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Article
Publication date: 25 December 2023

Karen Charman

The purpose of the project was to intervene in a deficit reading of communities. This article engages public pedagogy in a way that suggests a new approach to the field. To this…

Abstract

Purpose

The purpose of the project was to intervene in a deficit reading of communities. This article engages public pedagogy in a way that suggests a new approach to the field. To this end, both the terms public and pedagogy are interrogated.

Design/methodology/approach

The approach in this paper is an analysis of a qualitative research project: the knowledge project and pop-up school. The theoretical framework used to undertake the analysis of this project is Hannah Arendt's conceptualisation of the public realm and Michele Foucault's use of parrhesia (the truth teller), alongside Foucault's work on power.

Findings

This article offers a whole new subject position that of the educative agent. Further, this article suggests that the educative agent takes a carriage of knowledge and therefore enacts authority.

Originality/value

This article is an original theoretical engagement with knowledge, authority and power.

Details

Qualitative Research Journal, vol. 24 no. 1
Type: Research Article
ISSN: 1443-9883

Keywords

Article
Publication date: 20 July 2010

Ibrahim Seba and Jennifer Rowley

This study seeks to contribute to understanding of knowledge management and, specifically, knowledge sharing in the public sector through a case study‐based investigation of

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Abstract

Purpose

This study seeks to contribute to understanding of knowledge management and, specifically, knowledge sharing in the public sector through a case study‐based investigation of knowledge management policies and strategies, and knowledge‐sharing processes in four UK police forces.

Design/methodology/approach

Semi‐structured interviews were conducted with ten police officers in three police forces, and in the National Policing Improvement Agency. Questions focused on knowledge management strategy, strategies for encouraging staff to share and exchange knowledge, and any challenges in these areas. Interviews were recorded and transcripts created. A three‐stage thematic analysis of the interview transcripts was undertaken.

Findings

None of the case study organizations has an overarching knowledge management strategy or policy, although there is widespread recognition of the importance of intelligence and knowledge sharing to successful policing. The three police forces, supported by the National Policing Improvement Agency, do try to embody knowledge management in their strategies, processes and training methods, although it is sometimes difficult to identify relevant initiatives and practices. Forces are facing major issues in encouraging knowledge sharing as a result of the culture, the size of the force, and variable recognition of the value of knowledge management.

Originality/value

The study concurs with earlier work on research into knowledge management and knowledge sharing in the public sector that suggests that these processes are implicit and embedded in the culture of such organizations. This makes it challenging to “manage” knowledge in such contexts. The paper offers some insights into how knowledge is managed in the UK police force.

Details

Journal of Knowledge Management, vol. 14 no. 4
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 8 January 2018

Harri Laihonen and Sari Mäntylä

The characteristics of new public management and new public governance are well known, but their impact on managerial knowledge needs and the implementation of knowledge…

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Abstract

Purpose

The characteristics of new public management and new public governance are well known, but their impact on managerial knowledge needs and the implementation of knowledge management in local government remains unclear. The purpose of this paper is to elaborate the key elements of a public organization’s knowledge strategy and shows how knowledge management can support public management.

Design/methodology/approach

A case study on the application of an action research process was conducted to study how the City of Tampere in Finland aimed to overcome challenges in utilizing performance information by applying the ideas of knowledge management.

Findings

The study suggests that a holistic knowledge management strategy promotes the use of performance information by providing a systematic management framework for gathering and utilizing the information.

Practical implications

Four factors appear critical for strategic knowledge management in local government. First, it should be driven by the city’s strategy. Second, it should be carefully integrated into the general management system. Third, clear processes and responsibilities for refining the data are needed. Fourth, the quality of the data must be guaranteed. The results also emphasize the roles of management culture and continuous performance dialogue.

Originality/value

This paper makes two contributions. First, it extends the analysis of a knowledge management strategy to public management, and second, it provides a practical illustration of the development process, where knowledge was put into prime focus in developing public management.

Details

Journal of Knowledge Management, vol. 22 no. 1
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 11 April 2021

Maoka Andries Dikotla

The purpose of this paper is to recommend a framework for remodelling a public sector knowledge management system (KMS) using key knowledge management (KM) processes. The…

Abstract

Purpose

The purpose of this paper is to recommend a framework for remodelling a public sector knowledge management system (KMS) using key knowledge management (KM) processes. The rationale is to provide insight and guidelines to organisations that struggle with KM.

Design/methodology/approach

This desktop study adopted the qualitative approach and literature to support the understanding regarding the remodelling of the public sector KMS using key KM processes.

Findings

The study found that if KM processes are not considered, the prospect of KM is limited. The best way to manage public sector knowledge is following KM processes using information technology. Without proper KM, organisations may not know how knowledge is generated, codified, stored, shared and used in an organisation.

Originality/value

The paper provides a framework to guide public sector organisations in the implementation of electronic KM. Thus, proposing a new way of managing knowledge by using the electronic KM processes in the public sector organisations. The study will also benefit other organisations implementing KM programmes.

Details

Collection and Curation, vol. 40 no. 4
Type: Research Article
ISSN: 2514-9326

Keywords

Article
Publication date: 1 August 2018

Jeongseok Lee

The purpose of this paper is to explore the utility of employing knowledge management (KM) as a framework for understanding how public managers perform ecosystem management. The…

Abstract

Purpose

The purpose of this paper is to explore the utility of employing knowledge management (KM) as a framework for understanding how public managers perform ecosystem management. The question of how public managers in Seoul acquire, utilize and share knowledge in managing their ecosystems has been responded to by offering a particular conceptual model.

Design/methodology/approach

This study applies the grounded theory method to build a conceptual model. The model is generated by applying the concept of knowledge process to an investigation of how the urban ecosystem is publicly managed by civil servants in various offices within the municipality of Seoul, Korea. The case study encompasses the management of the 12 regions of Seoul designated as Eco-scenery Preservation Regions (ESPRs) by the Seoul Metropolitan Government.

Findings

The knowledge process of public managers in managing the ESPRs can be explained by understanding the conceptual model of “learning-by-doing,” which means public managers cannot count much on their knowledge gained previously through their past experience or education and training. Instead, they learn individually in the process of discharging their duties on a daily basis.

Research limitations/implications

Although the focus is on the knowledge process of public managers, there is no escaping the fact that managerial activities are not performed in a vacuum. Rather, they take place in a complex policy and government context that is not easily captured as the important variables that influence the knowledge process. Thus, it would be worthwhile to extend this study with group, intra-, and extra-organizational-level analyses.

Practical implications

Usually different contexts lead to different interpretations on the concept of learning-by-doing. This study supplies such an interpretation that diverse ecosystems in Seoul have been managed by the learning-by-doing of public managers, which is characterized specifically as their reactive response, tinkering and limited personal network.

Social implications

There has not been a definite consensus on the question of what ecosystem management is. Scientists, policymakers and citizens all have different viewpoints on that question. Nonetheless, this study provides a useful perspective on the issue of how various ecosystems have been managed by public managers, who must be a central entity of ecosystem management particularly under the context of municipality.

Originality/value

Even though KM has been a popular subject of study in business management rather than public management, KM as a framework of study is promising as a means of understanding and potentially supporting the further development of effective ecosystem management by public managers.

Details

International Journal of Public Sector Management, vol. 32 no. 2
Type: Research Article
ISSN: 0951-3558

Keywords

Article
Publication date: 8 August 2023

Benjamin Tukamuhabwa and Sheila Namagembe

This study aims to examine the influence of entrepreneurial orientation and knowledge management orientation on participation of women-owned small and medium enterprises (SMEs) in…

Abstract

Purpose

This study aims to examine the influence of entrepreneurial orientation and knowledge management orientation on participation of women-owned small and medium enterprises (SMEs) in public procurement. The research also aimed at examining the influence of knowledge management orientation on entrepreneurial orientation, and the mediating role of entrepreneurial orientation on the relationship between Knowledge management orientation and participation of women-owned SMEs in public procurement.

Design/methodology/approach

The study used a quantitative cross-sectional survey design. Data were collected using a drop-off pick-up method. The determined sample size for the women-owned SME firms was 123, while an effective sample size of 103 was obtained, and covariance-based structural equation modelling was used to test the research hypotheses.

Findings

Findings indicated that entrepreneurial orientation and knowledge management positively and significantly influenced both the search for tender opportunities and the number of times the firm submitted bids. Knowledge management orientation had a significant positive influence on entrepreneurial orientation, while entrepreneurial orientation partially mediated the relationship between knowledge management orientation and participation of women-owned SMEs in public procurement, thus implying that both knowledge management orientation and entrepreneurial orientation contribute to search for tender opportunities and the number of times a woman-owned SME firm submits bids.

Research limitations/implications

The study was cross-sectional and quantitative in nature, yet it involved behaviour aspects such as participation in public procurement. Further, a wholistic approach is taken when studying the SMEs disregarding the industrial characteristics to which the SME belongs.

Social implications

Almost 30% to 38% of SMEs in developing countries are owned by women. Focusing on increasing the number of women owned SMEs participating in public procurement will improve the nations’ GDP and increase the number of the citizens in the labour force due to increased employability.

Originality/value

Previous research takes a wholistic approach when examining SMEs participation in public sector procurement disregarding the impact of gender. Further, knowledge management orientation and entrepreneurial orientation in women-owned SMEs are studied for the first time in a public procurement setting.

Details

Journal of Public Procurement, vol. 23 no. 3/4
Type: Research Article
ISSN: 1535-0118

Keywords

Article
Publication date: 4 May 2012

Seow Ting Lee

This study aims to explicate the characteristics of ethical knowledge according to a knowledge management theoretical framework that conveys ethical knowledge as a form of tacit…

1969

Abstract

Purpose

This study aims to explicate the characteristics of ethical knowledge according to a knowledge management theoretical framework that conveys ethical knowledge as a form of tacit knowledge that is personal, subjective, intangible, and difficult to communicate to others.

Design/methodology/approach

The study is based on a survey with 350 public relations practitioners in the USA.

Findings

The findings show that ethical knowledge in public relations, as a professional construct, is tacit only to the extent that it is a personal body of knowledge grounded in individual actions and experiences, but it is explicit in that it is tangible and could be communicated and shared in the workplace. Age, work experience and the number of ethics courses taken in an individual's public relations career are some of the significant determinants shaping the public relations practitioners' conceptualizations of ethical knowledge.

Practical implications

The study reinforces the importance of a holistic approach to ethics, where structured and formal training programs and codes of ethics are supported directly by a congruence between formal initiatives and public relations professionals' personal values.

Originality/value

By explicating the characteristics of ethical knowledge and its implications on knowledge transfer of ethics in public relations, and in understanding the determinants shaping public relations professionals' conceptualization of ethical knowledge, this study offers an empirical contribution to an area of study that has received mostly normative and philosophical discussion.

Details

Journal of Communication Management, vol. 16 no. 2
Type: Research Article
ISSN: 1363-254X

Keywords

Article
Publication date: 11 May 2015

Osvaldo Cairo, José Sendra Salcedo and J. Octavio Gutierrez-Garcia

The purpose of this paper is to devise a crowdsourcing methodology for acquiring and exploiting knowledge to profile unscheduled transport networks for design of efficient routes…

Abstract

Purpose

The purpose of this paper is to devise a crowdsourcing methodology for acquiring and exploiting knowledge to profile unscheduled transport networks for design of efficient routes for public transport trips.

Design/methodology/approach

This paper analyzes daily travel itineraries within Mexico City provided by 610 public transport users. In addition, a statistical analysis of quality-of-service parameters of the public transport systems of Mexico City was also conducted. From the statistical analysis, a knowledge base was consolidated to characterize the unscheduled public transport network of Mexico City. Then, by using a heuristic search algorithm for finding routes, public transport users are provided with efficient routes for their trips.

Findings

The findings of the paper are as follows. A crowdsourcing methodology can be used to characterize complex and unscheduled transport networks. In addition, the knowledge of the crowds can be used to devise efficient routes for trips (using public transport) within a city. Moreover, the design of routes for trips can be automated by SmartPaths, a mobile application for public transport navigation.

Research limitations/implications

The data collected from the public transport users of Mexico City may vary through the year.

Originality/value

The significance and novelty is that the present work is the earliest effort in making use of a crowdsourcing approach for profiling unscheduled public transport networks to design efficient routes for public transport trips.

Details

Journal of Knowledge Management, vol. 19 no. 3
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 16 June 2021

Junqi Liu, Yanlin Ma, Andrea Appolloni and Wenjuan Cheng

This study aims to uncover the black box of the influence mechanism between external stakeholder drivers and green public procurement practice, and meanwhile to explore the…

Abstract

Purpose

This study aims to uncover the black box of the influence mechanism between external stakeholder drivers and green public procurement practice, and meanwhile to explore the moderating role of administrative level in this process. Green public procurement (GPP) has been widely implemented. Existing literature has found that external stakeholder drivers can affect public sectors' GPP practice, however, the definition of its connotation is still unclear, and how external stakeholders affect GPP practice has remained a black box.

Design/methodology/approach

After defining the major external stakeholders, this study develops a multiple mediation theoretical model using survey data from 142 Chinese local public sectors. It aims to uncover the black box of the influence mechanism between external stakeholder drivers and GPP practice and meanwhile explore the moderating effect of administrative levels in this process.

Findings

The results show that external stakeholder drivers have a positive relationship with GPP practices. The knowledge of GPP implementation policies and the knowledge of GPP benefits can both mediate this relationship. This study also finds that the administrative level of public sectors can positively moderate the mediating effect produced by the knowledge of GPP implementation policies and negatively moderate the mediation effect produced by the knowledge of GPP benefits.

Social implications

Local governments need to better encourage public sectors to implement GPP. Managers of public sectors need to pay attention to organizational learning to acquire relevant knowledge on GPP.

Originality/value

This study makes a theoretical contribution to a better understanding of the influence mechanism for GPP practice. This study also provides comparisons of GPP implementation policies between China and European Union.

Details

Journal of Public Procurement, vol. 21 no. 2
Type: Research Article
ISSN: 1535-0118

Keywords

Article
Publication date: 7 January 2021

Mohsenah Al Yami, Mian M. Ajmal and Sreejith Balasubramanian

Firm size is an important contingency variable in macro-organizational studies. Several questions arise in relation to knowledge management and organizational size that is…

Abstract

Purpose

Firm size is an important contingency variable in macro-organizational studies. Several questions arise in relation to knowledge management and organizational size that is critical to both public and private organizations. Unfortunately, despite its significance, all or most of the studies that examined the effects of organizational size’ on knowledge management have been in the private sector. This paper aims to empirically study the effects of organizational size on the key knowledge management processes and subsequent operational efficiency derived from its implementation in the public sector.

Design/methodology/approach

A structured country-wide survey of United Arab Emirates public sector organizations was conducted. The 383 completed responses obtained were then analysed to assess the hypothesized differences in the implementation of knowledge management processes (knowledge acquisition, knowledge creation, knowledge capture, knowledge storage and retrieval, knowledge sharing, knowledge utilization) and its impact on the operational efficiency across small and medium, large and very large public sector organizations.

Findings

The results revealed that the extent of implementation of all six knowledge management processes and operational efficiency followed an inverted “V” pattern, in which, both knowledge management processes and operational efficiency was found to increase while transitioning from small and medium entities to large entities, but was found to decrease while transitioning from large to very large entities. In terms of relationships, while all knowledge management processes had a significant positive impact on the operational efficiency of the public sector, the ability to derive operational efficiency from knowledge management processes was found to be the highest for very large public sector organizations.

Practical implications

The novel findings are useful for practitioners and policymakers, especially those overseeing a country’s knowledge management initiatives to devise strategies, policies and support mechanisms to ensure public sector organizations, regardless of their size, can implement efficient and effective knowledge management processes to improve their operational efficiency.

Originality/value

The study is arguably the first comprehensive attempt to understand the impact of organizational size on knowledge management in the public sector.

Details

VINE Journal of Information and Knowledge Management Systems, vol. 52 no. 5
Type: Research Article
ISSN: 2059-5891

Keywords

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