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Article
Publication date: 28 September 2010

Kirsten M. Rosacker and Robert E. Rosacker

The project management literature contains a growing body of research addressing information technology (IT). Currently, the majority of these studies direct attention…

Abstract

Purpose

The project management literature contains a growing body of research addressing information technology (IT). Currently, the majority of these studies direct attention towards projects completed within private sector organizations. Given the unique characteristics surrounding public sector organizations, this paper aims to argue that it is inappropriate to apply the lessons learned from private sector organizations in the public arena without investigating their applicability empirically.

Design/methodology/approach

A review of the historical evolution of IT usage within public sector organizations is offered. The broad body of project management knowledge is discussed, and the unique characteristics of public sector organizations are detailed. These three concepts combine to provide a conceptual framework for reviewing empirical research published in Transforming Government: People, Process and Policy.

Findings

It is concluded that the additional empirical research is needed to further our understanding of the applicability of project management principles, developed and applied in private sector organizations, to the unique organizational format presented by public sector operations.

Originality/value

As the use of, and dependence on, IT within all organizations continues to expand throughout the world, it becomes critically important for managers to understand “best business practices” so that these successful managerial techniques can be applied appropriately to enhance and refine operational practices. Importantly, problems associated with the successful management of information technology projects have been and continue to be significant concerns, thus highlighting the need for better knowledge development and transfer that can be provided by well designed and completed research.

Details

Journal of Enterprise Information Management, vol. 23 no. 5
Type: Research Article
ISSN: 1741-0398

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Article
Publication date: 1 January 1993

Jamal Khan and Wayne Charles‐Saverall

Examines the relationships and problems that exist between thetheory and practice of human resource development in the public sector.Aims at enhancing the capability of…

Abstract

Examines the relationships and problems that exist between the theory and practice of human resource development in the public sector. Aims at enhancing the capability of human resource management systems to adapt and respond proactively to a constantly changing environment in the 1990s and beyond. Identifies and analyses the evolution and development of human resource management systems in the Barbados public sector with special reference to the role of the personnel agencies, systemic as well as sectoral problems, policy/political constraints and the relationships between management capability and national development.

Details

International Journal of Public Sector Management, vol. 6 no. 1
Type: Research Article
ISSN: 0951-3558

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Book part
Publication date: 29 March 2016

Nuraddeen Abubakar Nuhu, Kevin Baird and Ranjith Appuhami

This study examines the association between the use of a package of contemporary and a package of traditional management accounting practices with organizational change…

Abstract

Purpose

This study examines the association between the use of a package of contemporary and a package of traditional management accounting practices with organizational change and organizational performance.

Methodology/approach

Data were collected based on a mail survey distributed to a sample of 740 public sector organizations.

Findings

The findings indicate that while the prevalence of traditional practices is still dominant, such practices were not associated with organizational change or performance. Rather, those organizations that use contemporary management accounting practices to a greater extent experienced greater change and stronger performance.

Practical implications

The findings suggest that contemporary management accounting practices can assist public sector practitioners in improving performance and promoting organizational change.

Originality/value

The study provides an empirical insight into the use and effectiveness of management accounting practices in the public sector. The study provides the first empirical analysis of the effect of using a package of management accounting practices in the public sector.

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Book part
Publication date: 18 November 2013

Abstract

Details

Intellectual Capital and Public Sector Performance
Type: Book
ISBN: 978-1-78350-169-4

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Book part
Publication date: 11 October 2017

Kaidi Aher and Vilma Luoma-Aho

Change in the public sector appears to be often met with practices borrowed from the private sector. However, implementing private sector practices is challenging (Brown…

Abstract

Change in the public sector appears to be often met with practices borrowed from the private sector. However, implementing private sector practices is challenging (Brown, Waterhouse, & Flynn, 2003), as, for example, the range of stakeholders and their legitimate demands are greater in the public sector (Wæraas & Byrkjeflot, 2012; Leitch & Davenport, 2002), and due to the political nature of affairs, there is more complexity and uncertainty (Sanders & Canel, 2013). In fact, when it comes to change, the public sector can be very different from the private sector due to its often more bureaucratic processes, political nature of decisions and obligations for both transparency and equality.

This chapter focuses on three core areas of organisational change communication: organisational culture, employees and management. The chapter reports findings from a systematic literature review of articles from 1990 to 2016 using thematic analysis in order to answer three research questions: Is change in the public sector different from change in the private sector? What is the perceived role of communication for public sector change efforts? What insights can be found from previous literature about three topics connected with change communication: employees, organisational culture and management?

To begin, we ask whether it is actually true that public sector change differs from private sector change. Then we will examine the results of the literature review on each of these three aspects: (1) organisational culture, (2) public sector employees and (3) change management. We will summarise our findings and will conclude with three propositions for future studies on public sector change communication, which all highlight the rising importance of engagement.

Details

How Strategic Communication Shapes Value and Innovation in Society
Type: Book
ISBN: 978-1-78714-716-4

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Article
Publication date: 24 March 2021

Mona Ashok, Mouza Saeed Mohammed Al Badi Al Dhaheri, Rohit Madan and Michael D. Dzandu

Knowledge management (KM) is associated with higher performance and innovative culture; KM can help the public sector to be fiscally lean and meet diverse stakeholders…

Abstract

Purpose

Knowledge management (KM) is associated with higher performance and innovative culture; KM can help the public sector to be fiscally lean and meet diverse stakeholders’ needs. However, hierarchical structures, bureaucratic culture and rigid processes inhibit KM adoption and generate inertia. This study aims to explore the nature and causes of this inertia within the context of the United Arab Emirates (UAE) public sector.

Design/methodology/approach

Using an in-depth case study of a UAE public sector organisation, this study explores how organisational inertia can be countered to enable KM adoption. Semi-structured interviews are conducted with 17 top- and middle-level managers from operational, management and strategic levels. Interview data is triangulated with content analysis from multiple sources, including the UAE Government and case organisation documents.

Findings

The results show transformation leadership, external factors and organisational culture mediate the negative effect of inertia on KM practices adoption. We find that information technology plays a key role in enabling knowledge creation, access, adoption and sharing. Furthermore, we uncover a virtuous cycle between organisational culture and KM practices adoption in the public sector. In addition, we develop a new model (the relationship between KM practices, organisational inertia, organisational culture, transformational leadership traits and external factors) and four propositions for empirical testing by future researchers. We also present a cross-case comparison of our results with six private/quasi-private sector cases who have implemented KM practices.

Research limitations/implications

Qualitative data is collected from a single case study.

Originality/value

Inertia in a public section is a result of bureaucracy and authority bounded by the rules and regulations. Adopting a qualitative methodology and case study method, the research explores the phenomena of how inertia impacts KM adoption in public sector environments. Our findings reveal the underlying mechanisms of how internal and external organisational factors impact inertia. Internally, supportive organisational culture and transformational leadership traits positively effect KM adoption, which, in turn, has a positive effect on organisational culture to counter organisational inertia. Externally, a progressive national culture, strategy and policy can support a knowledge-based organisation that embraces change. This study develops a new model (interactions between internal and external factors impacting KM practices in the public sector), four propositions and a new two-stage process model for KM adoption in the public sector. We present a case-comparison of how the constructs interact in a public sector as compared to six private/quasi-private sector cases from the literature.

Details

Journal of Knowledge Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1367-3270

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Book part
Publication date: 18 January 2021

Clint Zammit, Simon Grima and Y. Murat Kizilkaya

The Public Sector is usually assumed to have a risk avoidance culture, with a reactive rather than proactive approach towards the management. However, an improved holistic…

Abstract

The Public Sector is usually assumed to have a risk avoidance culture, with a reactive rather than proactive approach towards the management. However, an improved holistic approach seems to be required, especially when considering the complexity and size of the Public Sector, and the challenges it faces to connect the services, clients and the different levels of governance.

Within this chapter, the authors lay out a maturity level evaluation of Governance, Risk Management and Compliance (GRC) within the Maltese Public Sector. Through documentation analysis of the available literature on the subject, the authors determine the principal themes required to develop an effective GRC practice across the Public Sector. The authors then design statements based on the identified GRC themes and administer it using an online survey tool to Public employees across different Ministries, Departments, Agencies and Entities, in order to obtain their perception. This is in order to determine gaps, weaknesses or limiting factors towards the implementation of an effective GRC.

The results show that, although, there is a substantial percentage of scepticism and few disagreements towards some of the statements, especially those which related to Risk Management (RM) and Internal Auditing (IA), the majority of Public Sector bodies do in fact show high standards of GRC practices integrated and present in their day-to-day operations and internal environment, showing that there is a well-developed Governance, Compliance and Control structure and Internal Audit function across the Sector.

However, the perception of participants is that the RM function is the least developed area. IA needs some improvement especially where trust on advice is involved.

Details

Contemporary Issues in Public Sector Accounting and Auditing
Type: Book
ISBN: 978-1-83909-508-5

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Book part
Publication date: 18 November 2013

Abstract

Details

Intellectual Capital and Public Sector Performance
Type: Book
ISBN: 978-1-78350-169-4

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Book part
Publication date: 6 August 2012

Karen Johnston Miller

Purpose – The chapter provides a review of the debates about the discipline of public administration and public management as art, craft, and science. Thus, the chapter…

Abstract

Purpose – The chapter provides a review of the debates about the discipline of public administration and public management as art, craft, and science. Thus, the chapter includes a conceptualization of public administration and a discussion of public administration and public management research, scholarship, and practice. The review of the discipline includes a historical perspective and contemporary debates of public administration, new public management (NPM), public sector management, and governance in order to discuss the future trajectories and trends of the discipline.

Design/Methodology/Approach – A range of historical, seminal, and recently published scholarly works are reviewed and discussed, including also an analysis based on primary and secondary research of journal databases, conference proceedings, academic schools, and websites relevant to the discipline.

Findings – The study of government in various guises – whether public administration, public management, governance, public policy – will continue to develop, evolve, and fascinate scholars and practitioners. There will be a continued interest and study of the business of government with three possible trends: (1) a narrow focus on technocratic, managerial approaches in an attempt to provide solutions for more effective and efficient government; (2) a multidisciplinary approach to addressing complex social problems or “wicked policy” problems across narrow specialized interests for “greater principles” of society; and (3) methodological pluralism in the study of government, which may add to the depth or fragmentation of the discipline.

Research limitations/Implications – The research is limited to a review with some primary and secondary research. It provides scholars and practitioners with the conceptualization of public administration, public management and governance. The chapter provides a critical perspective of the state of research and scholarship with an argument that academics need to move beyond parochial debates within the discipline and provide practitioners with empirically based solutions to increasingly complex social and “wicked policy” problems.

Practical implications – This chapter provides scholars, students, and practitioners with (1) a conceptual understanding of public administration, public management, NPM and governance; (2) a historical and contemporary perspective of the discipline; and (3) a critical perspective of research and scholarship that will provide a debate on the state of discipline.

Originality/Value – The chapter is a synthesis and review of the discipline in terms of research and scholarship drawing upon international perspectives to provide a critical debate for scholars and practitioners.

Details

Emerging and Potential Trends in Public Management: An Age of Austerity
Type: Book
ISBN: 978-0-85724-998-2

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Abstract

Details

Change and Continuity Management in the Public Sector: The DALI Model for Effective Decision-Making
Type: Book
ISBN: 978-1-78973-168-2

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