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The purpose of this paper is to examine how communication professionals enact an educational role aimed at improving organisational communication through communication training. Furthermore, this article analyses what this implementation means for the role of the communication professionals.

Qualitative interviews were conducted with seven communication professionals and ten managers in two organisations. The organisations were selected due to their involvement in developing and implementing communication training programmes. The interviews were then transcribed and analysed inductively.

This study demonstrates how communication professionals are expanding their professional role to become trainers in communication. The managers who participated reported increased awareness of the communication departments and the support they can provide. The communication departments became more visible in the organisations.

The study is qualitative and limited to two organisations. The managers' perspectives suggest that when communication professionals act as internal trainers, their role within an organisation is strengthened.

The results of this study indicate that in-house communication professionals enable managers to improve their communication, boosting their ability to implement simultaneous large-scale training and rendering the communication department more visible and available throughout the organisation.

This study adds to the existing discussion regarding the new roles of communication professionals in organisations by presenting two cases in which communication professionals are successfully functioning as internal communication trainers. The findings can help both researchers and practitioners gain insights into the future role of the communication profession.

Lack of support on the part of line managers and executives for the training function is the most important factor contributing to predicaments in organisational training. Attention is drawn to the behaviours, attitudes and characteristics that can bring about changes that will either impede or support the successful outcome of training interventions. Information was drawn mainly from a field study done in the UK and Jamaica, and from the author′s own professional experience. Relevant themes and issues are explored, and emphasis given to what trainers can do to improve their own profiles to gain recognition for the training function.

The context in which changing small business needs and the impact of government policies are making new demands on trainers are reviewed. The performance of the SME sector as a whole, and the survival and competitiveness of individual firms, are factors of critical importance in both developed and developing economies. This is recognised by the UK Government, which is adopting measures designed to stimulate the take‐up of services designed for the support of small firms. Thus, the SME sector offers a potentially large and relatively unexploited market for business trainers in which demand depends on the relevance of the supply of training as perceived by owner‐managers. The key to this market is the competence of small business trainers to design and deliver relevant products. This is an important determinant of the choice and quality of the support on offer to owner‐managers. An indicative survey of small business trainers in the UK shows that they themselves recognise a need to enhance their competence in both the design and delivery of products through continued professional development. The way forward for the professional development of trainers is discussed.

This article is written for practitioners. It argues that training policies should clearly be related to objectives of stimulating the role of start‐ups, improving survival rates and increasing the growth potential of small firms. It argues also that the supply offer of training in Europe is somewhat below that of need. It looks at the possible reasons for this both from the demand and the supply side. It suggests that the small firm needs distinct approaches by trainers and organisers and a level of professional competence which might yet be largely missing. It identifies the necessary competences for trainer and organiser to deliver effective training. It concludes by arguing the case for the development of a professional cadre of small business trainers across Europe.

The aim of this study is to unveil how professional trainers and training managers describe the learning conditions of their workplaces, what informal and formal learning activities they intend to accomplish and what barriers to learning at work they encounter.

Barriers to learning in the workplace fall under individual, team or organizational aspects that hinder the initiation of or interrupt successful learning, delay proceedings or end learning activities much earlier than intended. Professional trainers (N = 16) and training managers (N = 10) participated in this interview study. Their answers were recorded, transcribed and analyzed via qualitative content analysis.

The participants assessed their work tasks as highly complex and balanced between new challenging tasks and routines. Their formal and informal learning activities were also fundamental to maintaining high performance. The trainers described a broad range of situations in which they suffered barriers to learning at their workplace, with most identifying external learning barriers such as vague supervisor requirements or disruptions from others.

The results of this study describe workplace complexity, which offers stimuli for learning through learning conditions, possibilities to engage in learning and also barriers to learning. To understand workplace complexity, all of these dimensions have to be understood and addressed.

In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of material poses problems for the researcher in management studies — and, of course, for the librarian: uncovering what has been written in any one area is not an easy task. This volume aims to help the librarian and the researcher overcome some of the immediate problems of identification of material. It is an annotated bibliography of management, drawing on the wide variety of literature produced by MCB University Press. Over the last four years, MCB University Press has produced an extensive range of books and serial publications covering most of the established and many of the developing areas of management. This volume, in conjunction with Volume I, provides a guide to all the material published so far.

This monograph seeks to supply a contribution to the debate on the major formative factors which have led to current perceptions of the roles which either should be, or are, undertaken by industrial training officers. Any attempt to ascertain these developmental paths must be limited by the relative importance which the interpreter gives to writings and events. To this extent it must be a subjective and selective viewpoint. Whatever our perspective, there is one undoubted fact: there has been a considerable increase in the number of industrial training officers over the last 20 years — and a corresponding increase in training activities. This increase has been more than matched with an outpouring of literature on training and, to a much lesser extent, research into training themes.

Education and training are critical factors for achieving the Lisbon strategy's objectives of encouraging economic growth, competitiveness and social inclusion in the European Union (EU). The role of continuing vocational training (CVT) and its contribution to personal development and fulfilment is increasingly recognised in EU Member States' National Reform Programmes. In this context the main objective of this paper is to establish a ranking of the importance of the competences required by CVT trainers in Spain according to national lifelong learning (LLL) standards.

A combination of literature review analysis and evaluation of experts' participation is used, based on two‐round e‐Delphi techniques. The literature review analysis identified the criteria, sub‐criteria and indicators that describe the trainers' basic (pedagogical) and specific (skills, abilities, aptitude/attitude and attributes) competences. The questionnaire summarises a wide range of competences and skills related to Spanish trainers. It was distributed among 20 national experts (with experience ranging from three to 30 years in informal and non‐formal training and professional profiles such as training manager, high manager, training programmer, trainers and tutors among others) in order to evaluate the importance of different competences.

The analysis of the e‐Delphi expert evaluation yields two main findings. First, it provides a unique e‐Delphi draft that contains trainers' professional competences in a non‐formal permanent learning context. Second, it also includes the evaluation of their importance by 20 Spanish experts who are considered to be a qualitative national sample.

The role of European and Spanish trainers has changed in the last two decades. Trainers need wide recognition of their professional profile in a LLL framework. This requires the recognition of new and renewal of traditional competences, so that they can work as professionals of non‐formal education and assume responsibilities.

CVT takes on a variety of forms in different countries and also within a given country. Thus the identification and anticipation of competences and skills required by trainers as important actors on whom training quality and efficiency depends is important. In this case study, the analysis of the expert evaluations shows that specific competences/skills (personal abilities, attitudes in classroom and workshop), are very important in developing a trainer's professional figure. Traditional pedagogical competences (planning, imparting and evaluation) are not forgotten, but new skills have additional characteristics such as “identification, and analysis of training needs”, “training management”, “training implementation” and participant focus.

Why be bothered with trainers' careers — especially now when training departments are under stress and may have been severely truncated? “What career?” many trainers remark, “we are lucky if we continue to exist as a department.” As I will try and point out, these present problems are not unrelated to a long‐term neglect of trainers' career development.

Describes models for empirical enquiry. Since the publication of the CEDEFOP guides to competence in the design of enterprise training programmes the need to train a cadre of professional enterprise trainers for small business has become widely accepted throughout Europe. There is a consensus of opinion which favours a competence‐based and process‐related approach. Discusses a framework for research and describes models of the “process” of enterprise training, based on practical experience, as a basis for functional analysis to determine relevant enterprise trainer competences. Concludes that the CEDEFOP guides provide a starting point, but there is considerable scope for research into enterprise training processes, trainer competences and outcomes in different small business contexts.