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The importance of the satisfaction derived by participants has escalated in all manufacturing sectors. Due to increased opposition and dissatisfied participants, the importance of participant satisfaction is being stressed in construction as well, despite the fact that only a few studies have been conducted thus far. Many stakeholders are involved in construction projects, and their satisfaction may result in having a direct effect on the successful delivery of the project. Construction projects have to do with several stakeholders; also, their satisfaction could straightforwardly impact the presentation of resulting projects. It is difficult to express participant satisfaction solely in terms of numbers. Achievement of specific objectives (successes) that lead to compensation of specific project goal could be achieved all through the recurring value–goal procedures at the design and development phases, when construction professionals are involved in the project. It can be inferred that participant satisfaction is critical to preserving the project's consistency and degree of collaboration.

Sustainable building development involves several stakeholders, team participants and their fulfilment can affect the performance and outcome of succeeding construction development. The effect of the individual or human component is one of the most desperate reasons for the realisation of any progress in the building sector. Organisations are developing an increasing number of project teams to meet diverse organisational goals as they acknowledge the value and importance of project teams. However, in order to ensure that the project team achieves positive results, management, particularly the project manager, must focus on crucial elements such as team satisfaction. Project success can be influenced by team satisfaction. The project leader usually oversees and manages the team, organising and managing project activities between stakeholders and other team members. The study found that gratitude, enhanced morale, increased responsibility, putting in extra effort and job quality are all reasons why team satisfaction might affect a construction project's success.

The strategic management literature emphasizes the concept of business intelligence (BI) as an essential competitive tool. Yet the sustainability of the firms’ competitive advantage provided by BI capability is not well researched. To fill this gap, this study attempts to develop a model for successful BI deployment and empirically examines the association between BI deployment and sustainable competitive advantage. Taking the telecommunications industry in Malaysia as a case example, the research particularly focuses on the influencing perceptions held by telecommunications decision makers and executives on factors that impact successful BI deployment. The research further investigates the relationship between successful BI deployment and sustainable competitive advantage of the telecommunications organizations. Another important aim of this study is to determine the effect of moderating factors such as organization culture, business strategy, and use of BI tools on BI deployment and the sustainability of firm’s competitive advantage.

This research uses combination of resource-based theory and diffusion of innovation (DOI) theory to examine BI success and its relationship with firm’s sustainability. The research adopts the positivist paradigm and a two-phase sequential mixed method consisting of qualitative and quantitative approaches are employed. A tentative research model is developed first based on extensive literature review. The chapter presents a qualitative field study to fine tune the initial research model. Findings from the qualitative method are also used to develop measures and instruments for the next phase of quantitative method. The study includes a survey study with sample of business analysts and decision makers in telecommunications firms and is analyzed by partial least square-based structural equation modeling.

The findings reveal that some internal resources of the organizations such as BI governance and the perceptions of BI’s characteristics influence the successful deployment of BI. Organizations that practice good BI governance with strong moral and financial support from upper management have an opportunity to realize the dream of having successful BI initiatives in place. The scope of BI governance includes providing sufficient support and commitment in BI funding and implementation, laying out proper BI infrastructure and staffing and establishing a corporate-wide policy and procedures regarding BI. The perceptions about the characteristics of BI such as its relative advantage, complexity, compatibility, and observability are also significant in ensuring BI success. The most important results of this study indicated that with BI successfully deployed, executives would use the knowledge provided for their necessary actions in sustaining the organizations’ competitive advantage in terms of economics, social, and environmental issues.

This study contributes significantly to the existing literature that will assist future BI researchers especially in achieving sustainable competitive advantage. In particular, the model will help practitioners to consider the resources that they are likely to consider when deploying BI. Finally, the applications of this study can be extended through further adaptation in other industries and various geographic contexts.

This paper reports the results of a three-year-long research on business relationships, relying on qualitative data gathered through multiple-case study research of four focal companies operating in Australia. The industry settings are as follows: steel construction, vegetable oils trading, aluminum and steel can manufacture, and imaging solutions. The research analyzes two main aspects of relationships: structure and process. This paper deals with structure describing it by the most desired features of intercompany relationships for each focal company. The primary research data have been coded drawing on extant research into business relationships. The main outcome of this part of the research is a five construct model composed by trust, commitment, bonds, distance, and information sharing that accounts for all informants’ utterances about relationship structure.

In 2013–2014 academic year, the authors led a Faculty Learning Community (FLC) on the Scholarship of Teaching and Learning (SoTL). The goal of the FLC was to increase participants’ knowledge of and experience with SoTL. The facilitators resided and worked in United States; the co-facilitator and the participants worked at Universidad Del Norte in Colombia South America. The facilitators in the United States spoke English; the participants spoke Spanish. While the technology was sometimes problematic, the translation difficult, and the distance inhibiting, overall the learning community was very successful in meeting its goals. We conclude with the lessons learned from this cross-cultural FLC experience.

Many companies struggle with the assessment of customer experience. This chapter aims to demonstrate how mobile ethnography tackles this issue by assessing data in a holistical way, in-situ, and in real-time.

The chapter describes the implementation of a mobile ethnography project in a tourist destination, including participant recruitment, data collection, data analysis, and the derivation of insights.

The mobile ethnography project allowed to gain deep insights into the customers’ journeys.

Future research will need to further investigate questions of participant recruitment, the effectiveness of incentives as well as the performance of the data collection process. Furthermore the findings of this case need to be replicated in the context of other industries, as well as in other cultural contexts.

Mobile ethnography allows companies to gain more information on customer experience in real-time, thus with reduced cognitive and emotional bias. Therefore, the method can help to improve the touristic service offering and, consequently, customer experience.

As companies are searching for new approaches to research and manage customer experience, this chapter is of high value for both academia and practice.

The purpose of the current study is to examine how employees from different cultures respond to participative budgeting when the budget planning horizon is congruent or incongruent with their cultural time orientation. We conducted a 2×2 quasi-experiment in which cultural time orientation (short term or long term) was measured and budget planning horizon (short term or long term) was manipulated. A total of 164 employees participated in the experiment – 87 from China and 77 from the United States, representing long-term and short-term cultural time orientations, respectively. The results indicate that satisfaction with participative budgeting was greater when cultural time orientation and budget planning horizon were congruent, relative to incongruent. Also, the differential reaction between congruence and incongruence was less extreme for the Chinese participants than the U.S. participants, which is consistent with Confucian thought of “The Doctrine of the Mean.” The results of this study contribute to participative budgeting literature and suggest that managers who operate in different countries should be cognizant of cultural differences when employing participative budgeting processes.

In recent years, only a small number of studies have touched upon the question of job satisfaction of communication managers. The European Communication Monitor studies (2007–2020) series, for example, continuously returns to the issue across Europe, with its 2018 edition stating that overall job satisfaction is slowly decreasing (compared to previous studies) and connects satisfaction to an individual's willingness to change their current job profile. Recent studies in Germany (Hoffjann, Köster, & Wieczorek, 2019) indicate that communication consultants, in particular, are discontent with their current work. In general, these studies relate job satisfaction to salaries, types of organization (e.g., corporates vs NGO), the position in the organizational hierarchy, stress and pressure in a working environment.

Younger generations (e.g., Millennials; Generations Y and Z) that have entered the business over the last 10 years are known for preferring purpose-driven job profiles that are related to fields like sustainability, corporate responsibility, health, education, etc. Does this attitude also make a difference when it comes to working in communication management? This chapter discusses the connection between a good cause and job satisfaction and the difference it makes when it comes to working in communication management over time. Unlike other studies, the focus in the chapter is on purpose-driven projects as a change in business routine to stay motivated.

Purpose: This study examines the relationship between marital satisfaction and sexual satisfaction, as well as other contributing factors, in the lives of older American adults.

Design/methodology/approach: Data from a restricted sample (N = 1,278) from the second wave of the National Social Life, Health, and Aging Project (NSHAP) was analyzed. Regression models were used to examine associations with marital satisfaction.

Findings: Within ordinary least squares regression gender, education level, mental health, self-rated happiness, the absence of sexual quality, physical satisfaction, and emotional satisfaction were each statistically significant. Females reported higher marital satisfaction than males. Higher educated individuals expressed less satisfaction within their marriages than those with less formal education. Those that rated their mental health, happiness, and physical and emotional satisfaction high also reported higher marital satisfaction. Participants that reported an absence of sexual quality generally rated their marital satisfaction lower.

Originality/value: Most studies focus on the experiences of younger and middle-aged adults, often excluding older adults. Further, while there have been efforts to focus more research on the relationships of adults in midlife to late life, sexuality is still largely ignored.