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Task complexity is one of the significant factors that influences and is used for forecasting employee performance and determining labor cost. However, the complexity level of tasks is unstructured, dynamic and complicated to perform. This paper develops a new method for evaluating the complexity level of tasks in the production process to support production managers to control their manufacturing systems in terms of flexibility, reliability to production planning and labor cost.

The complexity level of tasks will be analyzed based on the structuralist concept. Using the structure of task, the factors that significantly affect the task complexity in an assembly line will be defined, and the complexity level of the task will be evaluated by measuring the number of task components. Using the proportional 2-tuples linguistic values, the difference between the complexity levels of tasks can be compared and described clearly.

Based on the structure of the task, three contributory factors including input factors, process-operation factors and output factors that significantly affect the task complexity in an assembly line are identified in the present study. The complexity level of the task is quantified through analyzing the details of the three factors according to two criteria and six sub-criteria within the textile case study.

The proposed approach provides a new insight about the factors that have an effect on the complexity of tasks in production and remedies some of limitations of previous methods. The combination of experts' experience and scientific knowledge will improve the accuracy in determining the complexity level of tasks.

The purpose of this paper is to develop some 2-tuple linguistic aggregation operators based on Muirhead mean (MM), which is combined with multiple attribute group decision making (MAGDM) and applied the proposed MAGDM model for supplier selection under 2-tuple linguistic environment.

The supplier selection problem can be regarded as a typical MAGDM problem, in which the decision information should be aggregated. In this paper, the authors investigate the MAGDM problems with 2-tuple linguistic information based on traditional MM operator. The MM operator is a well-known mean type aggregation operator, which has some particular advantages for aggregating multi-dimension arguments. The prominent characteristic of the MM operator is that it can capture the whole interrelationship among the multi-input arguments. Motivated by this idea, in this paper, the authors develop the 2-tuple linguistic Muirhead mean (2TLMM) operator and the 2-tuple linguistic dual Muirhead mean (2TLDMM) operator for aggregating the 2-tuple linguistic information, respectively. Some desirable properties and special cases are discussed in detail. Based on which, two approaches to deal with MAGDM problems under 2-tuple linguistic information environment are developed. Finally, a numerical example concerns the supplier selection problem is provided to illustrate the effectiveness and feasibility of the proposed methods.

The results show that the proposed can solve the MAGDM problems within the context of 2-tuple linguistic information, in which the attributes are existing interaction phenomenon. Some 2-tuple aggregation operators based on MM have been developed. A case study of supplier selection is provided to illustrate the effectiveness and feasibility of the proposed methods. The results show that the proposed methods are useful to aggregate the linguistic decision information in which the attributes are not independent so as to select the most suitable supplier.

The proposed methods can solve the 2-tuple linguistic MAGDM problem, in which the interactions exist among the attributes. Therefore, it can be used to supplier selection problems and other similar management decision problems.

The paper develop some 2-tuple aggregation operators based on MM, and further present two methods based on the proposed operators for solving MAGDM problems. It is useful to deal with multiple attribute interaction decision-making problems and suitable to solve a variety of management decision-making applications.

For some specific multi-criteria decision-making (MCDM) problems, especially in emergency situations, because of the feature of criteria and other fuzzy factors, it is more appropriate that values of different criteria are expressed in their correspondingly appropriate value types. The purpose of this paper is to build a multi-criteria group decision-making (MCGDM) model dealing with heterogeneous information based on distance-based VIKOR to solve emergency supplier selection in practice appropriately and flexibly, where a compromise solution is more acceptable and suitable.

This paper extends the classical VIKOR to a generalized distance-based VIKOR to handle heterogeneous information containing crisp number, interval number, intuitionistic fuzzy number and hesitant fuzzy linguistic value, and develops an MCGDM model based on the distance-based VIKOR to handle the multi-criteria heterogeneous information in practice. This paper also introduces a parameter called non-fuzzy degree for each type of heterogeneous value to moderate the computation on aggregating heterogeneous hybrid distances.

The proposed distance-based model can handle the heterogeneous information appropriately and flexibly because the computational process is directly operated on the heterogeneous information based on generalized distance without a transformation process, which can improve the decision-making efficiency and reduce information loss. An example of emergency supplier selection is given to illustrate the proposed method.

This paper develops an MCGDM model based on the distance-based VIKOR to handle heterogeneous information appropriately and flexibly. In emergency supplier selection situations, the proposed decision-making model allows the decision-makers to express their judgments on criteria in their appropriate value types.

This paper aims to demonstrate how to make emergency decision when decision makers face a complex and turbulent environment that needs quite different decision-making processes from conventional ones. Traditional decision techniques cannot meet the demands of today’s social stability and security.

The main work is to develop an instance-driven classifier for the emergency categories based upon three fuzzy measures: features for an instance, solution for the instance and effect evaluation of the outcome. First, the information collected from the past emergency events is encodes into a prototype model. Second, a three-dimensional space that describes the locations and mutual distance relationships of the emergency events in different emergency prototypes is formulated. Third, for any new emergency event to be classified, the nearest emergency prototype is identified in the three-dimensional space and is classified into that category.

An instance-driven classifier based on prototype theory helps decision makers to describe emergency concept more clearly. The maximizing deviation model is constructed to determine the optimal relative weights of features according to the characteristics of the new instance, such that every customized feature space maximizes the influence of features shared by members of the category. Comparisons and discusses of the proposed method with other existing methods are given.

To reduce the affection to economic development, more and more countries have recognized the importance of emergency response solutions as an indispensable activity. In a new emergency instance, it is very challengeable for a decision maker to form a rational and feasible humanitarian aids scheme under the time pressure. After selecting a most suitable prototype, decision makers can learn most relevant experience and lessons in the emergency profile database and generate plan for the new instance. The proposed approach is to effectively make full use of inhomogeneous information in different types of resources and optimize resource allocation.

The combination of instances can reflect different aspects of a prototype. This feature solves the problem of insufficient learning data, which is a significant characteristic of emergency decision-making. It can be seen as a customized classification mechanism, while the previous classifiers always assume key features of a category.

Robot selection is basically a task of choosing appropriate robot among available alternatives with respect to some evaluation criteria. The task becomes much more complicated since apart from objective criteria a number of subjective criteria need to be evaluated simultaneously. Plenty of decision support systems have been well documented in existing literature which considers either objective or subjective data set; however, decision support module with simultaneous consideration of objective as well as subjective data has rarely been attempted before. The paper aims to discuss these issues.

Motivated by this, present work exhibits application potential of preference ranking organization method for enrichment evaluations (extended to operate under fuzzy environment) to solve decision-making problems which encounter both objective as well as subjective evaluation data.

An empirical case study has been demonstrated in the context of robot selection problem. Finally, a sensitivity analysis has been performed to make the robot selection process more robust. A trade-off between objective criteria measure and subjective criteria measure has been shown using sensitivity analysis.

Robot selection has long been viewed as an important decision-making scenario in the industrial context. Appropriate robot selection helps in enhancing value of the product and thereby, results in increased profitability for the manufacturing industries. The proposed decision support system considering simultaneous exploration of subjective as well as objective database is rarely attempted before.

Evaluations of grey systems and systems with subjective judgements are always like an impasse for science and companies. Especially, calculations of the problems which include various units are really difficult situations. The purpose of this paper is to propose a grey analytic hierarchy process (G-AHP) for engineering and managerial problems with grey systems to make more clear and objective decisions.

Proposed G-AHP approach is applied to project manager selection for a software project of an energy company. The application includes three different units as year, score and assessment. Six engineers are evaluated with 25 criteria in the application. Weights of the factors and assessments are done by three top managers of the company as pairwise comparisons. Other data in the decision matrix are obtained from the personal information and exam results of engineers.

Final weights of the criteria and evaluations of engineers are all done with the proposed G-AHP. Obtained results of G-AHP are also compared with grey “VlseKriterijumska Optimizacija I Kompromisno Resenje” results as a validation of the calculations and proposed approach. Final results of the applications are ranked for the evaluations and comparison. All results of the case study are concluded with the effectiveness and applicability of the proposed G-AHP method both for this study and other fields of science, engineering and management.

This study provides to evaluate and interpret grey systems with different units and subjective judgements for science, engineering and management more clearly and objectively in an easier way.

This study aims to improve the offshore wind farm (OWF) site selection evaluation index system and establishes a decision-making model for OWF site selection. It is expected to provide helpful references for the progress of offshore wind power.

Firstly, this paper establishes an evaluation criteria system for OWF site selection, considering six criteria (wind resource, environment, economic, technical, social and risk) and related subcriteria. Then, the Criteria Importance Though Intercrieria Correlation (CRITIC) method is introduced to figure out the weights of evaluation indexes. In addition, the cumulative prospect theory and technique for order preference by similarity to an ideal solution (CPT-TOPSIS) method are employed to construct the OWF site selection decision-making model. Finally, taking the OWF site selection in China as an example, the effectiveness and robustness of the framework are verified by sensitivity analysis and comparative analysis.

This study establishes the OWF site selection evaluation system and constructs a decision-making model under the spherical fuzzy environment. A case of China is employed to verify the effectiveness and feasibility of the model.

In this paper, a new decision-making model is proposed for the first time, considering the ambiguity and uncertainty of information and the risk attitudes of decision-makers (DMs) in the decision-making process.

This study aims to propose a consensus model that considers dynamic trust and the hesitation degree of the expert's evaluation, and the model can provide personalized adjustment advice to inconsistent experts.

The trust degree between experts will be affected by the decision-making environment or the behavior of other experts. Therefore, based on the psychological “similarity-attraction paradigm”, an adjustment method for the trust degree between experts is proposed. In addition, we proposed a method to measure the hesitation degree of the expert's evaluation under the multi-granular probabilistic linguistic environment. Based on the hesitation degree of evaluation and trust degree, a method for determining the importance degree of experts is proposed. In the feedback mechanism, we presented a personalized adjustment mechanism that can provide the personalized adjustment advice for inconsistent experts. The personalized adjustment advice is accepted readily by inconsistent experts and ensures that the collective consensus degree will increase after the adjustment.

The results show that the consensus model in this paper can solve the social network group decision-making problem, in which the trust degree among experts is dynamic changing. An illustrative example demonstrates the feasibility of the proposed model in this paper. Simulation experiments have confirmed the effectiveness of the model in promoting consensus.

The authors presented a novel dynamic trust consensus model based on the expert's hesitation degree and a personalized adjustment mechanism under the multi-granular probabilistic linguistic environment. The model can solve a variety of social network group decision-making problems.

This study examined the factors influencing willingness-to-repurchase for each class of airline service, and integrate the constructs of service quality, satisfaction and willingness-to-repurchase which were rooted on Engel-Kollat-Blackwell (EKB) model. The study focuses on the domestic and international arrival of passengers at Murtala Muhammed International Airport in Lagos and Nnamdi Azikwe International Airport in Abuja. Information was gathered from domestic and foreign passengers who had post-purchase experience and had used the airline's services more than once. The survey data were obtained concurrently from arrival passengers at two major international airports using an electronic questionnaire through random and purposive sampling techniques. The data was analysed using the ordinal logit model and structural equation model. From the 606 respondents, 524 responses were received but 489 responses were valid for data analysis and reporting and were obtained mostly from economy and business class passengers. The study found that the quality of seat pitch, allowance of 30 kg luggage permission, availability of online check-in 24 hours before the departing flight, quality of space for legroom between seats, and the quality of seats that can be converted into a fully flatbed are the major service factors influencing willingness-to-repurchase economy and business class tickets. Also, it was found that passengers' willingness to repurchase is influenced majorly by service quality, but not necessarily influenced by satisfaction. These results reflect the passengers' consciousness of COVID-19 because the study was conducted during the heat of COVID-19 pandemic. Recommendations were suggested for airline management based on each class.

Online reviews increasingly present the characteristic of bidirectional communication with the advent of Web 2.0 era and tend to be asymmetrical and individualized in linguistic information. The authors aim to develop a new linguistic conversion model that exploits the asymmetric and personalized information from online reviews to express such linguistic information. A new online recommendation approach is provided.

The necessity of new linguistic conversation model is elucidated, and a leverage factor is incorporated into the linguistic label of negative review to handle the asymmetry problems of linguistic scale. A possible value range of the leverage factor is studied. A new linguistic conversation model is accordingly established with an unbalanced linguistic label and a cloud model. The authors develop a new online recommendation approach based on several modules, such as initialization, conversion, user-clustering and recommendation models.

The unbalanced effect between negative and positive reviews is verified with real data and measured using indirect methods. A new online recommendation approach of electronic products is proposed and used as an illustrative example to prove the practicality, effectiveness and feasibility of the proposed approach.

Due to the unavailable transaction information of customers, the limitation of this study is the effectiveness of the authors’ established recommendation system for platform or website cannot be verified.

In most existing studies, the influence of negative review is counterbalanced by positive review, and the unbalanced effect between negative and positive reviews is ignored. The negative review receives much attention from consumers and businesses. This study thus highlights the influence of negative review.