions on concrete policy measures that can be used. In the chapter, the authors draw empirically on results from two research projects in Sweden about the conditions for public transport in rural areas and ongoing tests with new ICT solutions.