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Article

Maurice Yolles and Davide Di Fatta

This paper aims to use the cultural agency theory (CAT) formulated to represent a personality in which multiple identities reside. Dynamic identity theory is used to…

Abstract

Purpose

This paper aims to use the cultural agency theory (CAT) formulated to represent a personality in which multiple identities reside. Dynamic identity theory is used to explain the relationship between the multiple identities, which impact on personality creating imperatives for behaviour. The mindset agency theory (MAT), a development of CAT, is used to evaluate the personal and public identities of Theresa May, the UK Prime Minister in 2017, to determine whether there is a psychological reason for the political inconsistency she demonstrated prior to and during the UK general election campaign.

Design/methodology/approach

CAT connects identity and personality theories and is elaborated on conceptually to include the dynamic identity theory, which explains how identities develop. Developing identities result in personality adjustments through trait movements. The theory is applied to Theresa May, the UK Prime Minister in 2017. A selection of her election narratives is taken, and summative content analysis is applied. Her public and personal identities are examined in this way. Data results are tested for reliability, and her public and personal identities are compared using MAT.

Findings

Theresa May’s personal and public identities, while related, have some differences, suggesting a clinical explanation for her political inconsistencies.

Originality/value

There is no other current theory that explains the relationship between personality and identity and can evaluate personality using a qualitative–quantitative approach, undertaking a comparative evaluation of multiple identities to explain clinical psychological conditions.

Details

Kybernetes, vol. 47 no. 7
Type: Research Article
ISSN: 0368-492X

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Article

Nove E. Variant Anna

This paper aims to observe the province’s public library websites in Indonesia and to give some recommendation about knowledge portal website that can support the creation…

Abstract

Purpose

This paper aims to observe the province’s public library websites in Indonesia and to give some recommendation about knowledge portal website that can support the creation and invention of knowledge.

Design/methodology/approach

Data and information were gathered by observing library websites at the provincial level to see the digital survey and collection. This survey includes 34 province public library websites in the period from August 1 to 15, 2017. As the survey focuses on the availability of online digital collections, availability of digital services such as the user can have conversation with the librarian through a chat reference service, the availability of trusted external information sources, the availability of user forums for discussion.

Findings

The result of the research showed that the public library websites in Indonesia are still static (less interactive) and only give standard information about the library services, its operational hours, contact numbers and their collection. According to the result, it is recommended for every public library transforms its website into a knowledge portal website that can give a real and direct effect to the users, especially in the creation of innovation.

Originality/value

This paper also recommends a framework for a knowledge portal that includes e-resources, user needs, partnership, internet resources, integrated OPAC and collaboration. A survey on a library website is rarely conducted in Indonesia; therefore, this result will be beneficial for developing library websites.

Details

Library Hi Tech News, vol. 35 no. 8
Type: Research Article
ISSN: 0741-9058

Keywords

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Article

Ahmed Imran and Shirley Gregor

An “IT mindset” significantly influences public sector information technology (IT) adoption in least developed countries (LDCs). The purpose of this paper is to explore…

Abstract

Purpose

An “IT mindset” significantly influences public sector information technology (IT) adoption in least developed countries (LDCs). The purpose of this paper is to explore the IT mindset concept and its relationship with IT knowledge and intention to explore IT in the workplace.

Design/methodology/approach

The research used a mixed-methods approach in two phases. Qualitative work was conducted to formulate the conceptual framework and hypotheses, followed by a survey of 228 public sector officials in Bangladesh to test the hypotheses.

Findings

The study showed that an IT mindset can be conceptualised as comprising personal innovativeness with IT and IT beliefs. The IT mindset was significantly related to intention to explore IT use in the workplace and its components were influenced by an individual’s IT skills and IT awareness.

Research limitations/implications

Future research could further explore the IT mindset concept and its antecedents and consequences in LDCs, where it is often related to successful IT adoption, and also in public and private organisations elsewhere.

Practical implications

The study furthers understanding of barriers to IT adoption in LDCs’ public sectors. Building IT knowledge through IT skills and awareness is required to orient mindsets to IT adoption.

Social implications

Improved efficiency, productivity and transparency in the public sector through IT use have flow-on societal and economic benefits. The paper provides insights into greater facilitation of e-government and IT in the public sector.

Originality/value

The study is theoretically significant because the IT mindset concept has lacked in-depth study and requires clarification of its nature and role.

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Article

Seongsin Lee

The puropse of this paper is to understand the components of Vroom's expectancy theory; to create or develop a public library customer motivation model using Vroom's…

Abstract

Purpose

The puropse of this paper is to understand the components of Vroom's expectancy theory; to create or develop a public library customer motivation model using Vroom's expectancy theory; to suggest appropriate public library services marketing mindset which public libraries can employ to enhance customers’ perceived expectancy and instrumentality of public library services to motivate customers to use public library services more frequently based on the proposed public library customer motivation model; and to suggest appropriate public library services marketing strategies to motivate customers to use public library services more frequently based on the proposed public library customer motivation model.

Design/methodology/approach

Research paper based on expectancy theory.

Findings

Customer‐centered mindset is the most important factor to motivate public library customers. Furthermore, the suggested marketing strategies can be also achieved through a customer‐centered marketing mindset. In conclusion, public libraries should continuously focus on the recognition of customers’ needs and deliver long‐term value to customers.

Originality/value

There were few studies that focused on library users’ motivations for using library products and services. In addition, there was a lack of developed theory in library and information science field.

Details

Library Review, vol. 56 no. 9
Type: Research Article
ISSN: 0024-2535

Keywords

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Article

Davide Di Fatta and Maurice Yolles

Building on theory in Part 2 of this paper, a relationship is developed between the strategic multiple identities considered there. Personality analytic pathologies arise…

Abstract

Purpose

Building on theory in Part 2 of this paper, a relationship is developed between the strategic multiple identities considered there. Personality analytic pathologies arise when these identities are not consistent. This theory is then examined using the mindset agency theory (MAT) developed in Part 2 of the paper. Two classes of MAT models exist: a three-trait (MAT3T) and a five-trait (MAT5T). The former centres on personality traits, while the latter includes traits that are external to the personality. These are then applied to a case study of Donald Trump’s US election campaign.

Design/methodology/approach

By applying MAT3T and MAT5T to the Trump election campaign, personal and public identities are analysed using content analysis of his narratives.

Findings

Of the strategic identities, data can be accessed for two, and measured qualitatively using mindset theory, these indicating the likelihood of a personality with pathologies. It is found that Trump MAT3T and MAT5T take different values, suggesting that he has an analytical pathology in his political agency.

Originality/value

There is not currently any coherent dynamic theory of multiple identities able to provide measures indicative of personality pathologies.

Details

Kybernetes, vol. 47 no. 4
Type: Research Article
ISSN: 0368-492X

Keywords

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Article

Robert Sadler

This paper examines the operating environment of non‐metropolitan urban water authorities in Victoria, Australia. It analyses the policy framework within which the…

Abstract

This paper examines the operating environment of non‐metropolitan urban water authorities in Victoria, Australia. It analyses the policy framework within which the industry operates and demonstrates that this framework generates inconsistencies between central agency driven economic outcomes and local politician driven social efficacy outcomes. The paper poses a solution based in a new leadership mindset of entrepreneurially driven core business centres providing co‐ordination rather than direct services and the adoption of an approach recognising discontinuous change rather than the parameters founding “new managerialism” driven by Australian public sector reform agencies. The author asserts that these businesses will be required to paradigm shift ‐ to move from service providers to service managers, to develop networks and strategic alliances with service providers and to embrace mindsets beyond the structured “new managerialism” of the 1980s. The paper draws on studies concerning network organisations, loosely coupled clusters and quality, customer focused solutions. It analyses the need for the implementation of the mindset underpinning these organisations into the sector.

Details

International Journal of Public Sector Management, vol. 11 no. 7
Type: Research Article
ISSN: 0951-3558

Keywords

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Article

George Anghelcev, Mun-Young Chung, Sela Sar and Brittany R.L. Duff

Successful marketing communication campaigns require a thorough assessment of the public's current perceptions and attitudes toward the topic of the campaign. Such…

Abstract

Purpose

Successful marketing communication campaigns require a thorough assessment of the public's current perceptions and attitudes toward the topic of the campaign. Such insights are most likely attained if a range of research methods are employed. However, in the area of pro-environmental campaigns, there has been an over-reliance on quantitative surveys. To illustrate the benefits of complementary, qualitative approaches, this paper reports a qualitative investigation of perceptions of climate change among young South Koreans.

Design/methodology/approach

The study employed a variant of the Zaltman Metaphor Elicitation Technique (ZMET), a hybrid protocol which combines photo elicitation with metaphor analysis of subsequent in-depth individual interviews. Unlike survey research, ZMET uncovers the emotional, interpretive and sensory mental structures which, along with factual knowledge, make up the public mindset about climate change.

Findings

The analysis revealed a multifaceted mental model of climate change, whereby factual, interpretive and emotional knowledge is organized around themes of loss, human greed, affective distress and iconic representations of tragic endings. The causal dynamics of climate change are construed along a continuum of psychological distance, with antecedents placed in proximity and effects assigned to distant temporal, geographical and psychological spaces.

Practical implications

Four message strategies for climate change mitigation campaigns are identified based on the findings.

Originality/value

The study makes a methodological argument for supplementing survey research with image-based qualitative investigations in the formative stages of pro-environmental campaigns. More specifically, the article demonstrates the applicability of ZMET to social marketing communication. Apart from the methodological implications, this appears to be the first in-depth qualitative investigation of public perceptions of climate change in East Asia, a populous and fast developing region which has become a major contributor to the world’s carbon emissions, and an important player in the global effort toward mitigation.

Details

Journal of Social Marketing, vol. 5 no. 1
Type: Research Article
ISSN: 2042-6763

Keywords

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Article

W. Timothy Coombs and Sherry J. Holladay

The purpose of this paper is to craft a new perspective on how we can view public relations that reflects important trends emerging in the field including digital media…

Abstract

Purpose

The purpose of this paper is to craft a new perspective on how we can view public relations that reflects important trends emerging in the field including digital media, storytelling, engagement and co-creation of meaning. Transmedia storytelling (an idea with some ties to public relations) and narrative transportation theory are synthesized to form the transmedia narrative transportation (TNT) approach to public relations. The paper details the development of the TNT approach and how it can be applied to public relations initiatives.

Design/methodology/approach

The approach is a literature review to inform the creation of the TNT approach. A case study is used to illustrate the TNT approach.

Findings

An innovative approach to conceptualizing and creating public relations initiatives is developed, explained and illustrated.

Research limitations/implications

The paper examines only one case to illustrate the TNT approach.

Practical implications

The TNT approach develops a new perspective for public relations for developing and executing public relations initiatives. Transmedia storytelling has already been connected to the practice and TNT builds a more comprehensive approach for understanding its value to public relations.

Originality/value

There has been a limited application of transmedia storytelling to public relations. This paper synthesizes transmedia storytelling with narrative transportation theory to develop a theory-driven, new approach for public relations thinking. The TNT approach is a unique fusion of ideas that can bring an innovative approach to the practice of public relations that captures four emerging trends that are shaping the practice.

Details

Journal of Communication Management, vol. 22 no. 4
Type: Research Article
ISSN: 1363-254X

Keywords

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Article

Maurice Yolles and Davide Di Fatta

There is fragmentation in the academic study of identity theory, and it is dislocated from personality theory. The paper aims to develop a model that resolves both of…

Abstract

Purpose

There is fragmentation in the academic study of identity theory, and it is dislocated from personality theory. The paper aims to develop a model that resolves both of these issues using autonomous agency theory. It is shown that identities can be evaluated using mindset agency theory. Application is then made to a case study of Donald Trump’s US election campaign.

Design/methodology/approach

In the first of this three-part paper, the fragmented identity theory is examined ontologically to generate a coherent model of multiple identities.

Findings

A new coherent model of multiple identities is created.

Originality/value

There is not currently any that has created coherent theory of multiple identities.

Details

Kybernetes, vol. 46 no. 06
Type: Research Article
ISSN: 0368-492X

Keywords

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Article

Heru Fahlevi

This paper aims to understand why an expected enhanced role of accounting in Indonesian public hospitals has not occurred, although serial organizational changes and…

Abstract

Purpose

This paper aims to understand why an expected enhanced role of accounting in Indonesian public hospitals has not occurred, although serial organizational changes and reform of hospital payment systems have taken place.

Design/methodology/approach

This study adopts a multiple case study research approach. It was carried out in two Indonesian public hospitals. Interviews were the main tool used for collecting data. The primary interviewees were the top managers, accountants and senior physicians in the hospitals surveyed.

Findings

Insights from the interviews revealed that the owners’ traditional role of funding deficits plus the conventional mindsets of managements and physicians who are only interested in health outcomes have hindered the infiltration of economic and accounting logic into the management of these two public hospitals. Consequently, the expected accounting innovations, i.e. an enhanced role of accounting in the hospitals’ daily activities did not emerge.

Research limitations/implications

This case study is not a longitudinal study and the interviewees, particularly senior physicians, were selected based on their availability and willingness to participate in the interviews. Thus, the findings should be treated with caution.

Practical implications

An enhanced role of accounting and other accounting innovations would indicate that the hospitals are responding as expected to the institutional and financial reforms.

Originality/value

Contingency theory and institutional theory have been used together in this study which aims to not only discuss the reasons for accounting changes occurring or not occurring, but also to understand the motivations behind the accounting changes or lack of change. Thus, a more comprehensive understanding of accounting innovations is expected.

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