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The purpose of this paper is to present an overview on the concept of early warning (EW) signs in projects, briefly introduce the project health check (PHC) tool, and evaluate the level of efficiency of this tool as a source of data for an EW approach signaling that a project is about to experience problems in the future.

Two case projects from the telecommunication industry which have implemented the PHC system were investigated in order to observe how the use of this approach can help indicate EW signs which arise in projects and specify the area in which the problem is about to occur. A combination of qualitative and quantitative research methods has been implemented.

The results show that although the application of PHC tool can to a certain extent contribute to identification of EW signs in projects but level of effectiveness of the PHC this tool as an EW system is dependent on several factors such as level of complexity of the project, average experience of project managers, etc. Also the empirical studies reveal that there is definitely potential for enhancement of the tool in order to improve its utilization as an EW system.

The research is limited to a single organization in the telecommunication industry. The projects are within the execution phase and the final outcomes of the projects are yet not acquired.

The empirical case studies were developed to illustrate the level of efficiency of the use of PHC tool in projects and show how this tool can be used in order to better realize the potential problems timely enough to take preventive actions.

This paper highlights the gap in the literature concerning the practical use of PHC/project health indicator tool as an EW system. It offers a new idea on how PHC tool can be used as an effective EW system and shed light on the factors which influence the reliability and validity of the data obtained via this tool in project. This paper is intended to be primarily of use to project management practitioners and practically oriented academics who are interested in developing fresh insights into new approaches for better management of projects.

Leveraging information technology (IT) to improve the treatment and support of patients is a widely studied topic in healthcare. For chronic diseases, such as diabetes, the use of information technology is even more important since its effect extends from a clinic environment to patients’ daily life. The purpose of this paper is to investigate the impacts of one widely adopted information technology, the mobile phone, on diabetes treatment, specifically on the complicated process of patients’ health, emotions and compliance.

We leverage a unique longitudinal dataset on diabetes patients’ health status in rural areas of China to study the problem. We also cross-link the dataset with mobile carrier data to further differentiate mobile phone use to phone calls and network use. To address the endogeneity concerns, we apply PSM and a series of instrument variables.

We identify clear evidence that mobile phone use can significantly improve patients’ emotions and compliance, where the effect is generally larger on patients in worse health conditions. While mobile phone calls clearly benefit diabetes patients, we do notice that mobile phone network use has a negative moderating effect with patients’ health condition on improving compliance.

This study not only enriches our theoretical understanding of the role of mobile phones in diabetes management, it also shows the economic benefit of promoting patients’ use of mobile phones, which should be considered by medical care providers and medical policymakers.

This paper studies how the concepts of efficiency, effectiveness and efficacy are used in project management literature. The concepts relate to the degree of success or failure of projects and the degree to which the results are achieved. The purpose of this paper is to review the use of the concepts of efficiency, efficacy and effectiveness in project management literature and among practitioners.

The study is based on an extensive literature review, initially from the International Journal of Managing Projects in Business. The first phase involved searching the words “efficiency”, “effectiveness” and “efficacy” in all articles of the journal, and then quantifying the results. This was followed by a qualitative search of the same articles with the aim of understanding how the terms “project efficiency”, “project efficacy” and “project effectiveness” are used. A further intensive literature review was then conducted in other literatures in the field of project management, including, but not limited to, International Journal of Project Management and Project Management Journal. Finally, the authors complemented the review by including theories from deep searches of Google Scholar and Google Books using the parameters “project efficiency”, “project effectiveness” and “project efficacy” and checked how the three concepts are used in other fields.

This research reveals there is wide diversity in interpretations of the three concepts among research scholars and practitioners, which makes it challenging to apply these three concepts appropriately and clearly. As a consequence, the authors propose a model for describing these concepts.

This research is based on an academic and non-academic literature review. It identifies a number of inconsistencies in existing literature regarding the three concepts.

This review enriches understanding of project management. Clarifying the understanding of project efficiency, project effectiveness and project efficacy will help and support organisational improvement. A clear and aligned view of these concepts can also be a basis for measurements based on possible developed indicators.

This paper highlights the gap in the literature concerning the practical use and interpretation of the concepts “project efficiency”, “project effectiveness” and “project efficacy”.

The purpose of this paper is to present an overview of the concept of early warning signs in projects and explain how a performance measurement system can be utilized as a source of data for an early warning approach signaling that a project is about to experience problems at some stage in the future.

Combination of action research and semi‐structured interviews and document analysis supplemented by a post‐mortem analysis after project close‐out.

Detection of early warning signals in projects can be better enabled through the application of a performance measurement system with properly defined key performance indicators. Utilization of this tool can positively affect the overall success of the project.

The case study involved only one project from the oil and gas industry.

The empirical case study was developed to illustrate the usefulness of exploiting a performance measurement system in a project. A procedure was demonstrated for developing and implementing an early warning system based on performance measurement, and specific performance indicators have been described for other projects to copy.

This paper highlights the gap in the literature concerning the link between early warning and project management and the link between early warning and performance measurement. It offers a new idea on how performance measurement can be used as an effective early warning system and is intended to be primarily of use to project management practitioners and practically‐oriented academics who are interested in developing fresh insights into new approaches for better management of projects.

Effective inter-organisational relationships are key to engendering innovation and ensuring the successful delivery of infrastructure projects. Relationship-based contracts are thus widely used to stimulate best-for-project ideals and attenuate the otherwise adversarial relationship that often exists between clients and contractors. This study examines the effectiveness and limitations of a project facilitation model as coaching tool for developing conducive inter-organisational relationships for construction project delivery.

The study adopts a case-study approach using evidence from triangulated data sources of focus group workshops, semi-structured interviews and document analysis.

(1) The facilitation model enabled an environment for psychological safety to be developed, which engendered a platform for effective cooperation for problem-solving and achieving quasi best-for-project ideals. (2) The model provides the mechanism to develop team behaviours that support enhanced performance and create an environment less adversarial and more collaborative than traditional contracting.

The novelty of this research is that relationship-based principles have been utilised as part of a traditional design-bid-build contract with lump-sum payment arrangements.

The aim of this paper is to report on the advancement, in theory and practice, in stakeholder management as a result of the author's experiences, and to invite other practitioners and researchers to collaborate in, or contribute to, research to further advance stakeholder management theory and practice in both project management and organisations.

The process of developing theory and practice from ideas based on work experiences and reflection, through action learning, practical application and reference to a “collaborative community of enquiry” composed of colleagues, clients, academic researchers and practitioners is reported in this paper.

The process of developing a methodology and ways to assist organisations is not static: each organisation is different with different needs and goals. It is therefore essential to facilitate the continuous improvement and development of tools and processes that support stakeholder relationship management (SRM) in organisations. This is best achieved through exposure of the ideas to researchers and practitioners.

The stakeholder relationship management maturity approach to assisting organisations successfully implement a stakeholder “mindset” or culture, has been developed to the level described in this paper through a process of reflection, action research and continuous improvement. The ideas expressed in this paper need to be tested further. This paper includes an invitation to researchers and practitioners to contribute to or collaborate in this process.

This paper provides a framework that any individual or organisation can use as a basis for immediate implementation of SRM in any project or organisation.

This paper provides a summary of how a doctoral dissertation can be adapted, improved and used to benefit project and organisation management world‐wide.

This paper aims to explore the concept of early warning signs (EWSs) in offshore-outsourced software development (OOSD) projects at the team level. It also aims to identify the EWSs of failure in the onshore-offshore project context and understand how they are perceived by responsible managers.

A grounded theory approach is followed by gathering data from 19 failed OOSD projects using project managers from client and vendor sides as the key informants.

This study identified 13 EWSs of failure in five categories of trust and team cohesion, common project execution structures, awareness of shared work context, collaboration between teams and onshore-offshore team coordination capabilities. EWSs were found to comprise two components: early warning issues and early signals of failures.

India-based vendors’ data in the study formed the primary weakness of the work regarding generalizability, even though it brought homogeneity to data. Lack of triangulation of failure data through client or vendor peers proved impossible in this research as failure remains a very sensitive topic. Dual composition of EWSs could be applied to institutionalize an early warning tool in projects.

The paper develops an exploratory model of EWSs of failure and project failure in the OOSD project context. The two-component framework of EWSs allows project managers to eliminate false positives while identifying EWSs. It contributes to the information system failure, risk management and information technology offshoring research streams.