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This paper investigates professional translation practice in Saudi Arabia with a particular focus on translation ethics. Following an examination of varying opinions and contentious concepts relating to translation, this paper suggests that Saudi Arabia should establish a code of ethics for translation services. It investigates the ethical challenges that translators encounter during their professional work and considers their responses to these challenges.

A quantitative methodology was adopted to collect data from forty participants. This self-completed survey uncovered 11 ethical dimensions that translators encounter during the translation process and the researchers used descriptive analysis to calculate the mean and standard deviation of their frequency and importance. Participants' responses to the multiple-choice questions were categorised as personal, professional ethics or sociopolitical activism, and their overall percentages calculated.

For all 11 dimensions, the mean scores fell in the mid-frequency range between 2.74 and 3.88, inferring that the respondents faced these ethical challenges neither particularly frequently nor infrequently. Regarding the importance rankings, the mean scores varied between 1.58 and 2.04, consistently lower than the experience frequency rankings, which indicates that these challenges were considered important regardless of their frequency. The majority (40.27%) related to professional notions of ethics, followed by personal ethics (35.22%) and sociopolitical and activist conceptions of ethics (24.14%), while less than 1% (0.37%) reflected mixed motivations.

The study's concept and methodology are both novel. The researchers believe that this is the first study to examine professional translation ethics in the Saudi context. Unlike most studies in this field, this study adopted a quantitative approach, thus calling for the development of an effective professional code of ethics for translators.

The purpose of this paper is twofold: first, to identify occupational groups who can act as semi-professional first responders, in order to shorten the response times to frequent emergencies, and second, to identify related opportunities, challenges and needs of training, emergency supplies and information technology (IT) support.

A case study approach was taken, combining future workshops, focus groups and an exercise. Network governance was used as an analytical lens.

The identified potential groups are security guards, home care personnel, fire services day personnel and facility service personnel. The results show that semi-professionals have a large potential to complement professional resources by carrying out first response or supportive actions vital to the emergency, partly by using already existing cars and equipment. The identified needs include additional basic equipment such as fire extinguishers and first-aid kits, training in basic firefighting, first aid and risk assessment, as well as mobile phone application-based IT support to manage alarms. The major challenges are organisational, economic and juridical, including ambiguities in responsibilities and related insurances. The analysis recognises the new collaboration as a hybrid form of hierarchical government and network governance.

The study suggests that using semi-professional resources can be one of many innovative solutions to recent public sector challenges that have put a huge strain on professional emergency response organisations.

The study provides a novel view of using semi-professional resources in emergency response, based on the joint perspectives of various occupational groups, and the fire services.

Learning from errors is a complex process that requires careful support. Building on affective events theory, the purpose of this paper is to explore how a supportive learning from error climate can contribute to social learning from errors through affective and cognitive error responses by individual professionals.

A total of 139 early-career auditors completed an online questionnaire consisting of validated survey scales, allowing for serial mediation analysis to compare direct and indirect effects.

Learning from error climate was directly and positively related to engagement in social learning activities after committing an error. Furthermore, the authors found a double mediation by error strain (an affective error response) and reflecting on errors (a cognitive error response) on this relationship.

Organizations can actively encourage professionals to learn from their errors by creating a supportive learning from error climate and holding professionals accountable for their errors.

The present study enriches the authors’ understanding of the mechanisms through which learning from error climate influences engagement in social learning activities. It extends prior research on learning from errors by investigating the sequential effects of engagement in error-related learning activities performed individually and in social interaction.

The purpose of this paper is to analyse role transition for professionals moving towards hybrid managerial roles. Specifically, the authors examine reforms to the national tax agency in the UK, focusing on attempts to shift hybrid managers away from a focus on tax compliance, to a greater customer focus. This extends understanding of the relationship between New Public Management (NPM) and the public professions, by offering greater insight into the dynamic between regulators and regulatees, as professionals are co-opted into management roles that encompass greater customer orientation.

The authors draw on documentary data relating to reform from 2003 to 2012 and 43 semi-structured interviews with senior tax inspectors co-opted into hybrid manager roles.

The findings support established accounts of the effect of NPM reform to public professions, as these professionals are co-opted into hybrid management roles. Some hybrid managers resist, others embrace the demands of the new role. Linked to a hitherto neglected aspect of analysis (the extent to which hybrid managers embrace a greater customer orientation) the findings also show a more novel third response: some hybrid managers leave the national tax agency for opportunities in the private sector. These public-to-private professionals the authors call “canny customers”. Canny customers are ideally placed to exploit aspects of NPM reform, and thereby accelerate changes in the governance of public agencies, but in a way that might undermine the function of the tax agency and tax professions.

In regulatory settings, policy reform to co-opt professionals into hybrid managerial roles may have mixed effects. In settings where a focal dynamic is the regulator-regulatee relationship, effective governance will require understanding of the labour market to temper excess influence by those hybrid managers who become canny customers, otherwise, in settings where it is easy for individuals to move from regulator to regulatee, the pace and consequences of reform will be harder to govern. This runs the danger of eroding professional values. The specific case of tax professionals reflects themes in the literature examining hybridisation for accountants, and provides novel insight into the dynamics of professionalism that extend to the case of accountants.

The contribution is to extend the literature on role transition of professionals. The authors focus on hybrid managers in the context of a regulatory agency: the UK national tax agency. Policy reforms associated with hybridisation emphasised customer orientation. The authors highlight labour market characteristics impacting the regulator-regulatee dynamic, and an as yet unexplored, unintended consequence of reform. The public professional who leaves for the private sector becomes a “canny customer” who can exploit and accelerate reform.

Facilitation activities support implementation of evidence-based interventions within healthcare organizations. Few studies have attempted to understand how facilitation activities are performed to promote the uptake of evidence-based interventions in hospitals from resource-poor countries during crises such as pandemics. This paper aims to explore facilitation activities by infection prevention and control (IPC) professionals in 16 hospitals from 9 states in Brazil during the COVID-19 pandemic.

Primary and secondary data were collected between March and December 2020. Semi-structured interviews were conducted with 21 IPC professionals in Brazilian hospitals during the COVID-19 pandemic. Public and internal documents were used for data triangulation. The data were analyzed through thematic analysis technique.

Building on the change response theory, this study explores the facilitation activities from the cognitive, behavioral and affective aspects. The facilitation activities are grouped in three overarching dimensions: (1) creating and sustaining legitimacy to continuous and rapid changes, (2) fostering capabilities for continuous changes and (3) accelerating individual commitment.

During crises such as pandemics, facilitation activities by IPC professionals need to embrace all the cognitive, behavioral and affective aspects to stimulate positive attitudes of frontline workers toward continuous and urgent changes.

This study provides unique and timely empirical evidence on the facilitation activities that support the implementation of evidence-based interventions by IPC professionals during crises in hospitals in a resource-poor country.

The purpose of this paper is to investigate the impacts of the COVID-19 pandemic on library and information services (LIS) and how library professionals overcome the challenges of COVID-19 pandemic in the current reality.

This study used quantitative and qualitative methods to investigate the impact of COVID-19 pandemic on Bangladesh’s LIS professionals. A structured online questionnaire was designed for the purpose of a quantitative survey. The respondents of this study were LIS professionals in all categories of libraries (e.g. academic libraries, public libraries, special libraries and national library) in Bangladesh. A total of 106 responses from LIS professionals in Bangladesh were received. This study analyzed qualitative data using Braun and Clark’s technique for thematic coding. Researchers interviewed librarians in two phases (during the COVID-19 pandemic and after COVID-19) about how libraries cope up with the COVID crisis. The descriptive findings were examined using diverse descriptive statistics (i.e. frequency numbers and percentages), and for examining the significant differences among demographics’ information regarding challenges faced by LIS professionals, Mann–Whitney and Kruskal–Wallis tests were conducted. The qualitative responses were carefully analyzed for familiarizing, coding and theme generation.

The result showed that most LIS professionals (i.e. 46.2% and 43.4%) had faced difficulties in accessing e-resources from home and had failed to maintain balance between work and personal life and to offer remote library services. The LIS professionals mostly used Facebook Messenger and Zoom to communicate with their colleagues and users. Furthermore, many LIS professionals (50.0%) secured their health and safety, adopted hygienic procedures at their workstations and provided virtual reference services. The qualitative findings show that though some libraries have faced challenges in providing online sources and services due to the absence of authority interest, budget scarcity and inadequate information and communication technology infrastructure, some libraries took the initiative to establish library institutional repository and make it available for users from home.

The present study only concentrated on the staff and their actions during and after the pandemic, which was mentioned as a limitation. It would be more effective if the study also considered the user’s viewpoint. The researchers hope that this study will help LIS professionals to support and provide digital and innovative service initiatives in their organization.

To the best of the authors’ knowledge, this is the first of its kind study in Bangladesh where the staff of all types of libraries expressed their views on the problems they faced during the COVID-19 pandemic and the steps they took recently to overcome them.

Given the calls for increased ethics education following recent corporate collapses, this paper aims to examine the significance of ethical issues that challenge the profession and, more specifically, professional accounting bodies.

The study assesses the perceptions via an online survey of 66 professional accounting bodies worldwide in respect of ethical issues, potential causes of ethical failure and the need for ethics education.

Respondents identified a number of important challenges including conflicts of interest, earnings management and whistle‐blowing. The findings also demonstrate strong support for participation in prescribing the nature of ethics education by members of professional accounting bodies.

The results of this study are based on feedback from 41 per cent of member bodies of the International Federation of Accountants (IFAC). Despite a number of follow‐up reminder notices, some regions are under‐represented in the responses to the survey distributed to the (then) 160 member bodies of IFAC. Geographic isolation and language limitations contributed to the failure to gain a higher response rate.

The findings demonstrate that professional bodies support ethics education at the pre‐ and post‐qualifying levels of education and a willingness to take an active role in promoting ethics education to their members.

By addressing member bodies' attitudes to ethics education, this paper fills a gap in prior literature that has been restricted to addressing the attitudes of academics, students and business organisations.

This research note investigates the relationship between the constructs of professional skepticism and client advocacy as they relate to accountants’ roles as auditors and tax professionals. Although Pinsker, Pennington, and Schafer (2009) implicitly treat advocacy and professional skepticism as opposing constructs, the purpose of this research note is to explicitly examine whether an accounting professional can be both a professional skeptic and a client advocate. Two hundred and six experienced accounting professionals with a mixture of accounting and tax backgrounds responded to a client advocacy scale (Pinsker et al., 2009) and a professional skepticism scale (Hurtt, 2010). Results indicate that while tax professionals have higher levels of client advocacy than auditors, both groups have similar levels of professional skepticism. Moreover, no correlation emerges between participants’ responses to the advocacy and the full professional skepticism scale or five of its six sub-scales. These results provide evidence that client advocacy is a separate and distinct construct from professional skepticism. These findings have implications for behavioral accounting researchers by demonstrating that these two constructs are not related; thus, it is important to separately measure client advocacy and professional skepticism when they are relevant to a research question.

The inherent characteristics of professional services (i.e. high in credence properties, customized and featuring information asymmetry) often cause difficulties for clients to confidently evaluate technical outcomes before, during or even after service delivery. This results in considerable client psychological discomfort. This study aims to blend a revised social interaction model and uncertainty reduction theory to investigate the role that service provider’s interpersonal communication style plays in establishing client psychological comfort and satisfaction in a health-care context.

The study draws on cross-sectional data collected from 355 hospital patients following visiting a physician plus an experimental design in an Eastern culture (Thailand).

The study reveals three key findings. First, an affiliative communication style is positively associated with psychological comfort, but not so a dominant communications style. When both styles are presented, the high-affiliative style overshadows the low-dominant style and creates the highest psychological comfort. Second, clients’ perceptions of professional’s affiliative and dominant styles influence psychological comfort differentially under varying conditions of clients’ cognitive social capital, collectivist value-orientation but not service criticality. Third, a competing model suggests psychological comfort acts as a partial mediator between affiliative communication style and satisfaction.

To generalize the findings, further studies might be conducted in other professional services and in individualist Western cultures.

The findings have important managerial implications for the appropriate use of communication style to build psychological comfort and engage clients of professional services firms.

The findings shed light on the important role of an everyday social function – interpersonal communications and how this impacts client psychological comfort and satisfaction.

This is one of the few studies in a services context that examines the impact of professionals’ communications style. Moreover, it examines the impact of cultural value-orientation, cognitive social capital, service criticality in moderating the communications style – client psychological comfort relationship.

The purpose of this study was to assess the diversity-related professional development needs of pre-service teachers in our college. According to a report released in 2017 by the National Center for Educational Statistics (NCES), minorities accounted for 20 per cent of all public elementary and secondary school teachers in the United States during the 2015-2016 school year. The same report noted that 51 per cent of all public elementary and secondary school students in the USA were nonwhite during the same school year. Schools will continue to become increasingly more diverse as it relates to the student population. Students of color are expected to make up 56 per cent of the student population by 2024 (Digest of Education Statistics, 2013). With the changing demographics of US schools, pre-service teachers must be prepared to teach, interact and support students and families whose cultures, beliefs and lifestyles may differ from their own. Cultural competence is having an awareness of one’s own cultural identity perceptions and views about difference, and the ability to learn and build on the varying cultural and community norms of students and their families (Muñoz and Graybill, 2015). The mere presence of diverse communities on college campuses is not sufficient in promoting positive educational outcomes related to diversity (Museus, 2008).

Qualitative survey research was used to assess diversity related professional development needs of pre-service teachers. Students were asked an open-ended question: ‘Please list topics of diversity training that should be offered to students in the college’ After the question, a text box was provided to allow respondents to provide a unique answer. This approach, as opposed to providing a list of predetermined responses to select from gave respondents the freedom to say exactly what they felt should be offered.

After analyzing the 163 open-ended responses provided by students six themes emerged. The themes were offering diversity-related professional development in the areas of disability/mental illness, cultural competence/awareness, LGBTQAI+/gender, facilitating conversations about diversity, discrimination and race/ethnicity.

The sample came from one university; therefore, the results may not be generalizable to other predominantly white universities. Future research should collect data at other universities or the schools within the university system to determine the needs for other campuses. The results of such a study will always be limited in scope but they do describe the needs at the targeted University. The response rate was low, 24 per cent. The reasons for the low response rate are unclear. Other survey techniques, such as mail surveys or face-to-face meetings, may be more successful in obtaining a higher response rate.

Teacher preparation programs should assess students’ perceptions, knowledge and experiences as it relates to diversity, and survey pre-service teachers to determine gaps in the diversity training currently being offered. Diversity training must be intentional to prepare pre-service teachers to meet the demands of the diverse classroom.

Future research should aim to assess pre-service teachers’ beliefs about diversity throughout the entirety of teacher preparation programs by assessing pre-service teachers in multiple classes and participants who attend independent diversity training opportunities. To address the rapid increase in cultural and ethnic diversity in education worldwide, pre-service programs should target and challenge pre-service teachers’ beliefs to assure equitable education to diverse students.

The paper that has been submitted is an original research that was conducted by the first author. The first and second authors used manual coding for data analysis.