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Article
Publication date: 25 November 2013

Marjorie Armstrong-Stassen and Karen Stassen

Drawing from attitude-behavioral intentions correspondence and target similarity, the aim of this paper is to examine the role of target-specific satisfaction facets in the…

2371

Abstract

Purpose

Drawing from attitude-behavioral intentions correspondence and target similarity, the aim of this paper is to examine the role of target-specific satisfaction facets in the relationship between factors related to professional development and older nurses' intention to remain with their organization.

Design/methodology/approach

In this longitudinal panel study, 422 hospital-employed registered nurses aged 45 to 64 completed a questionnaire (T1) and a second questionnaire (T2) a year later. Structural equation modeling was used to test the hypothesized model.

Findings

Availability of training and development practices targeted to older nurses at T1 was linked to intention to remain with the organization at T2 through T1 satisfaction with professional development opportunities and T2 satisfaction with the organization as a whole. Job challenge at T1 was related to intention to remain through T1 satisfaction with the job itself and T2 satisfaction with the organization.

Research limitations/implications

The occupation-specific sample may limit the generalizability of the findings.

Practical implications

Organizations need to ensure that older nurses have the opportunity to upgrade their current job skills, to acquire new skills, to be adequately trained on the use of new technology, and to support professional development through release time, tuition reimbursement, and education leaves. Attention also needs to be directed towards job design and ensuring older nurses' jobs fully utilize their skills and expertise.

Originality/value

The findings demonstrate that target-specific facets of satisfaction are an important underlying mechanism linking professional development factors and older nurses' intention to remain. Organizational satisfaction, an under-researched construct, played an especially prominent role in this process.

Details

Career Development International, vol. 18 no. 7
Type: Research Article
ISSN: 1362-0436

Keywords

Article
Publication date: 6 June 2022

Diana K. Young, Alexander J. McLeod and Darrell Carpenter

In response to the tech skills gap, this research paper aims to examine the influence of occupational characteristics, gender and work-life balance on IT professionals'…

1456

Abstract

Purpose

In response to the tech skills gap, this research paper aims to examine the influence of occupational characteristics, gender and work-life balance on IT professionals' satisfaction with and commitment to their chosen occupation. In addition, the authors explore occupational differences across these investigated factors.

Design/methodology/approach

The authors employed a survey research method and partial least squares (PLS) modeling using 293 responses collected from professionals representing five clusters of Information Technology (IT) occupations. Authors further conducted exploratory post-hoc analysis of variance (ANOVA) tests to check for significant differences in key constructs across five IT occupational clusters.

Findings

Occupational characteristics were found to be significantly related to respondents' occupational satisfaction while work-life balance was associated with their level of occupational commitment. Authors also found that that the influence of work-life balance on occupational commitment was more positive for females than for males. Finally, significant differences were found for task significance, task variety, task autonomy, work-life balance and compensation across the five occupational clusters examined.

Originality/value

A key contribution of this study is the focus on IT professionals' satisfaction with and commitment to their chosen occupation rather than a job, organization or profession. Accordingly, the authors contribute a nuanced understanding of an occupation as a facet of job, professional and career outcomes. Authors also explore how gender moderates the influence of work-life balance on occupational commitment. Finally, rather than treating the IT profession as a unified whole as has been done in most prior studies, authors explore satisfaction and commitment related differences across occupational clusters.

Details

Information Technology & People, vol. 36 no. 3
Type: Research Article
ISSN: 0959-3845

Keywords

Article
Publication date: 21 March 2024

Tariq Rasheed and Shamshad Ahmed

The primary purpose of this study was to check the online information retrieval self-efficacy among library professionals in predicting the satisfaction of patrons within…

Abstract

Purpose

The primary purpose of this study was to check the online information retrieval self-efficacy among library professionals in predicting the satisfaction of patrons within universities’ libraries.

Design/methodology/approach

The study was grounded on Bandura four sources of self-efficacy, encompassing mastery experience, vicarious experience, social persuasion and physiological states. To accomplish this, a meticulously designed questionnaire was administered to collect data from library professionals employed in universities libraries recognized by the Higher Education Commission in Punjab and capital city of Pakistan (Islamabad). Following by the validation of assumptions, researchers conducted a multiple linear regression test to predict the outcomes of the dependent variable by using the independents variables. Additionally, a comparative evaluation was carried out among all the independent variables to determine their respective contributions to satisfaction of library patrons.

Findings

The results emphasized the distinct and substantial significance of three variables, physiological states, social feedback and mastery experience in predicting the satisfaction of library patrons. Nevertheless, vicarious experience did not demonstrate a significant influence on the satisfaction of library patrons. Furthermore, influence of physiological states on the improvement of library patrons’ satisfaction was relatively higher compared to other three self-efficacy sources. In conclusion, research established the essential role of online information retrieval self-efficacy in enhancing the satisfaction of library patrons.

Practical implications

The findings of the study can form a solid basis for devising academic programs to train the library professionals for effective utilization of various information systems and databases. These programs play an important role in improving the self-efficacy of library professionals, ultimately refining their skills in online information retrieval.

Originality/value

In essence, this study provides insights into the factors which are pivotal in effective information searching process, ultimately leading to increase the satisfaction level of library patrons which has not been previously researched in Pakistan as well as the world context. Moreover, the study significance lies in contribute to academic discourse, its potential to transform and promote the library services and as well as empower library professionals in delivering the satisfying and efficient experience for library patrons in the current digital age.

Details

Digital Library Perspectives, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2059-5816

Keywords

Article
Publication date: 1 February 2004

Raymond Loi, Ngo Hang‐yue and Sharon Foley

This study examined the effect of professional identification on several job attitudes (i.e., job satisfaction, organizational commitment, and career satisfaction), and explored…

Abstract

This study examined the effect of professional identification on several job attitudes (i.e., job satisfaction, organizational commitment, and career satisfaction), and explored the moderating roles of gender and organizational tenure on these relationships. Informed by social identity theory, gender role theory, and organizational socialization theory, several hypotheses were developed and tested with a data set consisting of 309 salaried lawyers collected in Hong Kong. Regression analysis revealed that (1) professional identification had a significant positive effect on both job satisfaction and organizational commitment, (2) gender moderated the relationship between professional identification—job satisfaction and professional identification—organizational commitment, and (3) organizational tenure moderated the relationship between professional identification and job satisfaction as well as the relationship between professional identification and career satisfaction. Theoretical and practical implications are discussed.

Details

Organizational Analysis, vol. 12 no. 2
Type: Research Article
ISSN: 1551-7470

Article
Publication date: 1 June 2006

Joe Kavanaugh, Jo Ann Duffy and Juliana Lilly

The study aims to examine the association between job satisfaction and demographic variables, such as years in profession, of healthcare professionals in an in‐patient…

7912

Abstract

Purpose

The study aims to examine the association between job satisfaction and demographic variables, such as years in profession, of healthcare professionals in an in‐patient rehabilitation hospital setting.

Design/methodology/approach

A total of 128 employees were surveyed using a 47‐item opinion survey to assess demographic variables and overall job satisfaction, as well as nine facets of job satisfaction.

Findings

The findings indicate that years in profession (professional experience) is associated with job satisfaction in a defined pattern.

Research limitations/implications

These findings need to be tested in other professional groups where plateauing is common. The results are limited by the use of a convenience sample, relatively small sample size, some categorical data that restricted the forms of analysis, and the fact that only demographic variables were examined. The use of continuous measures and broadening the study to include other organizational variables and personal variables would provide more robust results.

Practical implications

The paper suggests a two‐tier program of coaching and mentoring to address issues in job motivation, which may lead to increased job satisfaction and retention of health care professionals.

Originality/value

Drawing from earlier literature, strategies such as mentoring and coaching are proposed for moderating the negative effect of plateauing on satisfaction. The value of the paper is the identification of a pattern in the motivation of plateaued employees and the application of previous findings about coaching and mentoring that may address issues of employee motivation and retention.

Details

Management Research News, vol. 29 no. 6
Type: Research Article
ISSN: 0140-9174

Keywords

Article
Publication date: 6 January 2012

Lewis J.W. Lim and Florence Y.Y. Ling

The aim of this research is to investigate the effect of contractors' human resource (HR) practices on job satisfaction of their professional staff. The specific objectives are…

4879

Abstract

Purpose

The aim of this research is to investigate the effect of contractors' human resource (HR) practices on job satisfaction of their professional staff. The specific objectives are to: determine the effectiveness of contractors' HR practices; find out the level of job satisfaction that professional staff who work for contractors have; and study the relationship between HR practices and job satisfaction.

Design/methodology/approach

The research method was based on survey and a structured questionnaire, which was specially designed for the study, was the data collection instrument. Data were collected via e‐mail surveys and face to face interviews. The sampling frame comprised randomly chosen professionals who work for building contractors in Singapore.

Findings

Results showed that contractors' professionals are significantly satisfied with many of their firms' HR practices. The study found that these professionals have significant job satisfaction in terms of career opportunities, nature of their jobs and overall working environment. The results also show that many of the HR practices are significantly correlated with job satisfaction.

Research limitations/implications

The main limitation of the research is the relatively small sample size and low response rate. In addition, respondents' indication of their satisfaction level is contextualized to professional staff working in Singapore in a specific market condition, thereby limiting generalization of the results. The implication is that the findings would be more relevant to construction firms in Singapore at the time when the industry is just emerging from a recession.

Practical implications

It is recommended that contractors make an effort to understand what their professional staff want in HRM so as to efficiently channel their resources to create job satisfaction through appropriate HR practices. The study uncovered HR practices that employees are unsatisfied with. These include dissatisfaction with quantum of rewards, and firms' methods of dealing with employees' feedback and resolving conflicts. The practical implication of the findings is that contractors should improve on these practices so that their employees would not be more dissatisfied.

Originality/value

The originality of the study is that some HR practices that lead to job satisfaction of construction companies' professionals have been uncovered. The results could inform construction firms on what HR practices they may adopt to engender higher job satisfaction among their professional employees.

Details

Engineering, Construction and Architectural Management, vol. 19 no. 1
Type: Research Article
ISSN: 0969-9988

Keywords

Article
Publication date: 20 September 2023

Jillian C. Sweeney, Pennie Frow, Adrian Payne and Janet R. McColl-Kennedy

The purpose of this study is to examine how servicescapes impact well-being and satisfaction of both hospital customers (patients) and health care professional service providers.

Abstract

Purpose

The purpose of this study is to examine how servicescapes impact well-being and satisfaction of both hospital customers (patients) and health care professional service providers.

Design/methodology/approach

The study investigates how a hospital servicescape impacts two critical outcomes – well-being and satisfaction – of both hospital patients (customers) and health care professionals, who are immersed in that environment.

Findings

The hospital servicescape had a greater impact on physical, psychological and existential well-being for professionals than for patients. However, the reverse was true for satisfaction. The new servicescape enhanced the satisfaction and physical and psychological well-being of professionals but only the satisfaction of customers.

Research limitations/implications

The study implications for health care policy suggest that investment in health care-built environments should balance the needs of health care professionals with those of customers to benefit their collective well-being and satisfaction.

Practical implications

Based on the findings, the authors propose that servicescape investments should focus on satisfying the physical needs of patients while also placing emphasis on the psychological needs of professionals.

Social implications

Health care spending on physical facilities should incorporate careful cost-benefit analysis, ensuring that beneficial features for both user groups are included in new hospital designs, omitting features that are less supportive of well-being.

Originality/value

To the best of the authors’ knowledge, this study is the first to compare the impact of the same real-life servicescape on the satisfaction of both customers and service providers (professionals) and considers the critical health outcome of well-being.

Details

Journal of Services Marketing, vol. 37 no. 9
Type: Research Article
ISSN: 0887-6045

Keywords

Article
Publication date: 6 March 2019

Silvina Santana and Sandra Maria Correia Loureiro

The purpose of this paper is to analyse antecedents, associations and outcomes of job and professional satisfaction of doctors and nurses in Portuguese health centres.

Abstract

Purpose

The purpose of this paper is to analyse antecedents, associations and outcomes of job and professional satisfaction of doctors and nurses in Portuguese health centres.

Design/methodology/approach

The authors have used structural equation modelling to examine the causal relationships between multiple variables placed in a path model reflecting the theoretical foundation.

Findings

The percentage of those satisfied or very satisfied with their jobs was just above 50 per cent. Doctors’ satisfaction stems from personal achievement and the formal component of work environment, leading them to strongly recommend their work in the health centre to dear ones but not to put aside other job options. Nurses’ level of job satisfaction seems to be affected by co-workers and interpersonal relationships beside personal achievement and has more strong and multifaceted impact on their feelings and behaviour that goes from recommending their job position to considering to quit job and even regretting the option made in terms of career.

Originality/value

This study represents the first attempt to conceptualise and test a simultaneous model comprising antecedents and outcomes of both job satisfaction and professional satisfaction in primary care, investigating also differences between genders and professions. Results shed light on determinants of satisfaction among specialised staff in Portuguese primary care and how they affect commitment to the organisation and the way career choice is regarded.

Article
Publication date: 20 August 2020

Ellen Pullins, Monideepa Tarafdar and Phuoc Pham

This article evaluates the effect of technostress due to implementation of sales technologies on sales professionals in terms of changes in job satisfaction and role stress and…

1181

Abstract

Purpose

This article evaluates the effect of technostress due to implementation of sales technologies on sales professionals in terms of changes in job satisfaction and role stress and potential mitigation strategies including technostress inhibitors and job commitment.

Design/methodology/approach

The study utilizes a survey data collection from sales professionals in B2B consultative roles selling to business customers from construction, industrial supply and business service firms, including items that explore before and after factors around a customer relationship management implementation.

Findings

Technostress results in a decrease in job satisfaction and an increase in role stress of sales professionals. Job commitment moderates the decrease in job satisfaction, i.e. the higher the job commitment the less significant the decrease in job satisfaction.

Practical implications

Sales forces need to implement technostress inhibitors to help mitigate the effects of technostress in exacerbating other sales professional stressors. These inhibitors should be contextualized to the unique situation of the sales organization.

Originality/value

The study examines the dark side of sales technologies. Our research expands current understanding by considering new relations among technostress-creating conditions and two work-related outcomes that are salient to sales professionals, namely role stress and job satisfaction. Further, we investigate the change in these outcomes before and after the implementation of sales technologies rather than only considering them at one point of time, after the fact.

Details

Journal of Organizational Effectiveness: People and Performance, vol. 7 no. 3
Type: Research Article
ISSN: 2051-6614

Keywords

Article
Publication date: 4 September 2017

Diana Dias, Ângela Leite, Ana Ramires and Paula Bicho

The purpose of this study is to investigate the motivational factors to work with cancer patients, their repercussions in job satisfaction among Portuguese healthcare professionals

1806

Abstract

Purpose

The purpose of this study is to investigate the motivational factors to work with cancer patients, their repercussions in job satisfaction among Portuguese healthcare professionals and to understand the role of sociodemographic and occupational variables in motivation and job satisfaction.

Design/methodology/approach

An instrument based on Maslow’s and Herzberg’s theories and developed by Paleologou et al. (2006) was applied to four categories of healthcare professionals. This instrument comprises four work-related motivators (remuneration, achievements, coworkers and job attributes) and a single-item question about job satisfaction. In total, 400 healthcare professionals in a Portuguese oncology hospital participated in this study.

Findings

Job satisfaction was positively and significantly associated with all motivational factors. Qualifications predicted all motivational factors, although the motivator “coworkers” was also influenced by age.

Originality/value

Motivation and job satisfaction are related, and some studies investigate the relation between them. However, these constructs are not sufficiently studied among healthcare professionals in oncology hospitals. This study shows that motivational factors to work in a cancer hospital are critical for job satisfaction among healthcare professionals. Moreover, qualifications predicted all motivational factors in this context.

Details

International Journal of Organizational Analysis, vol. 25 no. 4
Type: Research Article
ISSN: 1934-8835

Keywords

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