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Article
Publication date: 27 January 2023

Saad Zighan, David Bamford, Iain Reid and Ahmed EL-Qasem

This study examines the criteria for evaluating the quality of servitization and the factors influencing the project–service system's success.

Abstract

Purpose

This study examines the criteria for evaluating the quality of servitization and the factors influencing the project–service system's success.

Design/methodology/approach

Evidence was collected through three rounds of Delphi consensus with 42 project managers.

Findings

The results indicate that the quality of servitization in project-oriented organizations is conceptualized as a cumulative construct driven by the product-service system's overall ability to offer more customer value. This value is defined by three interconnected dimensions: the service, the project and the integration system. The study also proposes a novel customer-oriented quality process with two connected levels comprising eight key factors influencing the quality of the project–service systems and nine key quality criteria that assist in evaluating the project–service systems.

Practical implications

Offering extra services is crucial for successful project-oriented organizations to deliver more customer value. The value of servitization is the combined value of products and services. The failure of one of these components to satisfy customers leads to the collapse of the whole system, which entails the need for a balanced-focus quality system toward projects and services.

Originality/value

This study contributes to the quality of servitization in project-oriented organizations, arguing that a balance between service orientation and project orientation is preferred to increase customer value and reduce the clash and ambiguity between project operations and service provision.

Details

International Journal of Quality & Reliability Management, vol. 40 no. 9
Type: Research Article
ISSN: 0265-671X

Keywords

Open Access
Article
Publication date: 29 August 2021

Bert de Groot, Wim Leendertse and Jos Arts

Learning across teams and organisational levels enables organisations to deal with challenges that arise from changing contexts. Project-oriented organisations increasingly use…

2290

Abstract

Purpose

Learning across teams and organisational levels enables organisations to deal with challenges that arise from changing contexts. Project-oriented organisations increasingly use programme management to cope with such challenges and improve performance. This paper aims to find out how different programme configurations affect learning across project teams and between project teams and their parent organisation in project-oriented organisations.

Design/methodology/approach

A case study of a project-oriented organisation involved in five infrastructure programmes was performed.

Findings

The studied programmes linked learning processes at group and organisational levels by creating relationships across project teams and their parent organisation and acting as a knowledge centre. Team learning benefits from the learning culture and stable environment that programmes create for project teams. This study indicates that a programme’s features and focus strongly determines whether a programme predominantly enhances learning across project teams or learning between project teams and their parent organisation.

Originality/value

Although programme management is increasingly used by project-oriented organisations, there are few studies relating to learning in programmes. This study provides new insights into learning across teams through programmes.

Details

The Learning Organization, vol. 29 no. 1
Type: Research Article
ISSN: 0969-6474

Keywords

Article
Publication date: 5 March 2018

Kam Jugdev, Gita Mathur and Christian Cook

Given the demanding and stressful nature of project work, with a view to explore established concepts of burnout within the project management context, the purpose of this paper…

3350

Abstract

Purpose

Given the demanding and stressful nature of project work, with a view to explore established concepts of burnout within the project management context, the purpose of this paper is to examine two instruments: the Maslach Burnout Inventory (MBI) and the Areas of Worklife Survey (AWS). Since there is a paucity of literature in project management anchored within the MBI and the Areas of Worklife Survey (AWS), this paper proposes a high-level model on burnout in project management, drawing on the literature underlying these two instruments.

Design/methodology/approach

Using a conceptual approach, the paper reviews the social psychology literature on burnout and then the narrow stream of literature on burnout in project management. The paper develops and proposes a conceptual model as a foundation to explore the links between the determinants of project manager burnout/engagement and turnover/retention.

Findings

This paper contributes to an improved understanding of the determinants of project manager burnout, engagement, turnover, and retention.

Practical implications

The driver for this research is to contribute to the emerging literature on burnout in project management and strategies to help improve engagement and retention of project managers in the discipline – specifically, their tenure in organizations and/or the profession.

Originality/value

This paper contributes to the topic of burnout in the project management context. An improved understanding of the stressors in project management contexts, and the mechanisms to mitigate the stress, can add to our understanding of project manager well-being, engagement and retention, improved project success, and healthier work environments.

Details

International Journal of Managing Projects in Business, vol. 11 no. 1
Type: Research Article
ISSN: 1753-8378

Keywords

Article
Publication date: 5 March 2018

Xiuxia Sun, Fangwei Zhu and Mouxuan Sun

This paper aims to explore the ways to solve the dilemma of balancing between efficiency and flexibility in project-oriented organizations (POOs). It investigates the…

Abstract

Purpose

This paper aims to explore the ways to solve the dilemma of balancing between efficiency and flexibility in project-oriented organizations (POOs). It investigates the characteristic of the relationship between efficiency and flexibility in the context of POOs. Based on the framework of organizational design, this study tries to open the “black box” of how POOs make a balance between efficiency and flexibility, and examines the influence of organizational design in this process.

Design/methodology/approach

This study is a comparative multiple case study based on four project-oriented enterprises, whose relationships between efficiency and flexibility are diverse from one another. It follows the process of building theory from case study, applying within-case and cross-case analysis and replication logic in shaping hypotheses.

Findings

The results show that the relationship between efficiency and flexibility in POOs can be divided into four different situations. The contradictory factors are identified as functional structure and project structure, standardized process and temporary plan, as well as strategic-level centralization and project-level decentralization. It is found that the key to achieve a balance between efficiency and flexibility is to coordinate the relationship of contradictory factors through the effective integration of organizational level and project level.

Originality/value

This study introduces the framework of organizational design in solving the dilemma of balancing between efficiency and flexibility, responding to the call for developing the project management theory from a strategic perspective. It provides theoretical support for POOs to achieve balancing between efficiency and flexibility, and suggests an effective synergy of organizational design in both organizational and project level.

Details

Nankai Business Review International, vol. 9 no. 1
Type: Research Article
ISSN: 2040-8749

Keywords

Article
Publication date: 18 January 2013

Inger Bergman, Sven Gunnarson and Christine Räisänen

The purpose of this paper is to describe and analyse the change trajectory in a large, global, project‐oriented company, with focus on standardization of project work, and on how…

1090

Abstract

Purpose

The purpose of this paper is to describe and analyse the change trajectory in a large, global, project‐oriented company, with focus on standardization of project work, and on how the company's structure, processes and employment‐base changed in line with the company's increasing volume of projects.

Design/methodology/approach

The stance taken is to define firm‐based projects as temporary organisations embedded in, and coupled to their parent company. Narratives of employees' working history were combined with historical company data. The outcome is a trajectory of the company's history from four different perspectives, shown in parallel with the development of the company's project operations.

Findings

The projectification history was found to be connected with two parallel movements: a push towards project decoupling countered by a pull towards standardization of project management practices to tighten the coupling. The direction of the movements was influenced from current project management trends.

Research limitations/implications

The model of a projectified company as a loosely‐coupled system provides a novel way of analysing an organisation and its interfaces to its projects. Even though the work focuses on a unique company's projectification history, the intention is to provide a means to better understand the forces impacting the transformation of organisations increasingly using projects as a work‐form.

Originality/value

Adding the notion of coupling gives a new dimension to the transformation of project‐oriented companies. The model for analysing projects by means of their patterns of loose and tight coupling provides arguments for the shift in focus from the individual project to the interplay between structure, people and processes in the project‐oriented company.

Details

International Journal of Managing Projects in Business, vol. 6 no. 1
Type: Research Article
ISSN: 1753-8378

Keywords

Article
Publication date: 20 January 2012

Jürgen Staadt

The purpose of this paper is to demonstrate the usability of systems thinking in the process of redesigning a leading public housing provider within a problematic situation. The…

2156

Abstract

Purpose

The purpose of this paper is to demonstrate the usability of systems thinking in the process of redesigning a leading public housing provider within a problematic situation. The paper attempts to describe the influence of evolving negative internal socio‐political arrangements on the further development of the whole organization and suggests a purposeful activity model based on constant improvement and collaborative learning for the ongoing intervention.

Design/methodology/approach

The study combines soft systems methodology, as the leading or guiding methodology, with case study research and action research. This rather pluralistic approach made it possible to adequately respond to the varying tasks and intricacies of the different research phases within a power‐laden environment. Each phase or part of the process was informed by the analysis of the preceding one, thus creating a documented learning process.

Findings

The results reveal that further development within the project‐oriented organization was hindered or blocked by failure to address the oppressive socio‐political system. The proposed new design, based on systems thinking, allocates an important role to project management and its ability to cope with different paradigms and to address tame, messy as well as wicked problems. Consequently, the discipline of project management should further develop towards an equal appreciation of hard as well as soft systems thinking which emphasises a critical systems thinking approach.

Practical implications

The project management capabilities needed in the complex housing system go beyond the strategic and operational level since a greater understanding of complex social systems as well as their behaviour is of major importance. This puts emphasis on problem structuring methods and methodologies, as well as their combination, so as to support the debate about the nature of organizational as well as societal problems rather than to focus on their solution.

Originality/value

The paper describes the first soft systems methodology intervention in a predominantly francophone country within the European Union. It proposes a new avenue to the management of organizational as well as societal problems.

Details

International Journal of Managing Projects in Business, vol. 5 no. 1
Type: Research Article
ISSN: 1753-8378

Keywords

Article
Publication date: 21 June 2011

Monique Aubry

Today's organisations still face the duality of organising for both innovation and projects through organic structures while at the same time maintaining stability within their…

2583

Abstract

Purpose

Today's organisations still face the duality of organising for both innovation and projects through organic structures while at the same time maintaining stability within their hierarchical structures. Issues, tensions and conflicts arise at the interfaces between these two/competing modes of organising. The purpose of this paper is to explore what really happens at the interfaces between the structures and governance modes that result from the prevalence of project‐oriented organisations. The theoretical framework is based upon the actor‐network theory (ANT) in order to capture networks construction around project management offices (PMO) deliverables that cross multiple organisational boundaries.

Design/methodology/approach

This research is of explorative nature. Even though the number of cases is limited to two, a strong research design was obtained through maximizing together their homogeneity and heterogeneity. Data were primarily collected from semi‐directed interviews with 29 individuals. Data analysis were done within a grounded theory approach. This study focus on one particular PMO deliverable: the project status report. The itinerary of the project status report was followed within each organisation.

Findings

What this study shows is the complexity of the translation process followed by a project status report. It highlighted specifically the existence of multiple arenas for negotiation. Interfaces can then be seen as translation centers where multiple perspectives on the project are discussed. Issues, tensions and conflicts are to be resolved when converging towards an irreversible unique point of control. Translations are not free. They incurred significant transaction costs which are invisible to the management team.

Research limitations/implications

While many other perspectives would permit a better understanding of what happens at the interface between hierarchy and projects, this research focused on networks constructlon within the ANT framework. This research is exploratory and as such there are certain inherent limitations. First, it was limited to two case studies only. Second, only one deliverable was scrutinised through ANT. Further research should also be undertaken to link project monitoring and control functions to project governance.

Practical implications

Practical implications relate to the capability of anticipating the consequences of organising within dual structures. This research leads to three major conclusions: PMO is part of the power system and politics; there are costs to hyper‐control; and interfaces could be seen as learning opportunities.

Originality/value

This originality of this paper is twofold: the research subject and the theoretical framework. First, the research subject looked at politics and power systems within the organisational project management. While previous researches have identified issues, tensions and conflicts surrounding the management of multiple projects, none has clearly focused on this subject. Second, this research adopted asocial approach based on an ANT framework. This approach focuses on the networks construction where issues, tensions and conflicts can be observed while they unfold.

Details

International Journal of Managing Projects in Business, vol. 4 no. 3
Type: Research Article
ISSN: 1753-8378

Keywords

Article
Publication date: 5 May 2015

Rupert L. Matthews, Kim Hua Tan and Peter E. Marzec

Organisational ambidexterity has emerged as a new research paradigm that is relevant for promoting long-term firm performance however, research within practice-oriented domains…

1792

Abstract

Purpose

Organisational ambidexterity has emerged as a new research paradigm that is relevant for promoting long-term firm performance however, research within practice-oriented domains has been limited. The purpose of this paper is to explore process improvement through the theoretical lens of organisational ambidexterity to understanding the conflicting aims of variation increasing and decreasing forms of operational process improvement.

Design/methodology/approach

Drawing on reviews of both operations and strategic management literature, the paper employs a case study methodology to unpack critical aspects of ambidextrous process improvement across a range of organisational environments.

Findings

The research shows that while the companies engaged in qualitatively different forms of improvement, by interpreting practices from an ambidextrous perspective, the complimentary nature of the two forms of improvement could be appreciated. The diversity of firms involved in the research also allowed findings to be considered in relation to a range of operational contexts.

Research limitations/implications

The research highlights the relevance of an organisational ambidexterity perspective on operational process improvement, although the selection of companies the research draws from, limits it relevance to non-project-oriented organisations.

Practical implications

Provides practitioners with a framework to inform their views and aims when engaging in process improvement activities.

Originality/value

This is one of the first articles exploring process improvement from an ambidextrous perspective. This will help re-conceptualise process improvement away from wholly focusing upon quality improvement and variation reducing activities to help account for a more dynamic operating environment.

Details

Journal of Manufacturing Technology Management, vol. 26 no. 4
Type: Research Article
ISSN: 1741-038X

Keywords

Article
Publication date: 1 July 1997

Bryan Smith and Bob Dodds

Examines the changing structure and culture of organizations in current times and the development towards a more project‐oriented way of operating. Describes how projects can act…

1182

Abstract

Examines the changing structure and culture of organizations in current times and the development towards a more project‐oriented way of operating. Describes how projects can act as multi‐purpose vehicles for achieving personal management development, as well as providing tangible business benefits and help achieve change and organizational learning. Explores the use of information technology networks for supporting projects, capturing learning outcomes and introducing new ways of working. Reviews how projects help to change organizational culture by questioning existing assumptions, by communicating and applying new ideas and by developing new operating assumptions.

Details

Journal of European Industrial Training, vol. 21 no. 5
Type: Research Article
ISSN: 0309-0590

Keywords

Article
Publication date: 29 March 2011

Nicolette LeCren and Lucie K. Ozanne

This research aims to present an exploratory study of the consequences of environmental marketing strategies in New Zealand organisations. In general, empirical research on the…

3072

Abstract

Purpose

This research aims to present an exploratory study of the consequences of environmental marketing strategies in New Zealand organisations. In general, empirical research on the impact of environmental practices on organisational outcomes is limited and inconclusive, thus a greater understanding of the consequences associated with successful corporate environmental (CE) organisations is needed.

Design/methodology/approach

Eight in‐depth interviews were conducted with leading and proactive CE organisations in New Zealand.

Findings

General consequences including innovation, strategic alliances, and improved public relations were found in addition to consequences specifically related to product/service, process‐, and project‐dominant environmental marketing strategies. Negative consequences were also identified.

Research limitations/implications

Owing to the broad nature of the study, it is not possible to make substantial inferences between different industries or specific organisation types and environmental marketing strategies. The size of the sample further limits data generalisability.

Practical implications

Practically, it is anticipated the research will provide guidance for marketing and management leaders in organisations to gain a greater understanding of the consequences associated with environmental strategies. Managers need awareness of the potential impacts of choosing an environmental orientation and strategy.

Originality/value

This research provides the first empirical evidence regarding the consequences for CE organisations except those with previous support relating to organisation performance, brand attitude, employee attitude, and employee commitment and esprit de corps. Several new consequences not previously suggested in previous literature are identified.

Details

Marketing Intelligence & Planning, vol. 29 no. 2
Type: Research Article
ISSN: 0263-4503

Keywords

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