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21 – 30 of over 57000Holly Carter, John Drury, G. James Rubin, Richard Williams and Richard Amlôt
Reports from small‐scale incidents in which decontamination was conducted suggest that a successful communication strategy is vital in order to increase public compliance with…
Abstract
Purpose
Reports from small‐scale incidents in which decontamination was conducted suggest that a successful communication strategy is vital in order to increase public compliance with, and reduce public anxiety about, decontamination. However, it has not been possible to examine public behaviour during large scale incidents involving decontamination. The aim of the research reported here was to examine the relationship between people's positive perceptions of responding agencies’ communication strategies and relevant outcome variables, such as level of compliance and level of reassurance, in several field exercises involving mass decontamination.
Design/methodology/approach
Data were collected using feedback questionnaires completed by simulated casualties, which contained items relating to casualties’ perceptions of the success of responding agencies’ communication strategies, their confidence in emergency responders, and their compliance with the decontamination process. Path analysis was used to examine the relationships between variables.
Findings
Results show a significant relationship between responding agencies’ communication strategies, level of public reassurance, and level of public compliance. The relationship between responders’ communication strategies and the outcome variables was partially mediated by public confidence in responders.
Practical implications
Emergency responders should focus on communication with members of the public as a key element of the decontamination process, as failure to do so could result in high levels of anxiety and low levels of compliance among those who are affected.
Originality/value
This research highlights the importance of effective responder communication strategies. Further, findings indicate the value of examining feedback from field exercises in order to facilitate a greater understanding of public experiences of the decontamination process.
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Lisa M. PytlikZillig, Alan J. Tomkins, Mitchel N. Herian, Joseph A. Hamm and Tarik Abdel‐Monem
Municipalities commonly ask the public to give input by answering questions about their preferences. There is some belief that input enhances the public's confidence in…
Abstract
Purpose
Municipalities commonly ask the public to give input by answering questions about their preferences. There is some belief that input enhances the public's confidence in government. The purpose of this paper is to examine whether different types of input activities (obtained by phone or online surveys, or via face‐to‐face engagements) differentially impact confidence.
Design/methodology/approach
Data were collected over two years from different input activities undertaken to inform a city's budgeting and performance measures' determinations.
Findings
Significant amounts of variance in the public's confidence in municipal governments are accounted for by independent predictors such as current satisfaction, perceived trustworthiness, legitimacy, and loyalty to the institution. Compared to online and phone surveys, face‐to‐face input methods seem to have a particularly strong, positive relationship with the public's perceptions of the trustworthiness (e.g. competence, integrity, benevolence) of municipal government officials. Persons who participate in face‐to‐face, online, or phone events differ both in extent of confidence and, to a small extent, in the bases of their confidence.
Research limitations/implications
The study design is correlational rather than experimental and data were not originally gathered to test the identified hypotheses. In addition, it is not prudent to put too much stock in results from only one jurisdiction that relied primarily on convenience samples.
Originality/value
In instances in which enhancing confidence in the institution is a specific objective of public input, this work provides researchers and practitioners with guidance to better anticipate which input technique(s) works best and why.
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Francis D. Boateng and Jihye Yoo Lee
Given the tumultuous history of policing in South Africa, the historic relationship between the police and the public, and the continuous rising crime rates, it is perplexing that…
Abstract
Purpose
Given the tumultuous history of policing in South Africa, the historic relationship between the police and the public, and the continuous rising crime rates, it is perplexing that little quantitative research has been conducted on legitimacy and the SAPS. The current study assesses public confidence in police in South Africa by analyzing data from a more than three-decade-old public opinion survey. The purpose of this paper is twofold: first, to examine changes in public confidence since 1981; and second, to determine factors that cause variations in confidence during a given period.
Design/methodology/approach
To achieve the objectives, the authors analyzed longitudinal data collected from 1981 to 2014 as part of the world Value Survey program. ANOVA and multivariate regression analyses were conducted.
Findings
Findings indicate that confidence in SAPS was highest during the period immediately after apartheid and then dwindled from 1999 onwards. Moreover, race, happiness and education have historically influenced public confidence in the police.
Originality/value
These findings provide information that could be useful for transforming the SAPS, especially in developing viable strategies to strengthen the police’s relationship with citizens. Additionally, the manuscript provides an original contribution to the study of public attitudes toward the police and police legitimacy, especially in a non-western society.
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Daniel Joseph Finkenstadt and Robert Handfield
This study examines the lack of confidence in the actions of the government and pharmaceutical companies during vaccine deployment. The authors introduce the concept of supply…
Abstract
Purpose
This study examines the lack of confidence in the actions of the government and pharmaceutical companies during vaccine deployment. The authors introduce the concept of supply chain immunity. The authors test whether the perception of higher vaccine supply chain immunity leads to higher willingness to be vaccinated within the supply chain community.
Design/methodology/approach
The authors utilize factor analysis and item response theory methods to develop a scale for measuring supply chain immunity. The original and psychometrically sound scale is tested via a structural equation model (SEM). Factor analysis and SEM use survey responses from two samples of 125 supply chain executives.
Findings
SEM suggests that supply chain immunity perceptions are a strong predictor of overall supply chain confidence for COVID vaccines. Further, these perceptions, through supply chain confidence, indirectly impact individuals' self-reported willingness to personally accept a vaccine themselves.
Originality/value
This paper presents the concept of supply chain immunity perceptions that have not been used in the medical supply chain literature. This paper presents a first-of-a-kind scale for supply chain immunity perceptions utilizing nascent methods and demonstrates the constructs impact on vaccine program confidence and public willingness to participate.
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Yan Zhang, Lijun Guan and Shaosheng Jin
This study aims to explore the degree of Chinese consumers' trust and confidence in the Chinese dairy products supply chain and the relationships between trust and overall…
Abstract
Purpose
This study aims to explore the degree of Chinese consumers' trust and confidence in the Chinese dairy products supply chain and the relationships between trust and overall confidence in dairy products safety and quality.
Design/methodology/approach
This study collected data from 1,278 respondents by field survey from five provinces of China. The data were analyzed using ordered logit model.
Findings
This study shows the following results: (1) Chinese consumer confidence in domestic dairy products and trust in actors of the dairy chain are at a moderate-to-low level. (2) Government regulators are considered to take the most responsibility, with both an optimism-enhancing and a pessimism-reducing effect (the former effect is greater), while perceived trust in dairy farmers and retailers has little effect. (3) Perceived care has both an optimism-enhancing and a pessimism-reducing effect, and the former effect is stronger. Competence and openness have an optimism-enhancing effect and a pessimism-reducing effect, respectively. (4) The importance of the three dimensions of trust related to optimism-increasing and pessimism-reduction is limited, except in the case of government regulators.
Originality/value
This study contributes to a better understanding of consumer trust in food safety and also help demonstrate to the actors and institutions involved in the dairy supply chain the best way to improve the performance of their duties to meet the consumers' needs for safe and quality dairy products.
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Tessa Withorn, Jillian Eslami, Hannah Lee, Maggie Clarke, Carolyn Caffrey, Cristina Springfield, Dana Ospina, Anthony Andora, Amalia Castañeda, Alexandra Mitchell, Joanna Messer Kimmitt, Wendolyn Vermeer and Aric Haas
This paper presents recently published resources on library instruction and information literacy, providing an introductory overview and a selected annotated bibliography of…
Abstract
Purpose
This paper presents recently published resources on library instruction and information literacy, providing an introductory overview and a selected annotated bibliography of publications covering various library types, study populations and research contexts.
Design/methodology/approach
This paper introduces and annotates English-language periodical articles, monographs, dissertations, reports and other materials on library instruction and information literacy published in 2020.
Findings
The paper provides a brief description of all 440 sources and highlights sources that contain unique or significant scholarly contributions.
Originality/value
The information may be used by librarians, researchers and anyone interested in a quick and comprehensive reference to literature on library instruction and information literacy.
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