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Open Access
Article
Publication date: 18 November 2022

Reetta Oksa, Henri Pirkkalainen, Markus Salo, Nina Savela and Atte Oksanen

Social media platforms are increasingly used at work to facilitate work-related activities and can either challenge or make people feel more productive at jobs. This study drew…

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Abstract

Purpose

Social media platforms are increasingly used at work to facilitate work-related activities and can either challenge or make people feel more productive at jobs. This study drew from technostress and employee well-being literature and analyzed longitudinal effects of professional social media (PSM) invasion, work engagement and work exhaustion on PSM-enabled productivity.

Design/methodology/approach

Nationally representative five-wave survey data of Finnish employees were analyzed with hybrid multilevel linear regression analysis. Outcome measure was PSM-enabled productivity and the predictors included PSM invasion, work exhaustion and work engagement. Age, gender, education, occupational sector, managerial position, remote work and personality traits were used as control variables.

Findings

PSM invasion and work engagement had both within-person and between-person effects on PSM-enabled productivity. Higher educated and individuals with open personality reported higher PSM-enabled productivity. No association between work exhaustion and PSM-enabled productivity was found.

Originality/value

The findings are central considering the increasing use of social media and other technologies for work purposes. The authors challenge the dominant view in the literature that has often seen PSM invasion as a negative factor. Instead, PSM invasion's positive association with PSM-enabled productivity and the association of work engagement and PSM-enabled productivity should be recognized in work life.

Details

Information Technology & People, vol. 35 no. 8
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 2 August 2019

Le Wang, Zao Sun, Xiaoyong Dai, Yixin Zhang and Hai-hua Hu

The purpose of this paper is to facilitate understanding of how to mitigate the privacy concerns of users who have experienced privacy invasions.

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Abstract

Purpose

The purpose of this paper is to facilitate understanding of how to mitigate the privacy concerns of users who have experienced privacy invasions.

Design/methodology/approach

Drawing on the communication privacy management theory, the authors developed a model suggesting that privacy concerns form through a cognitive process involving threat-coping appraisals, institutional privacy assurances and privacy experiences. The model was tested using data from an empirical survey with 913 randomly selected social media users.

Findings

Privacy concerns are jointly determined by perceived privacy risks and privacy self-efficacy. The perceived effectiveness of institutional privacy assurances in terms of established privacy policies and privacy protection technology influences the perceptions of privacy risks and privacy self-efficacy. More specifically, privacy invasion experiences are negatively associated with the perceived effectiveness of institutional privacy assurances.

Research limitations/implications

Privacy concerns are conceptualized as general concerns that reflect an individual’s worry about the possible loss of private information. The specific types of private information were not differentiated.

Originality/value

This paper is among the first to clarify the specific mechanisms through which privacy invasion experiences influence privacy concerns. Privacy concerns have long been viewed as resulting from individual actions. The study contributes to literature by linking privacy concerns with institutional privacy practice.

Article
Publication date: 6 July 2018

Eleanor Loiacono and Scott McCoy

The purpose of this paper is to investigate the negative impact the invasive nature of social media technologies (SMTs) can have on a user’s continued intention to use it.

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Abstract

Purpose

The purpose of this paper is to investigate the negative impact the invasive nature of social media technologies (SMTs) can have on a user’s continued intention to use it.

Design/methodology/approach

In order to understand the impact technology invasiveness (TI) has on people’s continued SMT behavior, a research model and corresponding survey were developed based on a comprehensive literature review and data collected from actual SMT users.

Findings

The authors found perceived usefulness has a large impact on user’s attitudes. Additionally, social networking (SN) has a significant and direct impact on both attitude toward the use of the SMT and its continued use. Another interesting finding is how strongly SN increases a user’s TI. The negative impact technology has on users’ lives comes from the need users feel to continue to update and manage their online persona.

Practical implications

Social media tools are becoming part of the workplace environment. If not careful, companies may introduce increased pressures on their workers to constantly be “connected” to SMTs. In order to obtain the advantages of SMT usage, companies would be wise to set expectation standards that alleviate some of this pressure.

Social implications

This growth in social media would lead one to assume that all is well with SMTs and their usage is similar to other web-based technologies. However, there are some negative effects of SMT that warrant society and companies pausing to rethink the focus on these technologies.

Originality/value

Previous research has looked at IT from system success and acceptance. In this paper, we investigate the negative impact the invasive nature of SMTs can have on a user’s continued intention to use it.

Details

Information Technology & People, vol. 31 no. 4
Type: Research Article
ISSN: 0959-3845

Keywords

Content available
Book part
Publication date: 27 June 2022

Abstract

Details

The Emerald Handbook of Computer-Mediated Communication and Social Media
Type: Book
ISBN: 978-1-80071-598-1

Abstract

Details

Understanding Intercultural Interaction: An Analysis of Key Concepts, 2nd Edition
Type: Book
ISBN: 978-1-83753-438-8

Book part
Publication date: 7 September 2018

Dean Karalekas

This first chapter provides a background on the theoretical framework employed in this research. The postmodern military model (PMMM), promulgated by Moskos, Williams, and Segal…

Abstract

This first chapter provides a background on the theoretical framework employed in this research. The postmodern military model (PMMM), promulgated by Moskos, Williams, and Segal, posits that militaries faced with a shift from the threat perception of enemy invasion or nuclear attack to primarily nontraditional threats such as terrorism and ethnic violence undergo changes to their force structure, personnel requirements, and their relationship to the wider society. The model was originally developed as a means of examining the changes taking place in the US military by establishing a framework for military transformation, from the mass standing army dedicated to warfighting that was marked by a different ethos than the civilian society which it was charged with protecting, to a more multipurpose force marked by the professional soldier, more civilian interpenetration, and responding to a very different threat profile. Many militaries have undergone such a shift, primarily those of the western European and North American nations, as they and their associated societies transitioned into the postmodern era. The questions of interest in the current book are how Taiwan’s military scores according to this theoretical framework. Moskos is one of the world’s foremost military sociologists and his theories have been essential in our understanding of civil–military relations, and so it is important for planners and policymakers in Taiwan to take such scholarship into account as they see their society evolving toward postmodernism and attempt to push their military to follow.

Article
Publication date: 21 January 2022

Sunanda Nayak and Pawan Budhwar

Nowadays, technostress is a common problem for many organisations. The purpose of this research is to investigate the underlying mechanisms under which enterprise social networks…

Abstract

Purpose

Nowadays, technostress is a common problem for many organisations. The purpose of this research is to investigate the underlying mechanisms under which enterprise social networks (ESNs) leads to technostress and their consequences.

Design/methodology/approach

The authors collected data from 242 employees working in research and development (R&D) centres in India and analysed the data using partial least squares structural equation modelling (PLS-SEM).

Findings

The findings of the study contribute to the growing body of knowledge in “dark side of social media research” by researching the phenomenon of higher use of ESNs in organisations and the consequences while theoretically delineating the effect of social, hedonic and cognitive use of ESNs in organisations on technostress, thus extending prior research on adverse impact of social media and technostress research. The results revealed that both ESNs’ need and technostress is adversely related to mental health, performance and greater turnover intention, and perceived organisation support (POS) played a moderating role in this relationship such that with higher POS, employee turnover intention reduces. By uncovering the role of POS as a potential moderator, the findings provide empirical evidence for POS and technostress in organisations, thus offering practical implications for the ESNs strategists, managers and practitioners to develop ESNs’ usage policies to avoid adverse outcomes of technostress in organisations.

Research limitations/implications

This research advances theoretical understanding of the relationship between ESNs, technostress, mental health, performance and turnover” intention while contributing extensively to the technostress literature and to the scholarship of ESNs. In addition, by uncovering the role of perceived organisational support as a potential moderator, this study contributes to the existing literature on POS.

Practical implications

The empirically tested model delivered by this research will enable organisations to understand different excessive usage patterns of ESNs at work, which contribute to negative outcomes for organisations and employees. The findings support the maintenance of social life at work affecting better employee mental health, and the application of cognitive use of ESNs can reduce technostress. Hence, organisational strategies should implement employee policies and interventions that facilitate better work–social life and well-being, simultaneously encouraging usage of ESNs largely for work-related information transmission and sharing within the organisations.

Originality/value

This study constructed a moderated-mediation model by introducing the potential mediating effect of technostress, mental health and performance and the moderating effect of POS to reveal the mechanism through which ESNs related to technostress, mental health, performance and turnover intention in the Indian context.

Details

Aslib Journal of Information Management, vol. 74 no. 5
Type: Research Article
ISSN: 2050-3806

Keywords

Article
Publication date: 18 July 2022

Gautam Srivastava, Surajit Bag, Muhammad Sabbir Rahman, Jan Harm Christiaan Pretorius and Mohammad Osman Gani

The negative influence of gamification on online communities has received little attention in the available literature. The study examines the adverse effects of gamification…

Abstract

Purpose

The negative influence of gamification on online communities has received little attention in the available literature. The study examines the adverse effects of gamification during engaging in online communities.

Design/methodology/approach

Gap-spotting methods were used to develop the research questions, followed by model development using the social exchange and social-network theories. Data were collected from 429 samples. The study applied partial least squares structural equation modeling to test the research hypotheses followed by ANN application.

Findings

The study identified five factors related to gamification that have a significant adverse effect on the mental and emotional well-being of the users. Furthermore, the results of PLS-SEM were then compared through an artificial neural network (ANN) analytic process, revealing consistency for the model. This research presents a theoretical contribution by providing critical insights into online gamers' mental and emotional health. It implies that gamification can even bring mental and emotional disturbance. The resulting situation might lead to undesirable social consequences.

Practical implications

The result highlights the managerial and social relevance from the perspective of a developing country. As respondents are becoming more engrossed in online gaming, managers and decision-makers need to take preventive measures to overcome the dark side of online gaming.

Originality/value

The present study shows that the dark side of gamification has some adverse effects on human mental and emotional health. The study's findings can be used to improve gamification strategies while engaging online communities.

Details

Benchmarking: An International Journal, vol. 30 no. 9
Type: Research Article
ISSN: 1463-5771

Keywords

Article
Publication date: 9 January 2019

Debora Jeske and Kenneth S. Shultz

The purpose of this paper is to pursue several goals: first, what is the relationship between perceived respect for privacy and potential job pursuit of student applicants in a…

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Abstract

Purpose

The purpose of this paper is to pursue several goals: first, what is the relationship between perceived respect for privacy and potential job pursuit of student applicants in a hypothetical application scenario which includes social media screening as part of the selection process? Second, if the job involves vulnerable others, what are the implications for privacy perceptions? And third, to what extent does the use of social media for non-work purposes relate to perceived respect for privacy?

Design/methodology/approach

Using a cross-sectional sampling approach, data were collected from 388 student participants in two different data collection rounds via an online survey.

Findings

Perceived respect for privacy was positively correlated, and information privacy concern was negatively correlated, with job pursuit intention. However, perceived respect for privacy differed across the different jobs. Specifically, respect for privacy was higher when the employer screened social media for jobs involving explicit work with children. Social media use and content effects also emerged. Those who either observed others online or interacted with others online to socialize reported lower respect for privacy. Participants with more sensitive content online and content they would be unwilling to share also reported lower scores for privacy.

Research limitations/implications

The results were based on cross-sectional data, correlational analyses and hypothetical job scenarios due to ethical considerations and causal restrictions in what may be bi-directional effects.

Originality/value

The current study adds to the limited research on the negative effects of social media screening by employers on applicant reactions and the role of job-specifics on how applicant may react to screening.

Details

International Journal of Manpower, vol. 40 no. 1
Type: Research Article
ISSN: 0143-7720

Keywords

Article
Publication date: 14 November 2019

Ulfet Kutoglu Kuruç and Baruck Opiyo

A number of studies have documented the use and popularity of social networking sites among Millennials and late Millennials, especially in Western countries. However, the usage…

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Abstract

Purpose

A number of studies have documented the use and popularity of social networking sites among Millennials and late Millennials, especially in Western countries. However, the usage of these sites by non-Western young adults/late Millennials has just barely begun. Informed by literature and findings of recent research on audience information-seeking behavior and principles governing the usage of social media to obtain and disseminate crisis-related information, the purpose of this paper is to employ survey research to examine how senior PR-track non-Western late Millennial university students use social media to obtain and/or disseminate information on issues they perceived as “crises.”

Design/methodology/approach

A combination of survey research and critical communication methods were used to gather and analyze data from a sample of future non-Western budding PR professionals. Survey research was designed and used to investigate social media use among PR-major students studying at a large State University in the Mediterranean region to probe their perceptions of these media as forums for activism during moments of crisis. Questionnaire was designed to elicit responses on social media use and perceptions on a range of crisis-communication related issues, and their responses on the Likert scale that were later analyzed using the SPSS (version 21) program.

Findings

These future PR professionals appreciated the suitability of social media in disseminating crisis-communication messages. They also highlighted challenges that unethical use of such platforms pose to PR professionals. Social network sites were reported to be the most popular social media platforms used during crisis communication. Even though the respondents widely reported using social media to disseminate information during crisis situations – and answered in the affirmative that the use of social media at such times could positively contribute to social change, they did not consider themselves as activists who actively contribute to fostering of peace and justice.

Originality/value

A number of studies have documented the use of social networking sites among Millennials especially in Western countries. However, the usage of these sites by non-Western late Millennials has just barely begun. This paper attempts to do this. The study explored social media usage by the non-Western late Millennial PR-track university students. Attempts were also made to elicit such PR professionals’ perceptions of whether social media contribute to activist movements and social change during crisis, and whether they physically acted as activist on social media to contribute to the improvement of societal ills, and to bring local/global peace or not.

Details

Corporate Communications: An International Journal, vol. 25 no. 1
Type: Research Article
ISSN: 1356-3289

Keywords

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