Search results

1 – 10 of over 78000
To view the access options for this content please click here
Article
Publication date: 10 January 2020

Chen Hai-Ming, Lan Li-Chi, Chiu Tao-Sheng and Fang Chen-Ling

This paper aims to explore the impact of corporate social responsibility and hypocrisy on the relationship among psychological contract violation, trust and perceived betrayal.

Abstract

Purpose

This paper aims to explore the impact of corporate social responsibility and hypocrisy on the relationship among psychological contract violation, trust and perceived betrayal.

Design/methodology/approach

This study used purposive sampling and selected students in Taiwan as the research participants. The theory of psychological contract violation and consumer awareness process in violation hypocrisy on psychological contract violation were used to investigate the effect of its impact on trust and perceived betrayal. Then, the moderating effect of social responsibility and hypocritical on trust, and the mediating effect of trust between psychological contract violation and perceived betrayal were analyzed.

Findings

The results indicated that hypocrisy had a significant and negative impact on psychological contract violation toward trust; hypocrisy had a significantly positive impact on psychological contract violation toward perceived betrayal; trust had a significantly negative impact on perceived betrayal; perceived betrayal had a significantly positive impact on both direct and indirect revenges; trust had a mediating effect between hypocrisy toward psychological contract violation and perceived betrayal; and higher hypocrisy would produce a stronger effect through trust on the relationships between hypocrisy toward psychological contract violation and perceived betrayal.

Originality/value

Perception of consumers would differ whenever there were failures of service recovery occurred; especially, stronger betrayal feeling would be perceived with the companies who emphasized social responsibility and did not carry out what they should do. Research results could be references for companies whom advertising and praising social responsibility.

Details

International Journal of Conflict Management, vol. 31 no. 2
Type: Research Article
ISSN: 1044-4068

Keywords

To view the access options for this content please click here
Article
Publication date: 10 June 2014

Joanna Gee and Betty Bertrand-Godfrey

The psychological therapies are widely considered within the forensic literature as holding a useful role in the prison system, however, despite this, very little research

Abstract

Purpose

The psychological therapies are widely considered within the forensic literature as holding a useful role in the prison system, however, despite this, very little research into the psychological therapies has taken place. Further, where research is carried out, it is often associated with the need for evidence-based practice (EBP), involving quantification and randomization. The paper aims to discuss these issues.

Design/methodology/approach

This paper will initially introduce the importance of research into the psychological therapies in prison, followed by a consideration of EBP which can be thought of as the current movement governing research in the psychological therapies in the UK.

Findings

However, in providing a focused critique of EBP, particularly within prisons, this paper will attempt to pave the way for a consideration of alternative research methodologies and resultant methods in researching the psychological therapies in prisons in the UK.

Originality/value

Through this it is argued that research within the prison setting should act not to promote interventions and create an evidence-based as such, but to provide an accessible body of knowledge for the psychological therapists working in prisons in the UK.

Details

International Journal of Prisoner Health, vol. 10 no. 2
Type: Research Article
ISSN: 1744-9200

Keywords

To view the access options for this content please click here
Article
Publication date: 7 August 2017

Janet A. Boekhorst, Parbudyal Singh and Ronald Burke

The purpose of this paper is to examine a moderated mediation model that investigated the moderating role of psychological detachment in the relationship between work…

Downloads
1799

Abstract

Purpose

The purpose of this paper is to examine a moderated mediation model that investigated the moderating role of psychological detachment in the relationship between work intensity and life satisfaction via emotional exhaustion.

Design/methodology/approach

Data were collected from 149 hospital-based nurses who completed a questionnaire about working conditions and individual outcomes. The data were analyzed using hierarchical moderated regression and bootstrapping techniques.

Findings

The results confirm that work intensity is negatively related to life satisfaction via emotional exhaustion. The results also demonstrate that psychological detachment diminishes the negative influence of emotional exhaustion on life satisfaction. The conditional indirect effect model shows that the indirect relationship between work intensity and life satisfaction is strongest at low psychological detachment.

Research limitations/implications

This research advances our understanding of the negative work and non-work implications associated with work intensity. The key limitation of this research was the cross-sectional data set. HRM researchers should seek to replicate and expand the results with multi-wave data to extend our understanding of the implications of work intensity.

Practical implications

HRM practitioners need to begin implementing measures to address work intensity in order to thwart its negative effects. HRM practitioners need to implement policies and procedures that limit the intensity of work demands to promote positive employee work and non-work outcomes.

Originality/value

This is the first study to show that work intensity can influence life satisfaction through emotional exhaustion. Contrary to most recovery research, this research is also among the first to focus on the moderating role of psychological detachment, especially within a conditional indirect effect model.

Details

Personnel Review, vol. 46 no. 5
Type: Research Article
ISSN: 0048-3486

Keywords

To view the access options for this content please click here
Book part
Publication date: 13 August 2018

Robert L. Dipboye

Abstract

Details

The Emerald Review of Industrial and Organizational Psychology
Type: Book
ISBN: 978-1-78743-786-9

To view the access options for this content please click here
Article
Publication date: 29 May 2007

Robert G. DelCampo

This paper sets out to review selected psychological contract literature to aid in developing understandings about the unique nature of today's work agreements and work…

Downloads
8934

Abstract

Purpose

This paper sets out to review selected psychological contract literature to aid in developing understandings about the unique nature of today's work agreements and work environment. This conceptual paper aims to provide practical knowledge, future research directions and fill several gaps in knowledge about the contract.

Design/methodology/approach

The paper provides insights and directions for future psychological contract research, while explaining the implications for research and practice of the work previously undertaken in developing this area of research.

Findings

This paper suggests that psychological contract measurement and its theoretical implications must be reconsidered. In this context, the interface with organizational justice literature is discussed.

Originality/value

Limited research in the field has focused on the implications of previous research. This paper aims to bring together what has been done previously and provide directions for future study.

Details

Management Research News, vol. 30 no. 6
Type: Research Article
ISSN: 0140-9174

Keywords

Abstract

Details

Review of Marketing Research
Type: Book
ISBN: 978-0-7656-1306-6

To view the access options for this content please click here
Book part
Publication date: 30 June 2004

Lynn M Shore, Lois E Tetrick, M.Susan Taylor, Jaqueline A.-M Coyle Shapiro, Robert C Liden, Judi McLean Parks, Elizabeth Wolfe Morrison, Lyman W Porter, Sandra L Robinson, Mark V Roehling, Denise M Rousseau, René Schalk, Anne S Tsui and Linn Van Dyne

The employee-organization relationship (EOR) has increasingly become a focal point for researchers in organizational behavior, human resource management, and industrial…

Abstract

The employee-organization relationship (EOR) has increasingly become a focal point for researchers in organizational behavior, human resource management, and industrial relations. Literature on the EOR has developed at both the individual – (e.g. psychological contracts) and the group and organizational-levels of analysis (e.g. employment relationships). Both sets of literatures are reviewed, and we argue for the need to integrate these literatures as a means for improving understanding of the EOR. Mechanisms for integrating these literatures are suggested. A subsequent discussion of contextual effects on the EOR follows in which we suggest that researchers develop models that explicitly incorporate context. We then examine a number of theoretical lenses to explain various attributes of the EOR such as the dynamism and fairness of the exchange, and new ways of understanding the exchange including positive functional relationships and integrative negotiations. The article concludes with a discussion of future research needed on the EOR.

Details

Research in Personnel and Human Resources Management
Type: Book
ISBN: 978-0-76231-103-3

To view the access options for this content please click here
Article
Publication date: 31 May 2013

Aamir Ali Chughtai and Finian Buckley

The purpose of this paper is to explore the effects of trust in top management and trust in team members on research scientists' work engagement. Specifically, it is…

Downloads
2566

Abstract

Purpose

The purpose of this paper is to explore the effects of trust in top management and trust in team members on research scientists' work engagement. Specifically, it is proposed that the link between trust in top management and work engagement will be mediated by organizational identification whereas the relationship between trust in team members and work engagement will be mediated by team psychological safety.

Design/methodology/approach

Survey data were collected from 170 research scientists, drawn from six Irish science research centres. Structural equation modelling was used to test the direct and mediating effects.

Findings

Results revealed that as hypothesised, organizational identification and team psychological safety fully mediated the effects of trust in top management and trust in team members on work engagement respectively.

Research limitations/implications

The cross‐sectional research design and the use of self‐reported data are the main limitations of this research. Additionally, the team psychological safety scale exhibited a relatively low reliability and, therefore, the results should be viewed with caution. Limitations aside, this study demonstrates that science researchers' trust in top management and their fellow team members is likely to be an important driver of work engagement.

Originality/value

This is the first study which has empirically established a link between work engagement and two distinct forms of trust. In addition, it also uncovers the psychological processes through which researchers' trust in top management and their team members can influence work engagement.

To view the access options for this content please click here
Article
Publication date: 1 January 2010

Colleen C. Bee and Mark E. Havitz

Consumer loyalty has long been recognised as a key consideration of marketing strategies focused on customer retention. While the importance of the loyalty construct is…

Downloads
1381

Abstract

Consumer loyalty has long been recognised as a key consideration of marketing strategies focused on customer retention. While the importance of the loyalty construct is widely recognised, the conditions and variables that foster consumer loyalty for a specific service may vary. This paper explores the variables that influence fan attendance at a professional sporting event. It extends prior research by conceptualising both a behavioural and an attitudinal component of loyalty, as well as considering fan involvement with the sport and attraction to the sport. The findings suggest that psychological commitment and resistance to change mediate the effect of fan attraction and involvement on behavioural loyalty in a professional sports context.

Details

International Journal of Sports Marketing and Sponsorship, vol. 11 no. 2
Type: Research Article
ISSN: 1464-6668

Keywords

To view the access options for this content please click here
Book part
Publication date: 20 January 2021

Kristie M. Young, William W. Stammerjohan, Rebecca J. Bennett and Andrea R. Drake

Psychological contracts represent unofficial or informal expectations that an individual holds, most commonly applied to an employer–employee relationship. Understanding…

Abstract

Psychological contracts represent unofficial or informal expectations that an individual holds, most commonly applied to an employer–employee relationship. Understanding psychological contracts helps explain the consequences of unmet expectations, including increased budgetary slack and reduced audit quality. This chapter reviews and synthesizes accounting behavioral research that discusses psychological contracts and that was published in academic and practitioner journals in the areas of financial accounting, management accounting, auditing, taxes, non-profit organizations, accounting education, and the accounting profession itself. Despite the prevalence of psychological contracts in the workplace and the applicability to behavioral research, accounting literature remains limited regarding applications of psychological contracts. This chapter aggregates research across all areas of accounting to provide suggestions for use of psychological contracts in future research and thus create a connected research stream.

1 – 10 of over 78000