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Document delivery is a rapidly growing area of interest, yet public policy issues have not been clearly defined and discussed. For that reason, it is essential to begin by defining what we mean by ‘public’ and ‘private’ sector and by the term ‘document delivery’. Public policy issues can then be identified in four areas: (1) marketplace competition, (2) intellectual property, (3) fair use of public resources, and (4) public good. Because past perception of the issues has been vague, the volume of activity and the economic stakes relatively low, it is still possible for public/private sector roles to be defined in a non‐combative atmosphere, to mutually‐beneficial ends.

Narratives about educational phenomena and identities that circulate in society have the power to frame and make sense of specific educational experiences as well as general educational ideas. Some of these narratives also underwrite assumptions for policymaking and thus produce meaning, structure and alignment in an otherwise uncertain and complex field of governing. Narrative control refers to the way a specific selection of narratives and narrative plots legitimise, necessitate and normalise a specific way to understand educational purposes, processes and identities. The analyses in this chapter illuminate processes of narrative control in core documents of the latest Norwegian educational reform. Through the narrative construction of a specific educational trajectory, pupil identity and categories of deviance representing positions at risk, the documents' narrative control generates a specific standard regulating what a ‘normal pupil’ is.

Government practices concerning self‐administered, direct Internet publishing of material are burgeoning. In this situation, local public libraries can balance democratically unfavourable consequences of new ICT practices in early e‐government initiatives, an important task, especially considering that the intermediary and disseminating functions of traditional mass media are being questioned. Using Habermas’s theories on public spheres and mass media, the concept of intermediary in today’s society is discussed in the context of international information policy documents and public library manifestos. Against this background, two Swedish cases concerning work within a municipal library and regional politics are presented. In conclusion, it is suggested that public libraries have both the obligation and the possibility to counteract tendencies toward shallow representation of public administration, fragmentation of societies and documents, and dislocations of responsibilities from government agencies to libraries. If handled properly, library practices that add value might even strengthen and rejuvenate the democratic system.

This paper aims to analyze what Samarco and Brazilian magazines speak and say about Mariana’s environmental crime. Discover their doxa in this subject. Interpret the speakings, sayings and doxas through the theories of the treadmills of production, crime and law.

It is a qualitative and documental research and a narrative analysis. Regarding the documents: 45 were from public authorities, 14 from Samarco Mineração S.A. and 73 from Brazilian magazines. Theoretically, the authors resorted to Bourdieusian sociology (speaking, saying and doxa) and the treadmills of production, crime and law theories.

Samarco: speaking – mission statements; saying – detailed information and economic and financial concerns; doxa – assistance discourse. Brazilian magazines: speaking – external agents; saying – agreements; doxa – attribution, aggravations, historical facts, impacts and protests.

The absence of discussions that addressed this fatality, with its respective consequences, from an agenda that exposed and denounced how it exacerbated race, class and gender inequalities.

Regarding Mariana’s environmental crime: Samarco Mineração S.A. speaks and says through the treadmill of production theory and supports its doxa through the treadmill of crime theory, and Brazilian magazines speak and say through the treadmill of law theory and support their doxa through the treadmill of crime theory.

To provoke reflections on the relationship between the mining companies and the communities where they settle to develop their productive activities.

Concerning environmental crime in perspective, submit it to a theoretical interpretation based on sociological references, approach it in a debate linked to environmental criminology, and describe it through narratives exposed by the guilty company and by Brazilian magazines with high circulation.

It has been suggested that “space and artifacts constitute systems of communication which organizations build up within themselves” (Gagliardi, 1992a, b, p. vi) and reflect the cultural life within that organization. This is a study of how the “landscape” of a public library (“Library X”), as an information retrieval system, relates to the values of the people who created it. The efforts here are geared towards understanding the physical instantiation of institutional culture and, more specifically, institutional values as they are reflected through the artifact.

Scholars have pointed out the need for improvement and refinement in public management research, also depending on the role of public administration for sustainable development. Because government organizations employ a substantial portion of the workforce, management practices in the public sector are critical areas for designing, implementing and delivering policies that can achieve the goals set forth in the 2030 Agenda for Sustainable Development. For these purposes, and in implementation of the Next Generation EU (NGEU) programme, Italy recently launched an ambitious National Recovery and Resilience Plan (NRRP) which includes, among other things, upskilling goals for staff employed, following the modernization process that has involved the Italian public sector in the last decades, with the Decree n. 150/2009. Aiming both to understand the extent of the application of the reform and to answer some basic questions (why, what and how) concerning Individual Performance Appraisal Systems (IPAS), we conducted a content analysis on the 220 documents already produced by the Italian Ministries. The study has been conducted in two different steps of the reform process and provides solid evidence of the reforms' effects on designing and implementing individual performance systems. The analyzed documents reveal no longer-term vision in implementing the IPAS that involves some critical performance management utilities such as training, development, fair pay and deployment of employees, raising new questions about a sustainable approach to the individual performance management process even in public organizations.

This research seeks to explore the potential of ontologies for reorganizing e‐document management in public administration with the aim of supporting administration in organizing cross‐organizational document and information management.

Since ontologies are suitable for organizing metadata for annotation of informational resources, the research question is: How can public administrations make use of ontologies for organizing and improving their e‐document management? Findings, based on an action research project in the state administration of Schleswig‐Holstein (Germany).

The research findings indicate that structuring documents and information through ontologies requires a socio‐technical infrastructure consisting of a number of regularities, services and support on the level of organization as well as information technology.

Since the case of Schleswig‐Holstein is typical for governments trying to enter the information age without having the power and resources to be on the leading edge, the recommendations based on this research may support the strategy development and solution finding in other administrations as well.

A rather small government (such as that of Schleswig‐Holstein) must be aware of its strategic goals and step ahead carefully in order to avoid the risks of misinvestment while reorganizing its e‐document management.

The paper systematically addresses the question “How can public administration make use of ontologies for organizing and improving their e‐document management?”.

This paper aims to present a recent study on the definition and measurement of quality dimensions of public electronic records and archives (QADEPs: Qualités des archives et documents électroniques publics). It develops an original model and a complete method with tools to define and measure electronic public data qualities within public institutions. It highlights also the relationship between diplomatics principles and the measurement of trustworthiness of electronic data in particular. This paper presents a general overview of the main results of this study, with also illustrative examples to demonstrate the feasibility of measuring the qualities of electronic archives in the context of public institutions.

This research was conducted in two phases. The first one was the conceptual phase in which the quality dimensions were identified and defined with specific sets of indicators and variables. The second phase was the empirical phase which involved the testing of the model on real electronic documents belonging to several public institutions to validate its relevance and applicability. These tests were performed at the Archives of the State of Wallis and the Archives of the State of Geneva, thanks to different measurement tools designed especially for this stage of the research.

The QADEPs model analyzes the qualities of electronic records in public institutions through three dimensions: trustworthiness, exploitability and representativeness. These dimensions were divided into eight sub-dimensions comprising 17 indicators for a total of 46 variables. These dimensions and their variables tried to cover the main aspects of quality standards for electronic data and public documents. The study demonstrates that nearly 60 per cent of the measured variables could be automated.

The QADEPs model was defined and tested in a Swiss context on a limited sample of electronic public data to validate, essentially, its feasibility. It would be useful to extend this approach and test it on a broader sample in different contexts abroad.

The decisionmaking of records retention in organizations and public institutions in particular is difficult to establish and justify because it is based generally on subjective and non-defendable practices. The QADEPs model offers specific metrics with their related measuring tools to evaluate and identify what is valuable and what is eliminable within the whole set of institutional electronic information. The model should reinforce the information governance of those institutions and help them control the risks related to information management.

The current practice of archival appraisal does not yet invest in a meticulous examination of the nature of documents that should be preserved permanently. The lack of studies on the definition and measurement of the qualities of electronic and public electronic records prevents verification as to whether archival materials are significant. This paper fills in some of the gaps.

This paper aims to address the recent trends and developments relating to the re‐use of public sector information (PSI) and open government data.

It starts from the European Commission's Digital Agenda, which stressed the importance of opening up access to content to promote the single market. While the 2003 PSI directive has contributed to this, barriers to the re‐use of PSI still remain, often based on a lack of awareness with public sector data holders and users. Some of these barriers are currently being challenged by the open government data (OGD) movement. While this movement has comparable objectives to the PSI directive, it is based on different arguments. This raises the question of how the two approaches relate.

The paper argues that the proponents of the re‐use of PSI and OGD should join forces to promote the availability of public sector data.

In this way, the public sector can be encouraged to rethink its information policy and move to a more coherent view on how data can be used to increase the benefits for the information society and the market for digital content.

The Bureau of Economics in the Federal Trade Commission has a three-part role in the Agency and the strength of its functions changed over time depending on the preferences and ideology of the FTC’s leaders, developments in the field of economics, and the tenor of the times. The over-riding current role is to provide well considered, unbiased economic advice regarding antitrust and consumer protection law enforcement cases to the legal staff and the Commission. The second role, which long ago was primary, is to provide reports on investigations of various industries to the public and public officials. This role was more recently called research or “policy R&D”. A third role is to advocate for competition and markets both domestically and internationally. As a practical matter, the provision of economic advice to the FTC and to the legal staff has required that the economists wear “two hats,” helping the legal staff investigate cases and provide evidence to support law enforcement cases while also providing advice to the legal bureaus and to the Commission on which cases to pursue (thus providing “a second set of eyes” to evaluate cases). There is sometimes a tension in those functions because building a case is not the same as evaluating a case. Economists and the Bureau of Economics have provided such services to the FTC for over 100 years proving that a sub-organization can survive while playing roles that sometimes conflict. Such a life is not, however, always easy or fun.